Getting Started.

I registered my PAC code during the ordering process on a new phone, and the transfer date is today. I’ve put the new ID SIM in my new phone after I shut it down but not powered back on yet. Should I power on now (8:30am) or wait til a certain time or until I get some email that the transfer has taken place before I power up with the sim? I just got an SMS on my old phone with the number I’m transferring, so the transfer hasn’t taken place yet. I’m not sure what will happen if I power up before the transfer as presumably I could have a new number temporarily (not sure how that would work with billing etc).

Hi theres a lot of posts here about how you can’t use your apple watch cellular with ID mobile network. Is it possible to use Apple watch GPS ?

I can take the 50gb data sim only upgrade, have 30gb data sim only at present it’s a bit unclear, would I lose my number?

I keep getting a message that my date of birth format is incorrect. Does it need / between day month year or just the 6 numbers

I have accidentally cancelled my direct debit and my app is saying there is a problem logging into it. How do I reinstate my direct debit ?

My red I xiomi note will not charge

I have just purchased a 500GB, unlimited calls, unlimited texts plan with ID mobile with an iPhone 16 Pro. The sim works fine with the iPhone, getting around 100/120Mbps download on 5G. When I remove the sim and put it into my 4g router the data speeds become unbearably horrifically slow. We’re talking <1Mbps which is basically completely unusable. Does anyone have a fix for this or does ID mobile know why the speeds are being so drastically reduced when the sim is in the 4g router? Considering cancelling the whole plan if this can’t be rectified as with my previous provided (UW/EE) I could interchange between phone and 4G router with no drop in speeds whatsoever. Thank you​​​​​​

