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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 513 Topics
  • 1,512 Replies
513 Topics
C
Community Member
asked inPlan Changes & Upgrades.
DD set but cant chamge plan
I changed the DD over to my sons details a few weeks ago however it didn’t take payment! I paid the outstanding balance and then set up the DD again. I want to look at new plans and it won’t let me! Help!
131
Tyler
R
Community Member
asked inPlan Changes & Upgrades.
Sorry, you can't upgrade right now.
Hi all, Just a quick question, I am on pay monthly and was due for upgrade for a while. As there was no DD set on my account, in order to be considered I had to set a fresh DD. I’ve done it yesterday with a first DD payment due on 27th July. Thing is the website is still returning ‘Sorry, you can't upgrade right now as no active DD’. My question is, how long wait is required for this to be completed? Will I have to wait until the first DD is collected on 27th July or perhaps earlier then than that. Been with id for 4 years now and this is my second contract that just finished. Cheers guys Raj
1342
Tyler
WAZUPY
Community Member
asked inPlan Changes & Upgrades.
Upgrade offer shown on home page but leaves once I click on 'upgrade'
Hi, I am currently on a £10 a month sim only contract with ID mobile and have been a customer for a few years. I tend to upgrade my sim when a better upgrade option comes along and today, a sim only upgrade recommended deal appeared. £10 but instead of 100GB like I get now, it was an unlimited data sim. I decided to upgrade to this, however when i click on the deal, it takes me to the upgrade page and is nowhere to be seen. I've scrolled through each of the upgrades to see if i have missed it but it is not there. How do i get this deal? Thanks, Will
1662
Tyler
L
Community Member
posted inPlan Changes & Upgrades.
contract
X
61
Tom
W
New
 Contributor
asked inPlan Changes & Upgrades.
Changing SIM only plan
I’ve seen this cracking deal on Money Saving Expert and given I’m currently on a 1 month rolling SIM only contract for £7 a month for 15GB of data, I’d like to switch over to pay the same price for a better deal. As this isn’t an upgrade which is offered directly through the ID Mobile website, even though the SIM is bought through them, what would I need to do? Do I just buy the deal, then contact ID to have my number moved over to the new SIM or is it even more simple than that? Cheers, Wes
3385
Tyler
Mikey Janowski
Community Member
asked inPlan Changes & Upgrades.
Pixel 8 upgrade with earbuds but no earbuds
I know it’s a reoccurring question but when I did it the last time for my son’s phone, they were delivered, back when the 6 was on offer with them. This time they didn’t come in the package but in my email it states that they will be delivered. No talk about having to claim them. I also can’t get anywhere because apparently that promotion has ran out? Any help would be highly appreciated! I only have time to claim till the 29th.
571
Kash
J
New
 Contributor
asked inPlan Changes & Upgrades.
Sim only upgrade after 6 months
Hi there. Looking to join ID on a sim only deal, I've read after 6 months of 0 missed payments I'd be able to upgrade to a handset plan? Is this correct? I don't have a perfect credit score but it is improving but just wondering so long as I make the 6 payments on time and have a good payment history with ID id be able to upgrade to a handset plan? Thanks
1184
Tom
T
Community Member
asked inPlan Changes & Upgrades.
Proof of purchase for free gift
Hi guys I recently purchased a new google pixel 8 and ive either lost or not been sent the proof of purchase email which is needed for the claim, could anyone help in getting this sent out again ? Many thanks TJ
663
Kash
H
Active Contributor
asked inPlan Changes & Upgrades.
upgrade
Hi I upgraded earlier before 6pm - to a new phone the email said processing order - they haven't taken any payment yet (upfront cost) now they've sent me an email to call them. Do you think it's to do with the unable to pay through the app/website? If it is what do I do when I call them? As I need the phone delivered before Thursday. But if I can't pay for it what do I do? When it isn't my fault? If that is the issue? I'm autistic and I'm panicking about calling them tomorrow now. Thankyou.
731
Kash
Amina Huseynli
Community Member
posted inPlan Changes & Upgrades.
refund for incorrect charge and renew plan
I have been incorrectly charged extra New app is confusing I need to renew my plan now
382
Kash
Martyn Briggs
New
 Contributor
posted inPlan Changes & Upgrades.
phone not delivered
My new phone has been lost by dpd
412
Tom
H
Community Member
asked inPlan Changes & Upgrades.
Plan not showing up
I’ve recently added the £10 6GB PAYG plan to my account but everything is showing up as 0 on the app so no idea how many GBs, minutes etc I’ve used/have left for this month. The app just says I don’t have a current plan even though I’ve paid the £10 and it does show my usage amount so far. What is going on??
