Getting Started.

Hello, I’m thinking of getting a 2 year contact 5G unlimited phone data SIM and inserting it into a 5G home broadband router, such as the ZTE MC888 ULTRA or Deco X50-5G. Would this: 1) technologically be possible? 2) be allowed under the terms and conditions? 3) create any problems that I should be aware of, such as speed throttling or data capping? I have a strong 5G signal where I live, so signal strength isn’t an issue. Many thanks.

Hi I want to change my SIM only plan as it not value for money compared to others.i went on the change my plan and there wa s only one choice which was more expensive than my current plan .is there anyone I can speak to before I switch provider

My old phone number was ment to be changed over yesterday but it still hasn't happend I've reset my phone a number of times and still nothing can anyone help thanks

Ok. I was going to Ireland from the UK and at the UK ferry pory i turned on roaming as i can use my allowance in Ireland. Then mid way across i get a message that i was near my cap and had £25 lobbed ontop of my monthly bill. Whats this all about? Thanks

I have just ordered a new phone from you . Will my existing SIM card that I have with my 02 number and contact still work ?

Cannot login into my account. I did register with my temporary number then read somwhere that I should have waited until my number got switched, so now wont let me login because the records does not recognise my switched number. I have also tried to register with another email but that did’nt work either. can anyone help?

Please send me my pax code for 07944018420

I’ve received my new Idmobile phone and SIM card (new number going to switch from old provider). The phone works but the SIM card is showing no service. Have tested it in my old phone and it also doesn’t work. i think the SIM card needs activating but when I try that on the idmobile activate my sim I get an error message. I can’t register for my online account as it wants to send a confirmation text to my new phone but the sim is unable to receive anything as no service. How can I activate the sim?

Hi I'm struggling to keep my hold number from my old network into id mobile I've received the pac code and tried to keep same number but still hasn't changed.

Hi we are travelling to new york and will be there for 7 days is there any offers for roaming.

I signed up to a contract yesterday with an a recurring add on of unlimited data. My data is now showing 10MB how can I be confident I have my add on

I am trying to get onto my app to pay a bill but when I do the password reset I never receive an email. I need to pay a bill but i can't get onto the app and the automated service isn't working with the card I want to use. Any ideas how else I can pay this bill or get onto the app?

Hello,I upgraded a contract and I got informed that I will get a £50 pounds gift voucher for currys and till this day I have not received the voucher.. That should I do in this situation

Hi, i seem to be getting charged 55p per message even if it is a message between i phones? Is this correct?

Since the launch of Nothing Phone 3a and 3a Pro, when will be able to order one with a sim via iD?

Hi A couple of weeks ago people were receiving my text but I wasn’t getting their replies. Days later they all came flooding go in on my phone, which was too late. My phone then started to work again ok but it has happened again. I’m at the point where I’m waiting for the replies to come flooding in. Anyone any idea on if this is going to keep happening.

Hello, I am trying to reply to a message from my bank but is continually coming up with " not sent, check options" When I click on check options it comes up with "resend or delete" when I resend it takes me back to the original problem. Any help will be greatly appreciated

My phone service has recently stopped working properly. It will be fine one minute and the next it’s completely gone for up to 45 mins at a time. The issue isn’t the area I’m in as it happens constantly throughout the day no matter where I am. How do I fix this?

