Hi there, I am a new member to ID mobile, I was just wondering how you enter the free competitions via the ID Mobile newsletter we receive ,as there are no links to click on to answer the questions, maybe I am doing something wrong, would appreciate some advice. Thanks.

Is RCS still not working on id mobile? I'm sending group messages with people on Android (all networks), iOS Vodafone, iOS EE, iOS three, iOS o2 - but I can't add 1 friend. They're on id mobile.  Id runs on some of three's network. Three support RCS on iOS now. https://www.three.co.uk/support/calls-emails-and-messages/rich-communication-services Still not on ID mobile iOS?

When I try to enter my date of birth when registering it say. not valid, no matter how I rearrange it. When try to speak to an agent on chat box it asks for postcode. again it won’t recognise a proper code.

I recently upgraded my phone with ID however on receipt through DPD the box has been sent and the new phone and SIM card are all missing, the delivery bag wasn’t tampered with but the box had one tab ripped off. I contacted customer service who said that once the investigation is over I can cancel my upgrade/contract with ID and go to another network as this service has been appalling. I am wanting to get a new contract with a new network, I’ve been assured by customer service I’ll be able to cancel regardless of outcome and the new phone/sim have been blocked. Sadly because of the service ID have given I have very little trust and want to make sure if I go get a new phone ID can’t then make me pay for the new contract, I have kept the transcript of the chat and now am waiting for the investigation! Poor poor service 

Hi. I joined id mobile 1 week ago and have a problem. I currently own a samsung galaxy note 3 and have never had this problem be for. My phone has had a o2, Tmobile and EE sim in it and i have been able to use all services. I came from EE to ID a week ago.Putting my ID sim in the phone i thought everything was working, i can send and receive texts but cannot make or receive calls. My phone says its registered on the network. My mum tells me shes ringing me but my phone does not ring, i get voicemails my side and the phone does not ring. Looking through the forum for answeres i think i need volte enabled on the phone, i have LTE but not volte. My phone is to old ?. I also have a galaxy s7 given to me but its network locked to  EE. I am in the process of trying to get the phone unlocked so i can use the ID sim in it.Any Help appreciated 

Good morning,I have noticed that I am being billed £7 twice a month. I did not sign up for this and would like my money back from the second monthly payment from when I started with your company in February 

I need to talk

Hi, I am already with ID mobile for few years. My phone is paid off. I want to swap to psy as you go. Can you instruct me how to do it 

Hi can I change my number please 

hi just joined have a pac code, how do i get this applied?

Usually when can you upgrade from your current phone to another with the same contract?Until how long left of your current contract can you upgrade?please let me know ASAP, thank you.

Hi. I upgraded my wife and I sim only contract recently and received 2 £50 curry’s gift cards as an incentive. Unfortunately only 1 of the gift cards had £50 credit on it, the second card is invalid when checked online, can I get this resolved here?

Two of Currys gift card not working. Says it is empty or not activated. Who is playing Currys .ID mobile Or mobiles.co.uk. 

SIM card for Samsung galaxy a325g not registering. We have tried reseating the SIM card , off and on , manual search for ID network etc  , but won’t register.

I order the S25 with the free samsung tablet offer which I gave to my child.The other day he came and told me he can’t write on it.The promo showed a picture of a chromebook which can be folded and you can write with a stylus.I have been sent the cheaper version of the chromebook.Can someone please resolve this.Thank you!

Hi, I trying to set up my voicemail but the pin is not available. I tried my DOB as well. Can you help me please?  

Hi all,Recently switched across to ID from EE. I took out 1 contract with 2 devices for myself and my wife on Thursday. Passed across all the relevant information and PAC codes. Mine has gone through within 24 hours, but my wife hasn't received any text or mail to say that it's completed.Still showing the number of the new SIM card and not her old number she wants to keep. Original EE SIM card has now deactivated and not working.Any suggestions or tips? I did try reactivating again via the ID app, however it was shown as an error.Any help would be greatly appreciated!Darren 

I received my £50 gift card from ID in May. I tried to use it in August but without success. We then started the long journey of communicating with Curry’s (and I wish I hadn’t because I gave wasted so much time). Despite lots of promises of it being sorted in 24hrs, 48hrs etc etc, I ended up writing a letter of complaint and still no response. It has come to my attention very recently that this is an ongoing issue with the gift cards that ID mobile has given customers and before I complete a formal complaint to ID, I thought I’d communicate with the online community to see if there was anything else that can be done? Any suggestions?

I recently tried to use my curry’s gift card online from upgrading earlier in the year and get an error for “Inactive Card”. Is there any way to resolve this?

Upgraded my phone contract the other day, my new phone has arrived and it has gave me a new number as standard. I would like to keep me old number, I have the pac number but it won’t allow me to switch the numbers. I’ve tried pressing switch to ID on the app, I type in some details and it says there was a problem. Is that the correct way of keeping my old number? 

Where is my phone i need it today its not been delivered to my address 

I received a Curry's gift card as part of the SIM only deal, tried to use it, turns out it's expired. I received it in March and tried to use it in March. Help?

Wht am having problems with Activity log events and groups  shortcuts I have been taking some off by dates but these just keeping commimg bavk

Just been abroad to America and was using a e sim now back in the UK my id SIM isn't working just says no SIM. Turned phone off and on again and gone in to settings on SIM and put ID and still not working 

Help full payment how money left