Coverage & Network.

Just came over today from 02 and I think I’ve made the worst decision in my life. I have poor Internet connection 4g not working 5g Existent i have one Signal bar when I had 3 singnal bars and 5g with 02 I use a iPhone 15 max pro which brought out right with Apple.. so what’s the best way to solve this problem regards Daz

I need a replacement sim card. Network disconnected. Unable to make calls in or out and have no internet. Been like this for a week but I have no one to contact to get help. Using WhatsApp and home router for internet. Away from the home I have nothing. This isn't what I am paying for so need assistance or will cancel direct debit.

since having this phone contract signal has always been a issue everytime i get a important phone call they cnt hear me or cnt understand what am saying then i have to use my partners phone its a joke can i cancel my contact 6 monthd in

I recently took out ID mobile contract Pixel 9 pro XL. The 5g was working until I switched my old number to ID. I no longer have 5g currently on 4g.

Voice is OK but no network. Not a local problem as I am travelling. How can I get this fixed?

Hi, I recently bought an ID mobile SIM and activated it using my PAC through my previous provider. I can use iMessage and use the data but I can’t make or receive calls unless I’m connected to WiFi? can someone help me please!

Been checking Network Status in my area for several weeks. Messages have all stated “We’re fixing an issue in this area . . .” How long before it’s fixed? Postcode S40 3EN.

In the last month or so my signal has deteriorated to the point when there are times when I can’t get a signal to make calls. This happens most annoyingly at home TN4 9RB and also when I am in London N5, where I am a frequent visitor. Pease advise?

I have followed all the steps advised following switch off of 3G to check status of phone etc & its taken hours, however am still unable to make or receive any calls. I have internet & messaging. Has anyone found a further fix? I am looking for a chatbot, but no luck so far

Please could someone advise about how to improve internet connectivity. Thanks.

I notice others have been told this phone is not compatible but this phone is still on the id approved list. The phone is connected to 4g. https://www.idmobile.co.uk/help-and-advice/approved-handsets Explain?

Over the past 2 weeks my average network speed has been declining and now I have hit the point where it is preventing me from working. I work from home and cant afford a proper broadband setup, and so rely on an unlimited data SIM with iD. frequently I have no internet access, or simple browser pages take minutes to load, messages can take up to 5mins to send (or just dont) and so on. Why is this happening? I need this rectifying as it is quite literally costing me amounts of money I can't afford through lost work. (find attached the lowest and highest data speeds I have logged today. both are pretty awful) fun addendum: it took over half an hour to post this as the internet was so slow the image upload kept failing

Hi All, I’ve had a headache with another provider on the Three network who say my Xperia 10iii is excluded from VoLTE compatibility, even though it is a VoLTE enabled device, and the 3g switch off therefore means I cannot use the Xperia 10iii with them. It’s a dual SIM phone, and the daft thing is I also have an ID Mobile sim in there which works fine. My question is, is the other provider being difficult, or will my phone stop working with ID as well??

Hi, This is unusable, not even fit for a Whatsapp voice call or web browsing. My problem is not the download, it’s the upload. When you use the Internet you constantly sending data, requests towards servers and so on. Voice calls need at least 0.3-0.5 mbps, video chat is quality dependent, but 2-3 mbps would be ideal BOTH WAYS. This is 0.08 .. 5G or 4G network, same.. West London mostly, but Central London is pretty much similar. I’ve seen 6/0.5 mbps UL/DL a few days back. That’s like 15 years old telecom adsl internet speeds… I type something into Google and it starts loading after 10-12 seconds..

We can't connect to the network at all in Postcodes OX10 and RG8. Have been through all the troubleshooting steps including trying different phones and factory resets of four phones. Other phones we have use Smarty and Three, so all using the same three network, and none can connect at all. The coverage checkers and network status all say everything is fine, but clearly not. What to do next?

Voicemail is already turned off on my phone but calls not answered still goes to voicemail

I moved back to id mobile yesterday from O2 where I got great 5g service. Since putting in id mobile sim only receive 4g. 1. Have checked coverage for postcode and says no problems 2. Have check compatibility of my phone and is 5g ready (samsung s20 ultra 5g) 3. Have checked APN settings and correctly set. So what us the problem as I have 14 days to sort out b4 I cancel contract as not giving service that I expected. Reading on threads here seems to be a big problem and needs sorted. 3 network works fine here where I live so problem is at other end. Paul b

The service is very low, it is not receiving any service. My phone only shows one bar and data does not work.

So, according to the coverage checker, my location is not covered by iDmobile/Three 4G or 5G signals. I guess that means leaving iDmobile for another operator that does? I find it odd that iDmobile makes no mention of that eventuality.

Why can’t I make phone calls in Germany? I have data but when I try to call I get a message saying, I’ve reached my call limit?

Since ID turned off 3G, supposedly, my signal has been absolutely horrendous (isn’t good anyway)…. I can’t even make a call when my phone has 5g or 4g yet for some strange reason it will drop back to 3G and connect a call…. But with this it goes all crackly and the person on the other line drops out then the phone cuts off. Your internet coverage is also bloody shocking….. I want out of this terrible terrible service….. and before anyone from ID says…. “It must be the handset”….. it’s come from ID also. I want some sort of discount or a way out of this shocking network now.

I’ve purchased a deal from ID mobile last year, iPhone max pro. However since the I’ve found mobile data very problematic. Mobile data is slow and very patchy. I can use data is a particular location one day, the next day it won’t work at all. Restarting the phone makes no difference. This is in the Swindon area. I was in central London last week outside the British Museum went you use maps and no data. Ive gone to the conclusion either the phone has an issue or the data service provided by ID mobile does!?! Data access is very important to be, more so than phone given my use of music streaming, maps, browsing etc. Any suggestions?

I transfer my o2 line to ID but phone call not possible. Why? Internet perfect working but call signal not working

For some reason I'm having slow Internet connection can anyone help Thanks