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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,564 Topics
  • 6,050 Replies
1564 Topics
Eddiefast8
Civilian
Eddiefast8Civilian
asked in Your Phone & SIM.
offer?

I have purchased the 24 month contraxt for ssung galaxy s23 5g, How do i claim:1. £100 cash back 2. Apple tv 3 months free3. 12 months disney plus tv free4. I think there was another part of the package can't recall what

1
Tom
iD Mobile Employee
7 months ago
Harabagiuf
Newbie
HarabagiufNewbie
asked in Your Phone & SIM.
sim not working

Hi. My sim is not working although it says on the app that is active. It's a new account and number...

1
Tom
iD Mobile Employee
7 months ago
S
Newbie
SpinakerNewbie
asked in Your Phone & SIM.
Cannot use my plan for nearly a month!

I've been in contact with customer support via Live Chat and now have grown more and more angry and frustrated. In the last update from a few, I could access to texts and data, but calls are not allow access. After chat with CS 2 days ago, they said to allow 48 hours to solve the calls problem. What happened now is I totally lost access to all, no calls, no texts no data! That's beyond a joke! I need access to text to file my tax return else I'll be fined. Are you willing to pay for my fine? I've been waiting and waiting for nearly a month now, I wanted to cancel but was told have to pay a cancellation fee of £137! What the heck I can't even use my plan since my old number been ported.I just want to cancel the plan! Been a loyal customers for years but this time is ridiculous! 

7
Tom
iD Mobile Employee
7 months ago
timmsi1
Newbie
timmsi1Newbie
asked in Your Phone & SIM.
Proof of IMEI block for Insurance

I recently had to block my SIM card due to having lost my phone. I am all set up with my new SIM card and you have provided proof of uage but seem unable to provide anything relating to the IMEI.Please can someone advise how I go about getting this additional information?This is what I am being asked to provide to the insurance company; A copy of a valid Proof of Barring for all lost / stolen claims o This document must show the handset make, model, gigabyte, IMEI number and the date and time of barring. o This can be obtained from your network provider I’m stuck without this and desperately need some assistance. Thanks 

7
Tom
iD Mobile Employee
7 months ago
Claire Norris
Newbie
Claire NorrisNewbie
asked in Your Phone & SIM.
no service and microphone not working

Hi I bought my daughter a new iPhone 14 for Christmas  we didn’t get a new sim with it she used her old sim when the new contract has come into place she has no service  and her microphone had been faulty so she can’t call anyone 

8
Tom
iD Mobile Employee
7 months ago
MandyMandy
Civilian
MandyMandyCivilian
asked in Your Phone & SIM.
Error 'Oops your payment was unsuccessful' still not solved

Hi, I have been on 3 chats with ID mobile regarding a technical issue where the site is not recognising my card as existing. I have checked that payments to ID mobile have not been blocked by nationwide. I have checked that all the card details are correct. And an ID mobile assistant said they had raised the issue with technical service and that it should be a fixed issue in 48 hours. However this issue is still continuing. Could somebody please help me solve this issue as my services have now been blocked and I am considering requesting a pac code as I am unable to use the device.

1
Tom
iD Mobile Employee
7 months ago
W
Newbie
wareham1974Newbie
asked in Your Phone & SIM.
My data is not working on my Samsung Galaxy S23

Hello everyone, I have recently moved from GiffGaff to ID and have noticed that whilst I can use wifi on my phone and make calls using my mins allowance and txt using the txt allowance, my data is just rolling over month on month. Does anyone have any advice on how to resolve this? C

12
Tom
iD Mobile Employee
7 months ago
P
Newbie
ParsaANewbie
asked in Your Phone & SIM.
Calling a contact calls random numbers

when i try calling a contact it can call completely random people. recently i have also been getting a lot of scam calls which i decline, but maybe they’re doing something somehow. what is going on and how do i fix it?

3
Kash
iD Mobile Employee
7 months ago
Holly Kirk
Newbie
Holly KirkNewbie
asked in Your Phone & SIM.
Phone number - changing plans

Hi,I’ve recently completed my 24month phone contract with ID mobile. When I log into the app I can see they’ve offered me cheaper plans as I obviously no longer need to pay for the handset. Will this change my phone number or will I be able to keep the same number?

3
Kash
iD Mobile Employee
7 months ago
Karen Caffrey
Newbie
Karen CaffreyNewbie
posted in Your Phone & SIM.
SIM not working

New phone A25 5g Galaxy my old sim is inserted but not able to receive or phone out. All tips tried and contacted ID twice who assured me it would work after following instruction, still no joy!! Need phone as 24 hour carer and frustrated as I can't speak to any on. Can anyone help PLEASE

3
Kash
iD Mobile Employee
7 months ago
Karen Caffrey
Newbie
Karen CaffreyNewbie
asked in Your Phone & SIM.
karen

I have a new phone A25 5g Galaxy.  Old sim put in but cannot send or receive calls ?

