Roaming & International.

Just been asked how I’m enjoying using idmobile!!!! Had to laugh, at least I was on the hotel network and got it, I’m abroad for a month with no roaming data because it won’t work. Tried everything I can possibly think of to get it to work. Helpline have told me it’s my phone, I’m with my husband who’s got the same phone and we’ve got his working EVENTUALLY with absolutely no help from idmobile, Apple came good with a solution for his. I’ll be be ending this contract ASAP!!!

I’ve been searching in vain for information about which partner network(s) ID uses in each country.  All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country.This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage.  I have encountered this in the Austrian Tirol for example.  So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work.Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?  

Hi , I was unable to receive and make calls abroad recently, this also happened last year and I find it frustrating and wanting to look for another provider . Any help appreciated .

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb.I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks.My phone reports only using 13.8gb data roaming.My  billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it.I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

My second trip to India where I have bought a Roam Beyond add on.The first time (last year) the roaming did not work and I spent all week with someone supporting me through these pages trying to get it to work without successI’ve just returned from a second trip - Spent £30 on a Roam Beyond roaming data add on.  Guess what?  It didn’t workI tried manually selecting different operators, checking phone settings, rebooting the phone…  No joy.So my message to anyone else with ID is don’t even bother trying the Roam Beyond add on in IndiaHow can ID sell these add ons when they do not work.  IT’S A SCAMI am in the process of raising a complaint.  

I want to phone the netherlands fromthe uk. I have enabled premium, international and bill cap at £20. i get the message - sorry this service does not allow access to this number   I urgently need to be able to call  please can you assist. 

I would like to purchase a roaming add on as we are going to Turkey. My question is, will this cover calls and texts as I can only see that it’s giving me extra data to use in Turkey but doesn’t say anything about calls and texts. Many thanksSharon 

Holiday in india, It appears I can use my 5g data for free in India, however calls and sms is charged, if I just disable roaming calls and sms on the id app, does this mean  I can still use the data on my plan for messenger and Internet services etc for free? I have unlimited data on my contract Many thanksMike

My daughter has today gone to Italy - I’d checked her ID account has Data Roaming enabled (and that Italy was one of the included countries), and her iPhone settings has Data Roaming switched on but she still cannot connect to any network.Any ideas on how to resolve?

I am in US and have contacted customer service to get access to my paid add on roaming. It doesn't work.

Ive added a 5 day package & it's not working. When will it activate please?

Hi, Just been to Holland for a few days, on arrival in Europe i had no access to data because Data Roaming was turned off before my arrival.  I am unable to turn it on, i also do not have any Mobile Network information, it is all greyed out.  Roaming is turned on in the ID mobile app. I’ve reset network settings, turned the phone and wifi on and off, but to no avail.  How do i turn it on?Also, I have no SIM Card details registered in my settings, i’ve taken the SIM card out and put it back in. Could this be linked to the Data Roaming issue above?Have checked my wife’s mobile as she is with ID, she has data roaming and Mobile Networks, and also SIM card details.Can you help please?  Thanks.

Take care when close to a country that is not covered in your plan!## set your bill capping to zero ##I traveled to Southern Spain (roaming included) but on 1 day suddenly started to ‘use chargeable services whilst roaming’.I did not receive a message to say that I was connected to Morocco! (not included in the plan).I bought an add on for data guessing that this was the problem- but it was not.I only realised what had happened once I had my billI was capped at £45 ? luckilyI have just dealt with an agent and can not receive a refund for services that I have used!The main help given is to set bill capping to 0 when roaming- I wish I had known

I am in Spain can you activate my roaming please 

Why do you have variable roaming allowances for abroad e.g 1 day, 5 day, 10day  etc. I am going to Canada for 6 days but the only option is 5 days, but other countries have longer. 

I turned my phone on while in France and it immediately sent me a text saying I have used my £45 roaming spend cap. It has charged me £45. Roaming is included in the my plan so I shouldn't be charged anything. 

I have just read that from the start of October 2024 I can use my full uk data allowance whilst roaming in Europe.  Specifically Spain.  Is this correct?  Is this my 50gb or also my rolled over data from last month too?Thanks

I have travelled to Rome and can't access my mobile data. International roaming is enabled in the id app but my phone won't let me turn on roaming. The option is greyed out. 

Been online chat twice and not much help. My phone option for data roaming is greyed out, I’ve been to Spain and corfu but couldn’t turn it on so I could use emails, WhatsApp etc without wifi. the people on the chat said they’d pass it to technical but they were no good either. Asking me to try it abroad even though I’ve told them the option is greyed out. I’ve put my sim in the old phone and that works with no option. Therefore how do I get round this 

We are doing several longer trips to the EU in our motorhome this year and I’m trying to get confirmation of how I can stretch out my roaming usage, so I don’t exceed the 63 days allowed within any 4 month period. I’ve already used 51 days in February and March. Now we’re home for about 5 weeks and then heading out again early May, to be away 6-8 weeks. If I understand correctly, I can have roaming turned off for most of the days in the  EU (instead using WIFI or hotspot off another device) and carefully count the days when I use my data allowance, to make sure I stay within the 63 days.BUT as far as I understand, I can still make and receive calls and text messages while data roaming is turned off? If someone was to call or text me, would that be counted as a “roaming day” by ID – or is it only data roaming days that count?If I was to exceed the 63 days, at what point would I get the 14 days warning? Once I am being charged for EU roaming, I assume I could make sure n

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says  my "Mobile Network Service" is disconnected. Why is this?My wife is  with IDmobile and has exactly the same issue also, so it is not an isolated issue.  What is the cause?

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back? 

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone.  roaming is set up on my phone.  

Went to Japan for 3 weeks and used an esim on my Pixel  I've come back and can't get signal on my domestic id mobile SIM.  I've tried the usual resets etc  Can anyone help? 

I'm currently in new zealand, i had purchased a 20g roaming package for new Zealand, once at Christchurch Airport 2 days ago I switch everything on and it automatically connected to One NZ had 4 bars and 5g however it wouldn't let me text, call or use the Internet no matter what i tried. I had to purchase a Maya Mobile esim which connected to the same network and instantly was able to communicate and arrange my onward travel from the airport,  about 7 times I tried to use ID chat bot without success and twice I eventually spoke to customer service via live chat as they were closed when I arrived in NZ however on both occasions the ID staff went silent on me droppng of the radar after getting me to forget One NZ and connecting manually to Spark. After the second time I was blocked from accessing id mobile sites saying "I'd need to email in order to unblock my phone from ID mobile Web pages  however there is no email address.  24 hours later again after purchasing surfshark vpn I'm ab