Recently active topics

Please can I request a proper SIM card not eSIM as I need to use the sim in a different phone

Samsung s25 no signal issues since upgrading 6 months ago and no one's been able to help me fix the issue I have only 1 bar of signal even outdoors and having a disabled baby I need to be able to make phone calls at any moment it seems to be an issue with the s25 first batch of phones. with a easy form search it's very prelevent issue. I was speaking with a customer service representative but haven't had a reply.

Had problems with the port and deleted eSIM to get again. Requested a new eSIM and after 3 hours. Still no email, currently got no service. please advise

Hi, I signed up to ID mobile with a free Amazon voucher 7th Feb this year 2025. I still haven't received it (I regularly check my spam messages) Who can I contact to receive this?

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me? I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this? How do I contact ID to speak with them about this? Thanks in advance

I haven’t had phone network, no signal for most of Wednesday and neither today. This has really been extremely disruptive….

I need an eSIM for my new phone

Cant get it via Text or app. Its been over a week. Agent cant do it either, lied to me about "it'll be there in 30 minutes" lol 😆 Classic. I need a PAC code please.. I changed my number in the last 6 weeks, not sure if this is related.. I've spent weeks updating my apps and family friends and customers, now I'm.concerned ID cannot generate a PAC for me. I hope you actually can help me. Thank you in advance

I've been trying since last Tuesday - text 65075, use app, phone customer complaints, speak to agent in live chat. None work. Keep getting 'we've encountered an issue with your PAC request...'. they can't tell me what the issue is. So I've decided to cancel the contract and go to O2 without the code. It's annoying because I now have to reset the phone number in every account that uses it for ID. Very poor customer service

Yesterday I couldn’t make or receive calls, and now today I can’t use any data even though it says 4G and 5G? I have checked my account and I have 32GB of data, yet I can only connect to wifi. Other than that I have no internet and it doesn’t work! Anyone else having the same problem?

I’ve just been given my upgrade deals today and they are more expensive than what I can get from ID mobile on the Martin Lewis page. I think I will move on from ID mobile as I hate this sort of thing and with no contact numbers you can’t even discuss. Contract ends in July and unless I can get a better deal than whats available on the Martin Lewis site ( which I should for loyalty) then I’ll be leaving

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones? I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month. However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month. I thought these sort of goings on were now illegal, as that’s what the energy companies used to do. Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers. Cheers

I have paid for roaming and its not working

Hi, I've just switched over from EE and put my ID sim card I'm my phone and it's saying "No Sim"

When office calls or family they have to ring twice before I answer? Please help Thank you Trudi

When is this situation expected to be sorted. I am self employed and I have already lost a days pay. Is there Compensation for my lost wages .

My internet and mobile data are still not working. This has been going on since Tuesday, and now the weekend is approaching. I have no signal, no internet access, and I can’t receive phone calls or messages. They said they’d sort it out, but nothing has been done yet. I Really do need a help

I have been paying a bill to ID mobile for a year and a half and I have not got the SIM card for this contract . I do have an another ID mobile account which I’m currently using. I don’t have any information about the other account other than it is coming out of my bank. I need to actually speak to somebody regarding this to get a Sim card and number. but not affecting my current ID account.

hi i need to change my direct debit account for the payments but it won’t let me it just keeps saying error

i have unlimited data, however, i want to find out how much data i have actually used.. as when i renew contract i may downgrade to 500gb data. to save money

i have unlimited data, however, i want to find out how much data i have actually used.. as when i renew contract i may downgrade to 500gb data. to save money

My ID mobile data does not work with full signal - it has been like this now for over a yr - I have one more year on my contract and I know it will be the same. I have done all the usual checks to make sure everything’s ok with my iPhone - my phone is perfectly fine!! I have found this to be an issue no matter where I am in the country UK. I use WiFi more than I’ve used my unlimited mobile Data. It always seems to be the same story such as the masts are down or working upgrades in the area - but if this is the case then it’s the whole country. I would expect this to be a thing of the past since we’re in 2025. It’s real frustrating that you don’t get what you pay for which is not a small amount - its not like you can just simply change providers when your latched into a contract, but yet, the provider gets paid on time, every month due date by direct debit which always works for them. I think my best option in 12 months time is to go contract free and pay as you go - that way i can trial and error other providers that actually work and get what you pay for instead of just paying a huge monthly amount, stuck in a contract and using WiFi to justify your none given mobile data that should be available at all time no matter where in the UK. Just seems unfair and answers such as check your mobile phone- masts down ect just does not cut it for me anymore.

I have just upgraded my sim only to a phone subscription now. There is an offer for a free watch, but the link doesn't appear to work. Has anyone else had issues, and does this need to go to customer service agents to resolve? Thanks Jeff

Lost sim

Hi good afternoon i did a payment almost 3 days from Overdales and i can't still using my phone I want a refund please 90.18£