I can't register an account on the app. It takes me straight to log in

Samsung builds some of the smartest phones around. Powerful processors, built-in Ai, advanced cameras, dazzling displays, you name it — their devices are pocket-sized powerhouses. And as they run on Android, you get a familiar and user-friendly interface that's super easy to customise and make your own. Not to mention access to loads of amazing apps from the Google Play store! If you're looking at making the move to a Galaxy phone — or want to upgrade your current Samsung handset — you've landed at the right place. That's because we've broken down the whole Galaxy smartphone range to help you find your next device. Whether it’s one of Samsung's clever Z series foldables, a kitted-out S model, or an affordable A series phone that punches above its weight. S25, S25 Plus, S25 Edge, S25 Ultra. S25 is Samsung's latest generation of premium S series phones. They don't fold but they're still flipping amazing, with next-level features that make them the smartest Android phones money can buy. We're talking AI that fine-tunes your photos and kickstarts your creativity, immersive displays with adaptive refresh rates to save battery, and resilient titanium and aluminium frames built to survive the everyday. There are four models to choose from to suit different styles and needs. The standard Galaxy S25 is the perfect compact powerhouse, packing a brilliant 50MP triple camera system and Galaxy AI to help you breeze through your day. Stepping up, you've got the S25 Plus, which boasts a larger, more immersive display along with a bigger battery for those who want more screen and power. For the style-conscious, there's the new S25 Edge. It's Samsung's slimmest and lightest handset yet, packing a massive 200MP camera and pro-level performance into an unbelievably sleek and resilient titanium body. But if you're after the pinnacle of innovation — go for the S25 Ultra. It's equipped with a world-beating camera system, led by a 200MP sensor that captures exactly what your eyes see in pin-sharp resolution. Its advanced dual-telephoto lenses help you get closer to the action without sacrificing clarity. The Ultra also comes with its handy S-Pen stylus so you can write, doodle, and create on the screen Why upgrade? To experience Samsung's smartest and most premium S series yet, delivering AI-powered creativity, stunning visuals, and a choice of powerful, resilient designs to match your style and needs. Buy the Samsung S25 here Buy the Samsung S25 Plus here Buy the Samsung S25 Edge here Buy the Samsung S25 Ultra here Z Fold 6. Imagine a phone that unfolds into a tablet. That's the Galaxy Z Fold 6. Samsung's flagship foldable lets you see and do loads on its big and detailed 7.6" AMOLED main display, which makes blockbuster movies and fast-paced games look epic. And as you can have up to three apps open at the same time across the dual screens, it makes multitasking a total breeze. There's also Galaxy Ai onboard — perfect for when you need a helping hand or want to boost your productivity. Learn more about anything on-screen by circling it, let the phone jot down meeting notes for you without lifting a finger, and break down language barriers in real-time with each side of the screen showing what the other person's saying. Why upgrade? For the ultimate in mobile productivity and immersive entertainment, with a stunning foldable tablet screen and powerful AI assistance. Buy the Samsung Galaxy Z Fold 6 here Z Flip 6. Yep, flip phones are back in a big way. And if you want a smaller, more budget-friendly version of the Z Fold 6 — you'll love Samsung's Galaxy Z Flip 6. It packs in a lot of the same big features but is much easier to fit in your pocket. Use the 3.4" cover screen for little tasks like taking calls or skipping songs. Then when you want to scroll through socials, play a game, or catch up on a series — just fold out the vibrant 6.7" AMOLED main display. Built-in Galaxy Ai helps you transcribe, translate foreign languages, and make your photos look pixel perfect. And the Flex Window means you don't have to flip the phone open to get back to someone who's sent a message either. Just rely on Suggested Replies, which reads over your recent messages and creates smart responses so you can reply to family and friends in seconds! Why upgrade? If you love iconic style combined with compact convenience and clever AI features, this fun and pocketable flip phone is for you. Buy the Samsung Galaxy Z Flip 6 here S24 FE. The Galaxy S24 FE is another great addition to the family — but how does it stack up against the other S series phones? Well, FE is a Samsung Galaxy sub-series that stands for 'Fan Edition'. Devices in this range are designed with input from customers, but it's basically just Samsung's way of giving you flagship features without breaking the bank. So, if you're eyeing an S24 phone but your wallet's giving you the side-eye — the Galaxy S24 FE might be your perfect match. It comes with the same amazing 50MP main camera inside the S24 and S24 Plus. And some seriously cool Ai smarts are onboard too, like Photo Assist which can edit, enhance, and resize your snaps at just the touch of a button. Why upgrade? To get those desirable S-series flagship camera features and AI smarts you crave, all at a more budget-friendly price point. Buy the Samsung Galaxy S24 FE here A56 5G. If you don't want to spend too much on a new phone but are still looking for great features, then the Samsung Galaxy A series is a good shout. The A56 5G is the best of this mid-range bunch, with its impressive 50MP triple camera system and Nightography capturing stunning content with beautiful tones even in the dark. Its vibrant, larger 6.7" Super AMOLED screen makes your fav entertainment pop with remarkable clarity, even in bright sunshine. Plus, its long-lasting 5000 mAh battery means you can stream and scroll all day without worrying about where your charger is. What's more, with 5G capabilities this phone is future-proofed for speedy connections, while its Octa-core processor ensures smooth performance for all your apps and games. It's also wrapped in a stylish, modern design protected by tough Gorilla Glass Victus. And with Awesome Intelligence onboard, innovative AI tools like Circle to Search and Object Eraser are ready to make your day easier, packing a serious punch at a mid-range price. Why upgrade? If you want the best of the A series, offering a fantastic all-around mid-range experience with premium-like features that impress. Buy the Samsung Galaxy A56 5G here A36 5G. Stepping into amazing value, the Galaxy A36 5G offers a brilliant mix of features at an even more attractive price point. It's perfect if you want fantastic long battery life from its 5,000 mAh battery and a quality 50MP multi-camera setup that snaps great photos, even in low light, plus some clever AI tricks up its sleeve with Awesome Intelligence. You still get 5G connectivity so you can stream movies and shows on the go. And its large 6.7-inch Super AMOLED display is detailed and bright, with the rapid 120Hz refresh rate making everything feel incredibly smooth and responsive. If you're coming from an older phone and want to seriously step up your game with style and smarts without overspending — give this one a go. Why upgrade? For an excellent balance of great features like a quality camera and long battery life, plus AI smarts, all at an impressively affordable price. Buy the Samsung Galaxy A36 5G here A26 5G. The Galaxy A26 5G brings fast 5G connectivity and a sleek, simple design to an even more accessible price point. It's a great option if you're after something reliable and stylish without unnecessary frills. But you still get an impressive, larger 6.7-inch Super AMOLED display with slim bezels for immersive viewing, and an innovative triple camera system, featuring a 50MP main lens with OIS to help turn blurred detail into crisp, defined imagery. This makes it a solid choice if you’re an avid content creator on a budget. Its superb battery gives you hours of entertainment on a single charge, and with an IP67 rating for dust and water protection, it's built for everyday life. And even though it's affordable, this smartphone still runs a recent Android operating system, meaning you can download all the best apps from Google Play. Why upgrade? If you're looking for a stylish design, a capable AI-stabilised camera for your content, and reliable essentials at a very accessible price. Buy the Samsung Galaxy A26 5G here A16 4G & 5G. Don't let the accessible price fool you — Samsung's Galaxy A16 series offers two more than capable devices. Whether you choose the super-fast A16 5G or the dependable A16 4G, they're perfect if you'll mainly use your phone for calls, texts, social media, and web Browse. Both models feature capable processors, so you can still enjoy streaming your favourite shows and playing fun games. The A16 5G boasts a vibrant 6.7-inch FHD+ Super AMOLED display for an immersive view and a slim design, while the A16 4G offers a bright 6.5-inch screen that’s great even in sunlight, plus Super-Fast charging to get you powered up quickly. Both also pack a 50MP main camera to capture your memories clearly, a 13MP selfie camera, and a long-lasting 5,000mAh battery. So, if you're upgrading from an older phone and want modern essentials like a great camera and all-day battery without a steep learning curve, the straightforward Galaxy A16 series is definitely for you. Why upgrade? For modern smartphone essentials like a great camera and all-day battery, with a choice of 4G or 5G, without any complexity or a high price tag. Buy the Samsung Galaxy A16 4G here Buy the Samsung Galaxy A16 5G here A05s. Last but not least, Samsung's entry-level A05s phone is the most affordable way to enter the Galaxy ecosystem. But it still packs a punch with features that would have been flagship-worthy not too long ago. From its 50MP triple camera system and 13MP selfie cam, to its HD+ display and clever fingerprint sensor. It's ideal if you're looking at getting your child their first smartphone, or if you're buying for a parent who needs a simple device that can still run essential apps. Or if you like the sound of it, the Galaxy A05s is a perfectly reliable phone that's really easy to use. Why upgrade? It’s the perfect, most affordable entry into the Samsung Galaxy world, offering reliability and all the necessary features for everyday use. Buy the Samsung Galaxy A05s here

