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Coverage & Network.

Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

333 Topics
1,302 Replies

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333 Topics

Recent feedback.

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KyranNewbie

asked in Coverage & Network.

help! not letting me call any number

Any time I call a number it give automated message from ID “ you have dialled our customer payment helpline but our records show you are up to date with you payment” and hangs up?!

3 months ago

jbealeNewbie

asked in Coverage & Network.

In the USA, system says I am out of mobile data I have 100gb left

I have a ton of data available, but AT&T says that I have exceeded my limit this is very frustrating and never happened on EE!What do I need to do to get this fixed.

3 months ago

Derek SidebothamNewbie

asked in Coverage & Network.

Frequent messages from Vodafone

Although i have been with iD for years this week i have been receiving frequent messages from Vodafone. They are coming in a form that looks like an app not as SMS or email.Does anyone know why and how to stop them?

3 months ago

Chantelle LealandNewbie

asked in Coverage & Network.

data not working

I have paid my bill late but no my data isn't working

3 months ago

swcqNewbie

asked in Coverage & Network.

Hijust got a samsungs24 ultra ,I don't have 5g in my area but it sometimes shows that I'm on 5g ,anyone have an explanation ,I'm.not getting 5g speeds

3 months ago

LAURALOULOCivilian

asked in Coverage & Network.

Very poor coverage

I’m having ongoing issues with my signal. All of my calls break up or I can’t even phone and my 4g signal is awful and I can’t access anything when I am out of wifi

3 months ago

nails350bhpNewbie

asked in Coverage & Network.

s24 ultra shocking wifi calling

hi has anyone got a fix for s24 ultra wifi calling is turned on with logo lit up but the calls keeps dropping out as if no reception .phone bought direct from currys

3 months ago

filipppoCivilian

asked in Coverage & Network.

4g Signal Extremely Slow

Morning. I switched to ID from Asda (Vodafone). The internet speed is sometimes legitimately unusable. The majority of the time, as the data rates are so low, websites and services such as speedtests will show between 0-2Mbps. I am using unlimited plan and paying by Direct Debit on time.I’ve added screenshot of my current data rates, when I can get speedtests to work.Any ideas on resolution? I already rest everything and tring in different areas. My postcode is CO11 2RR. Tried using the sim in other phones too, but it’s the same. 4G coverage of my area is indicated as good, and it’s not that I don’t have signal, it’s just very slow. I’d rather not go through the headache of switching providers all over again, but I'm not sure what else I can do at this point.Many thanks.

3 months ago

EmshanksNewbie

asked in Coverage & Network.

Can use network Data but can not make calls.

Hi, Newbie here. Does anyone else have issues making calls but using data is fine? I was with Three previously and worked fine when I was in the office at work. But since I am with ID for the past 2 months I cannot make or receive calls but data is fine. is there an issue with my SIM?

3 months ago

FlissgregoryNewbie

asked in Coverage & Network.

signal not working

I’ve recently moved to ID mobile, and since the switch I’ve been having trouble with my signal. it’s showing good strong signal with 4/5G, however when making calls or trying to load social media, it does work. When I call someone they say it either sounds robotic or they cannot hear me at all… this happens on most of the calls I make. I’ve tried turning the phone on/off, on airplane mode, I went into phone settings and fully reset the network settings, I’ve turned the provider off automatic, selected a random one, then gone back to automatic (to ID) and still, nothing works.Does anyone know how to fix this? I could deal with the data not being the best, but I really need my phone calls up and running.

3 months ago

Rixy79Newbie

asked in Coverage & Network.

4G connection?

Recently moved to ID, phone says 4G but can never get an internet connection. Any ideas?

3 months ago

CheezyMcDipsNewbie

posted in Coverage & Network.

Network issues, DT9 area of Dorset

Today (Monday 27th May 2024), I was without a network for a period of approximately 7 hours from this morning until about 3pm, I have a 5G phone but I'm in a 4G area but still. So far I've checked and there hasn't been any messages on social media. It would be nice to have an explanation or an apology.

3 months ago

Adi MirzaNewbie

asked in Coverage & Network.

call failed

I have recently joined ID mobile. when I am on a call it sometimes says call failed if I am moving etc. I never had this issue before when I was with Vodafone. help

3 months ago

James SampsonNewbie

asked in Coverage & Network.

