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  • 18,164 Replies
iD Mobile
Rank
iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4778 Topics

Z
Newbie
Zahra MogNewbie
asked in Ask a question.

Number porting taking too long and both networks are deactivated

Problem solved after a full day without any network!

4
Kash
iD Mobile Employee
3 months ago
Julia Dell
Newbie
Julia DellNewbie
asked in Ask a question.

upgrade

Can I have a callback on upgrade 

3
Kash
iD Mobile Employee
3 months ago
H
Newbie
HermitNewbie
asked in Ask a question.

ported out from ID, how to get refund of credit?

Hi, I have just ported away from ID and have £8.88 credit left on my account, I do not have an active direct debit as despite many attempts the system never allowed me to successfully set one up so I paid by debit card in advance. Live chat does not work! So can I contact an agent on here to get a refund?best regards, hermit.

10
Kash
iD Mobile Employee
3 months ago
Lauren McGuire
Civilian
Lauren McGuireCivilian
asked in Ask a question.

Page crashing

I keep trying to upgrade my plan but the page keeps crashing when I go to view my basket and check out!

2
Kash
iD Mobile Employee
3 months ago
John871
Newbie
John871Newbie
asked in Ask a question.

probs with network change

Hi I have sent my PAC code and my old number have been moved from my old network to id but the messages are using the id number and not my old number 

11
Kash
iD Mobile Employee
3 months ago
J
Civilian
joelsCivilian
asked in Ask a question.

Can't provide PAC

I have provided the details on the PAC form. I have checked the info - but it doesn’t seem to work: We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us. Kind regards,Joel Stobart

4
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill over my cap

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

7
Tom
iD Mobile Employee
3 months ago
Sophie Walker
Civilian
Sophie WalkerCivilian
asked in Ask a question.

didnt recive free case

Hi, I just got my new phone and it said that I should also receive a new case when I ordered the phone and I haven't received a case and was just wondering why that is?thanks

2
Tom
iD Mobile Employee
3 months ago
K
Newbie
KayleighmNewbie
asked in Ask a question.

Old number not transferred today on scheduled transfer date. What happens now?

I supplied my PAC code and chose today to transfer over as it was the earliest available date, but nothing has happened? Old SIM with old provider still working, no texts or any updates on what’s actually happening. Can’t register for an account with ID mobile app as I can’t use my old number so I feel like I’m at a loss already and I haven’t even started using ID mobile. I paid to leave my old provider early to make sure there were zero problems in keeping my old number and now I’m worried. What are my next steps now? 

9
Tom
iD Mobile Employee
3 months ago
A
Rookie
Alphaninja7
asked in Ask a question.

been over 90 days and referral status still pending

HelloMy friend has paid several bills but the referral status is still pending since 7 September.Please can you look into this.Thank you 

2
Tom
iD Mobile Employee
3 months ago
Dean Pob Fellows
Newbie
Dean Pob FellowsNewbie
asked in Ask a question.

selected wrong package

Hi I've just purchased a new contract phone but I've selected the wrong package and the order has gone through. Is there a way to change my package 

3
Tom
iD Mobile Employee
3 months ago
V
Newbie
vanderouxNewbie
asked in Ask a question.

PAC after contract expiry

Hi - My contracted ended 26 Dec, but I neglected to request a PAC beforehand. I can no longer receive the PAC via texting or my account page. Can someone please assist me.Thanks

2
Tom
iD Mobile Employee
3 months ago
N
Newbie
NucleurBreadNewbie
asked in Ask a question.

using data in france to make calls and use the internet

Hi, I’m going on a skiing trip in march and would just like to know if I could use data without any extra cost (if it’s needed to know I have a 100gb plan)

2
Tom
iD Mobile Employee
3 months ago
Helen Ward
Newbie
Helen WardNewbie
asked in Ask a question.

number transfer not worked

I've requested my number transfer twice, giving my PAC, and I was given dates in Dec for the transfer, but nothing happened either time. How can I get my old number transferred to iD please?