251
Tom
N
New
 Contributor
asked inPlan Changes & Upgrades.
problem with my upgrade
Hi just tried to upgrade my phone, now being told there is a problem with the choice etc shouldI cancel it and reselect my choice if yes how do I do that
913
Tyler
T
New
 Contributor
asked inPlan Changes & Upgrades.
Early upgrade from sim only to phone
Hi. My contract ends in 57 days. I am on a sim on plan 24 month contract. I want to upgrade early and to a plan with a phone this time. Could anyone point me in the right direction please? TIA!
1823
Tyler
E
Community Member
asked inPlan Changes & Upgrades.
Data Speed Issue - Emmanuel Katto
Hi everyone, I am Emmanuel Katto and I'm experiencing some issues with my data speeds on my iD Mobile plan. I've got the 'Unlimited Data' plan and I'm finding that my data speeds are consistently slow, especially when trying to stream videos or music. Has anyone else experienced similar issues? Are there any specific settings or troubleshooting steps that I can try to improve my data speeds? Thanks in advance! Emmanuel
171
Tyler
KatTagg Sara
Community Member
posted inPlan Changes & Upgrades.
i upgraded my phone but no confirmation
so I've gone and upgraded my phone plan to the iPhone 12 via Carphone warehouse but still with ID mobile. i received my confirmation email, order number and and received email saying my order is being processed. I haven't received anything from ID mobile about the upgrade. I want to make sure I'm not paying for 2 mobile phones
9181
Tyler
J
Community Member
asked inPlan Changes & Upgrades.
PAC code
Can I use a PAC code to start a new contract with ID when I'm already with them? The phone I want isn't listed on my upgrade options, and this might be a good opportunity to put my account into my name rather than my Dad's who originally set the iD account up several years ago.
801
Tyler
T
Community Member
asked inPlan Changes & Upgrades.
why can't i check out when purchasing a new id plan?
I'm already an Id customer and I got an offer for a new plan with more data, so I go through the process of putting all my details, including payment details etc in.... Then it gets stuck and says there's some kind of error? I've tried different times and every time it stops at the payment page. And now I can't even find how to contact id to resolve it. Can anyone help?!
4812
Tyler
S
Community Member
asked inPlan Changes & Upgrades.
My plan details suddenly changed, please support
Suddenly I was left with no data and when I tried to log in on th app had to re-set the details. Now it shows 9 GB and not 63 while I have received no email whatsoever.To be noted I was left stranded with no data (using the phone as map) while driving when this happened - very unfortunate situation.
362
Tyler
A
Community Member
asked inPlan Changes & Upgrades.
Upgrades
My 24 month contract ends in 2 months and I have been notified that it is time I upgraded. Before i upgrade now, how does it work with the existing 24 month contract?. Do my payments for this contract automatically stop and transfer onto my upgrade or will I still be billed for the final 2 months of the exisiting contract?. I am confused as I am being told to upgrade.
1192
Tyler
F
New
 Contributor
asked inPlan Changes & Upgrades.
triangle porting without early termination of contract
I have two iD plans each with their own number. Plan A is about to end and Plan B has another 12 months to run. I want to transfer the number on Plan A to Plan B and the number on Plan B to a PAYG plan. I believe this will require triangle portings of both numbers, but how can I stop the Plan B contract from being terminated early while I transfer the assigned phone number?
1754
Tom
S
New
 Contributor
asked inPlan Changes & Upgrades.
Proof of purchase
I need proof of purchase/upgrade to claim my free gift promotion?
201
Tom
V
Active Contributor
asked inPlan Changes & Upgrades.
Why isn't my add on effective right away?
Why isn't my address on effective immediately as ID's adverts state?
242
V
J
Community Member
asked inPlan Changes & Upgrades.
upgrading to sim only from monthly
Hi, just wondering how to change my contract now I can upgrade. Happy with my phone, so would like to change to sim only from monthly.
1121
Tyler
P
New
 Contributor
asked inPlan Changes & Upgrades.
Sim only deal not registered?
Hi all, I have just upgraded a Sim only contract, I went from £10/100Gb 1 month rolling contract to a £10/100Gb 12 month contract which had an offer of the first 3 months £0. I have received confirmation of the order (I also took a screen shot of the order). My app now tells me that I’ve upgraded to a £10/100Gb 1 month rolling contract. It has changed because it’s not allowing me to upgrade my sim it’s saying I have to wait 31 days. can someone please help to try and explain what’s happened and what needs to be done to rectify. many thanks, Paul
573
Tyler
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