I'm struggling to sort out my number. I have switched my number via a pac code but the number issued by ID is showing on text messages. If I turn off rcs messages then it uses my correct number but left on ot defaults to the sim number. I've tried changing the number on settings but it defaults back to the wrong one. Please can someone tell me what else I can try?

When I dial out on my Blackview Shark 8 the persons handset rings but as soon as they answer their phone my phone says 'Line Busy' and cuts me off. Phone was working perfectly well until a few days ago. Other people can call me no problem

Hi From today my Iphone 13 Pro Max wont receive or make any calls. When trying to call, it will say connecting and wont even time out...or if it does timeout i lose all signal to iD. Receiving it doesnt ring, although the users end it does ring then goes to voicemail, and i then get a notification i have a voicemail. I have tried: restarting phone joining another network airplane mode reseting network settings What NEXT? If this isnt sorted today, i will be leaving iD.

If you’ve left iD Mobile but had previously registered for the iD Mobile app, you can still access your account for up to 6 months after your disconnection date. During this time, you’ll be able to view and download your bills as usual. Please note: After 6 months, you’ll no longer be able to access your account. Check out the Community article below for more helpful information:

Add-ons are a handy way to top up your data and steer clear of any out-of-plan charges. We’ve got a range of options to suit your needs: What is a Roam Beyond Add-on? If you’re planning to travel to the following destinations: Albania Australia Canada Egypt Hong Kong India Mexico Morocco New Zealand Qatar South Africa Switzerland Thailand Turkey USA We’ve got you covered with our great value Rest of World Data Add-ons, starting from just £3.50 a day. You can choose from a range of options to suit your needs: 2GB for £5 for 1 day. 10GB for £20 over 5 days. 20GB for £35 over 10 days. So, whether you’re exploring the streets of New York, hiking in New Zealand, or working remotely from Mexico, you’ll have all the data you need to stay connected. Roam Beyond Add-ons can be purchased anytime in the iD Mobile app or My Account Online, simply view the instructions linked in the article below. Please note: It’s best to buy your Add-on before you travel, while you’re still in the UK, to avoid an

Viewing your remaining allowances of Data, Minutes and Texts is easy. Here’s everything you need to know: Using the iD Mobile app. The quickest way to view your remaining allowances is in the iD Mobile app or on my.idmobile.co.uk . Not registered for the iD Mobile app? Check out this Community article for more helpful information. Open the iD Mobile app or log-in to my.idmobile.co.uk . In most cases, you’ll already be on the Home Screen. If not, tap ‘Home’. Swipe right or left to view your remaining Data, Minutes and Texts allowances. Using our automated telephone service. To listen to your remaining allowances using our automated telephone service, you can: Call 7777 from your iD Mobile SIM or 0333 003 7777 from any other phone. Select Option 1. Select Option 1. Listen to your remaining allowances.

At iD Mobile, the safety of your order is our top priority. That’s why we’ve teamed up with DPD to elevate your customer experience and tackle fraud head-on by introducing the DPD PIN system for online deliveries—ensuring your package reaches you securely. Simply share the unique code with our driver to complete the delivery hassle-free. Please note: You’ll need to provide your email address and mobile number during your order for timely DPD updates. FAQs. How will DPD share the PIN with me? Once your order has been processed, you will receive a confirmation email and/or SMS from DPD with your one-hour delivery slot and your unique PIN. You can also find your PIN in the DPD app . I accidentally deleted the email/text message containing the PIN. Can it be resent to me, or can I verify it through another method? You are not able to verify through another method but don’t worry. If you find yourself without the PIN at hand, the driver can resend the PIN to the mobile number and/or email a

Voicemail is a digital answering machine. When someone calls and you can't pick up, they leave a voice message. You'll receive a text explaining how to listen. Voicemail is available on all iD phones for all customers. How do I access my voicemail? Accessing your voicemail is easy! Simply dial 123 on your iD Mobile phone to access your voicemail. You can also check your voicemail messages on speed dial — simply press and hold 1 on your keypad. What is my voicemail PIN? A voicemail PIN is a security measure that helps to keep your voicemail secure by preventing anyone else from accessing it. When you access your voicemail for the first time, you’ll be prompted to set up a secure PIN. When you set up your new voicemail PIN, don't make it easy to guess. We don’t accept PINs like 1111 or 1234. How do I change my voicemail PIN? When you get a new phone, you should change your voicemail PIN to keep your voicemails private. If you don't do this, anyone who picks up your phone could access you

