I just want to know how many months I have left. Also if I upgrade now do I pay the remaining or not 

My contract is ending 30 September 2025. When do I need to submit for PAC code to end the contract but keep my number? Thanks 

Hi, I am using ID mobile on my iPad and have no signal when in Germany.  I have checked all the settings and followed the points in the app so am sure roaming is switched on for the ipad and my ID account.  I have tried manually selecting a network but it will not connect to any network.  I have tried rebooting as well!  How do I fix this please?  Thanks

No internet as soon as I get out of the house, signal drops straight away. Been going on for two months, already talked about this once already with idmobile. Load of rubbish 🤬

How do I contact you

I've had a complaint that's been ongoing for over a month. I finally got a call from the complaints department, but they had to pass it on to tech support. I got a call from tech support asking me to run an internet speed test, take a screenshot and email it to documents@idmobile.co.uk which I did. I included my name, phone number, and the reference number of my complaint. Sent from the email address registered to my account. I've had an email back from them asking for my customer service pin, bank details, and date of birth, and requesting 2 forms of ID… via email.  This has to be a scam right? They didn't need all this to talk to me over the phone. 

When requesting a PAC/STAC, will an email & text be sent confirming the code?

I have been with ID mobile for about a week and the app shows I have used 2.5 GB of data. I don’t understand how this can be since that would normally be about what I would use in a month. If I check the data usage on my phone settings (pixel 7a) it shows the same amount, but if you add up the data used by individual apps it only comes to around 300 MB.Can anyone explain this? I have seen a few threads from users on various networks reporting similar issues but there doesn’t seem to be any solid info on what causes it.

Hi I am not receiving any text messages for my number  

I am an existing ID User for a longtime. I have tried to get a better data deal on my monthly SIM but the deal I’ve seen advertised is for new customers only !!! If I was a new customer I could sign up for 108 Gb of data for £9.00/month on a rolling monthly SIM but the best they will offer me is 60Gb data for £8.00 !!!The lesson here is it dosent pay to be loyal to iD Mobile, it seems to me as a customer you are not worth investing in. The problem is I want to keep my number so I can’t just buy the deal I want. Very poor service.

Hello, I have 3 Contracts at the moment and want to keep 2 numbers, please offer solution how.1st Contract on 3 UK, cancel contract keep number and move number to ID Mobile2nd Contract on ID Mobile, Keep contract as 16 months remaining, move the 3UK number over to this one, move the current number to EE contract3rd Contract EE, keep contract, move the ID Mobile number to this contract and loose this current number. So how I can do this without cancelling the ID Mobile contract? RegardsSunny

Hi, just taken new contact out but I was not able to apply my student £20 off on upfront cost. Can you please help me out? 

I have two questions regarding payg.. Will my account remain active if I do not use or top up my sim? How does cancellation of payg work?

Hot spot turns off after 3 days, does anyone know why?

I made an order yesterday but mis spelt my email address so can’t track my order can you help 

Hi, I’m in month nine of twenty four into my contract, can anyone tell me the best/cheapest way to get out or buy out my contract please?

My iD-Mobile number no longer receives SMS.  What can I do?

I am trying to access my Amazon account and they have sent me numerous texts but I haven't received them.  My wife is with ID mobile and has sent me a text and I received that.  Is there currently a problem receiving texts from other providers?

Hi, I have recently tried to redeem apple music but it does not work. An UID missing or incorrect error occurs. Looking through the community, this seems like a common issue. Can you help me with this problem please?

Well, I hope the title says it all!  I sent my Iphone pro max 15 off on 13th July 2025.  I tracked it and it arrived on the 14th.  I have had no unprompted emails about it arriving or if the money has been sent.  The only time I had an email is if I’ve attempted contacted the trade up team first!  This is the current email chain :-Order # 445054311-1  Good afternoon, I sent this order off on Monday via recorded delivery.  Could you please confirm that you have received the order and it is being processed?. 

Hi. I upgraded my wife and I sim only contract recently and received 2 £50 curry’s gift cards as an incentive. Unfortunately only 1 of the gift cards had £50 credit on it, the second card is invalid when checked online, can I get this resolved here?

Looks like Three UK network’s down in many places at the moment if this link is reporting the situation on the ground accurately. This has been going on for more than a few days. How badly is this affecting the mobile virtual network operators, iD?https://www.three.co.uk/content/experience-fragments/threedigital/uk/en/site/mvno/network-status-checker/idmobile.html

A default was registered on my credit file in April 2022, the contract i had was taken out with carphone warehouse Business in 2020 with a BUSINESS, i have the original emails, purchase order, confirmation welcome to carphone business etc etc, the company was contacted by carphone warehouse in 2022 to inform them that carphone warehouse was ceasing to trade. Someone in Admin cancelled the direct debit. After some time the company was told they owed ID MOBILE around 30 pounds and this was paid.After some time i found that a default had been registered on my PERSONAL credit file.I contacted ID MOBILE vial live chat and was informed that yes it would be removed. I contacted the credit reference agency and told them this and they informed me that they will also raise this with ID MOBILE. I then received an email from the credit reference agency saying ID MOBILE has refused to remove the default as they believe it to be correct.I then contacted ID MOBILE again via live chat, a representa

Is this supposed to be fixed? Certain numbers can’t ring me?https://www.independent.co.uk/tech/ee-bt-three-vodafone-o2-down-phone-networks-outage-latest-b2795260.html 

I have received a message that I have used my data but it appears that I have already been charged extra for going over my allowance before i received the txt, why is this? I have added a 6GB add on but realised I could change my plan and have more data. Can I cancel this and change my plan?