Coverage & Network.

Hi for a few days now I’m unable to receive or make calls does anyone know why? I’ve tried restarting my phone but it seems a few people have the same problem as me, it’s very frustrating especially when I miss important calls.

I got new contract with iD Mobile last week to include a new phone. I arranged for my old number to be switched over on 16th May, which all happened OK. The problem is my new phone only works with the WIFIturned on, and I can only call or text when I have WIFI. The moment I turn WIFI off or if I leave the house I can’t use my phone at all. After several attempts to try and find a phone number to speak to a human at ID mobile, I used the online chat which was no help at all. I kept being asked the same questions and going round in circles. The online chat asked if the sim worked in my old phone and yes it does, I get 4G straight away. They tried to tell me that it was my new phone - the brand new phone which I bought on contract from ID Mobile. The online chat said they would send me another new sim card which arrived today and I have the same problem again…..no mobile data. If i leave the house the phone is useless (emergency calls only). Please can someone help me? I am now putting an official complaint into ID mobile as I have had the phone nearly a week and can’t use it the moment I leave the house. Is it worth going into a Carphone Warehouse/Currys shop for help?

Turkey roaming is it free

I am suddenly unable to make calls or use data on my phone. An error message no network found appears. I'm finding it incredibly frustrating that I can't speak to someone about this. Can anyone help?

I’m having issues with my signal strength as most places I go I only have 1 or 2 bar signal strength. Please can you help thank you

I just when my Nomber will Be tanfar

Hi all. Is is something wrong with the network i cant call anyone. Data snd texts are working. Anyone had any issues?

I have had no signal coverage for 3 days now, I live in the S36 area Stocksbridge and according to signal cover for your area everything is fine… Phone works in other areas so that’s ok. Local forum says 3 network is down but 3 are denying this.

Signal terrible for past few weeks!!!

Hi, I seem to be having an issue. When I ring someone up and start talking they are reporting that they can't understand the first word I speak, for example when ordering car parts I get asked for my registration number and when I reply they cannot hear the first 1 or 2 seconds of the reply so I have to constantly repeat what I'm saying. It's very annoying as I can hear them quite clearly. It happens at home so wifi calling or on mobile data. My mobile is a samsung galaxy s23 ultra. Any ideas on how to fix this please guys?

Hi, Planning to go to the Maldives, but can't find info on places that aren't in the category band 1 or band 2 locations. We will be going via Doha, then onto Maldives. 1. Will ID mobile even work for signal in both locations? 2. If data turned off, would there be a charge for call/text or even just being outside the EU? 3. Would roaming need to be turned on or off? As in what's the difference? Thank you

Hi. I am in USA and have increased my cap (I can see from bill I have not reached that cap yet). However I cannot make calls (am told I have exceeded cap) so unable to check voice mail. I can use maps when not connected to WiFi yet unable to check email / internet etc as unable to reach server. What I am doing wrong?

I've joined id mobile in the last few days but don't seem to have a 4G connection option in the mobile network settings. The device automatically connects to LTE/3G/2G whichbgives me a phone signal strength of -110 ie virtually no signal at all, if i manually change to 3G my signal is -80 to -85 looking at other post I've tried different things including the link to system settings but my device Samsung A15 5G is not listed. What do I do to connect to 4G and get good phone signal, I am based in the Midlands where 3G phase out is to start, do I just cancel contract (im within 14 day return period) & go to a different provider. Any help greatly appreciated as I'm going round in circles

Can i use my data in france? Also is this automatically connected on arrival?

My calls keep disconnecting nothing to do with signal

i can hardly make any calls they keep disconnecting my mother is elderly and i cant contact her. also i contact the hmrc as just keeps saying not registered on the net work help?

I have been unable to make calls for 5 days (txt and data working). I have tried live chat 3 times and even went back to Curry's where I bought the service originally and nothing is resolved. Has anyone else had similar problems?

my sim has stopped working. i cant access online account as I hadn’t registered yet, so i wouldnt be able to activate a new sim when it arrives. how can i order a new one online without access to my account? i’m stuck

My sim has stopped working. I have tried everything. can i get a replacement sim?

I have took my SIM out and cleaned it and popped it back in.And IM still getting the same problem.I cannot dial out

Please ID I’ve been with you for almost 2 years and when I first joined I had signal now I’m lucky if I get two bars. My calls lose signal my text take long to send my internet is terrible I pay every month and and don’t even get what I pay for. Sometimes I can’t leave my house and have to order online or talk to my therapist and I can’t because I pay for a service I’m not receiving. can I get some support with this issue please

How can it be possible to use 430 gig of data in less than a month when previously in the past 25 years I have never went over 5 gig a month and use my phone the exact same as I have over the last 25 years. It is near impossible to use 430 gig using social media. My phone says I have used 1.6 gig. My first month with id and I'm already thinking of canceling if this doesn't get sorted out. Also my phine is connected to wife for the best part of 14 hours per day

I switched to idmobile 3 days ago and have had nothing but problems. Most of the time when I am out of the house it either looks like I have signal but nothing loads, or there is just zero bars of signal. On top of this when I try to call anyone it says ‘your service does not allow access to this number’. I was in London working the past 2 days and was unable to navigate anywhere due to complete lack of signal and unable to call anyone to even ask details of where I needed to be since my emails wouldn’t load. I am already at the end of my patience with this network and considering terminating my contract immediately unless anyone knows why this is happening??! I have already turned the phone off and on multiple times but made no difference.

I have been with ID mobile for over 2 years and up until recently everything had been fine. For the past 5 days I have completely lost all phone signal! I am also unable to access 4G or 5G. This has happened for a few hours before at most but not 5 days! My phone is working fine in other ways (connects to wifi, apps work, all hardware is good etc.) but it is making work very challenging. I will have to find a new provider very soon if this isn’t fixed. Does anyone have any ideas of what could be the issue?

My SIM card has stopped working in my phone twice. First time was during the massive outage, it just never reconnected. I got a new SIM from Currys and it fixed. Last week it happened again so I've got another SIM from Currys and all is fine for now. Both times the SIM would work in my spare phone but not in my main phone and both times another SIM works in my main phone. I've fixed the problem but would like to know what might be happening, it is scary and a big hassle with no phone.