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Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

  • 365 Topics
  • 1,455 Replies
365 Topics
Tym Moore
Rookie
Tym MooreRookie
asked in Coverage & Network.
Setting up voicemail notifications

Hi,  I have voicemail set ups but I am not notified if I have outstanding voicemail. I see from other contributors that there is away to get a sms message sent to say you are voicemail but I cannot find how to set this up.  Also I can’t see if I have missed calls - any advice on this would be most appreciated. Tym 

3
Tom
iD Mobile Employee
5 months ago
S
Newbie
shoozpupNewbie
asked in Coverage & Network.
Can't send SMS

I had an iPhone 11 pro that was all working fine.I’ve just upgraded to an iPhone 15 pro.I did a factory reset on the new phone, then transferred data and settings directly and finally swapped the SIM card over.I can make and receive calls on the phone and Whatsapp is working fine. iMessages are being sent by my apple ID rather than my phone number though so they show up with the recipient as from my email address. When someone sends me a message it arrives as a SMS if it’s to my phone number or as an iMessage if it’s to my apple ID.My phone number is in the ‘you can receive iMessages to and reply from’ menu but it doesn’t have a blue tick beside it, toggling iMessage off and back on gives me ‘An error occured during activation’ dialogue box.I’ve tried sending SMS messages with iMessage turned off and get an error message saying the iMessage must be turned on to send the message. I have ‘send as SMS when iMessage is unavailable’ turned on.I’ve tried rebooting the phone with iMessage swi

3
Tom
iD Mobile Employee
5 months ago
AgataT
Newbie
AgataTNewbie
asked in Coverage & Network.
No signal at home

Hello, I just switched to id and I have no signal at all at home however I checked the coverage and apparently I should be fine.  I used to be with Vodafone and I had some signal but now after switch to I'd I have none signal at all. Anything could be done about it? Thanks :)

11
Kash
iD Mobile Employee
5 months ago
M
Newbie
MaePNewbie
asked in Coverage & Network.
no mobile data

I've had no mobile data for nearly a week Any ideas why? Tried all of the normal suggestions of what to do to resolve it. No luck 😤 

5
Kash
iD Mobile Employee
6 months ago
R
Newbie
RheannaGNewbie
asked in Coverage & Network.
Mobile plan no longer available

I switched to ID mobile a few weeks ago and wanted to keep my old number (with o2). I used my PAC code etc to change number and after a few days this switched over. Today I have not had signal and my texts have since been sending from the number assigned by ID mobile with my new sim, instead of the number I switched to. When I go into settings it says the ID mobile number as primary and my other number as ‘used a “primary”’ then when I try to click it says ‘Mobile plan no longer available’ and my number in my phone etc has changed back to the one assigned by ID mobile.  I’ve tried restarting my phone etc and do not want to do a factory reset and I needed the number last time to log back into my Apple ID, obviously I will no longe have access to this if I reset and do not have the old sim? Please help! 

6
Kash
iD Mobile Employee
6 months ago
T
Newbie
tababarNewbie
asked in Coverage & Network.
Poor internet after upgrade

I recently tried to upgrade my sim only plan from monthly to 12 month contract and i am already regretting the decision. I used to get 45-50 mbps internet speed on my monthly plan. However when i upgraded to better and expensive 12 month contract, my speed reduced to 2-10 mbps.  I had a conversation with an agent on chat why recommended creating a new access point which i did but nothing happened. I asked him to evert back to old plan and even after that my speed is reduced. I just dont understand why they  dropped the speed when i upgraded but somehow they dont have an answer. they kept asking for restarting, using flight mode etc and said its the signals in area. So the same home i had speed of 45-50 mbps and within 24 hour after upgrading the same area seems to have  poor signals. I really wonder if their technical team thinks they can make others fool with such statements.  I am already thinking to leave and go with some other provider who is a bit more transparent with the package

6
Kash
iD Mobile Employee
6 months ago
M
Newbie
MexicoCola1984Newbie
asked in Coverage & Network.
Woeful Connection 95% of Time

Joined I'd mobile from EE, and it's awful.  Home, data never works, doesn't matter wherever I go data never works, can't access my bank, can't check the location of the kid on family link. Genuinely never used a service this bad, anyone why ideas..…Using a Pixel 8. Thanks

4
S
Novice
6 months ago
MH Payless
Newbie
MH PaylessNewbie
asked in Coverage & Network.
My kept(swapped) mobile number not showing up on other peoples phone.

