Coverage & Network.

I live in a rural area which is only covered by 3G and despite what the coverage checker says, 4G is not available at my location. Currently, the coverage checker for my postcode says: 3G Coverage Yes – You currently have service Our 3G network has now been phased out across most of the UK. You can use our 3G network for calls, texts and data in this area at the moment, but it won’t be available in the future. This will affect your service if 4G and 5G aren’t available in your area. It gives no indication of when 3G will be switched and impplies that 4G will not be available. Do you think I need to look at changing networks, not that there is much alternative? Thanks in advance for any advice.

Hi IPhone 15 user. in Padstow Cornwall my phone has consistently show 2 bars of 4g however I don’t have any data connection. I can’t pay for parking via apps etc. The Three network map shows I should have data in the area PL28. Oddly at odd occasions my phone indicates 3 bars of 3G and data works fine. The lack of data connection is a bit of a deal breaker. What is going on?

Mobile data is generally quite poor everywhere and unusable in London in particular. My daughter who's also on ID doesn't have the same issues.... I have good signal, just no connectivity. Does my sim need resetting/reconnecting to the network?

hi I have been left voicemails which I cannot listen to, also I cannot make or receive calls somebody please help ?

Hi, I've recently moved to IDMobile from Giffgaff. However, now my signal coverage at home is very poor and callers constantly say I'm breaking up when talking. This is rather frustrating, is there a way to fix this? My postcode is LS18 4AW Thanks, Tom

Hi I have recently bought ID network and I already have Lebara network and that Lebara number is used everywhere I want to get exact number with ID network. Is that possible?

I have no service on my phone whatsoever. It will not connect to any network. How do I resolve this issue??

I can't make calls but I have unlimited minutee

My Internet doesn't work everytime I am on a call. This has been the issue since last 3 months. Why is that?

Hi peeps, I was here about 10 days ago saying I could not make calls. some how I fixed this issue. However: I try to get my phone to work on 5g/5g auto when I do this I can’t call or receive calls?? settings>mobile service>mobile data options>voice&data>4G I can only use 4g. I am using an iPhone 16 any thoughts?

I have recently ported my number to a Pixel 9. Mobile data is working but calls and messages are not. I can't receive messages and the Phone Number section under settings is showing as unknown. Live chat say the port is complete and I have already had 2 new sim cards.

I have had no phone signal in the Western Isles for two days. I did initially but it went down. Other phone networks have regained signal. What is causing this? When will it be fixed? Can I have this months payment refunded?

I am in marple in stockport and I can never get a good line. My phone shows full signal, even on wifi its not working please help

My husband and I have recently moved into a new house at postcode OX2 9DA. We both have ID and, according to the postcode checker, there should be excellent coverage in our area. However, we are experiencing extremely poor signal strength, making it nearly impossible to make phone calls, and there is no usable internet access inside the house. As we both work from home, reliable connectivity is essential. Could you please investigate this issue and provide a resolution? If this cannot be rectified, we will need to explore switching to a different network. We look forward to your prompt response. Kind regards, Tina

I am waiting formy old number to transfer, was given todays date

Hi I’m new iDmobile costumer my internet very poor service I’m coming of EE mobile is very good service in zone

I am currently getting very slow speeds on 4G (maximum on speed test is 7mbps). This occurs regardless of location and swapping the sim to a separate handset yields similar results. My contract estimates maximum download speeds of 22 mbps (appreciate that is a maximum) so you can see the speeds I am getting are miles off. £42 a month I’m currently paying for a service that doesn’t work properly. I've tried the live chat numerous times but get sent into a bot loop where it just asks me the same sets of questions over and over (basically after me answering “no that suggestion hasn’t changed anything, it still doesn’t work”!). Could I please be put in touch with someone who I can speak to in person (PM is fine provided there’s some sensible, useful suggestions in there over and above what the chat bot suggests). I’m in the Newcastle area NE15 and coverage for 4G says “excellent” as it does at my work address NE4. Any help greatly appreciated, Charlie

Recently got new contract with iD, was working fine however last night phone went to no service mode and shows satelite on iphone 16 pro, spoke to iD numerous times they saying customer agent will contact me in next 48 hours I had sim swapped I done network settings reset I DONE IT ALL! Cant make call text no internet nothing since yesterday! Its so annoying I could not go to work as well which is very annoying! Anyones network have any issues ????? Or is it just me downdetector dont show anything same as their website

Please do something

I am in London and lately the ID Network has become almost unusable. No or weak signal in most places when other networks such as EE or Vodafone are working well. There is no help available from the company which has only robot answers.

Think have toggled the adult content filter to off yet I’m still unable to access any sites that need to be over 18. Any ideas please. Was fine yesterday.

Signed up with ID a week ago and I’m disappointed with signal. ID coverage checker for my postcode says Excellent indoors and outdoors. It is not, showing only one of four blobs and slow to move around data etc and breaking up sound on calls. At my address EE is good and shows 3 of 4 blobs. Vodafone is bad with no signal indoors. What impact will this have on me when ID’s Three network is merged into Vodafone? Roger Thurston { REMOVED }

I still can't make calls after a week now. Tried all the suggestions given but still not working. Is this going to be ongoing because if it isn't resolved soon I WILL cancel my account. I'm sick to death of this now. A family member needed emergency care the other day and I couldn't contact anyone, this could of KILLED her. Might consider legal action too. GET IT SORTED OUT

I need assistance, unable to contact anyone from customer services. My phone has not been working properly for months and only getting worse! When I ring out , if it is able to ring it cuts out, I can hear them but they can’t hear me for a while before fully going off. I tried to phone my son 7 times yesterday and it would not ring, he tried to ring me and the phone call did not come through. Need urgent assistance. This is shocking and I need my phone urgently for work and family commitments

My phone cannot call most of my contacts and mostly all and also I cannot communicate via WhatsApp when away from home. I have a 20GB data on my plan and this puzzles me as to why my communication is limited to my home, where I utilise home WiFi ? I feel like I am not benefiting anything from the data I subscribe for. any suggestions, as to what could be the issue here? Kind regards