Summer’s just around the corner, and it’s the perfect time to get your garden ready for some outdoor fun and relaxation. Whether you’re dreaming of sizzling BBQs, chilled-out music nights, or lazy afternoons soaking in the sun, a few smart tech additions can seriously level up your outdoor space. Let’s take a look at some of the best around. Ninja Woodfires: The Ultimate Outdoor Cooking Experience. If you're ready to take your BBQ game to the next level, meet your new best friend: the Ninja Woodfire Outdoor Oven. This bad boy does it all - grilling, smoking, roasting, air frying - you name it. It's like bringing a smokehouse and an outdoor kitchen together into one sleek, compact unit. With a quick setup and a design that doesn’t hog all your patio space, it’s perfect for whipping up wood-fired meals without the hassle. Expect juicy steaks, smoky ribs, and even crispy pizzas that’ll make your neighbours jealous. Whether it's a casual dinner or a weekend garden party, this gadget brings a whole lot of flavour (and fun) to the table. Shop Ninja Woodfire outdoor ovens at Currys Outdoor and party speakers: sound that fills your garden. What's a garden party without great music? Outdoor and party speakers are a must for turning your garden into the hottest (or chillest) venue of the summer. Look for features like waterproofing (because, you know, British weather), long battery life, and Bluetooth connectivity so the tunes keep rolling no matter where you are. With wireless designs and easy portability, you can place your speaker wherever you need the vibes - by the BBQ, near the hot tub, or right by your sun lounger. Whether it’s a full-blown party or just you and your coffee in the morning sun, great sound makes everything better. Explore outdoor and party Speakers at Currys Philips Hue outdoor lighting: set the mood with smart lighting. Lighting can totally transform your outdoor space—and Philips Hue lights do it with flair. These smart, energy-efficient LEDs let you switch up the colours, brightness, and even create scenes for different occasions right from your phone. Hosting a party? Set your lights to pulse with the beat. Want a calm evening? Dial up the warm glow and let the ambiance wash over you. These lights are also weatherproof, so come rain or shine, your garden stays magical. Smart lighting has never looked so cool - or been so easy to control. Shop Philips Hue outdoor lighting at Currys Inflatable hot tub: relax in style. Why head to a spa when you can bring the bubbles to your own backyard? Inflatable hot tubs have become a garden essential, and for good reason - they’re easy to set up, simple to maintain, and oh-so-relaxing. Whether it’s a romantic soak for two or a mini pool party with friends, there’s a size and style to suit every space. Many models include built-in massage jets, LED lighting, and temperature control so you can lounge like royalty without the luxury price tag. Browse inflatable hot tubs at Currys Robot lawnmower: effortless lawn care. Let’s be honest - mowing the lawn is no one’s idea of summer fun. That’s where the robot lawnmower comes in. These clever little bots do the hard work for you, trimming your grass while you kick back and enjoy your garden. With weather resistance, smart scheduling, and sensors that navigate around flower beds and garden gnomes, robot mowers keep your lawn looking sharp with hardly any effort. They’re especially handy for busy families, or anyone who just wants more time to relax in the sun. Find robot lawnmowers at Currys Make your garden the place to be this summer. With the right tech, your garden can become the perfect space for relaxation, fun, and entertainment this summer. Whether you’re flipping burgers on a Ninja Woodfire, streaming your favourite playlist, or floating in a steamy hot tub, these gadgets are designed to make life outdoors even better. Let the summer fun begin! Got any top summer tech tips of your own? Share them with the Community below.

