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Hi im looking for advice from anyone that has had similar issue please. I ported my number from Smarty to ID yesterday and since its ported I can't receive calls (working fine before) The message caller gets when they try call me is the number is not recognised. I am also unable to receive sms texts - the sender says they are undeliverable. I can make calls and send sms texts fine. This issue has only happened since I ported my number. I've spent full day online chatting with agents and checking settings etc, all are fine. I picked up new sim from curry's to try and the problem still persists. Even when I insert the replacement sim into my old handset it doesn't work but other sims work fine in both handsets so issue must be down to the port or network as I've ruled out sim issue, setting issues and handset issue. The advisor told me port was successful and has passed my issue onto technical team. I was told the technical team will text me with update - eh how us that possible when I can't receive texts and that's what my complaint was about! I asked if they can email me but told no. I've been told to contact live chat again in few days for update. Im so frustrated as now im having to go through the advisor chat and not able to chat directly with technical team. Can't call ID mobile either as they don't accept calls - dont understand how a phone provider can leave you with no phone service for as long. Im paying for a service that is not being fully provided. Its so frustrating

My daughter has moved to ID from O2 with a PAC code her phone number has been transferred but she can’t make outgoing calls Please Help!

On a number of occasions I cannot make calls. It doesn’t ring and is just silent. I have to switch off the phone and when switch back on it lets me make a call then often it won’t for the next call. It has happened several times today and is frustrating. I’m worried if I have to make an emergency call. My husband couldn’t call me today either. Wouldn’t ring. I just want to speak to someone to sort the issue but it would seem there is no customer service with ID mobile. Shame I didn’t know this before signing up to a 2 year contract.

I lost my sim while abroad so i have this morning obtained a replacement and just activated it. Is there any way I can block the original sim just in case it gets into the wrong hands?

I have left my phone somewhere in a safe location and will be getting it back in a couple of weeks. i have a cheap temporary phone and would like to activate my sim with my existing number. Will this automatically block my existing sim card as i don't want this to happen?

So, my wife switched from O2 to Id. O2 had a physical SIM. New esim from ID did not arrive - they are saying they can only send via SMS - which does not now work. Won’t resend as email. She has to call into the provider (currys) to get a new physical sim. Now out of action for second day. Sounds very poor to me. Opinions?

Where has the iPhone 15 unlimited everything deal gone. I’m upgrading and this deal seems to have disappeared?

Really I need proof of purchase and details my contract

I urgently need to port my number. This has been going on for 10 days now and noone has responded to my private message since telling me my number would be ported a few days ago. It started by me getting an error when completing the form to port my number. I posted on here and received a private message asking me for various details 9 days ago! I gave information required but entered my postcode incorrectly so responded with correct postcode. I have been told my number would be ported at the beginning of the week but it hasn't. I've sent two private messages because where my old number worked in my old phone it has stopped now making it seem like the process is halfway through. Also meaning that I cannot receive messages or calls to the number my security plans know and missing potentially important calls. Noone is responding to me so I am very unimpressed at the lack of help and don't know how I'm going to get this resolved. Can someone please sort this urgently.

DPD failed to deliver my new phone on Sunday. Never delivered kept saying delayed then never showed up? Called DPD they cant help. Called Currys they said cant help because when I give my details it says restrictive access. Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me. What should I do?

I received an unrequested PAC number. The port has been successful & the criminal has successfully withdrawn money on my credit card. After two very protracted & timely periods on the ID chat I was advised that it would be directed to your ‘back office’ team to recover my number. Based on there being no further communication & what I have read on this community I have little confidence that this is being dealt with. In the meantime the criminal is able to carry out all sorts of fraudulent activity using my number. When I ring the number it still rings so it looks as though the number hasnt been blocked Could an ID employee please contact me & assure me that this is being dealt with as 48 hours has now elapsed & no communication from ID !!!

Hi I have recently starting receiving 2 or 3 international calls on a daily basis - mostly from various US states and always different numbers- on my Samsung S24. I do not answer and block the number as a matter of course but Its now becoming very irritating. Ideally I would like to block all incoming international calls. Only option I can see for blocking calls is either block all unknown numbers or blocking individual numbers. Would really appreciate any help on this :-)

Hello Recently got a new contract (first ever time) but didn't receive any notification(money going out, email) so did it again, again nothing. Having read up on it these things take a while to process, just need to cancel one of these and not be charged for it? Who can I contact

hi is there a number to dial to switch voice mail off and on

Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming. I sent a text message and then received the above message. 1. Does this mean that I have lost my access to free roaming calls & text messages? 2. More importantly, am I able to make free calls & send text messages subsequently?

I purchased an iPhone 16 on 2 year year contract with ID mobile Nov 24 and still haven't received my curry's voucher when will it be sent?

Can I upgrade my sim to eSIM? What are the steps to do it?

Hi I really need help please. Its been 3 days now and although i cant make outgoing calls i cant receive any. Ive checked my phone and done a hard re boot, ive even swapped sim to check phone and its just wont accept incoming calls. anay ideas please ?

Hi when I signed up to ID mobile I was supposed to get a 3 months Apple TV for free. How do I do that? I do not have the email as I read on some other threads. Please advise. Thanks

I always get an error when sending text messages. However, other person does get the messages.

Hi, I received a Currys gift card. Unfortunately there is no money on the card. What can I do?

According to the coverage map, my new home in Atherstone CV9 2AG has good coverage, as I visited the house this morning to have a look outside and check my phone coverage, no signal outside your map says good coverage, what do i do, stay with id, or move to another provider

I have a sim only for a remote router (not in my location). I have downloaded the app and started to register, however I get stuck when i get asked to verify code text to my number. I can not access the sim as it is hundreds of miles away. How else can I complete the app setup?

Hey everyone, I just got a new Honor Magic 7 Pro on a contract, and I recently noticed a small particle under the camera glass. I've checked carefully, and it's definitely inside, not just dust on the surface. Since this phone is IP69-rated, I wasn't expecting anything to get inside the sealed camera module. Has anyone else experienced this issue with Honor phones or any other flagship devices? Since I got it through a contract, do you think the retailer/ carrier will replace it, or will they try to send it for repair? I'd prefer a replacement since the phone is brand new. I'm still within the 14 days return window. I bought from the idmobile website and it's not a scratch, if you look from different angles you can see the particle. Appreciate any advice on how to handle this!

I’m unable to send SMS. I simply get a message failed to send notification. Any ideas why? My messages and phones settings are set to the correct number after transferring my old number to my new SIM.