For a brand that’s only been around since 2020, Nothing phones have made a real name for themselves. Their philosophy is all about standing out in a crowd with a minimalist and unique phone design. In an age where so many phones look the same, Nothing phones are refreshingly different. Nothing phones are famous for their futuristic, semi-transparent design, which reveals the “guts” of the phone in a very sleek way. But it’s not just about looks—Nothing puts a lot of focus on delivering a clean and user-friendly smartphone experience. They work closely with Android, meaning you’re getting a smooth, no-nonsense experience that’s satisfying to use day after day. Thinking of getting a new Nothing phone? Here’s a quick look at the latest model: Nothing Phone (2a). A perfectly priced powerhouse. For those looking to get into the Nothing ecosystem but don’t necessarily need top-of-the-line specs, the Nothing Phone (2a) is the perfect middle ground. Running on Nothing OS, this phone provides a clean, almost stock Android experience. It features a 6.7-inch AMOLED display, offering vibrant colours and deep blacks for an immersive experience. And it’s got a Mediatek Dimensity 7200 Pro chip under the hood, so it's got enough power for smooth multitasking and gaming. The dual-camera setup, with a 50MP main sensor and 50MP ultra-wide, gives you crisp and detailed photos in most lighting conditions. Plus, the 4,700mAh battery keeps you going all day. Why upgrade? If you're looking for a phone that feels premium but doesn't come with a flagship price tag, this could be your best bet. The display is stunning for watching content, the performance is perfect for gaming or productivity, and the design alone makes it a real conversation starter. Buy the Nothing Phone (2a) here

When you think of Nokia, you can’t help getting a nostalgic feeling – depending on whether you’re old enough to remember some of its classic moments, of course! Maybe it’s the iconic ‘Snake’ game, those unforgettable polyphonic ringtones, or that nearly indestructible Nokia 3310. Nokia has been around since the dawn of mobile phones, and it's a brand that’s managed to stay relevant across generations, while keeping the same core values - durability, simplicity, and quality. So, why choose a Nokia phone today? Let’s explore what these classic-yet-modern phones have to offer, and why they could be just the thing for your next upgrade. What to expect from a Nokia phone. Choosing Nokia means going for simplicity without skimping on the essentials. Nokia’s phones are known for their user-friendly design, long-lasting battery life, and durable build. So whether you’re after a smart device for daily use or just want a reliable backup phone, you’ll find a Nokia at a great price. If you go for a Nokia smartphone, they run on Android with no unnecessary pre-installed apps eating into your storage and slowing things down. Plus, Nokia has a solid reputation for prioritising security updates and support, keeping you connected and safe. Now, let’s take a closer look at what’s available from iD Mobile. Nokia 2660. The classic flip phone, reimagined. Sometimes, simple is better. The Nokia 2660 is a modern take on the iconic flip phone design, perfect for anyone who values ease of use and simplicity above anything else. This phone brings back a bit of retro charm with its classic flip, and is ideal if you’re looking for something reliable, affordable, and straightforward. The Nokia 2660 has all the essentials - a camera for quick snaps, a long-lasting battery (you won’t be charging it every night!), and Bluetooth capabilities. But where it really shines is in its usability. With large, tactile buttons and an easy-to-read display, this is a brilliant choice for anyone who needs a straightforward mobile without all the bells and whistles of a smartphone. It’s especially popular with older users and those who prefer a more straightforward device – and for anyone who just misses that satisfying flip close! Why upgrade? You'll appreciate its simple, practical design that focuses on getting the job done with just the essentials. Enjoy the freedom of fantastic battery life, letting you go days without worrying about the next charge. Plus, its clear screen with bold text is easy on the eyes, ensuring navigation is always straightforward. Buy the Nokia 2660 here

