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I have followed all advice in chats but still cannot make or receive calls. To confirm I am on 4g, iphone is on latest updates, have switched on and off, switched provider temporarily, tried airplane mode off and on, removed sim. Have never experienced this with any other provider but this is second time with Id mobile. Have missed a very important call because of this problem. Anyone else having this unfixable problem?

Hi I joined I'd mobile through currys I have received my mobile today. I have not received the welcome email from I'd mobile I have just received a sim with no number on it, I need the welcome email to explain how to set phone up and keep number as it asks for transaction ID and ID mobile number which are apparently on the welcome email that I haven't received

How can I actually speak to someone at ID Mobile? Going round in circles. Thanks

I can’t make or receive calls on my Iphone. I can send and receive texts and can use Whatsapp. I’ve tried resetting from 5g to 4g but that didn’t work so changed it back to 5g. Help!!

I want to upgrade my children’s phones to a £7 a month contract with more data but can’t add their numbers to my account

I received an email from iDmobile inviting me to click on a number of star ratings, which led to opportunity to write a review, which I did. At the end of the process, I was asked to log in to Trustpilot. My question is : Is submission of the review conditional on logging in to the review platform or not? I have a Trustpilot account but when I log in and inspect iDmobile reviews, mine is not shown.

My pac code doesn’t seem to have been changed over

I have an iPhone 14 and I am not able to receive or make calls or messages. I can however do this through Facebook messenger and what’s app through mobile data. What can I do to resolve this?

I have recently upgraded and just would like to find out if my old iPhone will work with any other sim going forward and if it doesn’t, how do I unlock it? Thanks

It was working fine yesterday afternoon however yesterday evening it has stopped working, unable to make calls, use text and use mobile data, I have a pixel 7 and have tried resetting mobile network settings to no avail. It's not a problem with the phone as I have tried 2 other working ID mobile Sims from other family members and they work fine. I also tried my ID SIM in another family members phone and its still not working.

Hi. Strange one this, I have lost all phone network coverage, but not Internet (WiFi is off), Internet still works. If I put my wife's sim in my phone it works perfectly - So it's not the phone! If I put my sim in my wife's phone it works perfectly. Any ideas? Samsung S23+ ta

Can I use my ID sim only phone in Turkey

Trying to respond to 80870 (no costs), but it will not send. Anything wrong in the settings?

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

hi there just joined iD mobile today, got my sim through the post. the sim is active i can receive and send texts but when it comes to logging into my account and it asks for my number, second name and date of birth it says the details are incorrect, looking through the website i can see this is a common problem, is there anyway to sort this ? i have tried the live chat but that isnt the best, also messaged on facebook still waiting for a reply and it also past 6pm and the operators are shut at this time on the weekend.

my phone is stolen and i cant log in dont know how to cancel my sim

What do you do if you cannot make calls? How do you get help with this matter? This is a bit of a nightmare when it doesn't work. There is no one to talk to

Can anyone help me please? I have an iPhone 15 which has always been great with ID Mobile but for the past week, when out and about, I just can’t connect. Can someone please tell me what I am doing wrong. I’ve attached some screenshots of my setup. I am using IOS18 but I had the problem before updating.

I need 3G network

For over a week I cannot make or receive calls. I have dual SIM in Android phone. The other SIM (other company) works ok, ID not. Says ‘This network does not support calls’ Also with the ‘enabling 4G’ advice for your switching off 3G, will I still be able to make and receive calls even when access to the internet is not possible?

How do I register my new iPad on the same account as my iphone

Since starting a new contract with an iPhone 15 with ID Mobile, I have never been able to send a standard text message. They always fail saying ’Not delivered’. I tried the steps in another post I found here (detailed below) but they dont work for me - I could never get my old temporary number (that I got before I ported my number across) to update to my existing one. Despite following the steps, and pressing save, etc, the old temporary number remains. Can you help please? // Instructions from the other post on the ID Mobile site // 1) Turn off iMessage (Settings > Messages)2) Restart your phone (by pressing and holding the on/off button)3) Tap Settings > Phone > My Number and confirm that it is correct. 4) If it is not correct, please enter the correct number5) Turn iMessage back to On (Settings > Messages)6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under “Start new conversations from:”

I’m on sim only plan I wanted to buy a device plan using u switch and wanted to keep my current number. But they said same network switching is not available, how do I transfer my old number to new ones?

Ever since I put a question on the Community re no roaming in EU countries happening, I get an email every time someone posts eg new topics. I’m getting far too many emails. If I untick Emails on my profile that only seems to relate to marketing preferences .Any ideas please?

Number transfer hasn’t happened as promised, can anyone advise when this may happen. I am unable to log in as neither no are recognised. Not a good start to a new contract, wishing I had stayed with O2 and they were dreadful