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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4747 Topics

K
Newbie
KayleighmNewbie
asked in Ask a question.

Old number not transferred today on scheduled transfer date. What happens now?

I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now? 

9
Tom
iD Mobile Employee
3 months ago
A
Rookie
Alphaninja7
asked in Ask a question.

been over 90 days and referral status still pending

HelloMy friend has paid several bills but the referral status is still pending since 7 September.Please can you look into this.Thank you 

2
Tom
iD Mobile Employee
3 months ago
Dean Pob Fellows
Newbie
Dean Pob FellowsNewbie
asked in Ask a question.

selected wrong package

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

3
Tom
iD Mobile Employee
3 months ago
V
Newbie
vanderouxNewbie
asked in Ask a question.

PAC after contract expiry

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.Thanks

2
Tom
iD Mobile Employee
3 months ago
N
Newbie
NucleurBreadNewbie
asked in Ask a question.

using data in france to make calls and use the internet

Hi, I’m going on a skiing trip in march and would just like to know if I could use data without any extra cost (if it’s needed to know I have a 100gb plan)

2
Tom
iD Mobile Employee
3 months ago
Helen Ward
Newbie
Helen WardNewbie
asked in Ask a question.

number transfer not worked

I've requested my number transfer twice, giving my PAC, and I was given dates in Dec for the transfer, but nothing happened either time. How can I get my old number transferred to iD please?

3
Tom
iD Mobile Employee
3 months ago
O
Newbie
OhnineoneohNewbie
posted in Ask a question.

Changing account

My contract ended on the 28th of December 2023.I wanted to continue with ID with a Sim only contract as I'm happy with my current phone. I requested a PAC which I received, but when I tried to use it to keep my existing number, the form stated I could not use a PAC to transfer number with the same provider, but here's options to upgrade my contract.Finally I could access sim only as the upgrade paths previously only allowed me phones. So I completed this to upgrade my account to sim only.I have just received the SIM but it is a new number with a new account and you are keeping my old contract active.As the new account was created via the app, I cannot access this account as my email is linked to only my existing earlier account and there was no other email used in creation of the new account. I wish to cancel this new account and change my contract to be SIM only as I requested.Thanks, Anthony

1
Tom
iD Mobile Employee
3 months ago
2
Newbie
2frustratedNewbie
asked in Ask a question.

Phone number transfer delayed

I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

2
Tom
iD Mobile Employee
3 months ago
B
Newbie
Becca1995Newbie
posted in Ask a question.

monthly bill

Hi, I tried to pay this on 22nd December however kept saying error. I’m not able to pay till the end of January where I can pay the £73.62 plus January’s monthly bill. Would that be possible.

4
Tom
iD Mobile Employee
3 months ago
Joe Ashton
Civilian
Joe AshtonCivilian
posted in Ask a question.

cancel contract

Hi i would like some advice please. I have a contract in my name but which is used by my son.  After a relationship breakup i no longer see him and his mam has bought him a new phone and contract so im left paying £30 month for a contract i dont need or want as i have my own id mobile contract. Is there anyway of canceling contact without being charged any fee's

1
Tom
iD Mobile Employee
3 months ago
T
Civilian
tjgilbertCivilian
posted in Ask a question.

application for contract

so i just applied for a contract with ID mobile, i have a email saying “success, your order is being processed, *refrence number* we will email you when your item has been dispatched. does this mean ive been accepted for the contract? thank you!

5
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

1
Tom
iD Mobile Employee
3 months ago
Stacey Michelle
Civilian
Stacey MichelleCivilian
posted in Ask a question.

mobile date

Is anyone else having issues with mobile data I have no data at all and not receiving texts or anything 

1
Tom
iD Mobile Employee
3 months ago
David Fox
Civilian
David FoxCivilian
asked in Ask a question.

voicemail will not set up

My Iphone 13 is just over 3 weeks old and the voicemail will not work. Phone rings after 7 rings goes to what should be voice mail but phone self answers and the caller can hear background noise but not the voicemail. Tried Currys  - no help tried customer service -  no help  had a reference number - not my problem- back to customer service .Currently voicemail is turned off. Good start to ID Mobile service

2
Tom
iD Mobile Employee
3 months ago
Ceri Ann Newbury
Newbie
Ceri Ann NewburyNewbie
asked in Ask a question.

switch

My switch hasn't happened on date selected? 