When it comes to mobile phones, Motorola has always been one of the most trusted. Known for their innovation, reliability, and affordability, Motorola phones have millions of fans around the world - including here in the UK. If you’re thinking of making a Motorola your next mobile, you can expect user-friendly tech, solid build and design, and a range of phones for all budgets. that don’t skimp on quality. From cutting-edge 5G smartphones to cost-effective Moto mobiles, Motorola has something for everyone. So, let’s take a closer look at some of the latest Motorola phones available right now. We’ll dive into the standout features, see what makes each one unique, and talk about the reasons for upgrading. Motorola Razr 60 Ultra. Remember the iconic Razr flip phone? Get ready for a serious high-tech trip down memory lane with the new Moto Razr 60 Ultra. It’s that classic ‘snap’ close, but fantastically reimagined, blending ultimate style with an iconic design in new, exquisitely crafted finishes and curated PANTONETM colours. Unfold the largest, most vibrant flip phone screen – a stunning Super HD LTPO display – perfect for everything. Capture incredible photos and videos from any angle with its advanced 50MP flip camera system, powered by moto ai. Plus, it’s the fastest charging flip phone, giving you power for the day in just 8 minutes, alongside over 36 hours of battery life and industry-leading Snapdragon 8 Elite performance. Why upgrade? If you crave a phone that truly stands out, merging that cool nostalgic feel with cutting-edge innovation and breathtaking style, the Razr 60 Ultra is your perfect pick. Buy the Motorola Razr 60 Ultra here Moto Edge 60 and Edge 60 Pro. For those seeking high-performance smartphones, the new Motorola Edge 60 series, with the flagship Edge 60 Pro and impressive Edge 60, truly has it all. These flagships deliver a touch of luxury, offering stunningly bright and super-smooth 120Hz OLED displays that bring content to life, making every scroll and video a visual treat. You’ll find superb AI-enhanced 50MP triple camera systems, plus high-resolution 50MP front cameras, for capturing your world vividly from any angle. Both also boast immersive Dolby Atmos sound and rugged IP69 water and dust resistance, packing in the latest mobile tech. Why upgrade? If you crave seamless MediaTek Dimensity performance for gaming and multitasking, this series excels. The Edge 60 Pro offers ultimate visuals with its pin-sharp Quad HD Pantone Validated screen and a massive fast-charging battery, while both deliver exceptional AI cameras and vibrant, bright screens for all tech lovers and content creators. Buy the Motorola Edge 60 here Buy the Motorola Edge 60 Pro here Moto G85. The Moto G85 is a brilliant option if you want a solid smartphone without emptying your wallet. It’s packed with features that make it a great phone for your day-to-day use. One of its biggest selling points is the massive 5000mAh battery, so you can go about your day without constantly looking for a charger. It also has a smooth 6.5-inch display with a 90Hz refresh rate, which means everything feels responsive. And the 50MP main camera does a great job at capturing your memories without needing an expensive pro-level setup. Why upgrade? If you’re looking for a budget-friendly phone that gives you solid battery life and a good camera, the Moto G85 is a fantastic choice. It's perfect for everyday phone users who want reliable performance without that hefty price tag. Buy the Motorola Moto G85 here Moto G55. The Moto G55 strikes a great balance between price and useful features, making it an ideal mid-range phone. Just like the G85, it comes with an all-day 5000mAh battery, so you won't be caught short. The MediaTek processor inside gives you reliable performance that’s perfect for casual games, running your apps, and Browse online. Plus, its 50MP camera can easily handle your casual photography needs. Why upgrade? If you want a reliable, all-around performer that won’t let you down, the Moto G55 is definitely worth considering. It’s ideal if you need a bit more than the basics but aren’t necessarily looking for all the high-end extras. Buy the Motorola Moto G55 here Moto G24 and G35. Both the Moto G35 and G24 are really budget-friendly models that still offer some real quality. These phones are straightforward and functional, with a real focus on reliability. Their design is straightforward and perfect for phone users who just need the essentials. For their price point, both models come with decent cameras, letting you capture clear photos for social media or just everyday snaps. Why upgrade? If you want a reliable smartphone without any unnecessary bells and whistles, the Moto G35 or G24 are good, no-nonsense options. They’re ideal for students, or perhaps for anyone that needs a dependable secondary phone. Buy the Motorola Moto G24 here Buy the Motorola Moto G35 here Moto G05 and G15. The Moto G15 and G05 are Motorola’s entry-level options, perfect if you're on a tight budget but still need a smartphone with great essential features. You'll get good clear displays ideal for everyday viewing, capable 50MP camera systems for your snaps, and long-lasting 5200 mAh batteries to see you through the day. These models are incredibly easy to use, so they’re especially good if you're new to smartphones. And being two of the most budget-friendly models Motorola offers, they're ideal for anyone who just needs a basic, dependable phone at an affordable price. Why upgrade? If you’re new to the whole smartphone thing, or need something extremely affordable that still delivers well on core features like screen, camera, and battery life, the Moto G15 and Moto G05 could be just what you’re looking for. Buy the Motorola Moto G05 here Buy the Motorola Moto G15 here Moto E15. Rounding off Motorola’s lineup is the Moto E15, which is their most budget-friendly option. It’s a solid choice for any phone user who wants reliable performance and essential features without spending much at all. Its 5200mAh battery provides long life, and its octa-core processor keeps daily tasks smooth. It’s great for calls, messages, and light app use, with a clear 6.67" HD+ display making things easy to see, all running on streamlined Android 14 (Go edition). Why upgrade? The Moto E15 is perfect for someone who wants a basic, low-cost phone with a long battery life and smoother essential functions. It's ideal for casual users or anyone looking for a reliable backup phone. Buy the Motorola Moto E15 here

