Your Phone & SIM.

I lost my phone but managed to retrieve it after someone found it. ID blocked my sim and blacklisted the handset when I reported it lost. I’ve had three live chats with customer support where they assure me the handset is off the blacklist and to restart my phone in an hour. It is still blacklisted more than 48 hours after requesting to unblock it. How do I get this dealt with?

I have bought a new eSIM from ID Mobile and have been provided with a QR code for it now. However I have stipulated a transfer date of my existing number from EE later this month so I can wait for my current billing month with EE to end. Can I to wait to activate my ID mobile eSIM till the date my existing phone number ports over from EE? ie. Does the eSIM QR stay valid for the next few weeks while I close out my EE contract?  

Hi there - I have a Nokia 235 4G which I bought SIM free.  When I put my ID Mobile SIM in, it receives calls and text but when I try to send a new message or make a new call, it doesn’t connect.  What do I need to do?  Thanks!

Hi, my partner ordered a new phone for our daughter, same number, 100GB data. Next day he cancelled it and I ordered her one with a new number and unlimited data. The phone arrived and has the old number, and when we activated it, my partner, not me, got an email. The bill is for the amount he was to pay on the order he cancelled, still has the old number that he cancelled but somehow his plan is now unlimited data, which is what I ordered! His plan was £27 for 100GB but is now saying £27 unlimited. I have spent 2 hours on the live chat and they can't see a problem and Carphone warehouse are saying that my order number was delivered.  So, basically, correct model of phone, wrong number,associated with wrong person. We are both paying for one phone! This is complicated I know, but can anyone advise?

I have an iPhone 16 that does not take or make phone calls. It’s been going on for months. My settings are the same as others in my household. Can anyone help? iD have been useless! 

After countless emails back and forth with the gift cloud team we are still outstanding one of two gift vouchers due after 2 family members signed up for ID mobile SIM cards.Last week (end August) one of the vouchers finally arrived (we signed up on 11 March) and since then the gift cloud team are not replying to our messages.  How can one of the vouchers be finally sorted and the other not?  We have supplied all the relevant information required for both. To reiterate: we are still outstanding a second gift voucher as per the terms and conditions of the purchase we made back in March of this year, over 5 months ago. Please can someone sort this ASAP?  This is not endearing us to stay with ID mobile. We shouldn't have to spend this much time waiting for what we signed up for. Thank you  

I ordered an eSIM for a second handset but the QR code simply went to a Thales webpage i got a text message yesterday saying my sim activation is in progress and I’d get a text once complete but I haven’t heard anything what should I do? Any advice welcome 

I've got new contract with id and new sim and phone but my old number which ive completed transfer isn't working only via sms, I'm Android. It is on calling people 

Hi, I have two numbers after moving to ID mobile - one old (physical sim) from Vodafone and one eSIM from ID. I want to keep only my old number. How can I check if I already gave PAC number somewhere? The purchase process was so quick that I only remember I clicked I want to keep my old number. I’m so confused 

I'm currently due an upgrade on my monthly contract, I intend to keep my existing phone and have thus purchased a sim only deal with I'D Mobile, I stated I would retain the same mobile number, but wish to Confirm that my existing monthly contract will now end and be replaced with the sim only package. 

Hi iD Mobile,I’m a long-standing customer and a father of two. I currently pay for three iD Mobile contracts – one for myself and two for my children. Yet, despite being the account holder and bill-payer for all three, iD Mobile has set up three separate accounts, and I’m unable to view or manage my children’s plans under my own login.This is extremely frustrating.I’ve spent time on your live chat support, and I’ve lodged two complaints – but I’m still no closer to a solution or even a proper explanation. I simply want one thing: to manage all three plans under one account. That seems like a very basic and reasonable request – and something many parents must surely want too.If this functionality does exist, why isn’t it being properly promoted, explained, or enabled? If it doesn’t exist, then why not?Right now, I’m trying to move my son to a cheaper SIM-only deal, but I can’t do this easily because I can

Tried to port my old phone number from Vodafone to ID, when doing process it gave me a new phone number which now shows as my number in my settings.  However, if someone tries to call or iMessage/whatsapp my old number, it works. However, if I send a green text (non-wifi), it comes through as the new number.i want everything to appear as my old number and unsure how to resolve.

Hi

I have read a couple of topics on here, but the answer does not seem to have been found. My normal voicemail works fine, but takes 30 seconds to answer. If I use a code to reduce it to 10 seconds, the person at the other end is unable to leave a message - they get an error message saying it has not been possible to connect. I was with ID very recently and it worked then, I just can’t remember how to set it up. 

Help... I've recently took out a new contract and I've had no esim qr code sent over me,  next problem is I've ported my number over from Vodafone so I need a new esim sending to me I cant add my plan on the id app because it send a code to my phone number which isn't on my phone yet so I don't no what to do. Regards Martin

Hi, my contract is coming to an end, how do I cancel this?  I would like to stay with ID but with a new phone

I need to travel to a destination that doesn’t support eSim and I need to receive a physical sim, how should I ask for one?

Help activate pac 

HiIneed to send international text for verification. need help. i need to change the cap on my usage  

I ordered a sim when I received it I transferred my old number to my new sim. Since doing this I don’t receive messages even tho I have done everything what the help article says but still not getting anywhere, I really need the messages sorted due to needing codes ect sent to my phone for important stuff.

Hi there - I have received a new Google Pixel 10 Pro as an upgrade. However, when setting up the phone, it said that it the sim from my current phone (Samsung A54) was not compatible. Please confirm if my current physical sim card is not compatible with the Google Pixel 10 Pro? I don’t believe I was made aware of this. If so, is the only option an eSim? And if so, how do I set this up?I would prefer to keep a physical sim card if possible.Thanks,Allan

My ID mobile contract was set up using a Samsung A34, but this phone is broken and I have an iPhone 7 bonuses instead. However, when I pit my SIM in the iPhone it is not recognised. Any advice on how to get this working? I have updated the Iphone to the newest IOS update.

I want to cancel my contact and requesting a pac code ???

Hi  JOSEF MUSILI really need proof of purchase new contract of Samsung s24 fe I can't find it completely disappeared.Please can you help me I'm already contacted Currys as well Thank you 

When I call people it show up as a different number. I have 2 numbers im guessing its the one ID mobile assigned to me and my number I switched with my pac code.When people try to call me back on the number that Ive called out from it doesn't ring.  I only want 1 number- my original number. What do I do about this?