Recently active topics.

How to.fix this issue with OTP? I cannot login to banking app.without it..tried setting etc but nothing works

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

I am deployed overseas with the armed forces, i dont have access to my ID Mobile Phone and keep receiivng threatening mail about a collection agency. You dont have a agent i can call its all automated. What do i do? I do not like this customer service and will be cancelling my phone

Anyone else having poor data in the Exeter, Devon area. States 5G but useless.

hi if i keep my phone number move to id mobile,what can i get?i want limit call and message,30gb data,£6/m,can i get rhat?thanks

Hi Matt hooe you can really help me I can’t make phone calls and I’m really struggling this is now affecting my professional work and day to day to work also now it is leading to stress me affecting my mental health. I have contacted Apple to check my phone and it all seems good further the phone and the package was sold by ID and was assured that it is all volte enabled etc this is now becoming a real issue and will will need escalation I will have to really contact consumer rights as I’m trying all my best I’m really struggling right now with a phone package and the phone sold to me by you and paying £50 a month thanks and any help would be appreciated

I can’t make calls

I purchased a one-month SIM-only contract on April 25th. My goal was to use it for just one month, planning to stop using them on May 24th. Should I cancel the plan today (considering there's a 30-day notice period, but would I still need to pay for another month)?OrShould I wait to cancel these SIM cards until May 24th?" (considering cancel-today option?)

Hello, my partner applied for a new phone today, he got the following email, does this mean he’s been accepted and the handset will be dispatched? “ The wait is almost over - your order has now been processed! You'll receive an email once your order has been dispatched. Your delivery method may vary based on what you purchased. To find out who will be delivering your order, visit our delivery page. Thanks for shopping with iD Mobile! Kind Regards, The iD Mobile Team”

My husbands account appears to have been hacked, he got an email around 5.30 advising a new sim has been issued He can no longer make or receive calls or texts He can no longer log into his account If he tries to raise it through the chat They send verification codes by text which are going to the number he has lost Someone did answer the number when called but was evasive No phone numbers work for id mobile after a certain time We even went into the store that the account was set up in and they can't do anything I have logged it as lost!stolen but this is extremely poor service that we can't get the account recovered outside working hours when there is fraudulent activity occurring

hi I have recently join ID mobile recieved my new phone but there's is a promotion of Samsung air bud did not recieved yet

I moved into my new flat on the 18th of February, and can’t make any calls. Usually, they can’t hear me, but sometimes I can’t hear them. I get my broadband supply from Vodafone, and they basically said it’s not their problem. I phoned ID, and he said that he can’t do anything about it, and contact the “authorities”. (I’m not sure what he meant by that.) He said it was a reception problem, and that I’d be compensated - but only after it’s sorted out. On the service checker (or whatever it’s called), it says I should be getting a reception. I’ve tried moving around the flat, opening windows, etc.

Hi,I’ve just had an unfruitful conversation using the Chat facility. I’m not sure they understood what I was asking which is fine but I’d like to find answers to the following before I sign up to 12-month eSIM plan. Many thanks for any help in advance.CheersNick Questions 1. I'm interested in a pay-monthly eSIM contract to use as a number for my WhatsApp Business Account, to send messages etc. Is this possible with this type of eSIM account? 2. My mobile, Google Pixel 8a, does support eSIMs but only has an EID set for SIM slot 1. My current personal number is on a EE pay monthly standard SIM in slot 1. I'm assuming that I would have to move the EE SIM to slot 2 then install the eSIM into Slot 1. If this is the case, will it cause issues with me taking and receiving calls with my Personal SIM in slot 2?

Hello, recently upgraded my sim from a 70gb £10 plan to a 120gb for the same price. Checking in the app and on the website it shows 1.5gb plan and in the usage part it says 240gb/1.5gb just wondering why it doesn’t show 240gb/120gb and also why the plan is 1.5gb. My dad also upgraded and he’s seeing exactly the same thing.

When will the merger be effective and will IDMobile service be extended with the Vodafone network? It would seem to be a logical outcome of the merger but would appreciate someone from IDMobile confirming this.

More than a week later and I still cannot make calls - have tried everything been on a chat call twice to no avail - advised I was considering moving back to old provider and was told thanks could you leave me feedback!

When I log in and try to upgrade it says it’s too early to upgrade and that I can only upgrade from February 2025?!

I’m new to id mobile, everything was good first week excellent data coverage and good phone signal but now I keep losing signal while on a call and no app work unless I have 5G only. 4G coverage seems to have disappeared. im not happy and glad my contact is a month long and I can look for another sim company

Yr not alone, I’ve been trying for more than a wk now. move contacted ID mobile direct on there contact tel no. Where they once again took all my relevant details & confirmed my Gift Card ref No. Was told wait 24- 48 hrs & it will be activated when I visit Currys. Sadly NOT. Manager Aden claimed he has emailed Currys Medics Team who should sort this issue. I also learned the Medics Team are working on a skeleton crew. Was told to go confirm all my Account details with ID mobile guy. Which I did again. Was finally told after going around in circles it’s possible we should have been sent E gift in form of email???? Not An actual Gift Card. Crazy as they send a courier to ur house from Royal Mail for which you have to provide a specific pin to take delivery of Gift Card We can put a Man on the Moon, but Currys can’t sort Customers Gift Cards!Beggars Belief! Curry’s Continue giving Customers the run around. & Customers are left with No Support??? ID mobile need to give Curry’s a wake up call.

Need account number

I just switched to ID mobile from Vodafone on a new iPhone 16. Everything ported OK but I can’t get any bank verification codes on messages to set up my cards in Wallet. I've looked through the thread and google and tried everything but nothing works. I am getting all other messages but no verification messages. Very annoying. Any advice or ID Mobile please contact me. Thx

I’ve been searching in vain for information about which partner network(s) ID uses in each country. All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country. This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage. I have encountered this in the Austrian Tirol for example. So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work. Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?

I have changed from EE (for 21 years) to I D. I have purchased unlimited ALL but I have an issue with data. My phone says using low data, and it is very weak. Won’t even scroll face book, never mind hot spot. Please can I have more detail how to fix this issue. I work away as a lone woman and it’s vital I have access to data for sat nav etc. so my situation is urgent, please help rectify. Thank you.

Callers into my number are presented with a message “That does not appear to be a valid number”. This has been the case for few days now so not a short term network issue. Can anybody advise?

The last 2 months, I have suddenly had next to no 4G signal when I am around my area and if I do it is extremely slow. If I am outside of where I live, signal is fine so I don’t believe this is purely a SIM card issue. If people try to call me when I am at home, I am breaking up constantly and people struggle to hear me. It says there are no network issues, but both myself and my husband are on ID and have been having this problem.