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2968 Topics
D
Community Member
posted inAsk a question.
Phone/Sim not delivered Help
DPD failed to deliver my new phone on Sunday. Never delivered kept saying delayed then never showed up? Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. What should I do?
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Peter Sanderson
New
 Contributor
asked inAsk a question.
Unauthorised Port of My Number to Another SIM
I received an unrequested PAC number. The port has been successful & the criminal has successfully withdrawn money on my credit card. After two very protracted & timely periods on the ID chat I was advised that it would be directed to your ‘back office’ team to recover my number. Based on there being no further communication & what I have read on this community I have little confidence that this is being dealt with. In the meantime the criminal is able to carry out all sorts of fraudulent activity using my number. When I ring the number it still rings so it looks as though the number hasnt been blocked Could an ID employee please contact me & assure me that this is being dealt with as 48 hours has now elapsed & no communication from ID !!!
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M
New
 Contributor
posted inAsk a question.
Block all incoming international scam calls ?
Hi I have recently starting receiving 2 or 3 international calls on a daily basis - mostly from various US states and always different numbers- on my Samsung S24. I do not answer and block the number as a matter of course but Its now becoming very irritating. Ideally I would like to block all incoming international calls. Only option I can see for blocking calls is either block all unknown numbers or blocking individual numbers. Would really appreciate any help on this :-)
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James Day
Community Member
asked inAsk a question.
contract
Hello Recently got a new contract (first ever time) but didn't receive any notification(money going out, email) so did it again, again nothing. Having read up on it these things take a while to process, just need to cancel one of these and not be charged for it? Who can I contact
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Roy Haydon
Community Member
asked inAsk a question.
voice mail
hi is there a number to dial to switch voice mail off and on
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J
New
 Contributor
posted inAsk a question.
Chargeable allowance
Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming. I sent a text message and then received the above message. 1. Does this mean that I have lost my access to free roaming calls & text messages? 2. More importantly, am I able to make free calls & send text messages subsequently?
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B
New
 Contributor
asked inAsk a question.
Not received voucher
I purchased an iPhone 16 on 2 year year contract with ID mobile Nov 24 and still haven't received my curry's voucher when will it be sent?
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D
Community Member
asked inAsk a question.
eSIM
Can I upgrade my sim to eSIM? What are the steps to do it?
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R
Active Contributor
posted inAsk a question.
3 days and i cant receive incoming calls
Hi I really need help please. Its been 3 days now and although i cant make outgoing calls i cant receive any. Ive checked my phone and done a hard re boot, ive even swapped sim to check phone and its just wont accept incoming calls. anay ideas please ?
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L
Active Contributor
posted inAsk a question.
apple tv
Hi when I signed up to ID mobile I was supposed to get a 3 months Apple TV for free. How do I do that? I do not have the email as I read on some other threads. Please advise. Thanks
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R
New
 Contributor
asked inAsk a question.
my text messages always comes back as not sent
I always get an error when sending text messages. However, other person does get the messages.
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S
New
 Contributor
posted inAsk a question.
currys gift card
Hi, I received a Currys gift card. Unfortunately there is no money on the card. What can I do?
45815
Tyler
MollyMilo18
New
 Contributor
posted inAsk a question.
john
According to the coverage map, my new home in Atherstone CV9 2AG has good coverage, as I visited the house this morning to have a look outside and check my phone coverage, no signal outside your map says good coverage, what do i do, stay with id, or move to another provider
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Tyler
M
New
 Contributor
asked inAsk a question.
how to register app for new sin only deal when the sim card is no lo ger with me?
I have a sim only for a remote router (not in my location). I have downloaded the app and started to register, however I get stuck when i get asked to verify code text to my number. I can not access the sim as it is hundreds of miles away. How else can I complete the app setup?
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Tyler
vladcbnn
Community Member
asked inAsk a question.
Found a Particle Under Camera Glass on My New Honor Magic 7 Pro - What Should I Do?
Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!
511
Daz_S
M
New
 Contributor
asked inAsk a question.
SMS
I’m unable to send SMS. I simply get a message failed to send notification. Any ideas why? My messages and phones settings are set to the correct number after transferring my old number to my new SIM.
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C
Community Member
posted inAsk a question.
new sim only deal
I want to see what deals you have
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K
Community Member
asked inAsk a question.
old number hasn’t transferred
When I ordered my new sim I gave my PAC code for my old number to transfer today 5th February but it hasn’t happened any idea how long this will take? thank you
511
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D
New
 Contributor
asked inAsk a question.
incoming calls unavailable
My number was ported over this morning and I can make calls but not receive them. The incoming call goes to the voicemail of my old provider. Please help
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Duncan Mellor
Community Member
posted inAsk a question.
Samsung A34 will not phone when not connected to Wifi
My Samsung A34 will not call numbers when not conneted to WiFi. All i get is a message saying ' No Network' I took my phone to Currys and they sent it to be repaired. I picked up phone.....not repaired....the form said the phone is Blocked by the network. Please UNBLOCK IMMEDIATELY
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A
New
 Contributor
posted inAsk a question.
number showing different
Hi. When I text/call people it is showing a different number than the one I transfered over to yourselves.
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A
Community Member
posted inAsk a question.
how do i leave?
My reception has been getting worse and worse for months. Now I and my wife can’t make outbound calls at home and when we are out and about even though we have 3,4,5 bars we still can’t always connect to WhatsApp (connection wheel spinning) and forget streaming. cant see a number to call anywhere…
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Paula Woodford
Active Contributor
posted inAsk a question.
complaint
Can someone please tell me how I complain. This company is disgraceful i get a reply about 1 in every 5 days it's driving me crazy. Anyone looking to apply please please please don't the customer service is shocking the live chat as they call it won't work I try everyday Paula
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R
New
 Contributor
asked inAsk a question.
online gaming from hotspot
If I use my phone as a hotspot for my laptop I can access the internet no problem with good speed up and down, but I can't play online games, just keep getting a connection issue.
855
Daz_S
Beverley Mellor
New
 Contributor
posted inAsk a question.
new phone
Hi i just applied for a pay monthly phone its says great news your order is being processed does this mean i have been accepted because i havent recieved an email
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