Apple's iPhone lineup has been world-leading ever since the first model launched back in 2007. Known for its amazing user experience and cutting-edge technology, the iPhone has set the standard in the smartphone world. If you’re using an iPhone, chances are you’re familiar with the amazing camera, user-friendly design, seamless integration with other Apple devices, and advanced security features. With iOS as its operating system, Apple has strict control over its ecosystem, with regular updates keeping even older models secure and up to date. Ready for an upgrade? Let’s look at what the latest iPhones have to offer and see which one could be perfect for you! iPhone 16 Pro & Pro Max. The iPhone 16 Pro and Pro Max are Apple’s latest flagship models, loaded with the most advanced features on offer. These models boast stunning OLED displays with adaptive refresh rates, so everything from gaming to scrolling looks ultra-smooth and vivid. The Pro line also introduces a faster A18 Pro chip, which combines lightning-fast speed with incredible energy efficiency, allowing you to get through your day with power to spare. For photographers and videographers, the iPhone 16 Pro cameras offer next-level quality, with a new, advanced telephoto lens capable of capturing fine details even at a distance. New AI-assisted tools have transformed portrait mode, night photography, and image sharpness, making this camera a real asset for anyone who loves capturing moments on the go. Apple has also added improvements to the Face ID system, which now works at even more angles. Why upgrade? If you’re looking for a powerhouse phone packed with the latest tech available, the iPhone 16 Pro or Pro Max is an unbeatable choice. It’s ideal for creative professionals, tech lovers, and any phone user who just loves having the best of the best. Buy the Apple iPhone 16 Pro here Buy the Apple iPhone 16 Pro Max here iPhone 16 & 16 Plus. The iPhone 16 and 16 Plus models continue Apple’s tradition of combining power and style - but in a slightly more budget-friendly package than their Pro counterparts. Both models feature Apple’s A18 Bionic chip - a solid performer that supports multitasking, immersive gaming, and fast app switching. While the OLED display doesn’t include the Pro’s adaptive refresh rate, it still bright and sharp enough to make watching videos or browsing the web a real joy. Apple has upgraded the cameras on the 16 and 16 Plus as well, giving you better low-light performance and sharper images thanks to AI-enhanced image processing. The battery life has also been improved, meaning you’ll be able to go even longer between charges. Why upgrade? If you’re using an older iPhone model and are looking for a performance boost without going all-in on a Pro, the iPhone 16 or 16 Plus might be for you. It’s a fantastic mid-range option for those who want top Apple performance and features without every extra bell and whistle. Buy the Apple iPhone 16 here Buy the Apple iPhone 16 Plus here iPhone 16e. The iPhone 16e reimagines Apple’s SE lineup, blending modern features with an affordable price. It’s a major upgrade from the iPhone SE 3 (2022), offering a bigger, brighter display, improved performance, and an advanced camera system—all while keeping things compact and practical. The 6.1-inch Super Retina XDR display is a huge leap from the SE 3’s smaller LCD, making everything from gaming to emails feel more immersive. Powered by the A18 Bionic chip, the 16e delivers lightning-fast performance and seamless AI-driven features, thanks to Apple Intelligence on iOS 18. Photography gets a serious boost, too, with a 48MP main camera that captures sharper, more detailed shots. Deep Fusion, Night Mode, and True Tone flash ensure top-tier photos in any lighting. Plus, with IP68 water resistance and a durable Ceramic Shield front, it’s built to handle everyday mishaps. Why upgrade? If you love the SE series but want a more powerful and feature-packed experience, the iPhone 16e is the perfect step up. It’s ideal for those who want Apple’s latest innovations in a practical, pocket-friendly design. Buy the Apple iPhone 16e here iPhone 15 & 15 Plus. The iPhone 15 and 15 Plus are a great choice for anyone wanting a proper iPhone experience without the hefty price tag. These models feature the A16 Bionic chip - a high-performance processor capable of handling daily tasks from streaming to snapping photo. The iPhone 15 series also introduced the Dynamic Island, the new display feature that adds a touch of interactivity, allowing users to view notifications, track activities, and manage music right at the top of their screen. For photography fans, the iPhone 15 cameras deliver improved optical zoom and enhanced low-light capabilities, making it a great choice for casual photographers. Plus, with Apple’s usual attention to battery life, you’ll find that the iPhone 15 and 15 Plus can comfortably get you through the day without needing a top-up. Why upgrade? If you’re currently on an iPhone 12 or earlier, the iPhone 15 or 15 Plus will feel like a major upgrade! You’ll gain a faster processor, better camera options, and Dynamic Island, along with longer battery life - all without jumping to the highest price bracket. Buy the Apple iPhone 15 here Buy the Apple iPhone 15 Plus here iPhone 14. The iPhone 14 are still solid choices, especially as they’ve now become more affordable. They’re powered by the A15 Bionic chip, a processor that’s still more than fast enough for most users, handling streaming, gaming, and everyday multitasking. The iPhone 14 series also features improved crash detection and emergency SOS via satellite, making it a solid pick for anyone who prioritises safety and reliability. The camera on the iPhone 14 is great for everyday photography, giving you vibrant colours and a decent low-light performance. Why upgrade? If you’ve currently got on an older iPhone model (like an iPhone 11 or below) the iPhone 14 offers you a noticeable improvement in speed, camera quality, and battery life, all at a very reasonable price. In a nutshell, it’s a reliable device with all the essential features you’d expect from a modern iPhone. Buy the Apple iPhone 14 here

