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Hi I've just checked and ID have overcharged me this month on my bill and added extra charges plus VAT. I dont understand as I didn't go over my monthly allowance and it doesn't explain bill what I've been overcharged for. Is this system error or way to make complaint, does anyone know where I can make complaint about this. Thank you

I have upgraded my phone on Saturday, and accidentally ordered an e SIM. My new phone won't arrive until Wednesday and I can't use my phone now as it says I have no network and all I get is emergency calls only. Can't find any answers on the awful chat bot and literally want to speak to someone. Fed up with the whole set up

Hi, My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days. I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website. I then attempted to register via the website, no can do as we cant verify to log into his account without his phone. So I called the helpline, they advise they can't do it without verifying through his phone! Huh? Despite clearly canceling the phone in question? The helpine then advise live chat should be able to assist, I speak to live chat who state the same thing, no phone, no verify, no new sim setup.… The helpline advise the only way to sort it is in person in store...the same store I've just been in to collect the sim from. I ask what I'll need to present at the store and I'm told it's just the sim and Dads details(name, address, number, d.o.b) I then called Currys in the hope of speaking to someone in store, but of course in this day and age that's not possible so I speak to someone in CS who says the same as ID, just provide the sim and details in store. Great I think, I'll attend tomorrow, get the sim sorted and Currys also have the handset he would like in stock so I'll pick it up while I'm there. The next day(today) I go to the local store and speak to a team member and explain the situation. They say that the sim issued yesterday couldn't have been registered anyway as it wasn't tied to Dads account and the staff member who issued it did so incorrectly. They take Dads details as issue me with a sim and proceed to call iD to get it registered and linked with Dads number. A new curveball, iD say Dad needs to present, I explain hes 81 and can't attend and say that CS at both ID and Currys say he doesn't need to be. They then ask if I have any identification for Dad, no I dont as I wasn't told I'd need it. They say they can't proceed without Dad present or his identification! The team memeber then tried to register it via live chat but the same issue, we need Dads identification. I explain he's 81, doesn't have a passport or a driving license anymore and therefore doesn't have any formal identification I'm then advised that this new sim package will able to be registered via phone so long as Dad is present or gives verbal permission for me to speak on his behalf at the beginning of the call. The saga continues...… Head home and begin setting up the new handset(which despite showing as on hand and in stock Currys do not actually have, so I got it from Argos instead) I speak to the helpline again and they try to send a pin to the phone to initialize the sim and it doesn't work. They then advise live chat can do it!!!!! Speak to live chat again and low and behold they can't because we don't have any identification we can photograph for Dad. We speak to complaints who offer a partial refund of £10 and advise Dads bus pass will be suitable for the live chat setup. Go back to live chat and you can guess the next part...the bus pass is not suitable and they won't accept it as identification! They advise the only way to resolve is my ill of health 81 year old Dad needs to do it in store! I'm absolutely livid with the whole experience and cannot believe how ridiculous the whole process has been, three days on and off, 5 calls to the ID helpline, 1 to Currys, 2 in person visits to store and numerous live chat sessions yet we still don't have a working sim. Can anyone from iD or maybe a community member help me out please? My Dad is really not in shape to be attending the store and the fact that we're being told it's the only way is beyond a joke. I'm considering contacting the ombudsman tomorrow and reporting iD for how this has been handled and fpr what seems to be a complete lack of care towards a vulnerable customer but in the meantime I just need to get this resolved so I can get my Dad a working phone, its vital to him as he lives alone, with his age and health communication is vital and the phone is a safety net in terms of him being able to carry it everywhere around the house in case of him falling over or falling ill. Any help will be greatly appreciated Thank you for reading Martin 17.3.25

I am looking to take out a sim only contract and transfer my number from my current provider. I have seen a comment on this forum that you can’t transfer a number between accounts and just want to check there’s going to be no issue in my case when i start punching in my details. Prior to 2019 I had an account with ID mobile with a different phone number. Since 2019 my current phone number was provided by the new provider and it is this number I would want to PAC to ID mobile if I take out a rolling 1 month only contract with ID mobile.

I transferred my number from o2 back in September 24, but when I send a text it is still using the original number that iD allocated for me. How do I update it to my o2 number? Thanks.

My contract runs out in May. I can upgrade in March. I’ve seen many posts here saying to go from Pay Monthly to SIM Only you have to leave iD and then come back. This seems a bit backwards to go forwards Does anyone know if this is still the case? I also understand if I don’t cancel I will continue to pay my full contract price which I certainly do not want to do. Any help, advice or guidance on this would be great as money has never been so tight.

