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I’m able to send SMS text messages and they are being received but they always come up with an error message failed to send on my IPhone. I’ve been told this is a carrier issue and I don’t know how to fix it. I have already tried turning off and on iMessage leaving for 10 minutes after switching my phone off and trying again like I’ve seen is suggested to do. This hasn’t made any difference. Does anyone have any suggestions?

I order a phone but didn’t get any email or update about my phone?

My no hasn't transfered over

ID mobile does not recognise my mobile number, surname and dob in the sign in page of both the website and the app. States information does not match your records.

My grandson got hold of my phone and cancelled my deal I did not want this to happen how do I stop it

How do I check when my sim only contract expires?

Seriously bad signal. Southend, can only call through WhatsApp cannot call out on normal or WiFi calling and nobody can get through to me

ive given a date to switch my sim, how long before it is done

I am currently unable to pay my bill as I am out of work at the moment, I start a new job on the 11th November and will be able to pay my bill in full at the end of November however I need to be able to use my phone until then

Can you see your call log records anywhere please?

Used **61*321**20# to extend time before unanswered call going to voicemail…… but now calls just cut off and do NOT go to voicemail. how can I restore voicemail?

I need to contact a human support system - if not I'll be calling Ofcom tomorrow to report this network.

My old number won't transfer over to my RCS chats. I have tried verifying my correct number but it always turns back to the incorrect number, I have tried resetting my phone, I have tried removing the sim card and then putting it back in, I have followed the instructions from Google by turning off RCS chats on my previous device and that hasn't worked. Really at a loss of what to do, can anyone offer some advice?

Hi, I’m trying to log into the mobile ID app and it is saying that my details are incorrect. I’ve tried my whole families details and ran out of possibilities as to why this would be wrong. I am certain I am using the correct number and have to access the app today to sort a price cap for roaming in the USA. Thanks.

Hi, having followed the series of steps shown by ID Help, I am still unable to send a single, specific short code message. This is rather critical because I need to find out my Talktalk account number, done by messaging 361 with ACCOUNT NUMBER. I need to find out my Talktalk account number because without it I cannot link my ‘My Account’ back to my phone number/contract. Talktalk support have deregistered this connection during fault finding and are telling me to link it back in order to regain access to my ‘My Account’. I have a house move in 4 days and need access to My Account to instigate the move. Can’t get into My Account without the account number, cant get account number without getting into My Account. CATCH 22! Talktalk support is stunningly unhelpful, hours on the chat system, contradictory statements, unfulfiled return contact promises, the whole gamut, beginning to think I’ll be moving house with no ISP, and a contract still running which I cannot access! If I can get this short message thing working then I can access my account number and resolve this. Help.

07515789158 I just had a weird call from this number as soon as I answered it – the line went dead. I dialled it back as I assumed it was a work call but the phone line was dead. I had a look at 07515 numbers and they seem to be O2. The 07515 prefix doesn’t appear to be a premium number but has been associated with HMRC scam calls. Just wondered if anybody had any insight as to this one. I have blocked it anyway in my Samsung android phone.

How do I get an invoice or proof of purchase to upload for offer of Samsung Go

I am trying to make a call to a premium number but can't despite making a payment yesterday

Hi, I'm looking to switch to ID mobile but want to know if I can pay more upfront to reduce the monthly payment?

I'd mobile say 90 % plus coverage. But not here. No 4g or phone signal in Honley west yorkshire

I have only just changed to ID. I can text and use WhatsApp as normal but am unable to phone anyone. Nothing happens, no tone, no ringing, nothing. How do I fix this?

Hi, I'm trying to order the Pixel 9 with the Pixel Buds Pro 2 promo contract through Carphone Warehouse but it keeps getting rejected with the following message: "The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages." Is this an issue on my side or a CPW issue? Thanks.

idapp does not recognise my details

I have not received my welcome email and need the transaction number, to keep my old number

I haven’t been able to send or receive text messages. What I’ve read is that I should reset my network, I have an iPhone 15 and not sure what to do. Any help would be greatly appreciated.