I have been unable to receive and make calls as well as receive and send messages for four days. Only mobile data works. I would like this problem resolved as soon as possible.regards

My internet is very slow un useable ive checked my area done all those things 

I have no cell signal and u able to make calls send or receive data over the cellular network

 I’ve done all the self-help processes for iPhones and am still having issues. It’s an iPhone 16 on latest iOS.  It’s really annoying that I can text/imeggage some people but not others. I can receive texts without issue from all networks but cannot reply to O2 users or their virtual suppliers such as Sky. It appears to be a network conflict rather than a handset issue. Could you please investigate your end please?

Been using the same phone and sim for an over a year but in the last couple of weeks my mobile data just isn’t working. It’s showing as having full strength 4g but won’t load anything. The coverage says excellent coverage in my area too

Over the past few weeks, I have been attempting to obtain assistance from the agents through the chat, but unfortunately, their efforts have been largely unsuccessful. Despite their insistence that everything is in order, both my partner and I are unable to make or receive calls. I have engaged with Apple, who conducted tests on both our devices (16 Pro Max) both remotely and in-store, and were unable to identify any hardware or software issues. Apple suggested that we consider using an eSIM instead of a physical SIM, as they are often more reliable. I attempted to obtain an eSIM through the app, which appeared to be a relatively straightforward process. However, none of the eSIMs were activated. They would remain on the “activating with network” status for several hours, followed by a message indicating that the activation had failed. I contacted iD, who requested that I uninstall the eSIM and attempt a new one. Unfortunately, the same issu

I’ve checked this thread and tried all the suggestions but wifi calling is still not working for me.I have another id mobile iphone and that is working fine. I switch on airplane mode and switch on wifi to force the phone to use wifi calling and it works just fine. However, on the first if mobile iphone I cannot get wifi calling to work. This is a relatively new id mobile account / sim and I don’t think it has ever worked. One difference I can think of is that it is using a esim so I don’t know if that has something to do with the problem. It seems that the phone *thinks* is has wifi calling set up. You dial a number and it calls as normal but does not ring. After about 20s saying calling it says ‘call failed’.

Think have toggled the adult content filter to off yet I’m still unable toaccess any sites that need to be over 18. Any ideas please. Was fine yesterday.

anybody else in the suffolk, mildenhall, Beck Row area have no mobile data, signal ? Mine dropped out yesterday and hasn't returned, checked status here on ID mobile says network issues. Anybody any ideas ? 

Hi, my phone switched today but I don’t seem to have a signal?

Hi. My Samsung s 24 ultra sticker no working. I need you please change please sticker. Thank You!

I have no mobile data 4G or 5G contract bought from mobile . Co . Uk  monthly contract and handset  iPhone 16 .   I have a sim not an eSIM with my phone and numbers been transferred but no mobile data ? I’ve reset apn but still no data I put the new sim into my old iPhone 13 and works perfect so why does the sim not work in my new iPhone that was purchased from mobile.co.uk and the id mobile sim ? 

I have no mobile data 4G or 5G contract bought from mobile . Co . Uk  monthly contract and handset  iPhone 16 .   I have a sim not an eSIM with my phone and numbers been transferred but no mobile data ? 

Hi. I joined iD mobile on 16/07 from 3 using a PAC. However I have only got data service and no network coverage. So I have been unable to make calls or message from my phone except when I have a solid WiFi connection since 16/07. I have contacted iD chat bot before today and was given a number of steps to follow which did not work. I was put through to a live chat with two separate agents. I was told to wait until engineering work was complete in my area and to keep refreshing network settings but this has not worked either.

I’ve been on holiday in the New Forest and mobile coverage has been really really poor. I’m thinking of moving to a different provider to resolve this. Am I doing the right thing?

Attended download festival this year and had no signal for 3 days. Fine at hotel in Nottingham. However ever since going with ID I have to use WiFi calling in Dollar central Scotland where ID say the signal should be fine. Will 100% leave ID at end of my contract. Why is the service so poor?

Had no signal at all for a week, the status tracker says there is a problem in my area but cannot get clear answers from the chat agents on what is going on with it. One told me it would be fixed yesterday and it isn’t, now are telling me there is no known fix date even though it was “planned maintenance”, if planned surely comms should have gone out to tell people - surely unacceptable and the differing stories makes me feel like they are made up/stock answers just to push people away. I’ve also travelled to other areas of country to places that allegedly have signal and still couldn’t get any signal despite resetting network settings etc and trying other troubleshooting options Has anyone else experiences this and what was the solution if you got one? Thanks 

I've been with ID mobile for a few months now. I live in the central belt of Scotland near Edinburgh and my coverage is almonst non-existent. On the campus where I work there is zero reception apart from small pockets here and there.  The coverage says I should have excellent  indoor and outdoor 4G coverage. It says the same for my home address and I have the same problems. The only reliable method of communication is when I'm on a wifi network.  Absolutely disgusted with this abysmal service. Unfortunately I have to put up with it for two years but will not renew after that.   

Hi all,Been experiencing this after starting a new contract with id mobile, maximum speed in center harrow on the hill st ann road, is around 4mbs, even though the 5g signal is full. I encountered this problem couple of years or so ago when I had a contract and the speed was reaching more than 200mbs in some places was reaching 750mbs, however after few weeks of this good service the speed became less than 3 or 4 Mbs at ha11hl, when I checked the coverage it was saying the network is aware of problems in the network in the local area and that their engineers are on the case to fix, I screened shoted the network coverage status and for nearly 6months was exactly the same message, due to my low income I had to cancel with 3 the contract, because I moved to them from O2 network who had the issue very identical and also for many months the message on their website was the same, one response was that they aware for the network issue and that a mast in area is having

Absolute rubbish signals on this network. Both me and my wife changed to this network thinking it was a better deal. But paying for a service that in the main drops out when we’re at home is very expensive. Does anyone else have similar issues? I ask the question thinking I already know the answer. 

i cannot make and receive any phone call since June. terrible ID mobile coverage 

Very very slow network speed on 4G in TQ14 0BG only a few k < 20 up or down, been like it for a while, status check says its being worked on - any idea on the fix time

I’ve been using a telephone service for a while to call a friend in China - it gives me an 0203 number to use that links to her Chinese number. It has been working fine for ages. I changed my iD plan in December though it was the same service, but since May I’ve been unable to connect.Im not sure that it’s from the other end as the “Sorry, the call cannot be connected at this time” is only in English and it was in English and Mandarin when I’ve had automated messages before.Ive attempted to contact the service I’ve been using, but I’m yet to get a response.Does anyone know where the fault may lie?Thanks  

Fairly recently moved to ID Mobile. Had an iPhone 12 and found that in most circumstances and locations I can’t make calls .  The phone says it is dialling out, but there is no sound my end or the other person’s end Have reset all settings and now upgraded to a new iPhone which has the same problem. New sentence Have reset all settings and now upgraded to a new iPhone which has the same problem.  Please could you advise me how I can fix this?

Will an Id mobile esim work on a Samsung Galaxy 8 Cassic?