When you search on here, this seems to be a top issue.  All issues eventually have a “this has all been sorted, please reboot your phone”   Clearly this is a known fault on this network.  Online chat have had me checking all settings, resetting settings and changing sims into another phone.  Don’t waste your time doing this, ITS NOT YOU PHONE.  its been over 24 hrs now and as I was going round and round on the chat, I really wanted to talk to someone. I call complaints, what more waste of time, 51 minutes.  Apparently technical are looking at it and it can take 24 to 48 hrs. this was only sent to technical as I called back this morning as I was told there were service issues in my area and it would be resolved after midnight. Guess what…. it wasn’t.  I then had to wait until 9am for online chat to open.  Out of the 3 people I have spoken to, its would seem this is a new thing.  Please search here, its happened to many people.  My point for writing this wa

I cannot call a business number from my phone. I switched to Mobile a week ago. My phone is an apple 13.

I can’t send or receive texts messages  

Hey folks. I'm currently doing a road trip around Scotland. I've stopped off now at 5 different parts of Scotland. Every area I've arrived at I've struggled to get any form of Internet connection at all! Having a connection is very important to me and needed. It's so bad that I had to purchase an esim and have paid to use this. The esim is running perfect. Very fast stable speeds. The idmobile sim is just awful. If I do eventually get a connection it's beyond slow or constantly just disconnects. I pay Idmobile monthly for this service and it's not being provided. Every area I arrive at I use the status checker and it doesn't matter where I am it just says.We're fixing an issue in this area at the moment and aim to have things back up-and-running as soon as possible.This is at every stop I've been to. Some are 300 miles apart.What can I do? I've tried switching from 5g to 4g only. I've restarted my phone numerous times. I've took my sim out and cleaned it.

Based in Lanark, apparently great coverage, 3 months now call signal drops or is muffled and scratchy. Funnily enough I can hear the waiting music fine for 40 minutes then can't hear people.Please help

Since I joined iD mobile, I have not been able to make or receive calls when not using the home WiFi or Office WiFi.  capntact complaints depat, said that it might be the e-sim so will send me a physical Sim. received it and still not working. This is very frustrating and there is no one who is available to contact for assistance apart from thsi ridiculous Ask the community where you have to again sign up. Have spoken to Ombudsman about this as getting no joy from iD and they are just taking the money without providing the service. I believe this is just a SCAM to get peoples money and not provide the SERVICE

Why today not being able to receive take calls again, had all this Thurs 23 Jan, I am stuck without my phone , not good 

Please can you advise on receiving compensation for the two day outage, major inconvenience and anxiety caused on the 25th June?

I have no signal in my area  and cannot recieve/ make calls all day but ID website states there are no issues. Who's lying 😡

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software,  done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

I switched from Vodafone to ID mobile, the switch says it is complete, but I have no 4g /data coverage. When I look on what network I’m on it still says Vodafone, but I have been disconnected from them. How do I get the network to transfer? I have tried activating the Sim, but it says it’s active. I have switched the phone off completely, I have waited more than 24 hours to see if it was just going to take time. Still not changed. Any advice would be appreciated. 

No signal indoors even when standing at the window .I came from the three network which I had signal on so WHY do I have no signal on id ???Using a Samsung s25 ultra postcode is NE324SD 

Hi,  I've been with ID for 18 months and my end of contract can't come quick enough, I can barely use my phone for calls, internet etc. phone states connected to 4g but with only 1 or 2 bars!!! Been to London and wouldn't work, been to Edinburgh and wouldn't work yet just spent 10 days in Turkey and bought an add on and it work like never before... perfect over there!!! Can I cancel my contract due to ID not providing me a usable service??

No signal, what should I do? Any technical problems with the network?

I’m located in the Midlands.  Ever since January 2025 (possibly corresponding to the big outage around 23 Jan) my iPhone 11 Max mobile phone loses the ability to receive or make calls using ID Mobile’s service on both 4G and WiFi calling.  It works fine for making and receiving calls using WhatsApp, so clearly my phone has got a data connection to the internet.   When this happens, I generally try turning the phone off and back on, but this doesn’t seem to resolve anything.  Eventually it becomes possible for me to to make and receive calls again, but it doesn’t seem to be as a result of anything that I’ve done to try to sort the problem. It seems to me that the issue may be with ID Mobile’s infrastructure not being able to give me a “channel” through which to make or receive calls with a worryingly high frequency.   The problem seems to occur regardless of where I am in the Midlands, which generally tends to be anywhere in the area between

My wife and I both Id mobile users cannot dial my parents Vodafone voip landline.  outgoing calls from the landline to us workparents are able to dial their own landlinecommon point is Id mobile 

For the past month I have no mobile data indoors. Calls don't connect or when they do, people can't hear me. When I move outside and a little away, services resume.  I am so tired of this. My husband has the same issue.I managed to connect to ID mobile via chat couple of times and been asked to change some settings which I did, but then the chat always disconnects before reaching a resolution.I tried to file a complaint but it doesn't go through.There is no issue with the signal. I checked online. I also tried to move my SIM in another phone. Same issue.I tried to restart it. Same issue.Please help.

Hi, Have had very poor 5G coverage for months, both on my Samsung phone and my sons IPhone 15.We live in Northern Ireland Hardly ever get 5G, so frustrating 

I have no network coverage. I can't make calls and have no Internet, but your network coverage checker says i have perfect coverage. How is that?

I have had no service for the best part of two months, I can’t make or receive calls. My phone is for business and new clients can’t get through to me! Doesn’t matter where I am, if it’s mobile data or WiFi! I know now why it’s cheap it’s because you can’t use it. I want to cancel my contract, I don’t care it’s not at then end you can’t hold someone to a contract when your not providing me the service I am paying for. It’s an absolute joke! 

HSBC say they have the correct number for me but I am not recieving their texts.They suggested I check with you to ensure their text messages are not being blockedLook forward to hearing from youDan

I have three numbers and this last week they have all struggled to get a signal, in fact most of the time there is no signal. The area is postcode HU17.Is anyone aware of any problems?Is it possible to cancel a contract on the basis that no service is being received anymore?

Been having this issue for a while . Checked all the settings . Checked wife calls enabled . Tested on 5g and 4g . Nope still drops calls . 3 times on the same call today and it was to a landline number.  Now I borrowed another phone set it up with my SIM and again it's just happened again .Is the issue the SIM card or just a bad choice in Network provides . This will honestly be the last contract I take out with IDMobile 

My 4G has suddenly stopped working at home, have done a network reset but still no good. Used my SIM card in my partners phone and it worked fine and put her SIM card in my phone and that worked. What’s the issue? 

My 4G SIM card is not having a connection on my phone, Blackview 8 Mobile