Coverage & Network.

In the past few months I've been missing several calls from NHS. They are calling but my phone doesn't ring, calls don't appear as missed calls either.Please help! 

So when I make calls they’re great quality but any calls I receive sound terrible and hard to understand. This becomes hard when it’s someone like the doctor calling. 

when i make a call or recive one i get banging noise afterbthenperson as finished talking.  and sonebtimeni can hear myself on the line like a echo.  the signal is 4g but the voice quality is rubbish ... i live in a villige only 50meters away from the mast.  the internet is slow with only 20mb download speeds on 4g.. there is no 5g service at all ! .  using 3 as your backbone i thpught this would be better than this  !!!!!!

I’ve been a customer in the past of Three for many years and there is no way ID Mobile is getting the same level service, it just can’t be with the absolute rubbish coverage I’m getting!!! Where ever I go I struggle to get simple data even though it shows 3 bars 4G and 5G. Browsing the net or watching YouTube is an absolute nightmare and I’m in the middle of Manchester! I’m using a iPhone 15, in some areas I can dial *#100# to force 3G and just like magic my YouTube will play without a single bit of buffering! 4G is a case of a few minutes or seconds of play then it will freeze, 5G even with 3 bars won’t even load the YouTube thumbnails of the videos.  It’s absolutely shocking!!! How are they getting away with it? 

The following settings are not on my Samsung S23 and I am unable to enable wi-fi calling? Can someone help as I live in a poor coverage area: Open ‘Settings’. Tap ‘Connections’. Make sure the Wi-Fi Calling toggle is set to ON.I open Settings, then connections but do not have the Wi-Fi Calling Toggle option?? 

Can I use my plan on 2 separate phones at the same time?

I've tried ringing my home phone number from my mobile (id contract) but phone not ringing keep getting a message on my mobile phone screen 'Server Unreachable' 

I’m getting really poor coverage and network signal at home although the coverage checker tells me that it is strong 

How is anyone contacting Id mobile, I’m not receiving any sms messages. For example, can’t log on to accounts as I never receive the code, missing GP links. I can’t find a human to speak to and the AI robot isn’t answering my questions?! 

I just purchased a second ID unlimited sim only plan. The first one is in my 18dB LTE antenna working fine..I bought a new one one for my dual sim phone as a second sim, just to use the internet. I barely have any signal on it ever, data at best is H or H+ but when i try to use it it just disappears. It’s been tested in 6 different devices, in the whole Pembrokeshire area, Bath area and in between these locations along the M4 weekly twice, at each locations for several days (as i work away). I have been using a SMARTY unlimited data sim previously in my phone and it was fine 4g almost everywhere. But since the Vodafone Three merge the signal just went down to one bar, no internet. Hence the switch to ID mobile. I knew that SMARTY and ID are virtual providers and they ride on Three’s infrastructure but i thought maybe ID is more competent.It is sad because i was hoping to get even better service with the merge. My other sim in the phone is from LEBARA and

Recently joined ID mobile and not happy. Randomly my phone reception drops to no bars when i dial numbers. The call never connects, and just sits there. Some time later I’m able to call without problem. I’m on iphone 12 and never had this issue with my previous providers. Not sure how to move forward with this, considering cancelling my contract as its not usable. Any suggestions? 

I have had issues with my imessages since i switched to this carrier. I could send and receive messages but my messages would always show as “not delivered” with a message send failure.  Recently, I’ve been unable to send or receive any imessages at all, which is becoming annoying when i need SMS verification for most apps and websites.  There is an issue in my imessage settings where it says “imessage activation unsuccessful”. The send & receive address are my apple email and a random phone number. There’s no option for my phone number though. Any help would be appreciated!

I have unlimited data but it has reached 3.88Gb and won't allow me any more

I would be grateful for some help and advice please as a matter of urgency.I can receive calls but cannot make any outgoing calls. I am in Guernsey presently and have had no issues previously making calls. However, about 3 weeks ago the problems started.  It seems I cannot call any Guernsey mobile numbers, “CALL FAILED” keeps happening.  I was over 3 hours last Friday afternoon chatting to Chatbot on ID, I did all the checks and still no success.I have switched my phone on/off 3 times, still no luck.  Also I have done a Network Reset, still no luck.Please can someone help me as a matter of urgency, being without my phone is a nightmare.Thank you so much.SAJ.P.S.  I can receive phone calls, just cannot make outgoing calls

My network is not working in iPhone but working in android. I need it to work in iPhone. Can anyone help??

