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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,075 Topics
  • 3,974 Replies
1076 Topics
Lynn Brewer
New
 Contributor
posted inYour Phone & SIM.
pac code wont work
Ordered a SIM card last Thursday gave PAC code and arranged for changed over date for today. On Friday received a text message saying but been successful so I ordered another SIM on my account and received the SIM on Saturday. Entered the package code I had received from Vodafone which was the one I had received when ordering the original card and now just says if given code change over will go ahead. The date has passed and I'd saying there's an issue with Vodafones PAC code and Vodafone are saying problem with I. Please help
423
Tom
D
New
 Contributor
posted inYour Phone & SIM.
screen unlock pin
I got my upgrade at the end of August, I started to set up my new phone, but then some life stuff got in the way so I didn't do the transfer, I went to do it tonight forgetting that I had set a new screen pin so now I can't unlock my phone, I've tried the find my phone and resetting to factory settings but it won't connect to do that, am I better of getting in touch with Samsung or sorting it out through ID mobile? Or any other suggestions are welcome.
684
Decembersangel72
C
Active Contributor
posted inYour Phone & SIM.
Mr Reid
My ‘phone has gone off-line. I have checked SIM all paid up and correct. I have spoken to an “expert” who passed the buck to id Moble. How and when do I get back on-line. It is really frustrating, especially has it not my fault or of my making.
121
Tom
T
New
 Contributor
asked inYour Phone & SIM.
Texts with incorrect number
When texting to any of contacts from my address book the number is not my telephone number but the original sim number before transferring my number over from Vodafone. It only affects texts as the correct number is displayed when phoning the same person - any ideas how to resolve this problem?
571
Tom
Remfanuk
New
 Contributor
posted inYour Phone & SIM.
LTE defaulting to previous mobile provider frustration
I have just bought a Galaxy Watch 7 and have paired it via bluetooth etc fine with my S24 mobile phone. I am trying to set up LTE so I don't necessarily have to carry my mobile with me. However I keep getting an error stating that "E53306 - your airtime plan is not compatible with the Smartwatch Pairing service - please contact your call centre". In the top corner of this error page is the logo of 3, my previous mobile contract provider. I am now with ID Mobile and never had 3 on this mobile phone. Is there someway to manually get rid of my phone believing that I am still on 3 please? Do I need to contact ID Mobile? I am at a loss on how to solve this. Many thanks.
21310
Matthew T
E
New
 Contributor
posted inYour Phone & SIM.
URGENT | Proof of Usage
Hi, My phone was stolen and I need proof of usage asap. Please can you provide this to me via email?
112
Tom
C
Community Member
asked inYour Phone & SIM.
Welcome email with transaction number
I set up 2 new mobile contracts yesterday in my name for my daughters and have only received 1 welcome email. Could you please send the email with the transaction number for phone number so I can start to proceed with the process of switching over.
821
Kash
C
Community Member
posted inYour Phone & SIM.
Possible solution to wifi calling not working
I realise there are probably numerous reasons for this, but in my case it was a simple fix as follows: In ‘settings’, ‘phone’ (under iOS 18 its under ‘Apps’, ‘phone’) ‘My Number’ was blank. Once corrected and phone restarted, the Wi-Fi calling started working perfectly. So worth a look if you have the same problem!
16681
Tyler
Alanedwinwilson
Community Member
posted inYour Phone & SIM.
No number.
I have bought and installed an idmobile sim. They cannot transfer my old number until 2/10 so I put my old sim in another phone. Old sim does not run out until 6/10. Now I can’t phone either number, I get a busy signal on both. what am I doing wrong?
131
Matthew T
S
New
 Contributor
posted inYour Phone & SIM.
new iphone no imessage no facetime or location services
I have tried everything to get this working been over 24 hours still not activated. Spoke to Apple tried all resets etc nothing……..what next?
849
Matthew T
E
Community Member
asked inYour Phone & SIM.
Cannot make or receive calls
I have been using iD since March with unlimited calls. Today I find that I can no longer make or receive calls. I have checked the coverage map and should have both 3G and 4G coverage. No problems are reported. There has been no change to my phone. It should automatically detect both 3G and 4G. It shows 2 bars mobile and higher wi-fi signal strength. I have followed all your trouble shooting advice without result.
1192
Tyler
E
Community Member
asked inYour Phone & SIM.
No signal or service
Hello, I signed up to ID moblie last week and received my SIM card and transferred my old number over this week. I have 5G but no signal or actual service on my new SIM card. It will not allow me to make calls or receive them or text messages. Nor will it let me open FaceTime etc. I have restarted my phone many times and did a software update. Nothing is working. Please could I have some assistance and help. Thanks
261
Matthew T
G
New
 Contributor
asked inYour Phone & SIM.
