Bills, Payments & Charges.

Hi I'm wanting to claim for my free gift but Samsung is asking for my invoice number.  Please can I get a copy of this as I never received my original one when I upgraded  Kind regards John Parnell 

Hi, purchased a 20GB Roam Beyond add on for Turkey.  Been here for 5 days connected to WiFi in the hotel (bought roam Beyond as back up, just in case) just checked and still have 20GB available on Roam Beyond and my next bill is currently at over £100 more than usual. Help!!

HelloAnyone on here know how I can view my iDmobile bills older than 12 months??This ever so difficult question seems beyond the skill set any of the chat ‘helpers’ that I can reach after 15 minutes of jumping through hoops ...

Can I see my current bill as I’ve just seen it increase and I wasn’t doing anything ?

I pay £7 per month for 25GB of data. The next bill is for £32, can someone explain to me where this amount comes from, since it should be £7 per month?

Ive uograded at end of my contract to sim only but in the app my billing is showing continued billing for this month and even higher ie presuming including my new sim only contract. Please advise

Just spoke to a member on livechat who cut the chat without giving any response. Beyond belief. Never had so many problems from one company. Utterly useless

Not letting me use it

I think I have been charged twice for my data roaming

 .

First issue:Instead of the app showing the correct amount owed as per my bill (£10), it shows (£10.07). Same on the web. Customer services say it is erroneous, they do not understand why and took an action to escalate to resolve. That was two weeks ago. the issue is not resolved as we are now on the second bill and of course no updates. Second issue:A week ago, I was promised a customer service credit to my account. Is there an area of my account on the web or in the app that I should be able to see that credit? If not, why ?if anyone has any informed thoughts on either of these two issues, please help.With thanks