Honor might be a new name in the world of smartphones, but their Android devices are really starting to turn some heads. And no, it's not just because of their stylish designs and cool colourways. They're packing some serious processing power under their sleek shells, with cutting-edge cameras, long-lasting batteries, and even some Ai in the mix. That's why if you're mulling over a new mobile, Honor's a brand you should consider. And our quick guide breaks down their range so you can easily find your perfect match. Whether that's the top-of-the-line Magic 7 Pro, the affordable X6b, or something special in between. Magic V3. Ever wished you could fit a tablet in your pocket? That's pretty much what you get with the new Honor Magic V3. This foldable wonder opens to a massive 7.92” inner OLED screen – perfect for binge-watching, immersive gaming, or multitasking like a pro. And don't fret about bulk; it’s impossibly thin at just 9.2mm folded, feeling great when you use the super-bright 6.43” outer OLED screen, even on sunny days. If you're into creating content, the Magic V3 is a dream. Its three versatile rear cameras, featuring a 50MP periscope telephoto with incredible 100x digital zoom, capture everything from vast landscapes to distant action, day or night. Clever AI tools provide a creative assist for editing and more, all powered by a blazing-fast processor. With dual 20MP selfie cameras and all-day battery with super-fast charging, you're always ready to create and share. Why upgrade? For the ultimate foldable experience, combining a pocketable tablet with pro-grade creative tools, powerful AI, and blazing-fast performance. Buy the Honor Magic V3 here Magic 7 Pro. The new Honor Magic7 Pro really has a lot to shout about. It boasts a stunning 6.81" OLED display with a smooth 120Hz refresh rate that makes entertainment pop. Enjoy super-fast wired and wireless charging for its large 5270 mAh battery, while the powerful Qualcomm Snapdragon 8 Elite processor seamlessly handles all your apps and games. But where the Magic7 Pro truly shines, especially for photography lovers, is its advanced Falcon Camera System – delivering incredibly sharp photos. This setup features three impressive cameras. There’s a versatile 50MP wide lens perfect for everyday shots and portraits, capturing vibrant detail in any light. Then, prepare to be amazed by the new 200MP periscope telephoto camera, letting you zoom right into the action with its 100x digital zoom – nothing is out of reach. And for those expansive landscapes or fitting everyone into big group shots, the 50MP ultra-wide camera is your perfect tool. On top of that, an amazing 50MP selfie cam ensures your video calls and self-portraits really stand out. Plus, enjoy cutting-edge security with 3D face unlock and an in-screen fingerprint scanner, and peace of mind with IP66 water and dust resistance. Why upgrade? To experience a no-compromise flagship with a professional-level camera system, a breathtaking display, and top-tier power for every task. Buy the Honor Magic 7 Pro here Magic 7 Lite. Do you love the sound of the Magic7 Pro's amazing features but maybe not so much its premium price? We totally get that. But don't worry, you don't have to spend hours hunting. Just take a look at the new Magic7 Lite! It’s a much more budget-friendly version that still packs a serious punch with its features. For example, its camera system features a 108MP main lens for incredibly sharp, detailed photos, plus a 5MP wide lens for impressive landscape shots. Battery life is a massive highlight; its huge 6600 mAh battery can give you up to three days of use on a single charge – say goodbye to battery anxiety! And for enjoying all your content, the stunning 6.78" AMOLED display with a smooth 120Hz refresh rate makes videos look amazing, while its Ultra-Bounce Anti-Drop technology adds welcome peace of mind against accidental falls. Why upgrade? For incredible multi-day battery life, a high-resolution camera, a premium smooth display, and enhanced durability, all at a more accessible price. Buy the Honor Magic 7 Lite here The 400 Series: 400 Lite, 400 & 400 Pro. Next up is Honor's new 400 series, which cleverly offers three distinct models to fit a range of budgets and needs, from the feature-packed 400 Lite, through the impressive 400, up to the premium 400 Pro flagship. At the top, the Honor 400 Pro is so much more than just a phone; it’s the series flagship, loaded with creative power. Visuals are incredible on its 6.7" AMOLED display, bursting with a billion vibrant colours and an almost bezel-less design. Its 200MP AI triple camera system is perfect for everything from artistic street-style portraits to epic night shots, with cool features like underwater shooting and AI Outpainting to refine your compositions. Powered by the Snapdragon 8 Gen 3, with a massive 512GB of storage, a brilliant 50MP front camera with selfie light, and Honor SuperCharge, it’s truly premium. Then there's the Honor 400, also ‘so much more than just a phone’ and a fantastic all-rounder. Its beautiful 6.55" AMOLED display is a feast for the eyes with a billion vibrant colours and super-slim bezels. The 200MP AI triple camera system is equally impressive for gallery-worth portraits and stunning candids, with an AI Camera Button for instant shots. Powered by the Snapdragon 7 Gen 3 processor, with 256GB of storage, a brilliant 50MP front camera with selfie light, and Honor SuperCharge, it delivers everyday excellence and even features 360° protection. Finally, the Honor 400 Lite proves that 'impressive tech' doesn't need a premium price, as it’s bursting with features. Its 6.7" AMOLED display is a treat, vibrant and detailed with minimal bezels, making everything look great. The 108MP triple camera system captures all life's moments beautifully, from portraits to candids, even offering creative tools like underwater shooting and AI Outpainting for that perfect shot. With a smooth MediaTek Dimensity processor, 256GB of storage, Honor SuperCharge, and 360° protection, it’s an amazing value package that’s ready for anything. Why upgrade? The 400 series offers a perfect match for any budget, each model packed with impressive AI camera capabilities, vibrant displays, and strong performance. Buy the Honor 400 Lite here Buy the Honor 400 here Buy the Honor 400 Pro here X6b. Thinking it's time to get your child their first smartphone? Or perhaps you're looking for an easy-to-use mobile for a parent that can handle all the essential apps? No matter who you're shopping for (even if it's for yourself!), Honor's X6b phone is definitely worth considering. It’s affordable, reliable, and honestly, it punches well above its weight for the price. The Honor X6b keeps you entertained with its 6.56” HD+ display and smooth 90Hz refresh rate, great for shows and games. Its AI-enhanced 50MP camera system captures lovely photos, from landscapes to portraits. And with a huge 5,200 mAh battery for hours of streaming, plus ample 128GB storage and easy facial recognition or fingerprint unlock, it handles all your daily essentials without any fuss. Why upgrade? For an excellent, reliable, and easy-to-use smartphone with a great display, capable AI camera, and long battery life, all at a very affordable price. Buy the Honor X6B here