Wifi calling & Samsung S23 Ultra

Wifi calling not working on my S23 Ultra. All software up to date, wifi calling enabled on the device etc. Unlocked phone direct from Samsung. What else can be done as the standard cell signal is poor and calls are next to impossible?

3 months ago

KevlimNewbie

asked in Coverage & Network.

picel 8 internet connection lost when not on wifi

Hi guys new to ID but have always been with three and therefore was happy to swap. My only issue is either the network connectivity is shocking or my brand new pixel 8 supplied by car phone warehouse is shocking Any ideas. Thanks

3 months ago

Iza Machlewska

asked in Coverage & Network.

some people can’t call me

Some people getting notice “line is busy” when they try to call me. But line isn't busy. It started around 4 days ago. I checked everything, they are not blocked. How to fix that?

3 months ago

hawarNewbie

asked in Coverage & Network.

Services not working

I just contacted idmobile to improve my internet speednow my whole plan stopped and there’s no one available to activate my plan back to normalhow come they do that without any notice that makes me mad 😡

3 months ago

Basil KellyRookie

posted in Coverage & Network.

iD Mobile Coverage resolved

My network problem has been solved & I’ve said my thank-you’s etc; received a farewell message from iD Mobile who ended up quoting Sheldon Cooper, interesting, that’s it really.

3 months ago

Rainey

asked in Coverage & Network.

Appalling Reception

Why is 3s mobile coverage even worse & inconsistent on iD? I seem to be in the 1% where there is no coverage (whatever that means) or very very, poor coverage for mobile & data, from London via the Midlands to North Yorkshire. Cant down load, phone calls losing reception consistently across tge country. Dire

3 months ago

KconnellyNewbie

asked in Coverage & Network.

no connection

I got my id handset and SIM today however the internet connection is terrible. It is connecting for a few moments, running extremely slow then showing no internet connection. I cannot use it as a hotspot either then it will not work on the phone at all or as a hotspot. Very disappointing and will cancel the contract as not good at all. I don't have WiFi right now therefore it is my only source of internet. Cannot even speak to an advisor?! Really really disgusted with iD and regretting my choice to take out contract with this company

3 months ago

denisechan33Newbie

asked in Coverage & Network.

Mobile data iusage n other countries

I just ourchased monthly plan with 50G data. I am travelling Hungary and Austria, can I use the mobile data of my SIM card there?

3 months ago

Basil KellyRookie

asked in Coverage & Network.

Still no Network

Would one of you guys out there who can contact iD Mobile please ask them to contact me by email, at {removed} I posted my problem earlier with my situation, I have been without any Network for a fortnight so far, I was switched off whilst I was in hospital where I go for treatment every other day. I am 85years old & severely disabled I now have no means of contacting anyone if I fall or become ill. When I try to get in touch it comes up with ‘we have sent a code to your phone’ enter it for security reasons, these are the intelligent ones, I have NO Network. So if someone would be kind enough to let them know, my phone works fine on 4G at Skegness where the hospital is I’m 28 miles away in Woodhall Spa no network. Basil Kelly on {removed} Sony Xperia L1 - Getting really worried the hospital are talking about a Home I don’t need it I’m fully ‘compos mentis’. Thank You.

3 months ago

ShakaNewbie

asked in Coverage & Network.

inplan or not

Anybody clarify what are in plan numbers, can't even ring 02 ( London) numbers ) without message saying out of plan minutes. Are id purely mobile to mobile ???

3 months ago

JoanGriffNewbie

asked in Coverage & Network.

Unable to make or receive calls

I have received my new SIM card but cannot make or receive calls. It's showing 1-2 bars of 4G and I have tested the phone with my old EE SIM card which works perfectly fine so it is not the phone. Do I need a replacement SIM card for this to work?

3 months ago

DerbyronNewbie

asked in Coverage & Network.

Not receiving calls and can't make outgoing calls

i am having problems with receiving and making calls, one day it will be ok and then can’t do either for several days, i have rebooted my phone several times, all the settings are the same, is this an ID network problem or something else?ThanksRon

3 months ago

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