When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Hi all, I switched from O2 to id mobile in November last year. Did everything correctly and for my PAC code and got all the relevant messages from ID as to status updates on the number switch. After all had been completed there are still a few people who are not able to call me. Mainly my wife aiming a few others. My contract finally got terminated with O2 a month or so ago due to a technical hitch with a backdated order. Can I still get a PAC code from O2 and give to I'd obile to get the final missing part of the swap completed? What should I do? Terrible that ID mobile doesn't have any person to speak with as this could be dealt with far easier and quicker

Want to be more than just a member of the iD Mobile Community? Ready to show off your knowledge, help others, and unlock some amazing rewards, including Currys gift cards worth up to £100? Becoming a Superuser might be just what you’re looking for! Here’s everything you need to know about our refreshed Badges, Ranks, and how to become an iD Community Superuser! What’s a Superuser? A Superuser is the ultimate community member. They’re the ones who consistently share their knowledge, offer the most helpful answers, and make the iD Community an even better place for everyone. If you’re ready to step up and be a guiding voice for others, this could be the next big achievement for you. How do I become a Superuser? To become a Superuser, you need to actively contribute to the iD Community by helping others and sharing your expertise. It’s not just about answering questions; it’s about providing the most helpful answers, engaging with posts, and being an active and supportive member. Here’s h

If your phone is running slow or not working correctly, there are several steps you can take to diagnose and potentially fix the issue. Here’s some helpful tips: Android. Restart your phone. A quick restart can give your phone a speed boost by clearing out background apps and freeing up memory. It also helps clear temporary files and cached data that can slow your phone down. Check for software updates. Updating your old Android phone can give it a performance boost with optimisations, bug fixes, and the latest security patches. Plus, it ensures your apps stay compatible and run smoothly. Check out the article below for more information: Managing storage. To keep your phone running smoothly, free up storage by clearing out old files, and transferring photos and videos to the cloud. Don’t forget to clear app caches regularly for an extra boost. Streamling apps. Speed up your old Android phone by disabling unused pre-installed apps, limiting background processes, and turning off animatio

When you change your plan or upgrade, your bill might look a little different. Here’s why: How is my bill calculated after I change plan or upgrade? As with most networks, we bill your monthly line rental in advance. If you change your plan or upgrade, you’ll have paid for a whole month on your old plan, but only used it for part of the month. The cost for both your old and new plan is calculated on a pro-rata basis (so you’ll only pay for the days you used each plan). You’ll keep the total allowances (like data, minutes, and texts) from your old plan and also get the pro-rated allowances from your new plan starting immediately. Example. Please note: This is an example bill, your bill may look different. Let’s say your billing month runs from the 18th of October and ends on the 17th of November. On the 31st October, you decide to change your plan or upgrade. We’ll bill you for the number of days on your current plan (18th October to 31st October). We’ll credit you for the number of unu

If your iPhone shows a ‘Not delivered’ message when you send a text, even though the recipient receives it, your iPhone might not have the correct mobile number saved. This often happens when customers insert a new SIM into their phone and then switch their number over. Don’t panic, we’re here to help: Step 1 - Check for Software Updates. Updating to the latest version of iOS software provides the latest features, security updates and bug fixes. It’s easy! Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! Step 2 - Check Date & Time. Errors can occur if the Date & Time is set incorrectly on your iPhone. Here’s how to double check: Open ‘Settings’. Tap ‘General’. Tap

Hi, I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them. I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get help Please let me know how I can solve it

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it. Any advice? Thanks, Leigh

Have read a few bits here about eSIM. But the 1st part seems to be missing. How do I get an eSIM or the qr code thing to then get it activated ?

I've recently joined Id mobile and ported my number over from previous network via PAC code over a week ago. When I send SMS Messages the recipients receive the text from the number I was assigned when I took out the contract, therefore, I ain't receiving a response. I do receive messages if sent directly to my number (orginial brought over number). I have also noticed that I can't call a number that is on a sky contract. It starts with 074 but keeps saying number is invalid. Why is this? Never had any issues with previous provider. The number is not invalid as they are able to contact me.

