Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused 

I'm currently due an upgrade on my monthly contract, I intend to keep my existing phone and have thus purchased a sim only deal with I'D Mobile, I stated I would retain the same mobile number, but wish to Confirm that my existing monthly contract will now end and be replaced with the sim only package. 

Hi iD Mobile,I’m a long-standing customer and a father of two. I currently pay for three iD Mobile contracts – one for myself and two for my children. Yet, despite being the account holder and bill-payer for all three, iD Mobile has set up three separate accounts, and I’m unable to view or manage my children’s plans under my own login.This is extremely frustrating.I’ve spent time on your live chat support, and I’ve lodged two complaints – but I’m still no closer to a solution or even a proper explanation. I simply want one thing: to manage all three plans under one account. That seems like a very basic and reasonable request – and something many parents must surely want too.If this functionality does exist, why isn’t it being properly promoted, explained, or enabled? If it doesn’t exist, then why not?Right now, I’m trying to move my son to a cheaper SIM-only deal, but I can’t do this easily because I can

Tried to port my old phone number from Vodafone to ID, when doing process it gave me a new phone number which now shows as my number in my settings.  However, if someone tries to call or iMessage/whatsapp my old number, it works. However, if I send a green text (non-wifi), it comes through as the new number.i want everything to appear as my old number and unsure how to resolve.

Hi

I have read a couple of topics on here, but the answer does not seem to have been found. My normal voicemail works fine, but takes 30 seconds to answer. If I use a code to reduce it to 10 seconds, the person at the other end is unable to leave a message - they get an error message saying it has not been possible to connect. I was with ID very recently and it worked then, I just can’t remember how to set it up. 

Help... I've recently took out a new contract and I've had no esim qr code sent over me,  next problem is I've ported my number over from Vodafone so I need a new esim sending to me I cant add my plan on the id app because it send a code to my phone number which isn't on my phone yet so I don't no what to do. Regards Martin

Hi, my contract is coming to an end, how do I cancel this?  I would like to stay with ID but with a new phone

I need to travel to a destination that doesn’t support eSim and I need to receive a physical sim, how should I ask for one?

Help activate pac 

HiIneed to send international text for verification. need help. i need to change the cap on my usage  

I ordered a sim when I received it I transferred my old number to my new sim. Since doing this I don’t receive messages even tho I have done everything what the help article says but still not getting anywhere, I really need the messages sorted due to needing codes ect sent to my phone for important stuff.

Hi there - I have received a new Google Pixel 10 Pro as an upgrade. However, when setting up the phone, it said that it the sim from my current phone (Samsung A54) was not compatible. Please confirm if my current physical sim card is not compatible with the Google Pixel 10 Pro? I don’t believe I was made aware of this. If so, is the only option an eSim? And if so, how do I set this up?I would prefer to keep a physical sim card if possible.Thanks,Allan

My ID mobile contract was set up using a Samsung A34, but this phone is broken and I have an iPhone 7 bonuses instead. However, when I pit my SIM in the iPhone it is not recognised. Any advice on how to get this working? I have updated the Iphone to the newest IOS update.

I want to cancel my contact and requesting a pac code ???

Hi  JOSEF MUSILI really need proof of purchase new contract of Samsung s24 fe I can't find it completely disappeared.Please can you help me I'm already contacted Currys as well Thank you 

When I call people it show up as a different number. I have 2 numbers im guessing its the one ID mobile assigned to me and my number I switched with my pac code.When people try to call me back on the number that Ive called out from it doesn't ring.  I only want 1 number- my original number. What do I do about this? 

My dad ordered me a new phone and I got a new SIM with it, we got the pac code from our old provider however when I put all the details in it’s saying unable to process information and to try again even though it’s all right. I made a separate account so it shouldn’t be under his name but it might be. Also when I went to create an account I gave the number ID gave me but it’s saying it’s incorrect?

A year ago I purchased a Pixel 8, and am half way through the contract. Just recently however, the display started to malfunction, developing a long vertical line across the entire display. This is a known Pixel 8 issue. Who should I get in touch with regarding this issue? The phone has been working fine up until now. Should I contact, carphonewarehouse, google or Idmobile?

Hi,Replacing broken old  SIM card activate online, but no network coverage showing on handset and how to put my old number on new SIM card thank you

Hi, Im trying to activate a replacement SIM card, however, when I try to log into my account, it keeps sending to the phone number I needed to replace. We don't have any other ID mobile number. How else could we activate the SIM tonight? Thank you

HiTried to talk to the online chat earlier but took 30 mins of exchanging messages and made no progress (other than being asked if I had put the sim in the phone !).Moved to ID Mobile and had old number ported over.  This happenend on Tuesday but it hasnt worked properly.  My phone registers as my old number and I can dial out and send text messages etc but no-one can call me or send me anything.  If you try and call my number it says ‘number not recognised’ or ‘not in service’.Anyone had this and got any idea what to do ?  Phone is a Pixel 7, have done what ID Mobile online chat have said (check number in personal info, check SIM card has been put into phone).Will try them again tomorrow - at the moment paying for a service that doesnt work. Thanks

Please I would like to convert my ID mobile sim to eSim

I have been with ID mobile for a few months now and suddenly I am not receiving any Text messages! I am using IPhone 14.

Since switching to ID, there have been two numbers active on the one sim. I requested to stay on my old number from my old network and did the switch, on my mobile ID app it says my old number but in my network settings and when I call or text anyone it says a new/different number.I have tried taking the SIM out and resetting network settings but this hasn’t done anything. How do I make it so that I am just on my old number?