3
Tom
iD Mobile Employee
3 months ago
Alan Docherty
Newbie
Alan DochertyNewbie
asked in Ask a question.

Claiming cashback

When I signed up in September the deal was to be able to claim casback on certain months.It says on the instructions to go to my account and select the cashback option.I cant find any cashback option in my account so could you please check and provide more information.RegardsAlan Docherty

3
Tom
iD Mobile Employee
3 months ago
J
Newbie
joncrantonNewbie
asked in Ask a question.

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

2
Kash
iD Mobile Employee
3 months ago
Patricia Vespucio
Newbie
Patricia VespucioNewbie
asked in Ask a question.

Wrong PAC

I have been given a PAC number which is not being accepted. Please send another. 

7
Kash
iD Mobile Employee
3 months ago
Paul Callon
Newbie
Paul CallonNewbie
asked in Ask a question.

Always very slow data in my area (under 1mbps)

My immediate area has full 4g signal, but I never achieve a data speed over 1mbps. The three network issues site says there are no problems.I'm fairly rural but can almost see the mast from my house, so it shouldn't be maxed out with users.Post Code is PR3 0QD

1
Kash
iD Mobile Employee
3 months ago
M
Newbie
MariesmileNewbie
asked in Ask a question.

using my mobile abroad

Hi allI am going torremolinos in feb can I use my data mins texts over there I have unlimited, and do I have to change anything on my phone?first time abroad new to it all Thanks in advance 😀

3
Kash
iD Mobile Employee
3 months ago
C
Newbie
ChannaNewbie
asked in Ask a question.

upgrade

I am trying to upgrade my phone, but it won't accept my bank card. How do I go about sorting this out?Thanks

3
Kash
iD Mobile Employee
3 months ago
A
Newbie
AnlalaliNewbie
asked in Ask a question.

Roaming problem in Azerbaijan

Hi. We have a problem with roaming in Azerbaijan.We have 4 ID mobile numbers in our family, 2 Android phones and 2 iphones.We just arrived today and 2 Android phones and 1 iPhone was able to use local BAKCELL GSM2000 network for data roaming only. But we are not able to make any calls locally or to UK. We all did turn our roaming options on before leaving UK. We all have unlimited calls and text and 30GB data. Another problem is phone related. Second iPhone was not able to connect to ID mobile roaming at all. But when I put that SIM card into Android phone, SIM card was able to connect to ID roaming, again with data roaming only, but without any calls. But when I put that SIM card back into iPhone, it is not able to connect to roaming at all. Please help. Whoever can suggest anything really appreciated. 

6
Kash
iD Mobile Employee
3 months ago
D
Newbie
deludedrichNewbie
asked in Ask a question.

How do I convert to PAYG or get PAC after returning phone within 14 day window?

I recently purchased a S23 from currys and ported our old number to it, unfortunately we didn’t get on with the phone so returned it within the 14 day window and got a full refund.At point of return, we were told that the SIM would be turned into a PAYG SIM, and we could either add credit and continue using it, or get a PAC and swap to another operator.However, this has not happened - the account is listed as ‘You have limited menu access as you left iD on 14 Dec 2023. You will be able to access this account for 6 months from the date your plan ended.’ There is no obvious way for me to add credit, and the SIM is no longer able to make calls or SMS etc.We’ve also tried requesting PAC via SMS but didn’t get a reply.Does anyone know how to sort this mess out? We just want to keep the number, don’t care if it ends up on an iD PAYG or PAC.Thanks for any help, Rich.

1
Kash
iD Mobile Employee
3 months ago
C
Newbie
Cindy BoxNewbie
asked in Ask a question.

Transfering my number

I am having issues with transferring my number. I have a PAC code which has never been submitted before and transaction id number but still saying error when inputting all the information. Tried live chat but saying it's busy and to try later but cannot get through on each attempt and the bot is not helpful. How do I resolve? 

2
Kash
iD Mobile Employee
3 months ago
Carly Coewill
Newbie
Carly CoewillNewbie
asked in Ask a question.

stil haven't received my £75 currys gift voucher

I upgraded my phone to a Google pixel 7 on 22nd September 2023 where the promotional offer was a £75 currys gift voucher but I still haven't received anything? 

24
Kash
iD Mobile Employee
3 months ago
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