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My payment for my bill was paid twice, how do I get my payment back?

I'm in Romania now and I can confirm data roaming is not working (and it should). I have enabled it in my ID account settings and my mobile settings.

I have not received the three month free Apple TV - how do I get this?

Purchased a £20 roaming add on for Australia but no connection, tried everything

Hi, my name is Ellie Webb I’ve had a recent contract come to an end in January 2025 which was an 24 month long contract which was taken out in January and I paid the final bill of £51.64. I then changed to sim only for £14 a month, however the I was charged £51.64 last month and this month I have received an invoice for £51.64 for this month also. However I was under the impression that this contract had now ended and I was now set up to pay my £14 a month. I would like to know why this is happening? Is there outstanding payments due or has the £51.64 just rolled over? many thanks, Ellie Webb

Ok here's the low down plus I'm asking well in advance by the way. Contact 2 year's phone and sim ported my number onto ID Mobile. When my contract is almost up I won't have to pay for my device and want to keep my sim only unlimited data. How do I go about to keep my own number and have a sim only pack? I may go for a 2 year sim deal. This wound mean a new account there must be a way to slipstream the change for ease as I don't want to loss my own number as I've read others have has lost their number doing an upgrade for this. Thank you in advance. Joe

I'm trying to find out when my contract ends as I can't wait move but I'm not sure if I took a 12 or 24 month one out and every post I've seen around this topic has had a long convoluted, rubbish answer can anyone really help?

Anyone managed to use their id sim abroad in an iPad? Mine works in my phone but only works in the uk in my iPad

When will I receive an email from DPD with my delivery details and tracking number

I have changed to a sim only contract at £12 per month but I have still be charged £47 for my old contract. Can you please let me know if I am due a refund. Thanks Margaret Lennon

Hi, I have 5 mobile accounts with ID mobile for myself and my 4 children. I want them consolidated under one single account. I lost the login details of 4 of the accounts but have the mobile numbers and the bank account that they collect payment from. Please advise how to proceed. Thanks

My new phone arrived on Monday last week but the number I want to keep still has not been transferred and I can't receive calls or text messages. If this is not resolved ASAP who do I contact to get a full refund?

Do you get a penalty for leaving this awful company

I recently got a new Google Pixel 9 Pro XL with an unlimited 500GB 5G plan. While the phone itself is fantastic, the internet speed has been extremely disappointing. To be honest, I’ve never experienced such slow internet speeds before. Download speeds sometimes drop to less than 1 Mbps, and the upload speed is even worse. This is despite having 5G coverage in my area. I contacted iD Mobile customer service, but nothing has improved. According to the contract, here’s what they state about the speed of the internet service: Estimated maximum 4G download and upload speeds: Download: Up to 70 Mbps Upload: Up to 22 Mbps Estimated maximum 5G download and upload speeds: Download: Up to 597 Mbps Upload: Up to 50 Mbps What I’m experiencing isn’t even close to these numbers—not even in my wildest dreams! I'm still within the cooling-off period and wondering what iD Mobile can do to fix this terrible connection. Any advice would be appreciated.

I am currently with Asda mobile. Sim only. I normally alternate between two types of bundle depending how much data I might need. If I don’t buy a bundle immediately when the previous one has run out, I go into PAYG rates until I buy my next monthly bundle. What happens with ID mobile? If I have paid for a bundle with X amount of data and it runs out tonight, what happens tomorrow? Do I immediately stay on the same type of ID Mobile monthly plan? Do I go into a flat rate PAYG tariff? Can I wait for example 48 hours and buy my next ID Mobile monthly plan? Thanks 🙂

Hello, I have had quite a few issues when making and receiving calls, This is to Landlines and Mobiles, the person on the other end of the call is stating that the line keeps breaking up. I have chattered to an ID Agent and changed a few settings, but I am still having connection issues. This is happening in the Greater Manchester / Oldham areas My mobile is a Samsung A55 5G. Is anyone else having the same issues.

How do I cancel my contract, if I have lost my sim, never used it and don't have an online account for this phone number. I do have an active account for a different plan but want to cancel this one.

I bought my phone back in December but still haven't received my Currys gift card. When will I get this?

I have an esim as i live between countries (i have a british esim and a french physical sim, so i cannot switch to a physical sim). I cannot use my 4g services despite restarting my phone MANY times, changing network provider and then re selecting ID MOBILE (occasionally this will work but for 5 seconds before the 4g disappears again). I also am having trouble making calls and sending texts. I own an iphone 11 please please can someone help, i’ve been without signal for a week and can’t find a human to phone and resolve my problem. p.s. I have 198gb of data left to use and unlimited texts and calls and am up to date with payments

My monthly payment according to the app and my contract is £15 yet I am still being charged £16. could someone explain? Thanks John

I’ve just signed up for iD Mobile’s £16 pcm Unlimited Data deal for mobile wifi. I’ve replaced the SIM card issued by my previous service provider (Vodafone) in the MiFi dongle with the one from iD Mobile and I have an internet connection, but when I check my PC’s Network & Internet settings, it still names the connection as “VodafoneMobileWiFi[network-id]”. Is this to be expected? My contract with Vodafone doesn’t expire for a couple of weeks more, but I would have thought the name of the network my PC is connecting to would reflect the provider of the service/SIM card. Footnote: not very impressed with this community site so far. Didn’t see why I had to create ANOTHER account in order to use it, when I already have an iD Mobile login, and clicking the Create button after typing my question does not seem to be doing anything, even though the web page doesn’t say I’ve left anything out.

Why on earth ID mobile skirts real customer service. I was told I would be emailed my currys voucher for getting a contract for the pixel 9pro xl. You can't make this up they are that same company. I was due yesterday

Why can I not make calls on my phone when I have unlimited calls and messages. I get the message that I have reached my cap limit

So I have around 4 months left on my contract , my current phone ( pixel 7 pro ) is not in the best of health ( been dropped far too many times ) I want to replace my handset and I can get good deals elsewhere with other suppliers / networks as a new connection. Wouldn't it make more sense for me to be offered an early upgrade from ID mobile and I pay the cost of the handset ( not the service) for the remaining months and sign up for another 24 months? Otherwise I'm guessing I just request a PAC code, move to another supplier / network and I pay the full 4 months remaining ? What's my options ​@iD Mobile ?

Went for upgrade, but cancelled it same day. Payement was taken almost 2 weeks ago and still no refund. They keep saying it should be back, but nothing showing on my account. Any suggestions? Thanks