Coverage & Network.

My wife and I are both with iD mobile, when we phone our local vet we can hear them answer, but they cannot hear us. The same issue occurs using WiFi and 4g/5g. But when we are out of the area and using mobile transmitter, we have no issue. We can communicate ok with a landline, so clearly it's a mobile issue. My wife and I have different Samsung phones with same issue. We are at a loss with ideas.

How or who do I log signal issues too? I have 3 lines and where I live over the past few months have had zero service intermittently lasting for days at a time. Even when I do have signal the data won’t work until I get about 2 miles outside of my village. It wasn’t like this in the beginning otherwise I wouldn’t have had multiple lines. I’m now without service again and this is the 3rd day on this occasion already. WiFi calling is poor so can’t rely on that either. Any help would be appreciated.

I am unable to make calls. I have gone through the troubleshooting guide, and put my SIM into the wife's phone which is the same model, is currently on ID, not experiencing any issues, and I still cannot make phone calls.Used the 'live chat' (which is laughable) and the chat not just sends you to a guide about 3G being switched off, without the option to chat with an agent.  

The past few weeks my mobile data hasn’t been working, despite displaying 5G and full service. If I reset my network settings it works for a short period afterwards then drops off again. Network coverage in the areas this is happening reports no issues.  I have an iPhone 16 pro that’s on the most recent ISO update as of a couple of days ago - so this issue was happening both before and after the update.  I tried to log this earlier but could not open the app as no signal, couldn’t google coverage as no signal, just had to tether to my work mobile to load my bus ticket etc. I can basically only use messaging platforms away from home. This has occurred in Bradford, Leeds, Wellingborough, Manchester & Salford within the past couple of weeks.  

Hello Chaps,Wondering if someone ‘iD’ could advise on signal issues in the Havant area?For a couple of months now, I’ve had next to no data service in PO9 1 (anywhere from the A27 in Havant, towards mid-Hayling, basically).Most recently I’ll have two or three bars of 4G signal and absolutely no data whatsoever until I turn airplane mode on and off again - eSIM, for reference.Other times, there’ll be ~2bars of signal/ maybe -90>-105dBm RSRP and such little data that I can’t even open a webpage - although there’s bandwidth there, as I can have it connect to a VPN if I try.Is there ‘heavy utilisation’ on local towers? - The same area on O2 and Vodafone gives slow, but usable data in the same areas.My workplace at PO9 1QJ has hundreds of people and my issues are replicated with at least a handful of other people on iD (that I’ve spoken to).Thanks,Tom

Hi.I recently switched to a 12 month ID Mobile from Vodafone and opted for an eSim in my Samsung S24Plus phone (purchased from Samsung directly). However, I no longer have the option of “WiFi Calling” in the Connections menu. I have followed numerous suggestions. Has anyone else had this issue and found a way to get the enable “WiFi Calling” toggle switch in the connections settings to become available?Thanks

Hi, I have just joined iD and I have not had the greatest start with it. I'm in London today and supposedly have full 5G coverage, phone says no issues and shows 5G, but I've just had a phonecall drop out maybe 10 times and I've had the ring the person back. I have not seen the screen when its done this so not sure what message comes up. Conversely at other times such as on the train up here I am losing data signal when it appears I should have full bars and I have had to restart my phone to get signal again.  Any help appreciated 👍 

With the SIM fitted to a pure 3G phone I get no signal at all as expected. When in 4G-capable phones (without VoLTE - not in the supported list) I get a 4G+ indication and data connectivity but phone and text send/receive is sporadic (but possibly working most of the time).I’d have though there is a possibility of dropping down to 2G in other networks, but Three never had that…  

What's up with the signal in Strangford Co Down? BT307LS It's been useless for days 

My daughters iPhone 13 has suddenly stopped working when on 4G. She can send iMessages but can’t use any social media. We have tried resetting network settings, airplane mode etc…. Any ideas? Thanks all

My phone is stating that I am not registered with a network

I have used the website tools to confirm there are no network issues in my area, coverage is generally good a reflected by the coverage map. Please can you assist in identifying and resolving the issue I am experiencing? 

