Hi, id like some help I've seen on id website that roaming data is unlimited in the list of 50 countries, but could I check this is still correct spoke to id mobile on phone but they said it has always been 30gb. Has anyone been away recently or can some from ID Mobile respond please as I'm new to the network.

I moved to ID mobile last December . Occasionally having issues with network and receiving text messeges but from around 3 weeks i an bot having any messages at all. This started affecting my life as my doctor send me appointment details i cant access , my bank send me authorization texts that i cant access my insurance company send me texts i cant see !!! Please help !! I have restarted my phone so many times , removed my sim card and tried a flight mode. Dont know what to do .

Why has my number not transferred but it all says completed 

Hello,I’ve bought the £7 monthly data plan but accidentally bought it twice. The tab closed and I was unsure if a purchase was made as I also didn’t receive an email to confirm.The order ref numbers are [REDACTED]I only need to receive one of these and was unable to cancel order.Kind regards,Toby A

Issue stated on the title of the thread, I can claim my Apple TV+ but I don’t want it so what good is it claiming it when the one I want isn’t available, someone please help, I’ve had a look at all the threads about this and no actual fix has been in the comments it’s just been someone from ID saying check your private messages. Please can an ID representative contact me id greatly appreciate it

Hi,We have been with ID for a while now and I need to change our mobile phone number due to people calling me and saying others have spoofed or stolen my number, how do I request ID issue a new mobile number without transferring to another provider?thanks 

Hi there, as my contract is finished I want to keep my plan without upgrading and new handsets. How much will cost me monthly? 

How do I use my phone abroad 

I can’t send sms messages or make calls to landline numbers can you please advise me on this? ​@ID Community ID CHAT

Hii am not receiving text msgs on my iPhone 13. I have plenty of storage available, have turned off and on again. Any other suggestions?thanks

I switched recently from Lyca Mobile to ID Mobile, Did the port process and received the welcome email as well as the SIM at my door. How can I activate it as the new SIM has no network signals. During Activation, when I click on the button “Add an ID Mobile Number” on the website https://my.idmobile.co.uk/registration-success I put my ID Mobile Number received in the welcome email, my last name and my Date of Birth but still it says “Sorry, your details do not match our records.”I am done with Live chat, and calling the customer service. Please HELP!!

I am with ID mobile, however we are going away and I have tried to add roaming onto it and it says I have not got an account. Not sure where to go from here to sort the problem?

How can I actually speak to someone at ID mobile? I joined them earlier in the year and have yet to have had one decent phone call where it hasn’t dropped out - literally no bars of service anywhere I go and especially at home 

I’m unable to call my son, it says I have reached my capped limit but I have unlimited minutes. My son’s sim is on my ID account. I don’t have any issues calling anyone else.

I receive a text message of a missed call. That text message contains the callers number, and suggests 'press the call button to return call'. HOWEVER.. The callers number is displayed as 44 (xxxx xxxxxx) (without the brackets, and numbers replacing the x's). The PROBLEM is the contained country code (44) is seen as invalid as it SHOULD be +44. Therefore your (3's) system is displaying the country code INCORRECTLY which then fails when one taps the 'call' button. Maybe your techs can address this issue? 

Hi there, the offer given with my sim package was for a 3 month Apple TV subscription free, yet I have no details. Does anyone know where you go for this?

Hi  its been 12 days since I ordered 2 sim only deals and when I ordered 12 days ago I was promised on each sim deal 3 months apple tv but i havnt jad the link please couldni have 2 links.  

I brought 2 sims and was offered 3 months apple rv on both sims but haven't received offered through email 

Hi iD mobile. I have been a customer for 2 plus years and the upgrades I have been offered are extremely poor. I am currently using a Samsung S23 and would like to continue with Samsung.I have searched for new contracts (Uswitch) and have found that the best offers for Samsung S25 phones are from iD mobile!!I am also aware that should i sign up to this new contract that i can't keep my current number and would have to use  "triangle method" using pac numbers to keep it. This seems needlessly long winded when i could just receive the offer that I have found via Uswitch.Is there any way that either i could have better upgrade options or just be allowed to keep my current number for more convenience.ThanksMatt

i cannot receiving text messages 

my bill is always £36.99 a month but for some reason being told my bill is £51.37 this month. I have not gone over my allowance.  How can I contact a human to speak to? 

Hi, I am interested in paying my contract early and keeping the same number but converting to Sim only, how do I do this? My phone isn’t working and I have had to purchase a new phone from elsewhere. Thanks in advance, Mark.

3 days I’ve had this phone number and so far I have had 3 spam phone calls and one spam text! I’ve put my number in the NHS app and given it to family and friends. How are spam callers getting my number??? I’ve just changed from Giffgaff because of this! Any way to stop it?

Hi,Puchased a sim here in March and was supposed to get an amazon gift card but it didn’t track. I contacted Gift cloud. Told to wait 120 days. Contacted after 120 days. They asked for details of transaction which I provided. They have since ceased communication. I have tried recontacting them several times but no response. Please advise on what to do in this case.Thanks.

How do I get a better price plan deal direct from id mobile? I want to get the Motorola razor 60 ultra in the wood effect, but there are better price plan offers via car phone warehouse, only issue they don't have the wood effect but there minimum price plan is £39 a month £19 upfront with 100 gb unlimited texts and calls on id's network which it a fair bit cheaper than ID directly, also is there no live chat or any customer service to speak to a person?