n the world of Android phones, Google Pixels are almost royalty - famous for their high-quality cameras, unfussy software experience, and smart integration with Google services. So, if you’re on the hunt for a new phone that combines cutting-edge tech with a pure Android experience, you might find that there’s a Google Pixel you’ll click with. From amazing AI to foldable option, Google Pixels have something for everyone. Let a look at the latest models, and why you might want to make one of them your next upgrade. Pixel 9, Pixel 9 Pro, and Pixel 9 Pro XL. The Google Pixel 9 series is here, with some seriously exciting AI onboard. If you’re a fan of cutting-edge tech, this phone is packed with innovation. The standout feature? Meet AI Gemini, Google’s next-gen AI assistant that makes everything faster, smarter, and more personalised. Gemini learns from your habits, anticipates your needs, and offers better suggestions throughout your day. From composing emails to creating content, it’s like having a super-intelligent helper right in your pocket. Then there’s the AI-powered camera system. With improved software and hardware, the Pixel 9’s camera uses machine learning to help you capture stunning photos in any situation. Whether you’re snapping pictures in low light or trying to get the perfect shot of a fast-moving subject, the AI camera can handle it. It even optimises colours, shadows, and details for a professional touch in every photo you take. Why upgrade? If you’re looking for the latest and greatest AI in a phone, the Pixel 9 family gives you amazing experience. Whether you’re into photography, productivity, or just want a phone that adapts to you, this Pixel does it all. Buy the Google Pixel 9 here Buy the Google Pixel 9 Pro here Buy the Google Pixel 9 Pro XL here Pixel 9 Pro Fold. Google's latest foldable, the Pixel 9 Pro Fold, is a true productivity powerhouse. Unfold its massive 8” main display for a mini-tablet experience, perfect for multitasking with the built-in Gemini AI assistant drafting emails or summarising topics for you! It’s ideal for immersive viewing and easy document reading. The handy 6.2” outer display acts as a full smartphone for quick tasks. When open, both OLED screens stun with bright colours and a super-smooth 120Hz refresh rate, ideal for gaming or work. Its AI-powered 48MP triple camera system helps you capture incredible shots, with Magic Editor to make them flawless. Why upgrade? If you want a premium foldable that’s uniquely Google, the Pixel 9 Pro Fold is it. It’s more than a multitasking tablet; it’s supercharged with helpful Gemini AI, effortless photo magic like Magic Eraser, and intuitive Circle to Search, making your everyday easier and more creative. Buy the Google Pixel 9 Pro Fold here Pixel 8A. The Google Pixel 9a is Google’s mid-range marvel, packed with powerful features. It’s reliably brilliant, offering the signature Pixel experience with amazing AI magic, all powered by the super-smart Tensor G4 chip, making incredible Google tech highly accessible. Enjoy vibrant visuals on its Full HD+ OLED screen, and capture pixel-perfect photos with Magic Editor, easily erasing distractions or unblurring faces! Its Adaptive Battery also lasts over 24 hours, keeping you powered all day. Why upgrade? For the premium Pixel experience with clever AI photo magic and amazing value, choose the Pixel 9a. It’s dependable and future-proofed with an incredible 7 years of software updates – ideal for students or anyone loving a deal that truly lasts. Buy the Google Pixel 9a here

Hi Today I went to turn my data on and it said insert sim card. My sim card hasn't changed and has always been in. I went into sim manager to turn it off and on again but it's not letting me. I press confirm to turn it off but it stays showing as on, even though it's not registering. I have restarted my phone multiple times but no help. I have also tried installing the software update but it keeps giving me unknown error. It's a samsing s22

Has anyone else had an issue when on a call and someone else tries to call. I have call waiting, so when on the phone, I’m alerted to someone calling. But the caller is getting a dead tone or even number out of service, so they try again and again thinking they are not connecting by my end it’s notifying me fine. I don’t have voicemail as I got fed up of getting a missed call, dailing voicemail for the message to say “give me a call”. So I turned it off. But even pressing the Send to voicemail button (Apple) the caller is not getting the busy tone. What on earth is happening.

I am a vulnerable customer. I have been on the phone with ID for almost 2 hours today. The first agent gave me the complete wrong information. I was expecting a text message that never came. So I rang them again tonight. Again sent another hour on the phone. This Agent told me I was misinformed. She also told me there were no records of my previous call to them earlier today. She told me she was just about to put in a complaint in for me and put me on hold. But then we got cut off. I immediately ring the vulnerable customer phoneline again, only to be told that they are closed for the day. At no point was I warned of this, as a vulnerable customer. I was in the middle of cancelling the end of my contract. Will the agent continue to cancel the stop without me or will it now be completely cancelled tomorrow? The aim of today was to keep my old ID number, despite getting a new phone with ID. First I was told it was possible if I returned the new handset. I repeated it multiple times and she repeated it back to me. On the second call I was told this was not at all possible. This is just do not understand, as I am still staying with the same provider! How can I not be able to keep my own number from the same provider. We are in 2024. It seems ridiculous that this is not even an option. Apologies for the frustration.

Was in the process of upgrading and now I've struggled to get back in I've lost the chat

I have a lot of issues here, I was presented by this deal of a fixed £5 a month I also capped the account at the same rate, why am I suddenly issued a bill of £10 a month? This offer was entirely misrepresented. What should I do? Are you aware this deal was misrepresented on your website. I am very confused. I would appreciate your advice and support. Thank you.

Hi, just an easy question for someone… On IOS 18.1 (IPhone 15), what’s the meaning of this icon I’ve circled please?