A very good day to you all. I’ll try and keep this brief. I currently have a Oneplus 5T phone. I am new to ID mobile. I was with BT where I had no problem with my phone using their network. I have signed up to a 12 month sim only contract with iD mobile, at a very good price. I have ported my old number across and my account with BT is now closed. After activating my new sim, I find that I cannot make or receive any calls. I can however, send and receive messages. I have tried using the sim in a friend’s Google Pixel 7a where it does make and receive calls. So the sim works, but it would appear that the network does not. I have researched this site and others and discovered that many iD mobile customers have had or are experiencing similar difficulties. At this point, let me say, that there was no warning before I signed up, that my phone might not be compatible and why would I think it wouldn’t be, when it had worked perfectly on another network. On my phone, In settings, under sim and network/preferred, network type, it states, 2G/3G/4G (automatic). Under enhanced communications, the VoLTE switch is on and the WiFi Calling switch is on. Various similar threads on this community site advised that I should visit a Curry’s store for advice. So I did. After a 25 minute wait, I spoke to a well intentioned, but world weary adviser, who appeared to not know very much at all. They did however, try a very hard sell, to get me to buy a new phone. They told me, that any new 5G phone would work with the iD mobile sim. Now, I am aware of the list provided by iD mobile of approved phones, that they have tested, many of which they sell, which will work on their network.So, my questions are: Was the Curry’s adviser correct, will “any” new 5G phone work on the iD mobile network? Also, does any member of this community own or know, if a Oneplus Nord 4 phone, would work on this network. It would be pointless and infuriating, if I acquired one and it didn’t. For context, I came to iD mobile to save money, as I am a state pensioner. My son has a Oneplus Nord 4 that he would be willing to give me when he upgrades, but that would not be for several weeks and I cannot try the iD mobile sim in it, as he lives a considerable distance from me. Gosh, this hasn’t been brief at all has it! Thank you for reading this and I really hope that some kind soul can help. Thank you.

Do ID mobile 1 month rolling plans allows for WiFi calling as I had read this can improve call quality in areas of poor signal (and I had read on this forum that in certain areas there are some pretty unhappy customers).

Has anyone knows why all of a sudden I have no internet. It is been 3days now I have no internet with my mobile, it works fine before but now I don’t have internet. I’ve tried to chat with the customer service using hotspot with my other mobile phone but it kept on dropping the connection. Is anyone knows the contact number of the customer service? thanks

Happy New Year and hope you can help. Just started with iD and have an iD number. I would like to keep my old number and received a PAC. Can I transfer over my old number (via PAC) and still retain my new number? I understand my Google Pixel 8a can use dual sims. Thanks.

Hi, My 81 year old Dad lost his phone last week so I've been trying to sort a new sim for him for the last 3 days and have hit a wall this evening with the situation. Dad lost his phone which obviously had his sim inside. We managed to login to his account in a web browser and report the phone and sim as lost. Next I tried to order him a new sim through the website only to find I couldn't login to his account without his phone for verification, this seemed stupid to me. Then I called customer service who advised I could collect a sim from the local Currys branch or have one sent via post within a few working days. I opted to go to Currys to save waiting, attended the store to be told they didn't issue replacement sims and could offer a PAYG sim or a contract 🤔 I explained we spoke to ID CS and they said the store would issue a replacement sim. The staff member went away and returned with a sim package, stating I could register it at home via phone, the app or website. I then attempted to register via the website, no can do as we cant verify to log into his account without his phone. So I called the helpline, they advise they can't do it without verifying through his phone! Huh? Despite clearly canceling the phone in question? The helpine then advise live chat should be able to assist, I speak to live chat who state the same thing, no phone, no verify, no new sim setup.… The helpline advise the only way to sort it is in person in store...the same store I've just been in to collect the sim from. I ask what I'll need to present at the store and I'm told it's just the sim and Dads details(name, address, number, d.o.b) I then called Currys in the hope of speaking to someone in store, but of course in this day and age that's not possible so I speak to someone in CS who says the same as ID, just provide the sim and details in store. Great I think, I'll attend tomorrow, get the sim sorted and Currys also have the handset he would like in stock so I'll pick it up while I'm there. The next day(today) I go to the local store and speak to a team member and explain the situation. They say that the sim issued yesterday couldn't have been registered anyway as it wasn't tied to Dads account and the staff member who issued it did so incorrectly. They take Dads details as issue me with a sim and proceed to call iD to get it registered and linked with Dads number. A new curveball, iD say Dad needs to present, I explain hes 81 and can't attend and say that CS at both ID and Currys say he doesn't need to be. They then ask if I have any identification for Dad, no I dont as I wasn't told I'd need it. They say they can't proceed without Dad present or his identification! The team memeber then tried to register it via live chat but the same issue, we need Dads identification. I explain he's 81, doesn't have a passport or a driving license anymore and therefore doesn't have any formal identification I'm then advised that this new sim package will able to be registered via phone so long as Dad is present or gives verbal permission for me to speak on his behalf at the beginning of the call. The saga continues...… Head home and begin setting up the new handset(which despite showing as on hand and in stock Currys do not actually have, so I got it from Argos instead) I speak to the helpline again and they try to send a pin to the phone to initialize the sim and it doesn't work. They then advise live chat can do it!!!!! Speak to live chat again and low and behold they can't because we don't have any identification we can photograph for Dad. We speak to complaints who offer a partial refund of £10 and advise Dads bus pass will be suitable for the live chat setup. Go back to live chat and you can guess the next part...the bus pass is not suitable and they won't accept it as identification! They advise the only way to resolve is my ill of health 81 year old Dad needs to do it in store! I'm absolutely livid with the whole experience and cannot believe how ridiculous the whole process has been, three days on and off, 5 calls to the ID helpline, 1 to Currys, 2 in person visits to store and numerous live chat sessions yet we still don't have a working sim. Can anyone from iD or maybe a community member help me out please? My Dad is really not in shape to be attending the store and the fact that we're being told it's the only way is beyond a joke. I'm considering contacting the ombudsman tomorrow and reporting iD for how this has been handled and fpr what seems to be a complete lack of care towards a vulnerable customer but in the meantime I just need to get this resolved so I can get my Dad a working phone, its vital to him as he lives alone, with his age and health communication is vital amd the phone is a safety net in terms of him being able to carry it everywhere around the house in case of him falling over or falling I'll. Any help will be greatly appreciated Thank you for reading Martin

