Thinking of leaving?

Hi all, any help appreciated. I’ve order a new phone deal through uswitch. It’s with ID mobile. I’m already with ID mobile and the reason I went through uswitch is that they couldn’t offer me the same deal on an upgrade option. The uswitch deal was obviously better. My question is, how do I port my current number? Do I act as though I’m leaving ID and then return with my pac code or is there another way to arrange this?

nckac

Hi my PAC code has expired and my contract has run out. How can I get a new PAC code?

I have tried to get a PAC code by texting 65075 from my mobile and I’m just getting messages saying there is a problem. Typical!!! I also cannot find how I do this on the website. Are you being obstructive or are you incompetent??

I want my pay monthly, sim-only plan to provide service for just 2 months and to only pay for 2 months. I am approaching the end of the first month and the cancellation charges are shown as only £1.84. So if I were to cancel just before the end of the first month, this suggests that the plan and charges will cease almost immediately. However, I have seen that I need to give 30 days notice to cancel a pay monthly plan which means that, if I want service to cease at the end of the second month, then I will have to cancel now, before the end of the first month and can expect to pay for the 30 days service during the notice period. This is confusing. Please can someone clarify when I should cancel to receive, and only pay for, 2 months of service?

I’ve been trying to call 150 which is a free number however, it keeps saying I have reached my bill cap limit. My package includes unlimited calls and the cap is currently on £0. I’ve tried increasing the bill cap to see if the call goes through but still the same result. Please can someone help 😞

I cancelled my plan yesterday 8th July 2024 but I have not received confirmation. Is this normal?

Hi Incorrect phone number should be [REMOVED] ive sent the pac code & the package i went for is £4 month, please contact me when everything is corrected Regards mark

I sent a message saying INFO with my date of birth on Sat 29th June and it came back saying my final bill will be £40.01. Did it again on Thursday 5th July and it is saying my final bill will be £71.50. I took out a 24 month contract on 31st July 2022 so I am at the end of my contract but why has my final bill gone up in price when I expected to pay £40.01 for my last month with ID.

My father recently passed away,. I’ve tried using the chat function to talk with someone and send a copy of death certificate. The service keeps kicking me out after waiting for ages (upwards of 10 mins). can I speak to customer relations in a phone call, or email them? I’ve tried 5 times now and wasted so much time, very frustrating!

I am looking to leave Id mobile but I wanted to keep my number when switching , I accidentally cancelled my plan before letting my new network know that I wanted to keep my number , will I still be able to keep my number as I still have a month left when it cancels my id account , if so can get my plan back to then make my new network cancel the id plan for me when I’ve sent them my pac code ?

I am upset and appauled ID mobike do not have human customer service so stucked without essentials apps in europe. I am on a contract with ID mobile with 30gb roaming allowances. When I entered france, ID mobile send me a rate advice roaming text althrough when i looked at my account, it show my service was served by the id mobile network and the unused datas was 69 gb in my credit. No issue accessing my datas, calls, text. 6 days later i received the same text, no issue again again large data credit on my account and cover under an ID mobile network in France, datas worked perfectly until even in remote area until ID mobile send me another roaming text 10 days later and decided to block only my data, my account now showing 25Gb of roaming credit, texts and calls worked which i cannot used. The complaint is : it is impossible to connect with an human at id mobile to ask for help. Either in App or online, ID mobile send you to Ai automated services and put barriers for help. There is no

I have requested a PAC code in which it asked me for the DOB but however it states that my DOB is wrong which is not possible. And I have no idea how this can be fixed and is beginning to worry me. Is there no other way a PAC can be requested.

Cancel my contract

I clicked on 'Yes, cancel it' a few days ago under 'Leave id' as I've moved to another network. I've received nothing from id Mobile to confirm that I've requested this, or what my last day will be before being disconnected, and I cannot find anywhere on the app either that shows this information.

I’m trying to end my contract as i know I’m coming to the end of it as I’m being encouraged to upgrade. I want to leave ID but keep my number. I have been informed of how much it will cost to leave but instead of going down as I am paying my contract off, it seems to be going up? I know I need to give 30 days notice but I have no idea when my contract ends but I also don’t want to be a charged an early leaving fee. Any help please?

I am within 14 days of starting my contract and wish to cancel because my phone is not making or receiving any calls. However I received a text telling me: Hi CHRISTOPHER, your estimated final bill will be £174.17 if you choose to end your plan today. This consists of the line rental for the remaining months of your contract (if any) and any billed amount, but excludes any unbilled usage. You can cancel your plan in the iD Mobile app. For more info about cancelling your plan, visit idmobile.co.uk/ret-canc. For detailed switching info, visit idmobile.co.uk/paymswitching or check your email. Please contact us at idmobile.co.uk/contact-us if you require information sent by post. How can this be when I am within 14 days of starting my contract?

After my brain injury my son helped arrange my contract to purchase my iPhone with a call and data plan over 24 months but Id increased monthly payments for CPI on both purchase and plan costs. How do I get my phone and move my call and data plan to a reasonable provider like Giffgaff?

How do I go about cancelling my contract without the SIM?

The app is giving me the same PAC code which does not work when I want to switch to Lebara. i requested a PAC from Lebara to transfer to ID for 24th May. I did not like the slow speed of iD so therefore I wanted to cancel the port in request and ID said they had cancelled it. Then I put back my old Lebara sim. I woke up today and my lebara sim does not work. I called lebara with another device and they said the number had transferred so I need to request a PAC from ID mobile. I got the id mobile pac code but it doesn’t work in the port in form of lebara. The iD team have kept saying that the number hasn’t fully transferred to iD and that they will do it by 6pm at the end of the day for the past 3 days. Can someone from the iD team just provide me a new PAC code so I can have my number back in my Lebara sim???

Unable to login.will not accept my details

How do I disassociate myself from iD and the id community. Can't find anywhere close either account. I am not prepared to spend hours on live cgasts because nothing works.

Why am I being charged line rental to leave when I am out of contract ?

I’m looking to buy the iPhone 15 pro max sim free but it’s out of stock, any ideas when it will come back and is there any way for me to get notified?

Hi, I requested a PAC code to transfer my mobile number but the new PAC code is already expired.