6
Kash
iD Mobile Employee
7 months ago
P
Newbie
Paul1919Newbie
asked in Your Phone & SIM.
This number cannot be used by Imessage and Facetime

Hello,Yesterday I removed my monthly rolling sim from an iPhone 12 to a new iPhone 14. Everything was working perfectly fine on the iPhone 12.I am now having problems enabling iMessage and Facetime on the new handset. I have a message which says “This phone number cannot be used by iMessage and Facetime, you must have a sim associated with an apple device to be used for iMessage and Facetime”I have spent 2 hours with apple trying to resolve the issue. Nothing has worked.I have gone through just about every troubleshoot and YouTube video to resolve the issue.If this is a network issue how is this fixed? Has anyone else experienced this issue who can provide some feedback  or resolution  many thanksPaul  

12
Kash
iD Mobile Employee
7 months ago
StueyJ
Newbie
StueyJNewbie
asked in Your Phone & SIM.
SIM card isn’t working in my cellular iPad?

I bought a SIM card after I was told it would work in my iPad but it doesn’t. Any ideas? 

4
Kash
iD Mobile Employee
7 months ago
A
Newbie
allyrob123Newbie
asked in Your Phone & SIM.
MMS group messaging

how do I stop a group text going to mms

3
Kash
iD Mobile Employee
7 months ago
K
Civilian
KittleCivilian
asked in Your Phone & SIM.
I have not received a confirmation email of my order?

Hello I haven’t received an order confirmation after placing an order yesterday. Could you please contact me and advise.

6
K
Civilian
7 months ago
Richard Burton
Newbie
Richard BurtonNewbie
asked in Your Phone & SIM.
new handset

I already have a Sim only plan with an existing, non ID mobile phone.  If I want to add an ID handset to my plan what do I do with my current data sim? 

2
Kash
iD Mobile Employee
7 months ago
Y
Civilian
YozCivilian
asked in Your Phone & SIM.
i cant transfer my number as i dont have access to the transaction number

I've been into store and they couldn't give me the correct transaction number, they returned and re sold me my contract with the pac code put through the new contract. I just want to follow up with a member of your team and ensure the pac will be swapped

2
Kash
iD Mobile Employee
7 months ago
Dani Brooks
Civilian
Dani BrooksCivilian
posted in Your Phone & SIM.
sim card

Can I take out a 2nd sim

1
Kash
iD Mobile Employee
7 months ago
B
Civilian
benfvalCivilian
asked in Your Phone & SIM.
Can’t view bills on iD app or online

I am not able to view my bills either via the iD app on iPhone or through the safari browser. I am also unable to view my bills on the PC. In the app it says downloading and nothing happens, whilst on the PC and safari it simply opens a blank page. Has anyone else had this issue and how was it resolved?

3
andewhite
Legend
7 months ago
JadePar95
Newbie
JadePar95Newbie
asked in Your Phone & SIM.
how long does it take for iD to answer the phone?

I made a complaint after spending hours on iD chat, complaint reference 391400054 to receive an email asking me to call them, I’ve spent over two hours listening to ‘ we are sorry your still waiting, your call will be answered as soon as possible’ has anyone ever successfully got through!? 

4
Kash
iD Mobile Employee
7 months ago
C
Civilian
Christopher Lee WrightCivilian
posted in Your Phone & SIM.
blocked phone

I lost my original phone on holiday. I blocked the sim and phone over there.Came back to England,  got a replacement sim and got it activated,  the sim block was lifted.But the phone block is still in placeI can't use my phone outside the house Can you please help or the phone is useless to meIt is my new galaxy s22 . contract  upgade

1
Kash
iD Mobile Employee
7 months ago
Markos Rodriguez
Civilian
Markos RodriguezCivilian
posted in Your Phone & SIM.
marcos Rodriguez

Hello I was doing a new contract with u guys through ushwich  and I was wondering if I gonna be getting the offer of the doble store bc of the preorder? Many thanks 

1
Kash
iD Mobile Employee
7 months ago
Markos Rodriguez
Civilian
Markos RodriguezCivilian
posted in Your Phone & SIM.
marcos

Hello I was doing a contract with u guys for the preorder of the new samsung 24 ultra through uswhich and I was wondering if u guys are giving doble store on this comparador aswell ? Many thanks

1
Kash
iD Mobile Employee
7 months ago
Pushpa Kafle
Newbie
Pushpa KafleNewbie
asked in Your Phone & SIM.
my previous number has not switch

Summitted my pac code when brought the phone but after getting phone and sim, i have not received any message related to switching number. The system doesnot allow me to summit the PAC as it says PAC code is already used and switch is underway but didnot received any message related to switching number. I am unable to switch my old number.

4
Kash
iD Mobile Employee
7 months ago
H
Newbie
hsdpacmodNewbie
asked in Your Phone & SIM.
How much RAM on upgrade phones

I see there is no mention of available RAM on the phones listed on the upgrade section? I’m looking for the Moto G84 5G. Its listed as 256GB Flash, but it doesn’t specify if it is the variant with 8 or 12GB RAM. Anyone know where I can find this info?

1
Kash
iD Mobile Employee
7 months ago
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