Skip to main content

Coverage & Network.

Got a question about network coverage, 3G, 4G, 5G or Wi-Fi calling? Ask it here!

  • 885 Topics
  • 4,575 Replies
885 Topics
Lisa Merrett
Community Member
asked inCoverage & Network.
lisa
Anyone know when service will be resumed? Unable to call or recieve calls.
1122
Tyler
Lana Morgan
New
 Contributor
posted inCoverage & Network.
cant ring out or receive calls all of a sudden
Woke up today can't make calls or receive them what's going on? Yes checked phone what now?
3279
Tyler
Sebastian Sidyk
Active Contributor
asked inCoverage & Network.
Mr
Hello. Is no coverage from last few days on A414 between Hertford and Welwyn Garden City in Hertfordshire. Please don't ask me about post code. This is mobile phone so using it in all the country. I can't know every postcode when I'm driving.
3579
N
M
New
 Contributor
asked inCoverage & Network.
Unable to make or receive calls
This is really odd and I have gone through several methods of rectifying this issue but to no avail. Initially, I requested a new SIM card, which did not resolve the issue. Then I went to the Genius bar at Apple (it is an Apple 13) who confirmed there were no hardware of software issues. The software was also up-to-date. I reset Network Settings and it still did not resolve the issue. I am only able to temporarily resolve the issue (for an hour or so) by switching the device off and back on. Then it reverts back to the issue. Can anyone please offer help on this issue?
446547
N
Pj Henry
Community Member
posted inCoverage & Network.
next update
How can next update be 10am ive missed important phone calls and cant follow up because this absolute joke of a network
1453
N
C
New
 Contributor
asked inCoverage & Network.
Voicemail not connecting
Changed handsets last week and have had to call voicemail today, for the first time since the switch. Call just hangs. Says it’s calling but never connects. Same on mobile network or on Wifi calling. Was OK with the same SIM in the previous handset. New handset is Pixel 9XL
1965
N
Dominika Pietryka
Community Member
posted inCoverage & Network.
unable to call emergency services
Scotland is hours away from being hit by 81mph hurricane and we are unable to call emergency services. This is putting our lives at risk. This is a joke for the fix to be taking this long and no actual update available
1183
N
S
Community Member
posted inCoverage & Network.
network outage
Lost ability to make or receive calls. Data is fine. is the network down? We’re in co10
40313
Tyler
Farrell Bella Donna
Active Contributor
asked inCoverage & Network.
no calls
Can't get calls or make them
3529
N
H
Community Member
posted inCoverage & Network.
unable to make or receive call
Unable to make or receive calls
392
N
I
Community Member
posted inCoverage & Network.
No phone service
Have not been able to make or receive phone calls for over 10 hrs What is happening and when will my service be restored
931
N
S
Community Member
posted inCoverage & Network.
cant make calls
Not been able to make a call for hours now, this is not acceptable. don’t think I will be using id again.
95811
N
Y
New
 Contributor
posted inCoverage & Network.
unable to make or recieve calls
After this issue is fixed I am definitely leaving this crap network, this always happens !
121
Tyler
D
Community Member
posted inCoverage & Network.
poor service
Network down your having a laugh all ive had since transferring to id mobile is trouble whit the signal,calls droping off for no reason ,quality of calls has been terrible now not been able to call or receive calls , cant wait to switch back to my old provider
201
N
Joanne Coates
New
 Contributor
posted inCoverage & Network.
when will there be an update on the downed phone calls
I still cannot receive or make a phone call when will there be an up date on what is happening Co Durham
2263
N
Tommyadam
Community Member
posted inCoverage & Network.
calls
Noticed not one answer from id complete rubbish service
573
N
C
Community Member
asked inCoverage & Network.
not good enough
Whenever you are having problems you make it impossible for customers to contact you by not having a customer service helpline which is just pure laziness. Also unable to make complaints. Not fucking good enough I’m afraid, I expect to be able to contact you to know when this issue will be resolved and yet you shit houses once again make your app inaccessible. Had enough of this bullshit now.
141
Tyler
Anthony Vaughan
New
 Contributor
posted inCoverage & Network.
id mobile down still
How much longer will we have no mobile phone coverage, myself and my wife have id mobile and have had no coverage since early afternoon and are getting no further updates. Paying for a service we aren't receiving. Frustrating
3893
N
Nikki Lucas
Community Member
posted inCoverage & Network.
No calls, or service
At what point are you going to update your customers on the lack of service? At least if you kept people update then this may keep some of your customers when the decide to renew contracts or go elsewhere! Are we going to get compensated for the service we are paying for and not getting?
3243
N
James Coppin
Community Member
posted inCoverage & Network.
Can recieve calls, cannot make calls
Hi there. Earlier today I was able to both receive and make calls. This has changed throughout the day and I am now unable to make calls, although I seem to be able to receive them still. I have tried everything on the faq you put up to try and fix this and nothing helped. I am on an iPhone. It need to make some calls asap so a fix would be great help. thanks
2563
N
N
Community Member
posted inCoverage & Network.
has anyone else just lost all signal?
I just missed an important call that would've got me some new work because my phone's signal is non-existent and now I've missed that chance! I've had a look on an app that detects when network companies are having issues and there has been a huge spike for ID mobile, I don't know if they've been hacked or what but It's a major inconvenience and if it's not sorted soon I'll need to switch providers.
1713
N
S
New
 Contributor
posted inCoverage & Network.
cant ring out
Definitely will not be upgrade my contract when run out keep losing network now can't even ring out or text I've left my old phone company for the same reason
572
N
Richard Sav
New
 Contributor
posted inCoverage & Network.
Mr SAVAGE
Your service update states it has located the issue, fixed it are monitoring the issue. Just to keep you informed that the issues continue and I find I cannot make or receive calls
1891
Tyler
L
Community Member
posted inCoverage & Network.
can not make ir receive calls
Unable to make or receive calls today? No communication on the issue from ID, it’s been a frustrating day!
833
N
Liam Mc Cool
Community Member
posted inCoverage & Network.
absolute joke
I can't make or receive calls and it's a absolute nightmare trying to get someone in ID Mobile for help... tried Live chat and got the stupid bot and eventually it put me in a queue for over an hour, should have stayed with 02
191
Tyler
Terms & Conditions