3
Tom
iD Mobile Employee
3 months ago
O
Newbie
OhnineoneohNewbie
posted in Ask a question.

Changing account

My contract ended on the 28th of December 2023.I wanted to continue with ID with a Sim only contract as I'm happy with my current phone. I requested a PAC which I received, but when I tried to use it to keep my existing number, the form stated I could not use a PAC to transfer number with the same provider, but here's options to upgrade my contract.Finally I could access sim only as the upgrade paths previously only allowed me phones. So I completed this to upgrade my account to sim only.I have just received the SIM but it is a new number with a new account and you are keeping my old contract active.As the new account was created via the app, I cannot access this account as my email is linked to only my existing earlier account and there was no other email used in creation of the new account. I wish to cancel this new account and change my contract to be SIM only as I requested.Thanks, Anthony

1
Tom
iD Mobile Employee
3 months ago
2
Newbie
2frustratedNewbie
asked in Ask a question.

Phone number transfer delayed

I placed my order on the morning of the 21st Dec providing my PAC code and my transfer was scheduled for the 27th Dec, but the transfer still hasn’t happened. I have read the Switching over Christmas and New Year article which says my transfer should have happened by the 28th December. I am now starting Uni work and need my old number to be able to 2-factor authenticate to online systems. When will the transfer happen? Who can I talk to to find out? The chat bot just says wait 7 days then contact us, but provides no way to make contact!

2
Tom
iD Mobile Employee
3 months ago
B
Newbie
Becca1995Newbie
posted in Ask a question.

monthly bill

Hi, I tried to pay this on 22nd December however kept saying error. I’m not able to pay till the end of January where I can pay the £73.62 plus January’s monthly bill. Would that be possible.

4
Tom
iD Mobile Employee
3 months ago
Joe Ashton
Civilian
Joe AshtonCivilian
posted in Ask a question.

cancel contract

Hi i would like some advice please. I have a contract in my name but which is used by my son.  After a relationship breakup i no longer see him and his mam has bought him a new phone and contract so im left paying £30 month for a contract i dont need or want as i have my own id mobile contract. Is there anyway of canceling contact without being charged any fee's

1
Tom
iD Mobile Employee
3 months ago
T
Civilian
tjgilbertCivilian
posted in Ask a question.

application for contract

so i just applied for a contract with ID mobile, i have a email saying “success, your order is being processed, *refrence number* we will email you when your item has been dispatched. does this mean ive been accepted for the contract? thank you!

5
Tom
iD Mobile Employee
3 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Issue with my bill

I have an issue with my bill. I tried to access the chat feature but its not allowing me to send messages. My bill should be £12 a month but has gone up to £16.74. I have checked my billing and this is made up of £13+ and then Vat of £3+. I an confused as to the rise of my bill and would like an explanation  please. Also to mention i have a £0 cap on my bill so I am unable to spend over my monthly limit. I have also not seen any additional charges.

1
Tom
iD Mobile Employee
3 months ago
Stacey Michelle
Civilian
Stacey MichelleCivilian
posted in Ask a question.

mobile date

Is anyone else having issues with mobile data I have no data at all and not receiving texts or anything 

1
Tom
iD Mobile Employee
3 months ago
David Fox
Civilian
David FoxCivilian
asked in Ask a question.

voicemail will not set up

My Iphone 13 is just over 3 weeks old and the voicemail will not work. Phone rings after 7 rings goes to what should be voice mail but phone self answers and the caller can hear background noise but not the voicemail. Tried Currys  - no help tried customer service -  no help  had a reference number - not my problem- back to customer service .Currently voicemail is turned off. Good start to ID Mobile service

2
Tom
iD Mobile Employee
3 months ago
Ceri Ann Newbury
Newbie
Ceri Ann NewburyNewbie
asked in Ask a question.

switch

My switch hasn't happened on date selected? 

3
Tom
iD Mobile Employee
3 months ago
Alan Docherty
Newbie
Alan DochertyNewbie
asked in Ask a question.

Claiming cashback

When I signed up in September the deal was to be able to claim casback on certain months.It says on the instructions to go to my account and select the cashback option.I cant find any cashback option in my account so could you please check and provide more information.RegardsAlan Docherty

3
Tom
iD Mobile Employee
3 months ago
J
Newbie
joncrantonNewbie
asked in Ask a question.

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

If I call Europe from the UK is this covered by my inclusive minutes/roaming?

2
Kash
iD Mobile Employee
3 months ago
Terms & Conditions
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