Plan Changes & Upgrades.

Hi there, if I am to upgrade early what do I do with my old phone? Do I need to pay an extra fee or do I just keep my phone?  TIA

I am trying to upgrade my contract to the Pixel 10 pro as I have 15 days left of my contract, once I have the deal I want in my basket , I type my card details in and then press process and a message comes up sayin ' Error An unexpected error has occurred Oops something has gone wrong , please go back to the previous page and start again , if you continue to get this message , get in touch with us via our contact is page .I tried it like 5 times yesterday and twice today and don't know what to do 

I placed an order for an upgrade to the galaxy 9a on Wednesday 2/4/25. I haven't had any email confirmation or money taken out. The 9a was showing as a preorder item, think it's available from the 11/4/25, could this be the reason? Either way, some help on this would be wonderful. Thanks 

For the last month or so I’ve been getting emails about my upcoming upgrade. I even had a phone call from Curry’s/Carphone Warehouse about it. I’ve seen the upgrade I want which is the next model up but lower monthly costs. I didn’t know how to do it so I did the chat I was told that I couldn’t upgrade as I still owed money on this account ( but all over my account it says I can) and then even though it was a deal on there website, I couldn’t have it. Has anyone else had this as I’m about to give notice as I think the service I got was shocking!

My ID mobile contract has just ended. However, the best deal was not available to me via the upgrade service so I bought the best deal on a comparison website instead. I am therefore not 'switching' to ID mobile and have not upgraded through them but will still be with ID mobile. How can I keep my mobile number? Everywhere says that I can't use a PAC code as my number is already registered with ID mobile. Thanks

My contract expired and I want to go sim only

I have a sim only 1month contract deal that is £9 for 30G. I want to upgrade this to the 63G at £4.50 for the first 6months and £9.00 thereafter in a 24month contract as advertised in the “My Plan” section of the ID mobile app. When I click “Upgrade to this deal” it takes me to the ID website where it shows all the current deals however the deal I want (which is shown in app) is not listed. Also I have been on this particular 30G plan going on 6 months. 

Hi my phone contract ends today  I would like to find out  how to change for sim plan only  so monthly cost will be  lower , i don't find that options on my app( only phone upgrades).  Should I  cancel contract and  then choose sim plan only..?

My contract is due to end next month, am i albe to move to a sim only contract after this or do i need cancel my contract and leave for another provider?Thanks

I am an existing sim only pay monthly customer. I would like to change my plan through a link on Money saving expert. The link for this I'd https://rewards.giftcloud.com/uk/capture/id-mobile/36471?anprgid=B39791?anpid=vouchervalue30&anpid=M39791_a6033ab7-e06b-4866, the details are for this Online Exclusive £30 Gift Card When you purchase a 12 Month SIM only plan with 50GB of 5G data for £8 £2 a month for first four months. ? month, with 3 months 75% off-a5a5-c1a1997dce0b. I might not be eligible as I am an existing customer, but could I haggle with retentions

How long does a new plan take to become active with an upgrade that is on pre order? 

Hello, I have 2 id mobile numbers/contracts, I want to cancel one and move the number to the other. How can I do this? Thanks

I am currently on a £5 a SIM only monthly rolling contract with 1.5gb of data. I'd like to sign up to the Double Up On Data promo of £6 a month (rolling contract) with 20gb of data. I think the promo is only for existing customers taking out an additional plan. Thinking of signing up to the promo plan and unsubscribe my current plan. Then transfer my number. Is that possible? To the ID moderators, is there a way to just upgrade to the promo plan rather than the above?

Hi, I recently request an upgrade (pixel 9), the order has been processed and upfront payment taken but I have had no update on delivery of the device. Can anyone from iD mobile help clarify the delay? Thanks.

cancel esim pay monthly 

I switched to an iD mobile SIM in my old phone a month or two ago but I now want to get a pay monthly phone contract (from iD) and either add my current sim contract to it, or cancel my current one and just take the sim offers included with the phone. Is there any option to do this without having to cancel, pay early cancellation fees then place a new order? 

I upgraded in the 12th and now have no data until 3 days 

Started a new contract on the 9th August 2025 it's now 15th August and still have no handset. Spoke to Agents numerous times and every time they tell me to wait 24 hours that's 6 day's on the run 🤣 what should I do.

As the title says, my contract started on 11/10/23, at the moment I am only being offered phone upgrades. I want to switch to a 1 month rolling SIM only contract, at what date will this option be available to me?

I can't see 'sim.only' in the plan change options on my app. My pay monthly contract is about to expire on 11 Sep... but when I go to look at upgrade options in the app... it only shows more mobile phone deals. How do I upgrade to sim only???

Hi I’ve received a call from this number 0141 479 0159 claiming they are from Carphone warehouse and they went through my security information about my contract ending, luckily I didn’t continue the conversation and the guy said something that didn’t make any sense and I had to pause and look up the number and notice it’s reported as Phone Scam but wasn’t too sure as he had all my information.  So is this scam or is ID mobile ? 

Today I have upgraded my phone and contract to the Samsung s25+ with a magnetic case went through all the process and paid the money has been processed on my bank however I have received no emails and every time I log on to my account it keeps saying I am able to upgrade I dont want to go through the process again and fork out more money then fight to get a refund please can anyone advise on what I can do

I am able to receive text messages with pictures. I have a £0 cap on my SIM only contract Pictures in text messaging would not work previously. Is it a new feature of Google text messaging ? 

I was offered an early upgrade deal on  Samsung a56 5g yesterday morning via live chat. I agreed to the deal then got disconnected 😡 tried again, got to the point where he/she had confirmed the deal again that I was offered in the morning, sent me a link to the deal - got disconnected again! I am starting to get suspicious 🤔.  I am now going to wait till my contract runs out in October and bin off ID - ridiculous you can't speak to an agent - a shame as i was a very happy customer until yesterday!!!

looking to £0 for first 6 months then £12 per month. As am out of contract. Is my number ok as its just a upgrade ?