Help

Forget the Oscars – it’s the iD Community Phone Awards that take centre stage! As we kick off 2025, let’s take a moment to look back at the standout phones of 2024. From the best camera to the most durable device, here are the smartphones that stole the show last year. Drum roll, please… Most improved – Google Pixel 9 Pro Fold. Sometimes the jump between an older version of a phone and the newest one isn’t what it could be. Luckily, the Google Pixel 9 Pro Fold is one giant leap. Literally. There’s a massive 8” main screen here. It’s big enough to use different apps side-by-side and when you want to chill out with a film, you won’t be squinting to see what’s going on. Then there’s Circle to Search. Like that jumper your favourite influencer’s wearing? Draw a circle around it and you’ll be told which brand it’s from and where you can buy it. Oh, and it’s got their handy Gemini Ai assistant built right in too. Trying to draft an important work email? Gemini can handle that. Not sure what that menu says when you’re on your hols? Google’s Ai will tell you exactly what that dish you’ve got your eye on is. Bon appetit! Pick up the Google Pixel 9 Pro Fold here . Best camera – iPhone 16 Pro. If you want to up your Insta game, you’ll need to snap up the iPhone 16 Pro. Apple’s latest makes it faster and easier to nail a picture-perfect shot. With Camera Control, you can access depth of field, zoom and other tools really quickly, all without having to faff about in a bunch of menus. Letting you focus on the important bits – like getting your hair right for that selfie. It’s not just photos that get the special treatment though. 4K 120 FPS Dolby Vision on the 48MP Fusion camera makes your clips and vlogs way crisper too. And they’ll sound as good as they look, with studio quality mics capturing every chat, laugh and terrible dad joke. After all, audio is 50% of the experience, and Apple aren’t cutting any corners here. Pick up the Apple iPhone 16 Pro here . Best battery – Samsung S24 Ultra. Plenty of smartphones use up a lot of juice quickly. And getting to the middle of the day and seeing your battery is already down to 50% is pretty naff. Samsung S24 Ultra to the rescue! This thing is rocking a huge 5000 mAh battery which means you’ll barely have to pause for a charge. That’ll cover a full day at the office, plus a long commute home. Very nice. Then when you do finally have to plug it in for a top up, you won’t be hanging about. It’ll be back to 50% in just 20 minutes. And if you can wait a tiny bit longer, you’ll have an 80% charge in about 37 minutes. That’s seriously speedy stuff. Pick up the Samsung S24 Ultra here . Best foldable – Motorola Razr 50 Ultra. Foldable phones are all the rage at the moment – and most brands are making their own version. But Motorola’s Razr 50 Ultra has a cool little trick up its sleeve. And that’s its 4” cover screen. This is exactly what it sounds like and means you can use all your apps while the phone is closed. Pretty cool, right? When you want to take it up a notch though, unfold the 6.9” OLED display and go BIG. Games and films will look way more epic on it, with bold, punchy colours and a 165 Hz refresh rate bringing it all to life. You won’t ever feel like your phone is chugging through stuff either. With a powerful Snapdragon 8 Gen 3 processor it’ll tackle any kind of app or game you throw at it. You’ll spend less time on loading screens and more time playing! ​​​​​​ Pick up the Motorola Razr 50 Ultra here. Best value – iPhone 16. We’re all feeling the pinch nowadays. So, when you do spend your hard-earned cash on a shiny new phone, you want to make sure you’re getting your moneys worth. Which is exactly what you get with the iPhone 16. Built around the A18 chip, it’s one super nippy device. It’ll help it last all day long and speed you through any kind of multitasking – whether that’s work related or the fun stuff. Plus, if you’re anything like us, and clumsy as can be, you’re in safe hands. The latest gen of Ceramic Shield on the front is twice as tough as any other smartphone glass. Phew. It’ll get even better as well. Apple Intelligence – their own special AI – is already built-in. But in December, there’ll be more helpful (and downright cool) updates coming to it. Sounds pretty Ai.wesome to us… Pick up the Apple iPhone 16 here ​​​​​. Got a phone you think we’ve missed? Give it a shoutout down below and tell us what you love about it!

First post so be gentle….😉 My wife and I are going on a Western European cruise and I’ve spent a few many hours reading on here about other customers tales of woe. I’ve also spent some time reading the iD FAQ/help pages too. I think I’ve got my ducks in a row but maybe one of you out there could pass a glancing eye over this and spot something I’ve missed? In preparation for our upcoming cruise I’ve clicked on the iD Mobile App (with both eyes shut, all of my fingers and toes crossed whilst jumping backwards through a flaming hoop) to find, after losing count as to how many updates it’s been given in recent months, it worked (I know, you must be as shocked as me) Then via the iD Mobile App → Bills → Mange bill cap: set the bill cap to £0 and clicked save as I’m a cheapskate but also read of others getting an unwanted ‘surprise’. Also via the iD Mobile App→ Plan → Manage your iD services: turned International on turned Roaming on turned Premium off clicked save On both Samsung phones, Settings → Connections → NFC and contactless payments set to off (personal preference) Mobile networks →Data roaming set to off until we reach each European port Mobile networks → verified VoLTE is on (not important for this post query) Mobile networks → verified Network mode is showing LTE/3G/2G (auto connect) is set (again not important for this query but was worth checking) Network operators → turned off the default auto to manual and selected iD as I’ve read about a few ‘problems’, even one in the UK and then I’ll manually pick the strongest partnering network signal of: Orange or Movistar or Vodafone or Yoigo when in Spain MEO or NOS or Vodafone when in Portugal BYTEL or BOUYYGTEL or Free Mobile or Orange or SFR when in France Also prior to embarkation on the ship, we will grab the phone, go to Phone → Settings → Wi-Fi Calling set to off As the ship sails away from the UK slide both into airplane mode. Then assuming I can make and receive voice calls, use WhatsApp video calling, send the odd WhatsApp picture and check the weather forecast at the above destinations, when I get back to the UK reverse most of the above. As an aside note during last years Norwegian Fjords cruise using the ‘every little helps’ network it was very straight forward and very easy to use. Hoping this one does the same…. Thanks in advance for any clarification (And I might have written this a bit too late as we sail this Saturday🙄) edit. Sorry for spelling cruise wrong, I can see how to edit the title

I'm having problems with making/recieving calls. The mobile data and text messages are working fine. I tried restarting, network resetting which didn't work. Any suggestions what I could do? Many thanks