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3680 Topics
Kate Austin-Smith
New
 Contributor
asked inAsk a question.
Help. In Thailand reached my capped limit and phone is now blocked!
Please can someone from ID mobile contact me urgently. I am travelling in Thailand and my phone has been blocked due to the capping limit, so I cannot make any calls without adding money to my account which isn’t possible as the live chat isn’t accessible for some reason and there is nowhere to do this on my account. Help please!!
1126
Tom
K
Active Contributor
posted inAsk a question.
kerri
Iv been trying to get on asda app i put my details in and thats correct but it says they sent a code to my number but not getting the codes come through can anyone help me pleasw
60019
Tyler
A
Community Member
posted inAsk a question.
transaction number
I didn’t get welcome letter, so I need transaction number please
131
Tyler
sffg
Community Member
posted inAsk a question.
cashback
Hi there i have a cashback offer and was wondering if it is valid on pay as you go, or is it just for a 12 month contract?
511
Tyler
D
New
 Contributor
posted inAsk a question.
cant receive verification for whatsapp
For over 48 hours now WhatsApp keeps saying retry in 5 hours I’ve not trecived any verification I’ve been through all the trouble shooting this happened since ID changed my phone number two days ago I’ve been into curry’s where I got phone from they say they have no answer and for me to contact fb who owns WhatsApp it’s disgusting I have no one else to help
3934
Daz_S
W
Active Contributor
asked inAsk a question.
Calls.
Old number switched to iD mobile. Able to receive and send texts but cannot make or receive calls. Any suggestions on how to sort?
36530
Tom
Manchester160476
Community Member
asked inAsk a question.
6 days in USA
I am travelling to Dallas next week for 6 days. I have onlly recently gone onto ID mobile monthly from having a contract for years. It dawned on me that i might get roaming or usage charges that my contract used to cover. What is the best way to do this ? i will be using my phone for maps and whatsapp only really / limited emails - I wont be ringing or MMS Is it better to buy an e-sim for USA or just put a cap on my usage? please can someone assist
2392
Daz_S
Bendybennett
Active Contributor
asked inAsk a question.
How do you receive badges on your profile?
I've now been an ID member for over 9 months and still haven't received any badges. What do I have to do to get some awarded?
233
Daz_S
Bendybennett
Active Contributor
asked inAsk a question.
Google pixel 9 pro or the Motorola RAZR 50 ultra?
I'm thinking about getting another phone and plan from I'D to give to my daughter. I stuck between the New Google pixel or the Motorola RAZR 50 ultra. I've already got the Google pixel 8 for myself so I'm thinking the pixel 9 will be similar to my phone. What does everyone think? Which way shall I go?
8962
Bendybennett
Lee93
New
 Contributor
asked inAsk a question.
Free samsung watch
As part of my deal I could apply for a free Samsung watch. How can I do this?
6823
Lee93
T
Active Contributor
asked inAsk a question.
Motorola Edge 40 neo - is it 5G compatible
The list provided by iD includes a mobile called Motorola Edge 40 neo 5G - which does not appear to exist. My phone is a Motorola Edge 40 neo, and I have been totally unable to find out whether or not it is compatible with 5G. There is nothing in the phone settings, and googling hasn’t provided the answer either. I have had this phone less than a year!
18116
T
C
New
 Contributor
asked inAsk a question.
unlimted plan but not clear on app how to add on ?
I have an unlimited plan but am told that I have reached a cap . On the ID app - not clear how to add on - there is a section to only allow for more data . I need it to call when I am abroad . How do I make sure that when I bought more data - this will allow me to make calls in the US ?
764
Tom
H
Community Member
asked inAsk a question.
network provider request
How do I request a network provider activation for my e-sim
262
Tom
P
Community Member
posted inAsk a question.
Sim card
I ordered a SIM card 10 days ago and it hasn’t arrived. I can’t access chatbot as I don’t have access to my phone without the sim and the phone number given sends me back to chatbot! In the mean time I am being billed for a phone I cannot use. What do I do to report the missing Sim card?
141
Tom
Bex Keightley
Community Member
asked inAsk a question.
camcel port in
You can not fulfil my order: the order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages. but I requested a pac code to switch on 12/11/24. I no longer want to switch to iD mobile and want to cancel the port in.
521
Tom
T
Community Member
posted inAsk a question.
Bill Not Changing Even Though I’ve Changed Contract
I had a contract that charged £49 a month for a phone and data however that ended start of October and I have since upgraded to a SIM only that’s £8 a month. The problem is I am still being charged a lot more than £8 (£49, £33 ) even though I have changed my contract. I did not have any late payments since I set up a direct debit so I don’t know why the price hasn’t changed.Could I please get help asap
1035
Daz_S
Daniel James
Community Member
asked inAsk a question.
number ported in but not working correctly.
Hi. I was with id mobile SIM only. To get a new deal I ported.my number to ee pay as you go SIM card and then used a PAC code to move the number back to id mobile on a pay monthly contract. However it's not working correctly. I can text out but not receive texts. I can ring out and receive calls when in the UK. I'm currently in Spain and can ring out but not receive any calls. My phone is presenting it's self with my ported in number. The number port obviously hasn't worked successfully. It's been a week now and still not working. Can someone from id mobile look into this please ? Number is [REDACTED]. Many thanks
1574
N
L
New
 Contributor
posted inAsk a question.
Mr C Allsopp
I wrongly deleted my Direct Debit but very quickly had my bank reinstate it. I have changed providers on my Mobile and although I have tried many times to make contact with ID Mobile no one is getting back to me. Yesterday will be the 3rd or 4th time I have tried. My latter went yesterday to Salford and requested a bill that I am willing to pay for my lack of judgement. I also requested released from my contract and am willing to pay for early release plus what ever penalty ID Mobile may impose. I don’t think I can use my mobile now to ring any on at ID Mobile but they still have my E mail address and still use it. is there any who can help me further request ID Mobile accept my sincere offer to pay this bill and I already apologised in my letters. Any help will be gratefully accepted.
424
N
G
Community Member
asked inAsk a question.
mr
What is the customer service of id mobile?
503
Tyler
Taran Carter
Community Member
asked inAsk a question.
Problem with connecting to Tv with mobile hotspot
My phone (iphone13promax) will connect to my girlfriends tv via mobile hotspot completely fine and have no issues. When my girlfriends tries with her phone (iphone15plus) it will show her phone on the connection list but never connect. I’ve gone into her settings and made sure they all match mine in id app and system settings on the phone but it still will not work. Any help will be very much appreciated. Thank you.
1212
T
Piotr Sobczak
Active Contributor
asked inAsk a question.
Number change and keep oryginal as well.
Can I change number on ID mobile, but at the same time don't lose existing one with intention to port it to different network? I heard if I use Pac code and take oryginal number to other network I will have to pay termination fee for my contract.
2673
Kash
M
Community Member
asked inAsk a question.
North Sea Fishing
Can someone please tell me if I'm out sea fishing off Whitby Coast will I get charged roaming fees? Thanks 😁
353
Kash
M
Community Member
asked inAsk a question.
Is there a customer care helpline or live chat any more?
Is there a customer care helpline or live chat any more?!
1452
Tom
R
Community Member
asked inAsk a question.
imessages
Why are imessages not working on my iphone
291
Tom
Sandra Gee
New
 Contributor
asked inAsk a question.
can't make calls or texts
I’m getting a message that i can’t make calls but I have unlimited calls and texts.
2093
Tom
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