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3G is being switched off and I can't make calls. What do I need to do?

5 months ago

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Your Phone & SIM.

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1533 Topics

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barrebarrellaNewbie

asked in Your Phone & SIM.

Switching mobile phones

I am changing from a work phone to a personal phone with iD Mobile. My PAC won’t be ready for 4 more working days. Is it possible to then switch from the assigned iD Mobile number to the one I want to keep?

452

4 months ago

Lee ThorleyCivilian

posted in Your Phone & SIM.

help me please

PAC code not working and I’ve only just received it

4 months ago

Emma GilbertCivilian

asked in Your Phone & SIM.

Final bill

Hi I have just ordered a sim only for ID and I am in the last month of my ID contract. I would like my final bill please so I can switch from 1 to the other please or can you switch it for me as I am a existing ID customer Thank you Emma Gilbert

1057

4 months ago

ryltarhuneNewbie

asked in Your Phone & SIM.

new number, but i changed it via PAC to my old number - but my phone is still sending as the "new" number and its taking about 1 min per message.

753614

4 months ago

markhalifaxRookie

asked in Your Phone & SIM.

claiming earbuds after upgrade

how do I Claim my free buds after upgrading to s23fe ? I have no document to upload

843

4 months ago

zznw4mNewbie

asked in Your Phone & SIM.

switch from physical SIM to esim

I'm thinking of switching my id physical SIM to an id esim. Can I keep my number and if so, how do I go about it?Terry.

11757

4 months ago

Kurt82Civilian

asked in Your Phone & SIM.

No SIM

My new phone is saying no sim when I look in settings and I’ve done a transfer of my old number and my old phone is now dead and my new one doesn’t work!?

172

4 months ago

MASTAGAMBLANewbie

asked in Your Phone & SIM.

can I use an esim and physical card for the same number?

As it says in the title, is it possible to use both at the same time? One for calls and texts, the other for data.

582

4 months ago

Emily SimisterCivilian

asked in Your Phone & SIM.

paid bills phone still not working.

Hi, my phone bills are up to date I paid 2 bills in one today using the app, yet when I try and call an automated message states I've "reached customer helpline all your bills are paid" and then it hangs up.What is going on?

987

4 months ago

Steve MarshallNewbie

asked in Your Phone & SIM.

old mobile number hasnt been ported across

I signed up on 4th April and my old number hasn't been ported across even though I sent my PAC code. I've tried to resend the PAC code but it's not allowing me.Any help would be much appreciated, thanks.

4057

4 months ago

GokuNewbie

asked in Your Phone & SIM.

Lost sim, no access to account

Hello,I spoke to an agent three times today. It seems like I speak to an AI.4 days ago I lost my phone in Spain. To report lost or stolen sim I need to log in into my account but because you changed the interface it looks like I need to register again. I cannot do it because I need a passcode from my phone number...I went to currys and I got a replacement but we could not activate it using option “I do not have a number”, it is probably because I do have but when I select this option it asks me to log in. Vicious circle.I spoke to an agent this morning, We went through all questions, I gave my number and sim card number. I was told all is activated and will work within 1h. I restarted my phone, I took out the sim and put again. It doesn't work "mobile network not available". After 5h I contacted you again and all messegaes looks identical. “Great, within 1h your card will be activated etc,” I asked if I really speak to the human. I was told yes.When I contacted an agent for the third t

2034

4 months ago

Molly LowinCivilian

asked in Your Phone & SIM.

iphone 14 pro max

Will the iPhone 14 Pro Max be brought back in stock if so when.

561

4 months ago

niamhobrienCivilian

asked in Your Phone & SIM.

Cant send or receieve texts from one person

I’ve just got a new SIM. It’s my first time with this company. New number and all and it’s working with everyone else except this ONE person. I can’t see any of his texts and he can’t see any of mine. It’s so frustrating since it’s working with everyone else and nothing with his settings are different to theirs. He’s not blocked or anything either. My messages aren’t coming up with an error to say they haven’t been sent so I’m really not sure why this is happening

401

4 months ago

Decland WrenCivilian

asked in Your Phone & SIM.