I recently returned from holiday, during which I lost my SIM card abroad. Upon returning, I visited Currys and picked up a replacement SIM. I followed the registration steps, and the notification indicated my SIM would be active within 30 minutes. However, it has now been over two days and my SIM is still not working. After multiple attempts, I finally managed to speak with an ID Mobile chat agent, but they were unable to access my account due to ongoing external technical issues on your side. Could someone please assist me in getting my replacement SIM activated as soon as possible? I urgently need mobile service restored. Thank you for your help. Kind regards, Arslan

Hi everyone, Hoping someone here can help or offer advice because I’m really stuck. I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping. Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract. At this point, I just want to make sure both contracts are fully cancelled. I feel like I’ve been going in circles and I’m not getting anyw

Hi, anyone can advise me what to do with my gift card that is not working on currys website? Got it as offer on a upgrade. Tia

Hi I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

If you’re currently abroad and unable to Roam, don’t panic! Follow the steps in this guide to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Turn off ‘Airplane Mode’. It’s an obvious one, but it’s a good place to start. If you’ve done the right thing and turned on airplane mode when you set off on your journey, don’t forget to switch it back off! Here’s how: Open ‘Settings’. Set the ‘Airplane Mode’ toggle to OFF Enable Roaming. You need to check that Roaming is enabled on your iD Mobile plan AND in your phone settings. To enable Roaming in the iD Mobile app or My Account Online, you can: Open the iD Mobile app or log-in to My Account Online. Tap ‘Plan’. Scroll down. Tap ‘Manage your iD services’. Enable the ‘Roaming’ & ‘International’ toggles. Then on your iPhone, you can: Open Settings. Tap ‘Mobile Services’. Tap ‘Mobile Data Options’. Check that ‘Data Roaming’ toggle is turned on. Force restart your iPho

If you can’t use your mobile data on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Enable Mobile Data. It might seem obvious, but ensure Mobile Data is enabled in your settings. Open ‘Settings’. Tap ‘Mobile Service’. If you have 1 SIM or eSIM installed, ensure the ‘Mobile Data’ toggle is turned ON. If you have multiple SIMs or eSIMs, tap ‘Mobile Data’, then tap your iD Mobile SIM. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t use your mobile d

If you can’t send or receive texts (SMS) on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. ​Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t send or receive texts (SMS), follow these steps to get back on track: Re-enter your Mobile Number. In most cases, re-entering your Mobile Number on your iPhone can resolve issues with texts (SMS). Open ‘Settings’. Tap ‘Apps’. Tap ‘Phone’. Tap ‘My Number’. Enter your mobile number, using +44 instead of the firs

If you can’t make or receive calls on your phone, follow these steps to get back on track: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Enable 4G (LTE) and 4G (VoLTE) Calling. Before enabling 4G (VoLTE) Calling, 4G MUST be enabled. To check, simply follow the steps below: Open ‘Settings’. Tap ‘Mobile Service’. Tap ‘Mobile Data options’. If you have a 5G capable iPhone, tap ‘5G Auto’ or ‘5G On’. If

Three, iD Mobile’s network partner, is switching off their 3G network, so they can continue to invest in rolling out 4G and 5G. This article explains what the 3G switch off means for you, and what you need to do to continue using your services as normal: What do I need to do? Tap ‘Learn More’ and follow the steps for the phone you’re using: I’m using an iPhone. Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information. If you see ‘iOS is up to date’ - you’re good to go! If you’ve confirmed that your iPhone is updated, yet can’t make calls, follow these steps to get back on track: Check signal strength & network outages. You can view the signal strength in your area with our helpf

Using an iPhone and are unable to make or receive calls, or are experiencing one of the following issues with iMessage or FaceTime? iMessages or FaceTime calls are being made from your temporary mobile number Or Seeing one of these error messages: ‘Waiting for activation’ ‘Activation unsuccessful’ ‘An error occurred during activation’ ‘This Phone Number Cannot Be Used by iMessage and FaceTime’ Don’t panic, we’re here to help: What do I need to do? Tap ‘Learn More’ and follow the steps for the issue you’re facing: I can’t make or receive calls on my iPhone: Make sure your iPhone software is up to date. Here’s how: Open ‘Settings’. Tap ‘General’. Tap ‘Software Update’. If you have an iOS update available, tap ‘Install Now’. If you see ‘Download and Install’ instead, tap it to download the update, enter your passcode, then tap ‘Install Now’. Having issues updating? Check out this Apple Support article for more information . If you see ‘iOS is up to date’ - you’re good to go! If you’ve con