Coverage & Network.

I'm guessing from the threads and chats that this is a major issue. It's been going on for hours!!!!! 

Can’t make any calls to anyone since last night just says user busy? What is this I’m getting so sick of this when will it be fixed . Coverage checker says everything is fine but clearly isn’t. You should update that too.

I cant make / recieve text or calls?I need to get through to my wife urgently! Is the network down???  

I cant make / recieve text or calls?I need to get through to my wife urgently! Is the network down???  

I am unable to send text message or phone my daughter in Leeds.  We are both on the ID mobile.  Is there any reason why?  I cant ring from my mobile either.  Please will you report this issue?  Leeds area.

My husband and I both have contracts with ID mobile.  My husband has just told me he has been calling me for hours but getting a message saying I am on a call but I haven’t been.  I now seem to get the same message if I try calling anyone.   Is there a fault?  We still seem to receive calls intermittently from non ID mobile phones… but not always.   We can’t call each other.

I am unable to send text message or phone my daughter in Leeds.  We are both on the ID mobile.  Is there any reason why?

I can't make or receive calls. Ive contacted my mum & husband via messenger & they too are unable to make/receive calls. We are in the West Yorkshire area.

Hey all, Just wondering if anyone knows when iD will be getting IPv6? I’m considering switching to iD but I often have issues surrounding CGNAT, which I get around by using IPv6. I’ve got an iD SIM at the moment for testing which does not support IPv6 Many thanks!

Hi, I switched today but SMS are not being recicved. I got the text saying swithc complete but I text myself from my other phone and it doesn’t arrive

Samsung galaxy s22 Android 16One UI 8.0Physical sim My phone updated overnight. I haven't had a network signal since then. Tried Chat, clicked on the link given. I've followed the instructions given, restarted the phone several times, done the APN thing, toggled flight mode.  Nothing has worked! 

This has become a recurring issue since July and it’s very frustrating. I cannot for the upteenth time receive or make phone calls.  I have been a customer for a while and it seems to have started occurring when I went on a sim only contract….. please can. Someone get back to asap. 

I found that after renewing my contract at the beginning of this year, for about a month my signal and connectivity was better than ever. However since then, despite often having bars and 4G, my signal is VERY hit and miss, frequently losing connection on the phone and online. Wonder if anyone else has had this issue? Or noticed that it starts great at the beginning of a contract, almost to lure us in, before it drops?

Just bought an iPhone 15. Kept my old number. Downloaded ID Mobile App. Obtained the PAC number. Provided PAC number. ID Mobile App says my old number has switched from another network.However when i turn WiFi off and am out and about even with full signal bars I cannot connect to the mobile network and send and receive What’s App messages, use my Apps. So in short I can only use my phone with WiFi. Have done all the checks and followed advice but nothing. Also as part of process ID Mobile App said i would receive a text message confirming when ID Switch was complete but never received a text. My plan is unlimited data, minutes etc but as it stands cannot connect to my network and there are no network issues in my area. 

Hi, i had a fraud call this morning, now I have no network coverage, emergency calls only. Need help  

For the past couple days i have been unable to get in contact with anyone from ID mobile since their only way of contact is live chat , which is stupid since it doesnt even work. I have no service for the past few days and their live chat doesnt even work , how can i get in contact with someone . Each time i try to live chat it says its connecting me to a agent then gives this messages 2 minutes later,‘I'm sorry. I'm not available to chat at this time.Please try again later and I will be glad to help you.’

Just joined id mobile. I've been unable to get coverage when outdoors since joining. Can anyone help me please.

No mobile data - unable to receive or send what's app messages or access emails

Hi All.I left Id a couple of years ago due to poor coverage at home.Now 3 has joined with Vodafone, could I use the Voda’ network on Id ?Thanks.

Hi, a bit convoluted but simple in the end - I think. I got a new phone on idmobile with a 100gb SIM. I put the SIM in my old phone and gave it to my daughter as her O2 contract was up. I have my old SIM in my new phone, my contract is up in June and I plan to go for a SIM only upgrade on my contract. Do I will have my new phone with my old number on my new SIM, my daughter will have my old phone with the SIM that came with the new phone.  I hope that kind of makes sense. The issue is, the new SIM is not giving 5g on my old phone only 4g. I know that the phone with an idmobile SIM works 5g as when I was using that phone with my current idmobile SIM it worked fine. Why would the new SIM not give 5g?I've been through all the settings on the phone and they are correct.I’ve also checked for coverage. 

Just upgraded to s25 fe. Can't seem to get WiFi out iof my home . Any advice? Turned on data roaming but 

This is not good. What is happening and when will it be fixed? The website status permanently says there is a problem in our area

4G coverage gone in S60 1FS leaving only occasional emergence calls! This has been going on for weeks intermittently but is now permanent where I live. I am paying for no service at all.

I have been with ID for years and had the same phone for ages. Last week my SIM card stopped working, just said no sim. Then randomly started working again. Today it stopped again, I tried flight mode, then on and off, I went to another area….nothing. Tried customer service who told me to reset network, which I did but didn’t work and just chucked me out of the chat id spent 20 minutes getting into (grrrrrr).finally another hard reset of my phone got it to work, for an hour then it disappeared again and nothing is making it start again. I’m guessing I need a new sim but the chat is infuriating and I can’t find a way to request it.

I am having split port issue and nobody seems to want to listen what can I do?