Your Phone & SIM.

Can someone please explain, in basic idiot-proof terms what I need to do about this as I am at my wits end. Switched to ID mobile, transfer went through on 20th November Data is working fine. Texts work fine. Confirmed that the phone is not “locked” to the previous network Sim card is recognised Have rebooted phone multiple times Spent an hour on the ID chat help but I don;t think they fully understood the rpoblem and suggested I take the device to the nearest Carphone Warehouse. There’s nothing wrong with the device. It’s recognising the SIM. I have data. I just can’t use my phone as - you know - a phone. Having browsed the community this seems to be a common problem, but, maybe I’m unusually stupid, but I don’t understand any of the instructions for resolving it. Has anyone found a way of resolving this problem that doesn’t require an advanced degree in computer science? I need to be able to use my phone to make actual calls ASAP.

When sending texts some people receive from my number, other people from the original number, RCS chats are not available?

Hi everyone. I'm confused. I finally got my new Google Pixel 9 Pro XL. Yay. I got my PAC from O2 this past Monday and did what I had to on ID mobile site to register the PAC with them and got the text to say we have the number switch over request for the following day. Tuesday came and went and nothing happened. I got an email notifying me of the delay and that ID mobile are working on it and shortly will credit my account due to the delay. Wednesday evening my old imported number shows now as the number on my phone when you look in the SIM area of the network settings and also when you look at the RCS setting in the messages. I can receive calls from some people on my ported number on the new phone and some calls still go through to the old phone. Why? Likewise with texts, I can receive most texts on the new phone with the imported number. I can send to my parents who are iPhone users but when they reply it comes through on the old phone. It seems my imported number is active on two phones and both have hit and miss service in terms of who can call or text me on which device. Very annoying as I don't want to run two phones for any longer than I have. Why is this happening? Plus if you try to call the number that originally came with the new phone and the ID mobile seems it says that the number isn't recognised. How long can the switch over take and is this normal? I've checked in my Google account settings and only one number is registered to the account - the imported one. Likewise I have turned RCS off on my old phone and "uninstalled" message app which doesn't really uninstall and seem to get texts only from iPhone users. Have turned phones off and on and take sims out and put back in. I'm confused. Anyone help? Thanks

Just wondered if anyone has had similar problems. Signed up for ID Mobile last week. I was assured everything would be seamless. It seems there's a different definition of 'seamless' in ID Mobile land! The sign up - no problem The PAC milarkey was all done The new sim arrived the next day and I did as instructed i. e. Take out the old sim, put it in the new one..... Nice and simple. Now the fun starts! Turn the phone on and I have a new number. No one is answering my calls as they don't recognise my number. I'm sending texts but they are from the new number. Friends and family have no idea what's going on. Neither have I as I'm not the one receiving the calls/texts. ID Mobile then tell me my switch over date is 4 days time. The old sim goes back in and I wait. On switch over day nothing happens all day until 7pm. By now I'm messaging IDM. I'm assured everything will be wonderful once the switch is done. 7pm and we switch! All is fine EXCEPT text messages are still showing as coming from the temporary number! 2 hours trying to find out what to do and trying umpteen times( messages, settings, turn RCS off, restart phone, then same again with the sim out..... Over and over again..... Restart instantly, wait 2 mins before restarting, wait 20 mins, wait 2 hours...... Nothing. Find a link that recommended going to Currys and getting a new sim. It seems the problem stems from inserting the new sim before the switchover. It would have been nice to have been told that in the first place! Into Currys this morning.... 10 mins setting up the new, new sim, then wait 30-40 mins, turn the phone off and on and finally everything works. What a palava! If the instructions had been correct at sign up, I wouldn't have wasted 3-4 hours faffing about. Not overly happy with ID MOBILE at the mo. Time will tell.

My iPhone won’t connect to my iMessages and I have done all the steps you have told me to try

Changed over from O2 to ID today. Brand new iPhone 16 Plus. Can make calls (since updating MY Number in Apps - thanks to this Community posts) but still can’t receive calls. I do revceive notification messages that I have missed calls. Any ideas? Thanks in advance.

I got a new phone on contract at the beginning of August and I've been trying but I really don't like the phone. I chose the Google Pixel 8a as fancied a change from the usual Samsung I go for but Ive made a mistake. Does anyone know if I'm able to change phone and do I simply have to stay till 2026? Thanks

I have just joined iD Mobile and used PAC to switch over my old number to my new iD mobile SIM. It says it has transferred but now I cannot make or receive any calls. Am I missing something more that I have to do? Thanks.

