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iD Mobile
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iD Mobile
started this topic

What to do before asking a question?

Have you got a burning question? Is there something you need to know about your iD Mobile plan, or mobile tech in general? Then you’re in...
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iD Mobile
Rank
iD Mobile
started this topic

Welcome to the ‘Ask a question’ subforum

This is the place to come if you’re not sure which category to post your question in! Ask it here, and we’ll move it to the right place so t...
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4842 Topics

Gary Richardson
Newbie
Gary RichardsonNewbie
asked in Ask a question.

Billing

I cannot read my bills both on the App or online they are the same.some of the writing is legible, but unfortunately the rest of it is not thanks 

11
Gary Richardson
Newbie
5 months ago
J
Newbie
John CaldecottNewbie
asked in Ask a question.

Poor network coverage

My network coverage suddenly went down a couple of weeks ago. I'd hoped it would improve by itself but it's not. All my devices are showing - 110dB. My eV charger can no longer find a signal. Help! I'm at OL16. 

2
Tom
iD Mobile Employee
5 months ago
Femi Awoyemi
Newbie
Femi AwoyemiNewbie
asked in Ask a question.

Roaming to Nigeria

Hi, I am roaming to Nigeria, how much does this cost and is there any plans I can purchase to use data or minutes?

3
Tom
iD Mobile Employee
5 months ago
Stacey Bailiss
Newbie
Stacey BailissNewbie
asked in Ask a question.

how do i claim my promotional offer

When I signed up for my pixel 7a, there was a £50 curries voucher. I have had my contract through but I information re. The voucher or how to claim it.

2
Stacey Bailiss
Newbie
5 months ago
L
Newbie
lucy2020Newbie
asked in Ask a question.

network - wi-fi

hello all hope you can help  i just moved in to a flat and i’m got getting good network so i pout it on to wi-fi calling and that keeps dropping signal, can you till me step by step what to do so the i can get good network signal and good wi-fi signal i have a Samsung s20 thank you 

2
Tom
iD Mobile Employee
5 months ago
D
Civilian
Derek DornanCivilian
asked in Ask a question.

sim card

Joined yesterday all bank details accepted when should I receive SIM card?

2
Tom
iD Mobile Employee
5 months ago
J
Newbie
johnckeane1960Newbie
asked in Ask a question.

Can't ring or connect to 0300 060 3900 - Natural England Gov.UK agency

If I dial Natural England on 0300 060 3900 the phone just says dialling but never recognises the phone line answering the callIf I ring from my land line then I immediately get a call centre voice messageAnyone know what the issue is with my ID Mobile Sim ?

3
Tom
iD Mobile Employee
5 months ago
Boo14
Newbie
Boo14Newbie
asked in Ask a question.

just got my bew SIM, it says it’s activated but it wont work. I gave no signal

I have switched my phone off. I can’t log into my account either as it sends a code an do I have no signal! Help please 

2
Tom
iD Mobile Employee
5 months ago
Jocelyn Brett
Newbie
Jocelyn BrettNewbie
asked in Ask a question.

lost sim - need replacement urgently

The customer service is awful - I have never been able to chat to anyone. I just need to order another sim card please help. 

5
Tom
iD Mobile Employee
5 months ago
Peterz2103
Rookie
Peterz2103Rookie
asked in Ask a question.

Lost my SMS icon and all my messages

Had to get a new phone because of the switch to Volte. But can’t find my messages icon or any of my messages. Put Sim back in the old phone , messages still there as well as Icon.New phone is Samsung Galaxy AO4e, any one know what’s happening?

12
Tom
iD Mobile Employee
5 months ago
kobold
Newbie
koboldNewbie
asked in Ask a question.

Switch from old iD plan to new iD plan

Recently got a new plan through iD for a deal that wasn't available for me as an upgrade or anywhere on the iD site as it was on carphone warehouse. I have an existing iD contract, is it possible to keep that number or do I need the new one now? 

7
Tom
iD Mobile Employee
5 months ago
C
Newbie
customer12345Newbie
asked in Ask a question.

Contract about to end, only being offered the "Unlimited" plan

My contract ends on the 1st Dec. I’d like to change to a SIM only deal but when I click on “Change my plan”, under “Choose a new plan from the list below” I’m only offered one plan: Data: Unlimited DataTexts: Unlimited TextsMinutes: Unlimited MinMonthly cost: £29.99 I’d prefer to switch to a SIM only plan, probably the £7 one for 20Gb. Why can’t I choose the plan I want?

1
andewhite
Legend
5 months ago
Jess Higgins
Newbie
Jess HigginsNewbie
asked in Ask a question.

