I paid my phone bill early then got took out again so now im in credit could I have it refunded back to my bank please

Hi thereI have had a letter come with my final notice to pay my bill and I have gone past the due it said they will take the debt to a debt agency but I would like to say is there any chance this can be stopped as I can pay my bill in full on 31st July  Hope to hear from you soon  Regards James Walker 

My bill has doubled in price over the last two months and I am unsure why. Its gone from £10 to £20.15 over the last two months.

You of course tired to take my bill payment yesterday however it bounced. I have paid through the app on the same day but have received a text today stating the payment failed and you will try and take the payment in the next 5 days. I can see the first payment had failed on the app but I don’t believe you have registered that I have paid it. Please can you confirm you will not try and take the payment again when I have paid it? 

You of course tired to take my bill payment yesterday however it bounced. I have paid through the app on the same day but have received a text today stating the payment failed and you will try and take the payment in the next 5 days. I can see the first payment had failed on the app but I don’t believe you have registered that I have paid it. Please can you confirm you will not try and take the payment again when I have paid it? 

You of course tired to take my bill payment yesterday however it bounced. I have paid through the app yesterday but have received a text today stating the payment failed and you will try and take the payment in the next 5 days. I can see the first payment had failed on the app but I don’t believe you have registered that I have paid it. Please can you confirm you will not try and take the payment again when I have paid it? 

Didn’t get a message about charges when sending a message abroad

Dear ID Mobile,I want to stop the service provided so I can move to another provider because my contract has ended yesterday 26/07/26.i have got my PAC number so I don’t want to pay any more payments of £33.12.can this payment stop since is asking me it will continue and it say my next payment is on 10/08/26?please do that before 10/08/26, thank you.

Good evening. My name is Tomasz Zyga. I wanted to ask about payment I have done of 38.87. I know I've got Direct Debit set up and first attempt for my last bill was failed and I've done payment of £38.87 but I didn't know that another attempt will happen after like 5 days.  Can I please ask for a refund because I don't want to be charged twice. Kind Regards,  Tomasz Zyga 

What’s the exact end date of my phone contract?

I have an old number with an unpaid bill 

I have an old number with an unpaid bill 

I have an old number with an unpaid bill 

Hi I am currently in the USA and have incurred a £25 charge for data and texts. I have had my data roaming switched off on my primary SIM since arriving and have been using an eSIM so please can you advise how this charge has been incurred? 

I was charged £6.10 for roaming, with no details.  I assume this was when I passed through Zurich Airport. But I switched off roaming as soon as yout TXT informed me I would be charged.  It seems strange to be be charged more than my monthly bill for minimal contact and data.

I purchased  £20 roaming ot didn't work so I purchased another £20 they both dont work. Can you refund me please 

I'd like to pay off the contract so that my son can take out his own contract rather than me paying for him. I can't see how to do this in the app and the chat bot wasn't particularly helpful!

Just upgraded , have already run out of data and used an additional £10 of data too

Why is it cheaper to start a new plan than to upgrade

Last month I had to buy add-ons which increased my bill but this month I haven’t and I’ve been charged the higher price same as last months.

ID mobile are trying to get me to pay 44 pounds for a miss payment, however ive been cahrged twice this month for 44 pound and have missed no previous payments. they are threatening legal action and they are very difficult to contact. my data and phone calls have also not been working the same. if there is somthings i haven't payed for i would be happy to pay it but if anything they charged me twice this month, and need to return the money. 

I believe I have been over charged this month. And my data has been incorrectly calculated. I usually have 50gb roll over from the previous month which is on my billing letter plus the 50gb I have and for some reason my app says I have used 100gb in 2 weeks which has never happened before as I usually have a large roll over from the previous months. My typical usage has not changed this month so I don’t understand where this loss of data came from. I have been charged an extra £10 because of this. A similar thing happened to me around 8 months ago where I contacted your team again and they rectified the issue.

Hi, I’ve just taken out another iD Mobile contract as my previous one had come to an end. I don’t intend to leave iD Mobile, I only want to keep my existing number. I’ve received a text saying I’ll be charged an estimated final bill of £164.65 if I use my PAC. I don’t believe I should be charged this, as I’m staying with iD Mobile. Can you please explain why this charge has been applied and help me transfer my number to my new iD Mobile contract without cancelling my service?{IMAGE REMOVED}

problem with internet

Extend my bill