Hey, I would like to switch my number for a new one without affecting my plan. Could you assist me with this matter as I'm struggling to find right section option on your website and application. I'm your long term customer and would like to stay with you.

I’m baffled by my id mobile phone suddenly telling me it can’t connect with the same home landline number I’ve had for over 20 years since changing my fttp from TalkTalk to vodafone. I’ve spent hours on chats with all three parties but none of them can suggest a solution. I don’t know whether to ditch id, ask vodafone for a new landline number or get some pigeons. My son’s id phone also tells the same story so I wouldn’t be surprised if it applies to all on id. Please someone!

I have just upgraded my contract to SIM only. I was wondering whether I am to have a 2nd SIM card - I aim to use this either with a dongle for use of my Laptop or maybe insert it to an old phone and tether from there I worried that if don’t this correctly that instead of me getting a 2nd SIM I will just be overruling my current new contract and end up renewing it again. Is there a simple way to add a 2nd SIM please. Thanks.

purchased new phone, can I just swap my SIM to new phone. I know I have to still pay my ID contract as I am not due for a upgrade yet but want to use the new phone until my contract expires

Hi there, my phone number hasn’t been updated when I changed contracts, even though I followed instructions at the time. I sometimes get messages to the right number and I receive calls but I cannot text

Hi, I have 2 ID plans, one ends Feb 2025, the other not til 2026. Is it possible to swap the numbers on the plans? Then the one which ends in Feb 2025 I can cancel that plan and don't mind losing that number but need to keep the other number so would like that on the plan that doesn't end til 2026. Thanks in advance

The phone contract £6 per month is not working and needs to be cancelled. Even when the funds are paid for the monthly payment the phone will not work so this needs to be stopped. Tried to ring 7777on the phone and on Alternative phones but we cannot connect. This is not acceptable and want this resolved immediately. please contact on how to competed this please and cancel he last months. Barge as we are unable to use the phone. look forward to hearing from you. kind regards carol and Allan moore

Hi, My partner has just taken out a new contract with ID and switched her number using a PAC code. The number has moved over to the new sim. But she has now just received a final bill from ID and now here SIM isn't working? Can't make/received calls or texts. Please can anyone advise? Thanks

Just need a new SIM to get over the migrated number RCS issue please. Tried all the usual steps.

Help:- I cannot phone out to my land line on my mobile and phone into my mobile from a land line phone. Here are the facts for you to suggest whats wrong:- (1) I have brought a 4G SAMSUNG A20e "UNLOCKED" smart phone on eBay,as my old 3G is defunked. (2) My network ID MOBILE told me that my old sim would most probably work.Put it in the A20e but no go.I visited ID MOBILE in Southampton and got a new sim which had to activate on line. This I did; it worked!IMPORTANT ID MOBILE sent a text message to my A20e phone and I received it.So its connected to the ID network.But still no phone in/out. (3) Mobile tel No is { REMOVED } my landline home no is { REMOVED } Note my land line is working I've checked (4) When I try to phone every thing goes well at the start I can enter my home No and press start and the phoneseems to be working but no contact is made.On the text message sent by ID there were instructions to updatesettings for I-phone ios but non for android! I looked for a place in the phone(settings) to do this butcouldn't find any. Is just me or is the A20e phone a dud. Please help in this regard as I want to be sure of my facts if I return it.

Hi Is there an option to change the handset mid-contract? I know this will be chargeable, my current handset is so glitch, and Redmii want nothing to do with it!

My number has switched and is correct everywhere except under the iPhone 16 in the apple account section in settings how do I update this as there is no option to edit

Hi please can you show me how to find my PUK code thanks

Hi, I do not receive text messages and calls from outside the UK. Before changing the operator I had a block on incoming calls in the 3 network, and maybe that is the problem. The question is, can you remove that block on incoming calls and texts? Please help

Switched to ID from different network number transferred , can make calls but unable to receive calls as number not recognised

Repeated asking on how to unblock my SIM card and it’s really frustrating that I cannot get hold of live chat , keep getting “opps” how do i get to talk to live chat

I obtained PAC from the old networktoday the old number was deactivated but the ID shows the number assigned by the ID operatorwhat should I do next when my number that I transferred from the old network appears