Bills, Payments & Charges.

I selected an add on for additional voice by mistake. I have unlimited voice and messages on my plan. I thought this was for the roaming option as I wanted to recieve some calls. How do I cancel this.

Hi, I’ve just bought as payg esim, it’s automatically set me up on a direct debit to come out at the end of the month. I thought that the plan wouldn’t start until I activate the eSIM which I don’t plan to for 3 weeks until my old sim finishes its contract. So when is the direct debit/payment active? From moment I purchase the sim? Or when I activate the sim? Thanks for any help 

I can not access live chat and I need an extension on my bill payment until the 30th August please.

Hi. Recently I have changed my plan with iD but I received two bills with diffrent amounts to pay. I got an email with £50 to pay but on an app bill is £3CR. I deleted my direct debit to not pay that. What I can do as when I called iD helpline number there were no option to talk with anyone. Any ideas how to contact with them or how to solve this problem?Thanks

I have received a final demand notice.i took out a sim only contract which ended up in error due to the fact i already had a contract with id mobile. To move to that contract, id have had to have changed my phone number. So i cancelled it within the 14 day cooling off period.i have been receiving texts saying that i need to pay but when i call id mobile, the automated system says im up to date. help! What do i do?

On my bill it says monthly recurring charge  and I don’t know why ? 

Received an email to say my bill is x amount. Log into my account and cannot see that amount on any of my bills. The amount stated in the email is nearly double what is showing on my last 2 and current bill. 

I was using sat nav via iPhone in Greece. When on Corfu coast, phone switched to Albanian Telecom and got 3 messages in 20 seconds saying I reached limit of £45 and couldn’t use phone for data anymore. if when I receive bill I am charged extra, I will cancel contract. It’s a total rip off. i was not given the option to decline Albanian Telecom.  

How is it possible to know what your next bill is going to be but have no way of knowing how the bill is made up?My next bill is showing additional charges, to my knowledge this is incorrect, customer services are unable to tell me what the additional charges relate to until the bill has been produced on the billing date. It appears you must pay the charges before you can challenge them. Is this really how it should be?

Iv been billed £35 and didn't work 

I need help with my bill. I changed the date and now it’s too high I cannot afford this month. Can my payment date be changed and the price stays the same ? 

HiWhy today auto debit my bank account £24.33? Already auto debit my bank account at 15th July £7 and 12th June £7 . My plan service stating at May 2025 please check it and let me know why ?and refund over charges part.  It’s impossible. Thanks

Today is the day that my number has ported over from the old network and I realise I've been set up on the wrong tariff. I would like to change it please as its not within my budget. 

when I try to logon all I get is a message telling me that there are no details for this account, I have tried the chatbot but to no avail. So frustrating that you cannot get a straight answer anywhere in ID, I have had this issue for months now and still not sorted. 

how do i contact id AGAIN as issue with bill . no clear info. ta

Over the past couple of months my bill shows premium rate text messages every few days at around 5pm at a cost of £1.50 each time. Checking my “recent” telephone calls I have received no such texts. I have tried using the iD lookup for the short form number which is 78484 but this doesn’t give details of the company involved. This is costing me a great deal of money ….. how can I stop it?

I got my bills for last month. I knew I was charged for the rest of the world roaming because by accident it connected to some USA wifi (I got Welcome to USA even tho I was in the English Channel).   But looking at the bills and statement, it charges me 25 GBP for 2.6 MB data, which is ridiculously unfair! 

Hi my phone can't make calls and I need it for my mental health and I don't get any money until Tuesday the 12th of August 

Hi my phone has been cut off 

My account is showing as owing even though I can see the payments have gone through - one a week ago so well after the 24 hours stated. What’s going on?

When abroad last month I switched off roaming and did not accept any incoming calls, yet I have been charged for 2 calls at nearly £5.  Yet I can Cleary see that both of these show as missed calls.  Why am I being charged? 

Hi i was wondering if u could help me with a payment extension till Saturday the 12th please 

Why am I getting a text for adding bank account when I have just paid off my phone, surly bits my choice.

recieved final demand notice letter saying i owe 43.88 this is not showing up on my id account balance this is the first time im seeing this.i also cannot pay this balance till the end of the month

Hi, I cancelled my contract on the app but it’s still there and now it’s telling me I’ve missed a payment could really do to speak to someone or message someone…. But this appears the only way I can communicate my issue 🤷‍♂️ any ideas?