Skip to main content

Getting started with iD.

New to iD and have a question? Ask it here!

  • 537 Topics
  • 1,839 Replies
537 Topics
M
New
 Contributor
asked inGetting started with iD.
mobile data not working
Why is my mobile data not working, I have plenty of data and it is not a new sim card. Thanks
30814
Matthew T
A
Community Member
asked inGetting started with iD.
Switching from vodafone sim only plan
Hello. I've got an existing sim plan with Vodafone business. Am I able to switch onto IDmobile and use one of the offer?
1721
Kash
V
New
 Contributor
asked inGetting started with iD.
Roaming Charges
Good morning, I have a problem with this bill from August and September. I know I wasn't away from UK in Canada. However I'm asking kindly. I didn't know that will be charged for high amount of income cold receiving. I'm really sorry about this. I would like to kindly ask is any chance you can give me a refund because I didn't know this much charge and also I am valuable customers for you. I have two account with you please. This is my first time I had a mistake. I won't do it on the future and again please give me some refund. It will be grateful. Thank you very much.
1582
Kash
K
Community Member
asked inGetting started with iD.
New ID Mobile SIM issues
hi everyone, I recently purchased a phone through mobiles.co.uk, and this came with an ID Mobile Sim. Now I wanted to port my number over, so I installed the SIM card in my phone to find out what the original number was so I could get it changed to mine. I was surprised to see that my own existing mobile number came up as an option, I’m not sure if I put my telephone number in when I purchased the contract but I have not actually ported it over yet so I’m not sure how that’s possible. existing mobile number came up as an option, So I selected it, it shows as no signal and I can’t make calls using this I’m quite confused, my old SIM card still has my telephone number on it, and this new ID Sim seems to have the same number as well so I don’t know how I can get this resolved.
1241
Kash
Mark Woodrow
New
 Contributor
asked inGetting started with iD.
cannot move from EE as this message comes up
The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463085819866 can’t port across PAC not registering? please help
151
Kash
K
New
 Contributor
posted inGetting started with iD.
new to idmobile says no network
Bought new phone First contract with idmobile. Says SIM card will activate as soon as its in. But it doesn't. Tried activating it through app Says not correct details. Keeps going round in circles NEED HELP
301
Matthew T
Vika Skliarova
Community Member
asked inGetting started with iD.
Keep my number.
Hi .I tried to make the instruction, sent the PAC to the number. But when I do the summit, I see this: The requested URL was rejected. Please consult with your administrator. Your support ID is: 10294647463084770398 Could you help me with this please,? Regards Viktoriia
1072
Tom
T
Community Member
asked inGetting started with iD.
Unable to set up account on App. message that details are not recognised.
I have a new account with ID mobile. When entering the phone number, DOB and surname the app sends a message that my details are not recognised. I have followed tutorials and guides but they do not help. It advises to contact customer support. Can you please advise? Thanks
481
Matthew T
TimmyH
Community Member
posted inGetting started with iD.
Error keeping my old number
Hello As part of the switch to ID mobile, I've opted to keep my old phone number. I supplied the PAC his seems to have been enacted ok but with the exception when I send a text message people see a different phone number to what I'd expect. Is there a known solution to this? When I make phone calls or receive texts it comes up as the number I'd expect (ie the number transferred over) Thanks Tim
871
Matthew T
Harmony Isgolde
New
 Contributor
posted inGetting started with iD.
no phone number on email?!
no phone number on new customer email so cant send it with my pac code What to do?
241
Tom
EllaHP
New
 Contributor
posted inGetting started with iD.
Contract through Mobiles.co.uk - no transaction number
Just that really. I’m trying to bring my number over to iD but I have no “welcome email” and no transaction number. Anyone have any ideas how to find this number?
291
Tom
Vika Skliarova
Community Member
posted inGetting started with iD.
. my order number is 1354814hi84.. i just to to correct i would like to save my current number
Hi. my order number is 135481484 .. i just want to correct i would like to save my current number. Regards Viktoriia Skliarova
241
Tom
Alex Stummer
New
 Contributor
asked inGetting started with iD.
transaction number
Signed upto id a while ago and can’t seem to find my transaction number in emails etc , anyone help me out in order to swap my phone number over
1091
Kash
O
New
 Contributor
asked inGetting started with iD.
cannot set up app
I have kept my old number when moving to idmobile but cannot add this number to my account/ or set up the app. my existing number has transferred it works if I use the number supplied with the new sim - but do not receive the verification text to set up the account. Is this a usual problem?
1225
Kash
Elizabeth Ablett
New
 Contributor
asked inGetting started with iD.
How to remove a cap
Please help me to remove cap on my calls, I do not understand why I cannot make calls because I have a package calls and minutes unlimited and when I wanted to make a call I had an automated VOICE that I have to pay or remove a cap, cannot find where it is. Please help. I have been using it just about 10 days, and there is no option to ask a human being what do I need to do ro be able to make calls.
4319
Elizabeth Ablett
D
New
 Contributor
asked inGetting started with iD.
keeping old mobile number
Can you please advise how I keep my old mobile number
1553
Tyler
E
New
 Contributor
posted inGetting started with iD.
Problem with transferring my old phone number
SOLVED NOW.I have followed the steps indicated in the website but I get the following error message We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. The information that I have entered is correct (as far as I know) so not sure what the issue is. Any help would be appreciated. Thanks.
913
Nadege
N
Community Member
asked inGetting started with iD.
PAC code not working
I have seen many people have the same issue. I used the feature to enter your PAC code, your old number, new number and transaction number starting with a 4. All details are correct but this is the 4th time I've tried and it always tells me there's an error. Could you please help me resolve this? Thanks
511
Kash
D
Community Member
asked inGetting started with iD.
Not able to get a PAC code to keep my phone number
I have switched to idmobile from Three, and want to keep my original phone number. I have sent a text to 65075 with PAC and my birthday as instructed, but I get a text back that they are struggling to verify my account.
4065
Kash
Gerry Dorrity
Community Member
posted inGetting started with iD.
need help getting started
Help me
291
Kash
A
New
 Contributor
asked inGetting started with iD.
Port Form Issue
Every time I fill in the form to transfer my number with a PAC code it's telling me it's the wrong information.how do I speak to someone or is id a waste of time.
311
Kash
Jane Slater
New
 Contributor
asked inGetting started with iD.
Network reset
I need to use network reset to change my phone number. Will doing this wipe my stored information?
1503
Kash
A
New
 Contributor
posted inGetting started with iD.
change my number
I have entered all the details required to transfer my old number to my id SIM but it keeps telling me the information is wrong.is it because it's weekend and I have to wait untill Monday.
1283
A
Stuart444
Active Contributor
asked inGetting started with iD.
How do I communicate with iD mobile?
I’ve been a 3 customer for over 20 years, but was lured to iD mobile by a good deal on a new phone. However I’ve still not heard from them since setting up the contract. They did email to say the google pixel 9 XL is “ currently out of stock ….. we’re expecting it shortly, so it should be with you soon. “ When is “soon”? They haven’t told me. I’ve had an email saying “We’ve created your account”, but when I try to log in it just says my details don’t match. Can I find a phone number to call them? No. How about an email address? No. Live chat? No, it just points me to FAQs. I see a lot of messages here which point to problems with iD. Should I ditch out now??
1422
Stuart444
S
Community Member
posted inGetting started with iD.
wifi router
I am wanting to use my id sim in a WiFi router but can't register the sim
822
Matthew T
Terms & Conditions