I recently purchased a 1 day data add-on when I visited Turkey but I was not able to use the internet out there. I’d like to speak to someone about having this bill refunded?

Hi ID, i have been charged 3x £34 each for the mon th of July. I need a refund of £68 bacm to my bank account . I wanted to attach a screenshot but theres no button here to do that.  please kindly  address this and process my refund asap 

I ported my number to Id and porting was successful with in 3 days but my id bill still shows different number. I got a message today that my number is expiring in iMessages and FaceTime usage in next 4 days. can this be looked into please or guide me how to sort?why my id bill is not showing my current ID number? 

I made a payment on 14th July and today the system has not updated it have now overpaid. When people call my number is says not recognised I have restarted phone 

It looks like someone is running a scam I’ve a load of numbers in my bill 78484 how can this be stopped

Past 3 months l have been charged double. Can you explain why ? 

I switched to a new plan last month which should mean my bill comes to £10.99 a month; however, a payment of £20.23 was taken on the 22nd July and I don’t see why I would be charged extra when I had not gone over my plan. Though this payment was successful, when I tried to change my direct debit details on the 26th it said a new direct debit could not be set up unless I paid the overdue amount of £20.23. I didn’t realise at this point I had already paid for this month, so I paid the £20.23 manually. I received no confirmation of payment so thought something had gone wrong and paid it again. However, now when I go to my payment history it says that £20.23 was taken on 22nd July, and two payments of £20.23 were taken on the 26th.  So, I am unsure why my bill has come to almost twice the amount it should be, I don’t know why I had an overdue payment when it was taken from my bank account on the 22nd, and I believe I am owed £40.46 from the two manual payments I unnecessar

Hello, I’ve received a bill for £14, but my bank was charged £31. Can you please help me understand the difference?

I’m not receiving OPT codes from the bank also I don’t receive authentication codes from the other sites. I haven’t changed my number and connection is good

Hi, I topped up my account number because I use "pay as you go " unlimited data plan and due to expire at 26th, midnight,  £20.Before I had  £5  remaining amount. So after topping up, I purchased a unlimited data plan ( like every month) and received a SMS  That it's left £0 in my account. please explain what it's wrong with your sistem, every month it's taking extra money. ???

Hi, I have just.added on an extra £5 roaming add on for 24hours but seem to have been charged 3 times for the same 24hour period.. how do I contact someone to get this resolved please? There are 3 charges but only one 24 hour period added on, which is all.i need so should have only been one add on, obviously 🤦‍♀️  Please help ASAP! Thank you, Joanne 

I was on holiday and drove from UK Spain and only Spain  I am now seeing on my July bill a charge £45 for ROW roaming.. why?I looked at the roaming and Spain is included so where is the rest of world charge from?, why does the bill not specify? what the change is for?I am going to France next week and do not what to get it wrong again if it is my fault.

I haven't had an update text to show roaming charges

Hi all, This is more of an issue for my father but he’s not great with technology. He recently took out a second contract (first one was with EE new one is with ID) which is an eSim. He did this due to him working in various places and wanting the best chance at getting a signal for calls. The signal where he is is almost non-existent on the ID sim which he’s had for maybe 4-5 days and he wants to cancel the monthly rolling contract. When he goes to do so it states he has to pay a fee of £11 (his contract is £6/m) and he’s not too sure why this is. Any help is appreciated!Dan.

I would like all my future bills to include VAT. I have looked at previous community questions and it says to contact you, I have tried via the 7777 phone number and live chat but can't get an answer on either..

Hi,I think I have paid more than I should have on my mobile contract. Please could you look into this for me? I am also unsure if my mobile contract is up, if you could also look into this please?Kind regards Dane Pearson 

I have literally arrived in Morocco, turned my phone back on whilst sitting on the plane and have received a message to say I’m being charged £46 as used up my allowance. How can this be when I’ve literally just turned my phone on???

I have a SIM only plan and previous couldn't use  picture messages in normal text messaging because it wasn't included in the plan. I've received a SMS picture message today. (Google text messages).Will this be charged ??

I pay for unlimited data text and phone calls about £32 every month. I ve noticed of late a big jump from £32 to £54 I have no idea why can’t someone tell give me the contact number of id mobile so I can sort this out

Hi, has anyone successfully downgraded their plan to a cheaper one and if so, how did they do it?I’m currently paying £8 per month and have around 8 months left on my 12 months contract. I’m sick of poor coverage, slow speeds and calls not connecting or dropping. So I’d like to leave but begrudge paying for 8 months at full price that I don’t want. Other networks seem to have plans from £3/£4 per month but not iD. When I check other plan options, it’s only possible to upgrade, not drop it and then leave. I realise if anyone has managed this, they’re unlikely to be here to help but you never know. Thanks 

Joined ID mobile in March direct debit set up and taken from my account with no issues in april (req 1st of each month) no direct debit taken 1st may, and bill has just come through for double the amount due June. Direct debit is set up and working,  just no payments have been requested to be taken. Not ideal for a new customer! Any advice or how do I contact customer services?

I have been charged £2.95 for Rest of the World Roaming while I was on the Norfolk Coast

Hi team,I have lost access to my sim (as my mum took the sim in her phone abroad). How can I make my final payment and close my account please? I do not receive OTP so cannot access the account in anyway - neither online nor on the App. Please guide me here. 

I requested a final bill total at the start of July (7th) and it’s was £77.79 and today it’s £90.49 so I can’t understand why it has increased and not decreased? 

I have made a order but I can’t find my order