Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

Unable to make and reciece calls, text message and data is lagging. Could you please advise on when this issue will be resolved? 

1/7/25 11am - Ive had no mobile network conntevtivity for the past hour or so. Calling via wifi assist is fine but usually have good 5G at home and at the moment there’s nothing.Have rebooted iphone a couple of times already.Any suggestions? 

Have I missed any  update from Customer Support regarding the recent outage? (Wed 25Jun2025) I've had no text or email  acknowledging the downtime (unable to receive or sent calls) from iDMobile reps leaving me even more in the dark wondering what’s going on?Thinking my phone was malfunctioning, I went to my local Curry’s to learn iDMobile network is down. The outage really, really impacted me because unable to be contacted and no WhatsApp installedWith no apology, acknowledgement or offer of compensation, (two days refund)  is concerning how iDMobile views customers. 

Hi I am using Iphone 12. I cannot make or receive any phone call and text since three days ago. data also keeps dropping out. very frustrated with ID mobile.  any suggestion?

Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out.  Any ideas why the network is so bad?

Why can’t I get a response from ID Mobile? I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!!  It’s all the G’s!  Calls are constantly dropping out. Data is non existent anywhere in the country.  And customer service doesn’t exist.  I guess my only avenue now is to leave negative reviews and contact OFCOM.  What a terrible company

I have not had any service now for one week. It is not a coverage issue, a friend of mine is with ID and they have service when we are in the same location. Really disappointing. Unable to make calls or texts or use data.

Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.  Regards Bart

I’ve had no signal anywhere in my areas for 2 days now. Unless I’m connected to WiFi I cannot make or receive calls, WhatsApp or go online.  How can I get this looked at as this is ridiculous and I need to be contactable when out for my children.  I’ve tried the sim in another handset and it’s still not picking up signal in my local town yet other sims work in my phone.  

Not been able to make a call for hours now, this is not acceptable. don’t think I will be using id again. 

I've just gone into my settings and just realised in the mobile network settings the voltage sim 1 was turned off! Maybe if people try thst it might work?? Because mine has straight away. 

I've experienced the same problem with the signal down. I've just gone into my settings and noticed the VOLTE sim was switched off., so I've switched it back on and everything is back to normal now.  Maybe if people try thst and see what happens. 

I should have had my number activated yesterday 27th June but nothing has happened. PAC was issued when I moved networks. 

I’m on day three of very intermittent data service. The first day speeds were very slow and dropouts were frequent; what seemed like once every 15 minutes. Yesterday was excruciatingly bad; very very very slow, if I could get data whatsoever, and unable to make calls. At one point this morning there wasn’t even an ID Mobile network for the phone to connect to. In fact, I think the issues may have started four days ago, but I wasn’t at home much unlike these last three days.I’ve tried talking to a chat agent. Absolutely useless. I told them I had two contracts/phone numbers on separate phones (one eSIM one physical SIM). The agent says I need to delete my old number and put in my new number. I explained there was no old/new number but the agent insisted that I delete my old number and put in my new number, and restart the phone. For the heck of it I said I’d done it. The agent tells me to make a call, I said that works fine. Then the agent says, “I am glad I could assist. Than

I have no network coverage and no mobile data. I pay for unlimited data for work, and I’m losing money because I can’t do my job. This has been going on since Tuesday—it’s now Thursday, and nothing has changed. I’ve restarted my phone multiple times, but nothing seems to work. Will be leaving

I haven’t had phone network, no signal for most of Wednesday and neither today. This has really been extremely disruptive….

Yesterday I couldn’t make or receive calls, and now today I can’t use any data even though it says 4G and 5G? I have checked my account and I have 32GB of data, yet I can only connect to wifi. Other than that I have no internet and it doesn’t work! Anyone else having the same problem? 

My internet and mobile data are still not working. This has been going on since Tuesday, and now the weekend is approaching. I have no signal, no internet access, and I can’t receive phone calls or messages. They said they’d sort it out, but nothing has been done yet. I Really do need a help 

Hi.just set up new iPhone, first time being with ID Mobile. Selected eSIM transfer and believe transfer to old number happens on Tuesday.Old iPhone is now deactivated and can’t complete set up via settings on iPhone, mobile service, set up mobile service. Can’t transfer and don’t have QR code to complete. in meantime I can’t seem to set anything up and only can communicate when I’m on WiFi. I can’t even set up account on id mobile as no code comes through to new number. Really stressing and stuck here    

I’ve got no service or data only been like this since the weekends issues with three mobile phasing out 3G. I need my phone for my cancer treatment and have called up the vulnerable customers line to be fobbed off with I don’t know answers and try later and still nothing happening, 44.99 a month I pay for something I can’t even use.never had this problem with any other network

I took out a 24-month contract with ID Mobile via Carphone Warehouse around 12 months ago, which included both a handset and SIM. I’ve recently moved house to a new area, and since moving, I’ve found that the mobile signal at my new address is extremely poor — I have no usable signal indoors, and even outside, it is unreliable. I am now unable to make or receive calls, send texts, or use mobile data unless I am connected to WiFi.When I check the three coverage checker, it confirms that this level of poor service is standard for my area and not due to any temporary fault or maintenance issue. I understand that signal can vary by location, but I do expect to receive a basic level of service from a mobile network, and in this case, I am receiving none.I'm not sure what to do. It feels very frustrating having to pay each month when ID Mobile can't provide the service in paying for. Any help on how to resolve this. 

I'm so sick of ID mobile, it's every few months full days at a time i can't make or receive calls or texts or use my mobile data! Which maybe wouldn't matter if I just sat inside all day but some people have to work! Yesterday I missed a work booking & the school couldn't get hold of me to tell me my daughter had an after school detention she has no safe way home so needs picking up! It's becoming a real problem and we're not even offered some kinda of reduced payment for all these outages, just oh sorry we know you're paying for this but some days you can't use it and thats that! 

There appears to be an outage going on for the last 3 days or so in RH16 area.  This is acknowledged on the iD site, but please can anyone advise roughly how long it’s expected to last and if there will be compensation?