Switched from O2, ported my number across, was told it would all be done by 10pm yesterday but I still can’t receive calls or texts?  I can make calls and texts and people can see it’s coming from the correct number though. any advice? 

I have purchased a roam beyond add-on for Australia, it's not working I have followed instructions but I still do not have any signal.

My phone number  from O2 was scheduled to switch for yesterday but nothing happened. How can I find out what is happening 

Should I get a refund and buy an eSim? 

Hi I joined I'd mobile through currys I have received my mobile today. I have not received the welcome email from I'd mobile I have just received a sim with no number on it, I need the welcome email to explain how to set phone up and keep number as it asks for transaction ID and ID mobile number which are apparently on the welcome email that I haven't received

Travelling to Singapore next week will a roam beyond add-on work? 

I have a sim only for a dongle, I have been trying to cancel my account for over a week, I have a phone number but no phone as it’s a sim only, does anytime know how to cancel as when I try and register it says a code will get sent to my mobile.the whole process is painful as you can’t call anyone 

I have a sim only for a dongle, I have been trying to cancel my account for over a week, I have a phone number but no phone as it’s a sim only, does anytime know how to cancel as when I try and register it says a code will get sent to my mobile.the whole process is painful as you can’t call anyone 

I need to reduce the time it takes to switch over to voicemail at the moment it's 30sec I'm looking for 15sec has anyone been able to adjust their unanswered switch time on a Samsung Android mobile phone.

Hello i upgraded my phone sim in April and an offer was on and IID mobile said would receive a £50 curry voucher which I did. However 5 months later when I want to redeem it it is invalid..so I tried to use it online and then travelled to the store! Still invalid so I have called ID mobile 3 times and they keep promising me a call back or an email and nothing as yet so I am very disappointed 

Hi there I took out a 24minth contract and wondered if this has now ended and if so, what will my bill reduce to? 

I have a text saying the following; You have used 100% of your data roaming cap of £45 within minutes of landing in Singapore. Data was off on the plane and then I turned it off as soon as I got into the terminal and yet you have charged me £45?

unable to send recieve text messages.I don't think my number has been migrated over correctly. I have tried to turn off and remove sim, but this has not worked.Incorrect number showing in the message settings

I would like to cancel a upgrade phone / contract plan I purchased from Currys within the 14day cooling period. Currys are refusing to support as this was an upgrade and have supplied awful customer service. I would like to discuss with ID but do not have a contact number. Can anyone please advise ?  Thanks in advance 

I would like to connect to Wifi on London Underground.i have tried THREE_WIFI but it requires a username and password. i do get 4G or 5G signal on certail parts and in stations but I specifically would like to access the Internet for information.Is it possible and how do I do it?

I had £4.72 credit on my phone, but when trying to make a phone call got msg saying I was out of credit. I added £5 top up and got a msg saying my top up was successful and I had £9.72 credit. Why, therefore did I get a msg saying I was out if credit initially when I had £4.72 credit??

Can only use WiFi calling in my area but calls drop during conversation. Your coverage map states excellent 4G coverage but only get 1 bar hence why have to use WiFi calling. We also have to stick it on airplane mode due to pixel not switching to WiFi calling automatically. Never had this issue when we were on Vodafone previously!!

Hi Legends, if you call *#61# (ie the status of “divert when unanswered”)(mine shows)iD Mobile messageCall forwardingVoice:  +447782333123 after 30 secondsDoes anyone see “123” as the telephone number listed ? (instead of +447782333123)and has anyone git a time rather than 30 seconds ?Many ThanksLiam

Hello!  I sent my phone off for trade in nearly 3 weeks ago and have had zero correspondence from either ID Mobile or Currys since. I have tried contacting the suggested trade in email address and have had no response. I have also tried calling Currys and the response I got was ‘there is nothing we can do to help’ and 'you should keep emailing them’. Would be great to get some sort of update.  Anyone had a similar experience or able to help at all?  Cheers

I have just looked at my upgrade options on the app for iPhone 17 and there’s a deal for 500gb for £29.99 a month with upfront cost of £325 but when I’ve looked online I can get the same deal from yourselves but with an upfront cost of £159 so much less…. Is this something you can offer me? 

Hi, I recently had a contract with iD Mobile and returned both my SIM and phone on 30 October 25. A couple of days later, I tried to apply for a new contract and received an email saying I need 60 days of payment history on my previous contract before being eligible for a new one. Since my previous contract has been fully returned, I’d like to know if I still need to wait 60 days before applying for a new contract. I’d also like to understand if there are any other conditions that could prevent me from getting a new contract immediately. Thanks in advance for your help. Any clarification would be greatly appreciated.Thanks.

My sim hasn’t arrived but my number switch happened on the 4th nov. On the royal tracking info it says they have had the package since Saturday. It still hasn’t been delivered. What do I do? I’m paying for an ID mobile sim and I can’t use the service 

Ive been trying all morning to get through on live chat I dont know whats going on but I am in need of a 24hr extension for my next bill payment it says on the app it is to be paid before the 5/11/25 I can make the payment on the 6th can it be mo ed to then.  ??

I am not receiving HMRC messages on my android phone by id mobile sim card. I restart my phone reshuffle sim cards but not successful. 

I recently bought myself a nokia 2660 flip on amazon (link below)https://www.amazon.co.uk/dp/B0B6WKX55D?ref=ppx_yo2ov_dt_b_fed_asin_titleI’m finding that I’m unable to make any calls on this phone and can’t figure out why.I previously used the same sim in my previous phone (one of the honor phones) and it worked smoothly on that. The issue is that it tells me that I can only make emergency calls, if I attempt to make a call, it says that it’s calling but no sound is made and it gives up after a few seconds. I do not receive calls either.Usually what happens when I plug my sim in and switch my phone on, it takes a little while to connect, then it tells me I can only do emergency calls. In the top left hand side of the screen there is a 4g logo with 5 bars, next to that is the symbol of a sim card with a circle with a