Not sure whats going on, but my connection has been extremely slow for the past 2 days in a row, with frequent dropouts. Can someone advise why, and when it will be fixed? My wife works from home and has really struggled, so this is unnacceptable.

hi, i have recently taken out contract for iphone 16 pro and sim plan. the phone does not receive calls or call people even when on wifi. can only ring through whatsapp. i have used a esim. very fustratimg - not a good service provided! 

Can anyone offer advice- not able to get any data yet have phone signal and enough data left.  Changed plans 2 days ago (Id mobile to Id mobile) Same issues with 2 different phones on id mobile plans. Are in a new area but the coverage checker states no issues. 

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software,  done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

Phone down again all week and last week emergency calls only I've tried to report it and nothing yet I'm paying my bills and the account says I'm outstanding aswell yet I have solid proof I've paid my bill monthly. It's driving me mental I cannot make or receive calls and the line drops after 2.mins and 5 seconds. I cannot cope and they won't fix it or replace the handset or SIM card I'm at a loss I only joined this year and can't afford to pay the contract out I've not been able to use my phone at all for weeks. 

No signal, no Network all day today Please advise 

Hiya, i got a monthly iPhone deal from currys and 500GB ID mobile sim. This is my date 2 and the signal is so terrible and I turn off WiFi, I can’t even send a whatsapp message.  before purchasing I checking the coverage and it said “excellent” 4G and 5G in RG41 postcode. Obviously this is misleading. This is 2024 guys, if you can provide the service just say it. One of the important factor to me was roaming point- but didn’t know that it won’t even perform properly in the UK.  i am considering to return this as this they are not performing their contractual obligations. my question- do I cancel ID mobile first and then reach out to currys to cancel the phone deal? What is the procedure for that.  thanks

Is the list in [1] a list of supported/known working phones - i.e. have known-working VoLTE on the Three network - or is there some blacklisting/whitelisting going on based on the phone manufacturer and model?  [1]: https://community.idmobile.co.uk/help-with-your-phone-206/what-phones-are-compatible-with-the-id-mobile-network-67490 

So I've been with Id mobile a week. All other providers have been fine withbthe same phone. I change sim every 12 months. Everytime I call someone and sometimes when they call me, the caller cannot hear me or when they can they say it's very echoey and impossible to make out what I am saying.  The phone often switches to 'WiFi calling' but that makes no difference. I can see other threads where this is also the case so it's nothing new.  Why is this an issue? What are ID mobile doing to sort this as it's a common thing. This is extremely frustrating especially when I've sat in a phone queue to the bank for 20 mins each time only to get through to someone and they can't hear me and disconnect!!  I don't live in the middle of nowhere at all. 

HiAm I right in believing I can use my current plan (unlimited) in Prague for no extra charge ThanksMark

What is the point in having a mobile phone which does not connext calls away from the house?!?!?I can only make and accept wifi calls, when I step away from the house my phone goes to no service/ emergency calls only or not registered on the network.I've had a new sim bit this did not make any difference. I've reset my phone, still the same.I went via customer service and was told that they will raise a complaint but heard nothing for over 2 weeks, so that was pointless…I cannot get anyone to help...and they want over £600 for me to leave!!My job takes me on the road and I cannot make or receive calls so for me this is a safety issue also!Absolutely joke. If my business didnt deliver the service the client doesn't pay...but I still have to pay for this service which I cannot get?!?! So poor and no help from no-one  

Guys  I need help 3 months now  Full bars - rings after 30 seconds call is unusableLow bars - unusable   I live in belfast like utsbthe major city. Better connection in the rural areas and small towns Bt15 Please get this fixed 

Hi, Anyone in the SM6 postcode area not getting calls? So you just get voicemail notifications when someone calls but the phone doesn’t ring. I have full bars. Gone into airplane mode and out. Restarted the phone and taken the sim out and put it back in.@ID any ideas as this is really frustrating.Thanks,Andrew