Coverage & Network.

Hi, I have an android Huawei P20 and over the last few weeks I'm no longer receiving sms or calls. I can make calls, but it never connects on the first attempt. If I restart my phone I get a flurry of sms, but they stop again. Any ideas? 

I cannot make and receive any phone call and text since three days ago. My phone is iPhone 12 and VoLTE is on by default. Data also drops out. I feel I D mobile is not a reliable network provider. Very frustrated 

hi i have no signal canot connect to internet..since i bought id mobile sim 

My phone  coverage is getting worse and worse. Indoors I get nothing and out I can sometimes message. Occasionally I can make calls but they always break up. This isn't an issue for a remote area, it is the same in Glasgow, Edinburgh, Manchester and Dumfries. I have cleaned the SIM and no change. Tried my partners SIM and that works fine.  I basically have a product that is unusable. Suggestions please.

As unlucky as it is I have needed to make a few calls this week and everytime the phone doesn’t connect to make or receive calls. No communication from ID. Such a shame as they have been great until this point. Just be straight with your users. Are there upgrades happening? Outages? How long for?

How do we get compensation for the day of unusable phone service no calls in or out no messages either ! 

I have not had Internet coverage in most of  west Cornwall since 3g was switched off in November. I have an iPhone 13. Any ideas?

Both my wife and I have moved to ID. I have come from Vodafone, and her from Three. We both struggle to get ANY data when in busy areas, e.g. shopping centres in Newcastle and Manchester. We both show some bars of 4G or 5G yet data just doesn’t work. It feels like the signal is there but our sim cards have a QoS setting which is blocking our data. It’s so bad that when I go to park the car and try to pay via PayByPhone, I have to leave the shopping centre and walk a street away to get some bandwidth! Has anyone else noticed something similar? 

Hi. Signal in mid sussex has really deteriorated in the last few weeks. Areas of strong signal are now completely dead. BN6 is one of the postcodes affected.

I’m new to the network and I’m having lots of random little problems a reoccurring one is people not being able to hear me which the only thing I can put down too is signal issue yet I’m meant to be able to do WiFi calls 

The England Women's football team.

I’ve been having network issues for days for both voice and data across different WR postcodes. No warnings or information from ID mobile about the service disruption nor likely resolution timescales. Network status pages are out of date. Really hopeless.Are others having issues ?

Signal worked well until a couple of weeks ago. Now it is unusable. I need a new provider. Useless. No issues indicated on coverage or network on the app. I am paying for a chocolate teapot. Using a 4g router. Have reset it which worked for 15 mins, tried in other handsets. No better 

Unable to make and reciece calls, text message and data is lagging. Could you please advise on when this issue will be resolved? 

1/7/25 11am - Ive had no mobile network conntevtivity for the past hour or so. Calling via wifi assist is fine but usually have good 5G at home and at the moment there’s nothing.Have rebooted iphone a couple of times already.Any suggestions? 

Have I missed any  update from Customer Support regarding the recent outage? (Wed 25Jun2025) I've had no text or email  acknowledging the downtime (unable to receive or sent calls) from iDMobile reps leaving me even more in the dark wondering what’s going on?Thinking my phone was malfunctioning, I went to my local Curry’s to learn iDMobile network is down. The outage really, really impacted me because unable to be contacted and no WhatsApp installedWith no apology, acknowledgement or offer of compensation, (two days refund)  is concerning how iDMobile views customers. 

Hi I am using Iphone 12. I cannot make or receive any phone call and text since three days ago. data also keeps dropping out. very frustrated with ID mobile.  any suggestion?

Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.

I’m getting the worst coverage I’ve ever had on a mobile. I’ve been with ID Mobile for a while and I’m constantly losing calls, and the data coverage is awful. I’m stuck in a 24 month contract because the IPhone 16 Pro Max was included. Pretty pointless phone with the lack of coverage. It would be nice if I could contact ID Mobile but they have no customer service number, and even if they did it would probably drop out.  Any ideas why the network is so bad?

Why can’t I get a response from ID Mobile? I’m experiencing terrible network reception both on data and calls. I’ve put a post up here already and only got one pitiful response asking if it was 4g or 5g!!!  It’s all the G’s!  Calls are constantly dropping out. Data is non existent anywhere in the country.  And customer service doesn’t exist.  I guess my only avenue now is to leave negative reviews and contact OFCOM.  What a terrible company

I have not had any service now for one week. It is not a coverage issue, a friend of mine is with ID and they have service when we are in the same location. Really disappointing. Unable to make calls or texts or use data.

Hi, I have no service in my new address, we brought a house , it's an old building and there is no service inside the house, what we can do about it? If you cannot provide me the usual service I will have to cancel contract. My phone: samsung S23 . Im still staying under old adress for next 2 weeks. Let me know as soon as possible.  Regards Bart

I’ve had no signal anywhere in my areas for 2 days now. Unless I’m connected to WiFi I cannot make or receive calls, WhatsApp or go online.  How can I get this looked at as this is ridiculous and I need to be contactable when out for my children.  I’ve tried the sim in another handset and it’s still not picking up signal in my local town yet other sims work in my phone.  

Not been able to make a call for hours now, this is not acceptable. don’t think I will be using id again. 

I've just gone into my settings and just realised in the mobile network settings the voltage sim 1 was turned off! Maybe if people try thst it might work?? Because mine has straight away.