Getting your child their first phone is a big deal. It’s a step toward their independence - and it also means you’ll want to keep their digital world safe. This guide walks you through the best first phones for kids, how to set them up for safety, and how to encourage healthy phone habits from day one. The best first phones for kids. When picking a first phone, you want something tough, easy to manage, and loaded with safety features. Here are three great choices: Samsung Galaxy A16 5G. The Samsung Galaxy A16 5G is a wallet-friendly phone that can handle the occasional drop (or three). It’s built for durability, making it perfect for kids who are still getting the hang of handling devices. It also comes with Samsung’s built-in parental controls, which make it easy to do things like set screen times and block inappropriate content. Check out the Samsung Galaxy A16 5G deals on iD Mobile. Honor 200 Smart. The Honor 200 Smart hits the sweet spot between performance and battery life. It keeps going all day – so it’s ideal for active kids who might forget to charge it. It also includes kid-friendly software options and safety tools that let you control what apps they use and what content they see. Check out the Honor 200 Smart deals on iD Mobile. Motorola G35 The Motorola G35 is an affordable, easy-to-use phone with a clear, bright display that's great for videos and apps. It offers long battery life, solid performance, and built-in Google Family Link with screen time limits and activity tracking. Check out the Motorola G35 deals on iD Mobile. Setting up safety and security features. Once you’ve picked the perfect phone, it’s time to set it up to keep your child safe. Here’s how to do it right: Turn on parental controls. This is a must for giving your child a safe digital start. The exact method depends on the phone, but here are a few top picks: Google Family Link (Android & iOS): This free app is a lifesaver. You can manage screen time, view app activity, approve or block downloads, and even lock the phone remotely when it’s time for a break. Samsung Kids: Built into Samsung phones, this feature creates a kid-friendly world full of age-appropriate games, videos, and apps. It even lets you set limits and track usage—without extra downloads. Honor’s built-in tools: These are simple to set up and let you restrict access to content and apps that aren’t suitable for your child’s age, helping them focus on what’s safe and fun. iD Mobile app: Managing what your child can access on iD Mobile is quick and easy. Just open the iD Mobile app or log in at my.idmobile.co.uk, go to ‘Plan’, scroll to ‘Manage your iD services’, and use the toggles to enable or disable Adult Content and other services. Don’t forget to hit ‘Save’ to apply your changes. Set screen time limits. Let’s face it, kids can scroll for hours! Setting screen time limits using the phone’s built-in digital wellbeing tools helps create balance. You can allocate specific hours for schoolwork, play, and downtime, making it easier for your child to develop healthy habits from day one. Plus, it’s a great way to reduce bedtime battles and encourage good sleep routines. Block in-app purchases. Nobody wants a surprise bill because of one-too-many virtual unicorns. Disabling in-app purchases or requiring a password for all purchases keeps your wallet safe and your child frustration-free. It lets them enjoy games and apps without being tempted (or tricked) into spending money. Add some useful apps. Go beyond just fun and games. Load up the phone with apps that help your child thrive. Think educational apps that make learning exciting, messaging apps that keep them in touch with family and friends, and GPS tools so you can always check they’ve made it to school or grandma’s house. It’s all about making the phone a tool for growth and connection. Tweak those privacy settings. ​​​​​​​ Before your child dives in, take a few minutes to review each app’s permissions. Turn off location sharing where it’s not needed, block access to the camera or mic if not required, and disable ad tracking where possible. These simple steps help keep your child’s personal info locked down tight. How to teach your child about online safety. Setting up the phone is just the start. Teaching your child how to use it responsibly is the real win. Here’s how to help them build lifelong digital smarts: Chat about online safety . Have open conversations about what’s OK and what’s not. Explain why they should never share personal info, accept friend requests from strangers, or click random links. Keeping things casual makes them more likely to come to you if something weird pops up. Encourage offline time . Phones are fun, but so are board games, riding bikes, and building blanket forts. Help them find joy in the real world too. Balancing screen time with offline adventures helps reduce eye strain and boosts creativity. Enable location tracking. Turning on location sharing can help ease your mind without being intrusive. Some apps even let you set alerts for when your child arrives at or leaves specific places—like school, sports practice, or a friend’s house. Have the social media talk . Before they post, snap, or share, make sure they understand the impact. Talk about kindness, digital footprints, and why thinking before posting matters. A little guidance now can prevent a lot of headaches later. Check in regularly . Stay curious, not controlling. Ask about their favourite games, who they’re chatting with, and what cool new thing they learned today. Building a foundation of trust means they’re more likely to tell you if something’s wrong. Wrapping it all up. Helping your child to get the most out of their first phone - and to stay safe - comes down to a mix of smart settings and solid conversations. Here’s your quick recap: Choose wisely. Pick a phone that’s durable, affordable, and has family-friendly features. Set controls. Enable parental settings, limit screen time, and block unexpected purchases. Download smart. Add helpful apps for school, safety, and staying connected. Protect privacy. Review permissions and turn off anything that’s not essential. Teach safety. Talk openly about digital behaviour and the risks of life online. Balance screen time. Encourage offline fun and face-to-face time. Use location tracking. Keep tabs on their whereabouts without being overbearing. Talk about social media. Help them build respectful, responsible habits. Stay involved. Keep checking in and make phone use a shared experience. Helping your child safely step into the digital world isn’t just about tech—it’s about teaching them how to be smart, kind, and responsible online. But don’t worry, you’ve got this! In fact, if you’ve got any tips of your own, please comment below and share with the community. It all helps.

4g connected all the time but unusable Internet? My Internet seemed fine when I first got the phone, now the past 6 weeks or so it's been a nightmare. Any ideas ?

Hi. I have recently taken out a new contract with sim and handset. DPD tried to deliver a day earlier than expected and have returned the handset to curry’s. I’ve tried to locate it with curry’s but they don’t recognise the order number I have. Today I’ve received a refund from carphone warehouse for my deposit yet I’ve got a bill for my first month of the contract? Does anyone know how I get the phone or what I need to do to sort this out? Thanks.

I have a new ID account, ported my number from lebara and activation day was tuesday. Old number is now dead, ID said go back to lebara and ask them, lebara told me the port is now complete,so number no longer on their network. Now ID are saying the number is gone and cant be retrieved. i have had same number for over 20 years, elderly and disabled. my number is my lifeline. Who can help me get my number back? im deflated i have been back and forth on chats i dont know what to do now. please help or should i just accept my number is now lost in ID space and cant be retrieved and move on?

I've ordered my phone and given bank details and confirmed my bank account with the 1p check. Not had a email or anything to say that it has been excepted.

Good morning I've put in my pac code number to keep my same number on my new phone but it hasn't brought in my old number into my new phone yet.