An Access Point Name (APN) provides all the details that your phone needs to connect to mobile data. In most cases, these are automatically configured, but sometimes you’ll need to enter them manually. Here’s how: What are iD Mobile's network (APN) settings? All phones bought from us should arrive with the right settings already configured. But if you’ve switched to iD Mobile on a SIM Only Deal and kept your old phone, you may need to review the settings to get things like the internet and picture messaging to work. Our network (APN) settings are listed below: Name iD APN id Username <leave blank> Password <leave blank> MMSC http://mms.um.idmobile.co.uk:10021/mmsc MMS Proxy mms.idmobile.co.uk MMS APN Username <leave blank> MMS APN Password <leave blank> MMS Port 8799 Please note: Anything with <leave blank> should be left blank, with no information. How do I manually update my APN settings? You can easily update your APN settings manually by following these simple steps: I’m using an i

I recently left I'd as the coverage is poor in the area, I requested my PAC code and did the port to Lyca mobile ever since I can not receive SMS messages and can't make voice calls to some numbers (RCS messaging and internet seems ok and people seem to be able to call me) Have been told its a porting issue and I need to report it to the provider i have just left - i have reported it to Lyca mobile but 3 days in and no updates or progress - please help have health issues and not sure I am getting messages through from Doctor so it's pretty urgent

how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.

Can't make receive calls since porting to id disabled customer left with out number no resolution offered from disability team left with out service since joing a few weeks back

I’ve tried to use my pac code I received, however, as it has less than 2 days left before it expires, it’s not being accepted by my new provider. I’ve tried to re-request my pac from IDmlbile, but I’ve just received the same, old code. I need a new one asap. thanks Matt

Would you provide me with a new link to redeem the offer, please? I’m having the same problem as many others here with getting the link to work. I.E: “UID missing” when I click on the link. Many thanks, Robert.

My WiFi calling has stopped working. It’s fine for my partner on another network. I have no signal at home so it’s not that. Switched router and phone on and off. Toggled the wifi button. What else can I try?

I have provided my pac number but number hasn’t transferred and I can’t find my welcome email with id phone number or transaction number. Please help ASAP as my old number has already been disconnected

Ok here's the low down plus I'm asking well in advance by the way. Contact 2 year's phone and sim ported my number onto ID Mobile. When my contract is almost up I won't have to pay for my device and want to keep my sim only unlimited data. How do I go about to keep my own number and have a sim only pack? I may go for a 2 year sim deal. This wound mean a new account there must be a way to slipstream the change for ease as I don't want to loss my own number as I've read others have has lost their number doing an upgrade for this. Thank you in advance. Joe

Hi My phone got stolen. I tried to deactivate the sim, but you have to create an account online. I tried, but then it says it will send a text to get the ID mobile ID number. I can’t receive text BECAUSE MY PHONE HAS BEEN STOLEN! I tried to chat, but chat bot obviously not helpful! All agents are busy, now it is after 8pm, so noone available! what can i do????

For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response 1 id mobile respond it is fixed 2 tell me to add on money Nothing worked and out if pocket and without essentials access apps Now the vulnerable customer number is not responding and chat impossible to find it is appauling please Act now id mobile ref 442173055

how can I request ID Mobile to perform a routing reset on a number. My previous network has stated that this needs to be done as they have done everything from their side. I was changing two phones from SKY to ID mobile at the same time and they gave one PAC for both. Unfortunately something messed up and only one of the numbers got handled properly which has left one phone still on the new ID mobile number. Any help would be very much appreciated.

Sending an image via SMS incurs an extra charge, but what about sending the image via RCS?

Received a Final Bill and the SIM hasnt been received after 6 working days. Therefore inactive and unused. Cancelled after 4 working days of ordering as old SIM had run out, expecting ID SIM to turn up. Now 7 working days on SIM has arrived was told we can use it as PAYG since they failed to deliver in due course.

First post so be gentle….😉 My wife and I are going on a Western European cruise and I’ve spent a few many hours reading on here about other customers tales of woe. I’ve also spent some time reading the iD FAQ/help pages too. I think I’ve got my ducks in a row but maybe one of you out there could pass a glancing eye over this and spot something I’ve missed? In preparation for our upcoming cruise I’ve clicked on the iD Mobile App (with both eyes shut, all of my fingers and toes crossed whilst jumping backwards through a flaming hoop) to find, after losing count as to how many updates it’s been given in recent months, it worked (I know, you must be as shocked as me) Then via the iD Mobile App → Bills → Mange bill cap: set the bill cap to £0 and clicked save as I’m a cheapskate but also read of others getting an unwanted ‘surprise’. Also via the iD Mobile App→ Plan → Manage your iD services: turned International on turned Roaming on turned Premium off clicked save On both Samsung phones,

Hi, How can i view how many days i have been roaming on my plan?