Lost phone abroad

Hello,I have lost my phone whilst on holiday in the USA and would like to order a new Sim to arrive here. Is that possible? Or could i download an iD eSim as an alternative in the meantime?I am unable to access my account online as it keeps asking me to verify my number with a text message which i cannot receive.Is anyone able to assist here?Dec

1041

4 months ago

Decland WrenCivilian

asked in Your Phone & SIM.

Lost phone abroad

111

4 months ago

deejay DixonCivilian

asked in Your Phone & SIM.

When will my old number come onto new phone

I change from o2. To id, I gave my pac number as I wish to keep my old number phone. Supposed to change today but still i don't have my old number which i NEED to keep. I am now seeing a lot of people with same problem and am getting concerned.

3262

4 months ago

mardrewNewbie

asked in Your Phone & SIM.

Transfer number out from ID and get new number for contract

Hi Folks I have approx 16 months to go on ID mobile contract and unfortunately the areas I'm in i don't get a good reception especially in the evenings. Ideally I would like to transfer my number to another provider as they have better coverage where i am. I'm more than happy to keep the ID account going with a new number and continue contract, but I was told by my last provider that to request a PAC will automatically close the account, is there anyway to carry this out.Apologies in advance for the poor explanationPS i read there was an admin fee which is fair enough but how do i enquire about this.

655

4 months ago

DavidmanziCivilian

asked in Your Phone & SIM.

need help transferring my old number

I have signed up to ID mobile and used the PAC code to transfer my old number, however it has not transferred and I am being billed by my previous provider!

751

4 months ago

Willthorp98Civilian

asked in Your Phone & SIM.

My number transferred to girlfriends sim

My girlfriend was having trouble activating her new SIM. The sim would not work in her iPhone 11. I put the SIM into my phone to help set up (I am also with ID mobile). This seemed to allow me to activate her SIM using her details and phone number. I then removed the SIM. She put the SIM in her phone which then seemed to be working. My SIM now is not working in my phone. My GF now has signal but she has my phone number. Not hersWe checked to ensure we had not accidentally swapped SIM cards but this is not the case. Her SIM matches the code that came in the post with the SIM card. Been trying to go on the chat for about 2 hours and keep getting kicked off. Any help would be appreciated

374

5 months ago

mollybarrett11Civilian

asked in Your Phone & SIM.

Do SIM cards store texts/photos or any other data?

I have purchased a new SIM and will be handing my old SIM over to someone else as it was part of a business contract..I have seen mixed answers online so wanted to ask here - will any data be stored on that SIM or can I just hand it straight over?

1021

5 months ago

Matthew AndrewRookie

asked in Your Phone & SIM.

oops something went wrong app update version 6.0.3

oops something went wrong app update version 6.0.3I am unable to used id Mobile latest update 6.0.3 29-04-2024

23511

5 months ago

Hsunshine1Civilian

asked in Your Phone & SIM.

old number has not transferred over and id number doesn’t work either so no one can call me

My PAC code was provided when I order my new sim which was supposed to arrive pre set. I can make calls but can’t be called on my id mobile number or my old number. It was supposed to be ported over yesterday on the 4th June

361

5 months ago

PetenicNewbie

posted in Your Phone & SIM.

three number not ported

Hello my old number from three was supposed to port over yesterday but it didn't . I have had a message from three to tell me my number has now been disconnected but it has still not ported over to my id mobile sim

893

5 months ago

JThomas61Newbie

asked in Your Phone & SIM.

Number not ported

Have just joined the network and my number was due to port across yesterday but it still hasn't. When will this take place?

564

5 months ago

EgavaiCivilian

asked in Your Phone & SIM.

How can I receive SMS from Spanish website whilst in the UK?

I have been trying to sign up into a Spanish government website, but I need to confirm my international number and the SMS are not getting through. All other messages and imessages seem to be working. Anyone can help? Thanks

371

5 months ago

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