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3682 Topics
D
New
 Contributor
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Order not going through with Carphone Warehouse
Hi, I'm trying to order the Pixel 9 with the Pixel Buds Pro 2 promo contract through Carphone Warehouse but it keeps getting rejected with the following message: "The order you placed through www.carphonewarehouse.com has been accepted by the iD Mobile network, however not for the chosen handset and tariff combination that you have ordered. The iD Mobile network would be willing at this time to offer you one of their great sim only packages." Is this an issue on my side or a CPW issue? Thanks.
5991
Tyler
J
Community Member
posted inAsk a question.
IDapp
idapp does not recognise my details
91
Tyler
A
Community Member
posted inAsk a question.
Welcome email
I have not received my welcome email and need the transaction number, to keep my old number
141
Tyler
M
Community Member
posted inAsk a question.
i cant send or receive text messages.
I haven’t been able to send or receive text messages. What I’ve read is that I should reset my network, I have an iPhone 15 and not sure what to do. Any help would be greatly appreciated.
872
Tyler
M
Community Member
posted inAsk a question.
refer a friend
My son has just got a contract with you then I turn reference me I got a contract and the my wife got a sim only deal in the last 4 weeks why wasn't I told about the refer a friend and only now getting an email about it
311
Tyler
D
Community Member
posted inAsk a question.
roaming and contract details
I would like to find out if I can use my phone while in Oman. What would it cost? Is there an add on I could.buy? I can't seem to work out the duration of my current contract.
361
Lauren
L
Community Member
posted inAsk a question.
Bank details wont match
I am trying to purchase a sim only deal but my bank details won’t match even though they’re correct
391
Lauren
Pawel Cichy
Community Member
asked inAsk a question.
new sim
I need new phone number new sim
871
Lauren
Susan Teasdale
Community Member
asked inAsk a question.
transfer id mobile number when upgrading
I have a id sim only deal. I would like to upgrade to a id package that includes a phone. How do I keep the same number?
1411
Lauren
Mark Sam Macleod
New
 Contributor
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not been able to kake calls for over s week
I've not been able to make or receive calls or txt messages for the last 2 weeks. Done the upgrade but still nothing. Using Samsung galaxy phone.
693
Lauren
Kelly Miller
New
 Contributor
asked inAsk a question.
limit usage of phone for 14 yest old
Is there a way of limiting the usage of my son’s phone? If I block the sim can I unblock it at a later stage or will this permanently block the sim?
1273
Lauren
B
New
 Contributor
posted inAsk a question.
Number Transfer From Three Has Not Happened
After switching to ID from Three at the start of September I had to use my old Sim to keep my number.The PAC transfer doesn’t appear to have worked and the number shown when I log in tomy ID account shows the replacement ID number.Is there an error or is the process still taking place ?
974
Lauren
C
New
 Contributor
posted inAsk a question.
proof of purchase
Hello I need proof of purchase for Cashback claim and how do I claim the laptop that came with the offer I purchased
151
Tom
M
New
 Contributor
posted inAsk a question.
billed twice
My bill was paid from my bank on 10th October for £7. I have had another notification to say £7 will be taken again next week. I recently, about a month ago, upgraded my subscription with ID. Has one not been cancelled ?
344
Tom
K
Active Contributor
asked inAsk a question.
Get your settings
Does this tool work? https://www.idmobile.co.uk/help-and-advice/get-your-settings/settings-tool I’m going through the process but its not sending me any notification. My problem is I cant send text message. Am getting MMS not supported by network. I’ve been through all the manual process and checked everything is correct. I was hoping if there is a glitch this tool might correct it. I have been through all the tips found on youtube regarding this problem but still unsolved.
533
Tom
R
New
 Contributor
asked inAsk a question.
my current sim wont accept e-sim….need a replacement SIM
Just ordered a second number, chose e-sim option, but my current Sim is saying it wont accept am e-sim. So need my current sim replaced with a compatible one, how do i?
683
Tom
J
Community Member
asked inAsk a question.
Faulty sim
I cannot make or receive calls. My sim does not work in another phone and a different sim works in my phone. I have good network coverage.
271
Tom
Graham Morrison
Community Member
asked inAsk a question.
Wrong Number
Change my phone recently and kept my number (REDACTED) I can make calls , receive calls, send a text, send a message on WhatsApp but can’t receive a text message, the number that’s receiving my texts is the number that came with the phone (REDACTED) I have tried to change the number in message settings, turning off chats, verifying my new number but it keeps coming up with the old number. I would have thought that when keeping my own number that would have included messages as well. Nora Morrison
472
Tom
M
Community Member
posted inAsk a question.
not recieving mobile text messages
Hello, for the past days I can’t receive mobile messages and codes sent to my account, can you look into this please
1034
Tom
Chris Brewer
Community Member
asked inAsk a question.
Unable to use ID mobile in house
My wife and I use the same phones (IPhones), both using ID Mobile sim’s. However, whilst mine is fine for both incoming and outgoing calls, my wife is unable to make or receive any calls at all. The only option is for her to WhattsApp to make calls. Away from the house her phone is fine. Help please!
562
Tom
Joe Graham
Community Member
posted inAsk a question.
bollinf
Need live chat
81
Tom
Marion Douglas
New
 Contributor
posted inAsk a question.
Phone number
I am trying to find out which is my Phone number with ID . My contract says it ran out in2021, so don’t know what is happening
393
Tom
K
Active Contributor
asked inAsk a question.
MMS not supported by network
My problem is I cant send text message. Am getting MMS not supported by network. I’ve been through all the manual process and checked everything is correct. I have been through all the tips found on youtube regarding this problem but still unsolved.
1826
K
Michael Austin
Community Member
posted inAsk a question.
no data
At places I can’t get coverage on my phone at all I’ve reset my settings and still not getting coverage
81
Tom
M
New
 Contributor
posted inAsk a question.
banking texts not received
Hi is there any blocks of any type of number texting me as I cannot receive texts from my credit card company so I cannot use my banking.
523
Tom
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