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Number transfer hasn’t happened as promised, can anyone advise when this may happen. I am unable to log in as neither no are recognised. Not a good start to a new contract, wishing I had stayed with O2 and they were dreadful!

My out going calls are fine but people trying to ring me are getting the message ‘c all failed for some and number not recognised for others’. I tried from a phone just 4 feet away and got the same message 2 times then it connected. I have factory reset the phone. Put the sim in another phone and still the same problem. I have tried moving to another room and also moving outside, but still the same problem. Do you think that there maybe a problem with my sim and if I got a new sim it may work?

My order number is 13981231 And I’m waiting to switch old number

today i moced from O2 to ID mobile. i have the text to say service has started but cannot make or receive calls on the ID sim, i have taken my number with me

My dad is having trouble logging into his iD mobile app, and I think I know the reason why. I think prior to porting his number to iD a few years ago I entered an incorrect date of birth. Is there any way I could get this rectified? Could someone from iD contact me. My dad simply wants to be able to log in to the app and view his billing each month.

Vicky Pucill just now I activated my sons new sim and its somehow blocked mine now i have no network registered what do i do?

I've been trying to log onto the ID Mobile but it's always saying, sorry etc and nothing is there. So I can't retrieve my statements to actually pay it. It's just a waste of time, this company, they've given me a bad credit score now because of all this, it's their fault this has happened. I cancelled the DD as I thought that I didn't owe them anymore as I'd stopped using the mobile after the contract had ended. Though I think they've added more money on the account as they said beforehand that I didn't owe them anymore. So who's right or wrong here? Mobile companies are always ripping off people when contract ends they're still charging you even you don't use the mobiles. I've had it done to me many times, it's wrong. So I'm not sure how this can be rectified as I'm unable to get through to them.

Hi I'm with you for my airtime and I would like a new phone but can't afford to pay for it all at once is there anything you can do please

Hi, I am trying to set up my voicemail pin but every code I suggest is refused. I have tried complicated passwords and varying lengths. I have 7 voicemails on my new phone that I can’t listen to. Please help. Kind Regards, Kirsty

Going to Egypt at the end of the month Will my mobile data work out there for free as part of my contract

Hi, My iPhone 11 can’t make or receive calls. But it seems it can receive messages. I am using e-sim. Any suggestion? Thanks, Leo

i have got my £39.99 bill for this month like i do every month. but i have also got an additional £42.77 randomly and idk where it has come from. does anybody else have this issue? i cant find a number to actually speak to someone about it, its all just automated.

I have had repeatedly been getting problems with direct debit not been taken and account going in red for months. Latest one app said direct debit set up but I checked bank and no direct debit. So contacted chat told everything fine repeated told them something was wrong. They said everything fine and disconnected chat surprise surprise next day direct debit failed to be taken mainly beceause it was never set up by id with bank. Day one tried to pay online got opps message next day everthing fine no red balance. then day three in red and direct debit details had disappeared one is one day app says everything OK then next day email saying account in red. What is going on Try and pay on app again and get opps message and payment won't go to next stage. Direct debit has vanished. I cannot use the 777 method as sim is used in a router and the only other phone is mobile on different id account. This is driving me crazy all I want to do is pay!!!!. Before this latest error I contacted chat told everything is fine guess what it want. I have even resorted to changing direct debit to another bank. When last payment failed All I want to do is pay. I cannot use online account as it keep rejecting my details saying they dont match. Im sorry but your it systems really need sorting out. Interesting enough this all started to do wrong on day when all Microsoft security update went wrong

Hi, my phone's been hacked (deffo). It now says, 'Not registered on Network'. My email address has been hacked too, (password changed), both in order to deny access to complete a scam. My phone has been fine for many years, (Galaxy S20+), but now I cannot make nor receive calls & texts. (Internet: Whatsapp, Google, etc all fine). Done all the usual ‘fixes’, remove sim, turn off wifi, re-boot, etc. No joy. Please advise, Thank you.

Angry customer

Why am I being charged an extra £100 to upgrade my phone early

I have deactivated my voicemail via the app, when I have called my number to check it still goes to voicemail Why is this?

Hello. I've been charged £1 for EU roaming for the month of September. I'm wondering why this is? My plan is unlimited data, texts and calls.

Weird question but I was offered a deal with ID mobile to renew on the phone, I was promised launch day delivery. I have had no email at all beyond virtually signing the documents to confirm the contract several days ago, did he mean that it was launch day dispatch? or have I just been lied to fully? I thought I would have had some sort of update from ID or the delivery services. I tried to do live chat several times to no avail. and apparently there's literally no phone services anymore!

SMS says I gave used 100% of my data. App says I have 15GB. Which is true and which is false?

Hi keep getting error when I try to top up my pay you go SIM (REDACTED IMAGES)

when i call someone its not showing my number to them. They are see it as unknow number when i make calls to someone. Can you please let me know what settings i have to update so that my true caller number is displayed to others when i make calls ?

Hello, I am finding that my signal at work is very poor, to the point where I can barely use data at all. I thought this was just an unfortunate consequence of poor signal in the area, however my workmate has recently joined ID Mobile and when he is sat right next to me his 4G signal is showing as completely full, whereas mine is barely showing any signal at all. Does anyone know why this might be, or have a solution to fix this?

Does anyone have the details of the director / email address or telephone number. usual lines of communication prove fruitless what a joke of a provider ! hopefully the CEO can help make a decision

Hi, since a week or so, i cant accept/initiate calls. I did not cange anything, same workplace/home. whatever i go its not working. Can i get a new sim card maybe? Thank You