Hello thereit looks like I can’t receive any message outside or WhatsApp. I need some access codes to connect on some accounts (TFL, childcare services) but I never get the messages.I have tried to switch off and on my phone, and the network but nothing seems to work properly.This is a bit urgent as I need to be able to connect on these accounts as soon as possible.Thank you for your understandingManon

Let’s start a discussion regarding the merging of Vodafone and Three As I think it would be beneficial to keep people up-to-date on this I assume ID Mobile will continue to operate after the merger has completed, Because as per the merger rules Set by Ofcom they were not allowed to change the prices that virtual mobile operated pay to Harness the network

I cannot receive short code SMS messages used for account verification for my 2 Banks, Paypal, my NHS app and the psychiatry service I use to get my ADHD meds. I have an eSIM.I was with idMobile until very recently, when I ported away and then back again to keep my number after securing a very good new contract deal from a third-party seller, pay monthly, 24 months.I had never had an issue before with idMobile, and my last contract with them only ended a few weeks ago. I’ve checked all the settings I can possibly find having read the threads on this forum, and still nothing.Can this be sorted ASAP please, because it is urgent.

All my incoming calls go straight to voicemail. This is not due to the call forwarding option on settings

Terrible Coverage - Want to Transfer My Number Back to My Original Provider but Keep My Contract to Full TermHi, I moved from O2 but didn’t realise that despite living in Central Edinburgh, how terrible your coverage would be in my basement flat.  Can’t make or receive any calls clearly without stepping outside onto the street or into the garden.  I’m planning to pick up a new contract with a better provider and want to move my number but the PAC process seems to mean my contract has ended.  Can I get a new number for my ID mobile contract whilst moving my number to another provider?

Every-time i try to log into Three WiFi  on London underground, I always get a message “ Please Insert a valid USIM card? Any help would be appreciated 

 Dear iD Mobile Customer Support, I have been a customer with iD Mobile for approximately a year, and until recently, I have been generally satisfied with the service. However, over the past few weeks I have experienced recurring issues with signal loss. The only way to restore connection is by restarting my phone, which has become increasingly disruptive. This problem occurs frequently during my working hours while I am out completing deliveries, where reliable service is essential. The repeated interruptions are not only inconvenient but are also beginning to negatively impact my work. Given the amount I am paying each month for my plan, I do not feel I am receiving the level of service I am entitled to. This is very disappointing, and I would appreciate this matter being investigated and resolved as a priority. If the issue persists, I will be left with no option but to consider alternative providers. I look forward t

Just joined ID and so far very unimpressed, your network cannot handle signal in any building and only seems to work in open air !!  Signal shows 4g 1bar as standard and performs like 48k dial  up then jumps to 5g as soon as outside again ! This is the same in any building in the centre of a town !I was previously with Vodafone and had superb coverage consistently  I am aware you have merged with Vodafone I need to know how soon you  will be mast sharing around Norfolk as this will fix the issue  and should make id mobile the best option overall for both price and coverage , 

So basically I have 2 iphones, 13 & 16e. The 13 using a vodafone sim only plan & the 16e is an ID pay monthly. However my 13 is completely broken and is my main phone for contact. I’ve tried putting the sim into the 16e it reads in the settings but won’t show up on the top of the screen. I don’t know what to do to fix this. I was also wondering if I could merge the 2 sims to one. Any advice?

So basically I have 2 iphones, 13 & 16e. The 13 using a vodafone sim only plan & the 16e is an ID pay monthly. However my 13 is completely broken and is my main phone for contact. I’ve tried putting the sim into the 16e it reads in the settings but won’t show up on the top of the screen. I don’t know what to do to fix this. I was also wondering if I could merge the 2 sims to one. Any advice?