Number transfer requested but given new one instead
Hi, hope that someone can help me or at least give some advice. I requested to move my number to ID mobile. Just set up the new phone, put in the new sim card. I received an initial text message saying that transfer request has been received and it will be done tomorrow (02/10/2024). A minute later I received another, this time welcoming message saying that my number is completely different. I am a little bit confused right now. Is it a temporary phone number until the transfer will be completed or something has been messed up? Thank you for any help/advice.
1764
andewhite
M
Active Contributor
posted inYour Phone & SIM.
0345 numbers not working
When I call an 0345 number, there is no sound on the other end. It doesn’t ring and doesn’t have any message. I have Premium numbers switched on in my account. Why can’t I call these numbers?
71113
M
L
Active Contributor
posted inYour Phone & SIM.
not receiving verification codes
Hi. I’ve tried all the tips but still cant seem to fix this. I just can’t seem to receive verification texts. Other texts I receive no problem. Is it something at ID Mobile’s end that they need to flick a switch? Please help as this is driving me nuts!
1731
Tom
B
New
 Contributor
asked inYour Phone & SIM.
Can't make calls on my samsung galaxy A12 but can get texts and data
I have swaped over to ID Mobile from a different provider keep my old phone number however i can’t make or receive calls from my phone however i tried my sim card in a iphone which proceeded to work then i tried it in another samsung which didn’t work. i have tried a Manual Roam, restarting , SIM isn't blocked , i have unlimited calls , Do Not Disturb mode is not enabled , no barring calls , no blocked numbers , my phone’s operating system is up to date, no missed payments , clean SIM card
3014
Tom
M
Community Member
posted inYour Phone & SIM.
Wrong number still showing in messages after port?
Hi all. Samsung S24 phone All appears well in WhatsApp etc but Messages are showing a completely different number... not sure if it's the original SIM number or not. Thanks
1701
Kash
Cooper1982
Community Member
asked inYour Phone & SIM.
switching my old number
Hi, my old number still hasn't transferred from three. Wondering if there's an issue as I've had a message from three saying it's been disconnected but still doesn't seem to have transferred onto my new ID sim?
392
Kash
PatPat
Community Member
posted inYour Phone & SIM.
un unable to make calls and text and receive calls and text
I I have been unable to receive and make calls today and it has really inconvenienced me. my contract is still running and I'm currently up to date with my bill and not in arrears so I do not understand what is going on - could you help me with this as I really need to make calls
381
Kash
J
Community Member
asked inYour Phone & SIM.
Phone upgrade - SIM compatibility
I've got a SIM only account with you guys, but my phone is 3G. If I purchased a Nokia 235 Mobile Phone on its own - which is 4G - could I simply transfer the SIM over from my old phone - or is it more complicated than that?
411
Kash
L
Community Member
asked inYour Phone & SIM.
cant find my ID mobile number?
Hi i just recently purchased a new ID plan but i cant find my ID mobile number. I need it to process my PAC code but i cant find it anywhere? i also havent recieved a welcome to ID email? any help would be much appreciated.
2301
Kash
L
New
 Contributor
posted inYour Phone & SIM.
please send replacement sim for current number asap
Please can ID mobile please send out a replacement sim asap please. I lost my phone and it’s used as a medical device, so urgently need the sim replaced using the current phone number, Have replaced the handset but unable to use as medical device without sim (data) unless connect to WiFi, so extremely Important.
873
Kash
E
New
 Contributor
posted inYour Phone & SIM.
not active service
Hi, I have received this sim card and not active i can not send or receive calls or messages, can not call customer service and can not register to the application as no messages received.
213
Tom
D
Community Member
posted inYour Phone & SIM.
Faulty sim
Need replacement sim as no one can call me how do I request.
392
Kash
Ahmed Hatem
Community Member
asked inYour Phone & SIM.
This number cannot be used by Imessage and Facetime
Hello,I have been having this issue for a very long time. It all started with me trying to send some normal SMS to anyone (by anyone I mean normal people or short numbers to activate some services for myself), and I always get that the message is not delivered, so I went over to my carrier and after several calls nothing was solved, I went over to my Iphone 12 pro settings to check on imessage settings and it kept saying that it is verifying and loading forever and tried every solution there on the internet nothing was solved. Then after checking my signin and security page on my phone I found out that the number says that it is (Unavailable for iMessage and FaceTime). Please if you know how to solve this issue let me know Thanks
18501
Kash
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