Hi, I would like to use my data in Poland when I will be there in August but Poland is not on the list for roamig. I heard that loads of people use ID mobile in poland and roaming is for free. How I can use it therr for free ?

The app says I have unlimited data, but I am currently overseas and know there is a 30gb cap.  my bill shows my usage, but I can’t find current usage.

I bought a 20gb add on for roaming in Turkey however it's not working. Can I have a refund please 

I am well over my data this month despite not understanding how I could have used that much, I want to get an unlimited data plan upgrade but it seems I am unable to. Why is this the case? I live in Amsterdam but was assured I would have unlimited roaming there, is this not true? 

If you take out a 10 day roaming plan does the plan work on 10 consecutive days or only on the days you use phone?

Hi I’m flying to China how much I have to pay for roaming?

Hi I see the Isle of Man is a band 1 roaming destination. Great and it works when there I get service and data.However when in the UK I cannot call any Isle of Man number 01624 xxxxx or mobiles 07624.  

 Hi,I'm a little confused about the current roaming data allowance.I joined iD Mobile after 21 June 2023, so I understand the usual fair usage limit while roaming is 30GB per month. However, your website currently states:"From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations, at no extra cost."Can you please confirm whether this means I can use my entire UK data allowance while roaming in Spain (Tenerife), rather than being restricted to 30GB?Thanks in advance. 

 Hi,I'm a little confused about the current roaming data allowance.I joined iD Mobile after 21 June 2023, so I understand the usual fair usage limit while roaming is 30GB per month. However, your website currently states:"From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations, at no extra cost."Can you please confirm whether this means I can use my entire UK data allowance while roaming in Spain (Tenerife), rather than being restricted to 30GB?Thanks in advance. 

Hi, I am travelling in Europe and have no connection at all. Roaming is on, I reset the network settings, change local providers several times and still nothing, I have been in Latvia and now I am in Spain and it is not working at all. Please contact me asap.

I am not receiving text messages whilst travelling in Spain. I have tried all the recommended fixes - data roaming is activated on my phone and account, restarted my phone etc. Any ideas please? Thanks 

I am traveling to Sardinia is it included in free roaming  

Hiya, I purchased a 5 day bolt on for data usage in turkey. I couldn’t get it to work at all whilst I was over there, I didn’t find the help guide useful. Please could I have a refund as I was unable to use the add on? 

While in Poland, I cannot maki calls. Afer the first ring, the call is disconnected and recipient has no information about the call attempt

I notice Switzerland is not in the included countries.  I’ll be passing through but just for a day.If I cross the border at 21:00 in the evening and buy a Roam Beyond add-on, does that expire at midnight, or last 24 hours?

If I use data in the UK does it count towards the roaming data I get abroad when used in the same billing month, or are they separate?

If my plan has unlimited data calls and texts, is this still unlimited in Germany?it’s not clear on website and just says 30gb fair usage.thanks 

What is a ‘Day’ on Roam Beyond? Is it midnight-midnight, regardless of start time; or 24 hours?For example, if I land at 10pm at night, local time and start a Roam Beyond add on, does it last until 12 midnight, or until 10pm the next day?

What is a ‘Day’ on Roam Beyond? Is it midnight-midnight, regardless of start time; or 24 hours?For example, if I land at 10pm at night, local time and start a Roam Beyond add on, does it last until 12 midnight, or until 10pm the next day?

Arrived in Germany on Wednesday and got connected. Roaming was fine all that day. At some point yesterday morning (21/05/2026) it went off and there was a status message saying roaming was unavailable. The message has gone today and ID are saying all services are available, but I still have no connection. Tried reseating the SIM, phone on and off and have toggled roaming off and on in the ID app. Still no connection.

my husband arrived in Germany yesterday. His roaming was working until about 4 hours ago now it has stopped completely, he has been through all the steps to reset but it still won’t switch on. He is on the Telekom network but nothing is working. I would really like someone to call him as he is there for work and this is a nightmare! I noticed someone else had the same issue and posted a few days ago  

Really struggling to find clear information anywhere on the website regarding this.I understand I can spend 63 days roaming in the EU within a 4 month period for no additional fees.If I travel on 1 January 2027 and spend 63 days abroad returning on Friday 5 March. Am I correct in saying my 4 month period will reset from exactly 4 months from 1 January 2027 ie. From 4 May 2027 and i can then use a further 63 days over the next 4 month period?

Hello, i’ve accidentally bought two data roaming add ons for montenegro. I only need 1 10day roaming. Not 2. Thanks 

Like other people have raised, I am having issues roaming in Europe. I have remaining data on my allowance and supposedly have 5G but no network speed. Others in my group who are also on ID don’t appear to have the same issue. 

My phone has been on airplane mode since departing London Stansted and ice just received a message telling me ice spent 80% of my allowance, when I've only connected via WhatsApp???