No service whilst abroad

Had service all day and suddenly no service in areas where i have previously had 4 bars. In Czech Republic

6
Kash
iD Mobile Employee
5 months ago
J
Newbie
JTVymruNewbie
asked in Ask a question.

Another ‘refer a friend’ issue

We are also awaiting the refer a friend reward for new customer referral, we’ve passed three bills and checked the spam folder.Where do we escalate the issue for resolution? 

3
Kash
iD Mobile Employee
5 months ago
Hannah Monti
Civilian
Hannah MontiCivilian
asked in Ask a question.

Do I automatically keep my number when upgrading?

I’ve recently ordered an upgrade but would like to know if I automatically keep my old number or I need to do anything extra to transfer it? 

2
Kash
iD Mobile Employee
5 months ago
L
Newbie
LizabNewbie
asked in Ask a question.

cost of calling 159

How much does it cost to call 151 on monthly plan 

3
Kash
iD Mobile Employee
5 months ago
N
Newbie
NottyNewbie
asked in Ask a question.

I tried to upgrade, paid the £249 upfront but haven’t received any emails. What is going on ?

I tried to upgrade, paid the £249 upfront but haven’t received any emails. What is going on ?

3
Kash
iD Mobile Employee
5 months ago
Kevin Roxborough
Newbie
Kevin RoxboroughNewbie
asked in Ask a question.

better deal but still with ID mobile

through a uswitch deal i can get a cheaper contract than the upgrade is offering but it is still with ID mobile, do i need to cancel my current plan and get PAC code for the new one as if im switching to a new provider. if not what do i do 

2
Kash
iD Mobile Employee
5 months ago
Michelle Perry
Newbie
Michelle PerryNewbie
asked in Ask a question.

Amazon vouchers

Hi another one that has not received information to obtain 30 Amazon voucher post 90 days after my purchase. How to I cleft this sorted. I’ve had an email to check all is ok post 90 days from purchase.  

3
Kash
iD Mobile Employee
5 months ago
Katie Pollard
Civilian
Katie PollardCivilian
asked in Ask a question.

Phone number not changed to ID via PAC code

It’s been 3 working days days since I was disconnected from my old provider. I used a PAC code when purchasing my ID phone contract however my number still isn’t working on my new phone. No signal. Anyone experienced this? Update .. Fixed now

1
Kash
iD Mobile Employee
5 months ago
K
Civilian
karisambrosejCivilian
asked in Ask a question.

can’t send text messages or change number on phone settings

I ported my old number about 2 weeks ago and have had issues sending text messages as I get an error message. I’ve restarted the phone and taken the sim out and put it back in but to no avail. also, I can’t change my number on the iPhone to reflect my old number - it only shows my new number and does not let me save my old number when I try to change it. 

1
Kash
iD Mobile Employee
5 months ago
Denton
Rookie
DentonRookie
asked in Ask a question.

Thinking of Switching to ID

I’m thinking of switching to ID mobile. I just switched for my elderly father and had issues and customer service was terrible but got there in the end. The good thing is that the sim only deals are super cheap. Anyone switched from EE to ID? is it better signal?  what happens when 12 month contract is up?  many thanks 

5
Tom
iD Mobile Employee
5 months ago
Peter J Rodgers
Civilian
Peter J RodgersCivilian
asked in Ask a question.

Nightmare Cant register, login, can't do anything

My husband  has just received his sim card and although the phone is working fine when he tried to register, login, etc. he can’t access anything at all.  It is an absolute nightmare. Ive had to use my account to access this forum to try to get help.  You can’t get help until you’ve registered.  None of the information we’re keying is recognised.  We get something is wrong on every attempt.  Believe me I’ve tried everything and every combination possible.  We are about to cancel the contract as we’re in time.Can anyone help please.

2
Tom
iD Mobile Employee
5 months ago
Peter J Rodgers
Civilian
Peter J RodgersCivilian
asked in Ask a question.

CANNOT ACCESS ANYTHING AT ALL ON MY ACCOUNT

I CANT REGISTER, LOGIN OR DO ANYTHING WITH MY NEW ACCOUNT.  THE ROBOT CHAT IS USELESS.  I NEED TO SPEAK TO SOMEONE AS THE SYSTEM JUST ISN’T ACCEPTING ANY OF MY DETAILS IN ANY SHAPE OR FORM.IM WITHING THE TIME TO CANCEL IF I DONT SOLVE THIS TODAY

2
Tom
iD Mobile Employee
5 months ago
A
Rookie
Andy WattRookie
asked in Ask a question.

Rest of world charge but havent been outside EU

I have been charged £25 for rest of world roaming despite never leaving Europe.  Can this be explained?

5
Kash
iD Mobile Employee
5 months ago
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