Hello. Texted several times from old sim/phone to 65075 for transfer of old number but just keep getting a rely to say “we ran into a problem”.

Do new 1 month sim only contracts increase in each year in Apr and if so by how much or are there no increases once the contract is taken out.

This is appalling. iPhone 11 Pro user. I moved away from O2 in order to save a few pounds (silly of me) and I have now been with ID mobile for just over a month - and I am really struggling with it. I initially opted for an eSim but most of the time I couldn’t make phone calls, especially, I seem to have noticed, to other non iPhone users. So three days ago I have opted/replaced the eSim for a physical sim card and inserted it into my phone. At first things seemed to be better but three days later, I still seem unable to make calls to certain numbers. I have an existing claim that’s been escalated through the (pretty useless sorry) live chat agents three or four times now but i am still waiting for the so called ID ‘technical department’, mentioned by the live chat agents continuously as the ones who need to look into the issue but in reality “ghosts” which have never ever once contacted me back despite my issue been now raised several times, to get back to me. I also don’ t understand why I need to have two options in my phone settings in order to make calls: “Personal” and/or “Primary”. What is that? Anyne has any similar experience/tips? However, I think I now really want out from ID and my next step if my claim does not get answered/resolved very quickly will be to ask them for a letter of deadlock and then I will have to wait quite a few days before I can open a complaint through the Ombudsman if ID don’t supply me with one. So, I am saving a few pounds compared with O2 but I am unable to make calls (and I do get charged 55p for each MMS now)!

I'm trying to reregister with the new app, but once I get to the find my account page which needs phone number, surname and date of birth it says there's no record of my account.

What is going on with ID? Haven’t been able to make or receive calls, done the reset, got a new sim and it’s no better, I can’t wait to leave ID and go with a proper network!!

Really not getting sick to death with the 3 network and it's unreliable coverage. Calls cut out or get told from person I call can't hear me. As stuck in a contract for few more months and before I switch my number by PAC could anyone tell me that call diverts from id mobile are inclusive in your allowance to another UK mobile number? Thinking of testing rival networks to see if any improvements but just diverting my calls to it. Could you advise if this is possible and inclusive of call package with id mobile? Once established new network and contract up will just leave. Pointless paying for a service that is poor...

I’m travelling to Turkey which is not in the 50 roam free destinations. I’m looking for confirmation that I will receive 2FA SMS texts for banking and other services. I also have a £0 cap to avoid additional charges.

Getting fed up with ID mobile as network down yet again. Totally unreliable

Hi I’m new to ID mobile having switched (2 days ago from EE). I’ve switched using PAC code and it appears since my EE account was closed I lost the ability to make and receive calls / texts?. Anyone help pls thanks

didn't receive a sim - but have been billed for three months. How do I get hold of ID Mobile?

Hello, I am interested in buying a SIM only deal. But during the checkout process there is no option that allows you to obtain a SIM with a new number. The options are:- Keep my number and switch on sim arrival. Keep my number and switch now, or lose my number and switch now. How am I supposed to get a new number without switching anything? Many Thanks

When I got my SIM only deal it came with a £25 gift card with curry’s, however when they tried to deliver this I was at work so never got it. Can I collect this in a store?

Hi, hope someone can help, new contract and phone Iphone Pro 16, arrived installed sim get 4g showing on phone but unable to send receive txt or calls or anything, support chat said sim activated, tried sim in wifes Iphone 14, same thing 4g sign but unable to call/txt. Tried sim in android phone and hey presto works fine!! so we changed sim from currys re registered new sim on line and excatly same situation with new sim also wont work in Iphones but working in android. Tried re setting Iphone network etc but still nothing, anyone any ideas please Thanks all

Hi everyone, If I understood correctly, I can make calls but I can't send texts to Europe. Can someone kindly to advice me how to set up,please ? Thank you very much.