Need to get a replacement esim

5g connection showing full bars but no internet 

Community conversation is time wasting. Does ID have normal customer service? Is it too much to ask for when there is no internet. How can I can access community conversation when NO Internet?

I've paid my bill but my services still have not been restored. Please help thank you 

I have no mobile data in Spain. If I needed to contact someone I couldn’t, if someone wants to call me they can’t. My partners EE mobile provider on a Samsung phone has been working perfectly well. I’ve tried everything/ altering the service etc nothing works.

I’ve had a very poor signal for the last 2 weeks and when I do get any signal my phone doesn’t work!

I have no signal anywhere and only get emergency calls only but I do get 4g, is there something on your end being the issue?

Fed up of not receiving calls whilst at home and even out and about.  I’ve reset my phone, taken sim out and still missing important calls. 😤😤😤 what is going on? 

I have received email saying switch is complete as of 29/05/26 but phone still says Not Registered on Network, so can't make calls or receive texts. I can't validate any emal requests, as I don't receive the text to authorise due to lack of network and old phone is broken, so cant use that. 

I never used to have issues with the phone signal. But now I can’t drive my 7 miles to work without my phone cutting out at least 4 times for 30 seconds at a time.My son also has the same issue getting a signal and he lives in a different area.Very frustrating! 

In the town of Llandrindod Wells my phone shows 4g, but data does not work, WhatsApp, Snapchat, all social media, internet doesn’t work.Is the network overloaded all the time?I’m on iPhone 11 on IOS18.5, but have friends with iPhone 12 and Samsung with the same issues.I’ve tried all the LTE, restarting, airplane mode, switching between networks and back again… nothing seems to improve the situation, if it continues I’ll have to switch network, 

Not sure whats going on, but my connection has been extremely slow for the past 2 days in a row, with frequent dropouts. Can someone advise why, and when it will be fixed? My wife works from home and has really struggled, so this is unnacceptable.

Hi I’m contacting yourselves as I’m so fed up or not getting any signal at all at home and really getting good signal when I’m out and about. When I’m at home I’m missing important phone calls from the hospital and work calls etc and then it comes through as a missed call thorough text when the call hasn’t even came up on my phone because I don’t get signal. When I’m out and about I’m lucky if I get 2 bars signal sometimes this is not acceptable when I’m paying £60+ for a phone bill that I can’t use at its full potential. The only time I’m actually able to use my phone is when I’m connected to the hose WiFi and my data doesn’t even work because of the signal. 

Hi I’m contacting yourselves as I’m so fed up or not getting any signal at all at home and really getting good signal when I’m out and about. When I’m at home I’m missing important phone calls from the hospital and work calls etc and then it comes through as a missed call thorough text when the call hasn’t even came up on my phone because I don’t get signal. When I’m out and about I’m lucky if I get 2 bars signal sometimes this is not acceptable when I’m paying £60+ for a phone bill that I can’t use at its full potential. The only time I’m actually able to use my phone is when I’m connected to the hose WiFi and my data doesn’t even work because of the signal. 

Iam extremely disappointed with the service I have received from iD Mobile. I rarely have proper reception, which means I often cannot make or receive calls. This has caused serious problems for me, including missing important doctor appointments because calls were not coming through.I have never experienced such poor network coverage with any other provider. I am paying for a service that is not working reliably, and this situation has become very frustrating and unacceptable.I would like this issue investigated urgently and would also like to know what options I have regarding cancelling or leaving my contract due to the ongoing lack of service.

Iam extremely disappointed with the service I have received from iD Mobile. I rarely have proper reception, which means I often cannot make or receive calls. This has caused serious problems for me, including missing important doctor appointments because calls were not coming through.I have never experienced such poor network coverage with any other provider. I am paying for a service that is not working reliably, and this situation has become very frustrating and unacceptable.I would like this issue investigated urgently and would also like to know what options I have regarding cancelling or leaving my contract due to the ongoing lack of service.

Hello for tha last three days, I am not able to send or receive any calls or messages. I am with the service for two months now.I had 0 bar coverage for those days, I thought some network issues ove rthe weekend.  Today on Monday there is no covergae once I restarted my phone.  No bar, no access point anymore. The payment is set to direct debit and last payment was susccesfull. next payment on 6th OCT 

I am not getting any signal at home and work are having problems ringing me can't get through until I go out and try to get a signal getting really annoying 

Hi last few days internet slow down from 300mbps to 1-2 mbps I think maybe problem with my phone I reset same story and my other 2 phone slow to. I have 3 network mobile internet and same story. There any issue with network in Leicester le28 area? 

My old number switch was completed about 2 weeks ago, when I call iPhone or Android it correctly shows the number I brought with me I I text my sons iPhone it correctly shows the number I brought with me. However when I text my wife's android phone it shows the number I was assigned from ID. I've reset network settings about 50 times, rebooted the phone and toggled airplane mode switch about the same amount. 

I have no signal anywhere in my home which is causing issues with my work life and personal life

I get no signal. My partner is with id mobile and he gets signal why doesn’t mine work? I have tried restarting my phone checking the settings but nothing. This has been going on for months now. 

so recently I have had no signal in my house when trying to phone anybody or text anybody as well as most places around me when I go out I was wondering what you could do to rectify this.

Is anyone else having problems with their ID mobile signal? My signal has been nonexistent today so just relying on WiFi at home. 

Haven’t had service all day, very inconvenient as my car was in the garage and had no way of contacting me