Hi any advice please, I kept(swapped) my old mobile number when I switched from EE, when I call or text someone my old number does not show on other peoples phone, it comes up with the assigned no I was given when started with ID, I have tested the phone(Samsung) and obviously works with my old number when they are calling me.

6
Kash
iD Mobile Employee
6 months ago
E
Newbie
Ekel73Newbie
asked in Coverage & Network.
Poor call quality Samsung Galaxy S22

My wife & I both upgraded to Samsung Galaxy S22's in November & whenever we make a call it's either really bad quality or the other person can't hear at all. Also the home WiFi signal disconnects for no reason at all

2
Tyler
iD Mobile Employee
6 months ago
A
Amy P
asked in Coverage & Network.
Wi fi calling

We live in Devon and are about to buy a house in a more rural area but have discovered it is a mobile blackspot with no signal at all. We both work from home so being able to use our mobiles without a hitch is essential. The current owners said they use Wifi calling which works well for them. I’m with ID and have a Samsung Galaxy A5 2017 which appears to be compatible. Aware I need to do any system update too. I just want to be certain that Wifi calling is guaranteed to give us the coverage we need before we go ahead with the house purchase as we don’t want to risk the  extra hassle or expense of discovering once we’re in there that we cannot use our mobiles. Thanks.

3
Tyler
iD Mobile Employee
6 months ago
Matt_p
Newbie
Matt_pNewbie
asked in Coverage & Network.
network data issues in PO40 area

No internet in PO40 area freshwater, isle of wight since 29th Feb 2024…. How long before a fix???

4
Kash
iD Mobile Employee
6 months ago
H
Newbie
Hayley666Newbie
asked in Coverage & Network.
New Phone No Connection

I have received a new iPhone 15 with no sim, I was on EE . I have set up phone but have no network connection, I have tried my old EE sim but that doesn’t work. I tried to set up an ESIM but it says my old one is not compatible. Please help, should ID have sent me a new sim with the phone? 

2
Tyler
iD Mobile Employee
7 months ago
L
Newbie
lucy2020Newbie
asked in Coverage & Network.
Whatsapp notification android

Hi all i just got S-s23fe and i can not get whatsapp pop up notification edge lighting android what do i have to do to get it working,it be great if you can tell me step by step how to get it working  thank you 

3
Tyler
iD Mobile Employee
7 months ago
H
Newbie
H593Newbie
asked in Coverage & Network.
No Calls or Data

Hi!  If there is a live agent for id moblie available to assist, I’d be extremely grateful! The past few days I have had no moblie data, signal or unable to make/receive phone calls. I have spent all day trying to figure out who to contact to help me with this, and it’s proving extremely difficult and frustrating! I desperately need my SIM to start working properly again as it’s critical to my job. please help!! I have tried restarting my phone multiple times already…TIA

10
Tyler
iD Mobile Employee
7 months ago
Ethanjcottier
Newbie
Ethanjcottier
posted in Coverage & Network.
Will turning off 3G fix the congestion issues?

Will turning off 3G fix the congestion issues? Currently when using mobile data in Birmingham city centre, whether it's 4G or 5G, it's almost unusably slow. I usually switch to 3G manually as 3G is faster than 4G and 5G in Birmingham city centre.It's quite concerning knowing my only backup will be switched off 

1
Tom
iD Mobile Employee
10 months ago
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