I receive a text message of a missed call. That text message contains the callers number, and suggests 'press the call button to return call'. HOWEVER.. The callers number is displayed as 44 (xxxx xxxxxx) (without the brackets, and numbers replacing the x's). The PROBLEM is the contained country code (44) is seen as invalid as it SHOULD be +44. Therefore your (3's) system is displaying the country code INCORRECTLY which then fails when one taps the 'call' button. Maybe your techs can address this issue? 

Hi there, the offer given with my sim package was for a 3 month Apple TV subscription free, yet I have no details. Does anyone know where you go for this?

Hi  its been 12 days since I ordered 2 sim only deals and when I ordered 12 days ago I was promised on each sim deal 3 months apple tv but i havnt jad the link please couldni have 2 links.  

I brought 2 sims and was offered 3 months apple rv on both sims but haven't received offered through email 

Hi iD mobile. I have been a customer for 2 plus years and the upgrades I have been offered are extremely poor. I am currently using a Samsung S23 and would like to continue with Samsung.I have searched for new contracts (Uswitch) and have found that the best offers for Samsung S25 phones are from iD mobile!!I am also aware that should i sign up to this new contract that i can't keep my current number and would have to use  "triangle method" using pac numbers to keep it. This seems needlessly long winded when i could just receive the offer that I have found via Uswitch.Is there any way that either i could have better upgrade options or just be allowed to keep my current number for more convenience.ThanksMatt

i cannot receiving text messages 

my bill is always £36.99 a month but for some reason being told my bill is £51.37 this month. I have not gone over my allowance.  How can I contact a human to speak to? 

Hi, I am interested in paying my contract early and keeping the same number but converting to Sim only, how do I do this? My phone isn’t working and I have had to purchase a new phone from elsewhere. Thanks in advance, Mark.

3 days I’ve had this phone number and so far I have had 3 spam phone calls and one spam text! I’ve put my number in the NHS app and given it to family and friends. How are spam callers getting my number??? I’ve just changed from Giffgaff because of this! Any way to stop it?

Hi,Puchased a sim here in March and was supposed to get an amazon gift card but it didn’t track. I contacted Gift cloud. Told to wait 120 days. Contacted after 120 days. They asked for details of transaction which I provided. They have since ceased communication. I have tried recontacting them several times but no response. Please advise on what to do in this case.Thanks.

How do I get a better price plan deal direct from id mobile? I want to get the Motorola razor 60 ultra in the wood effect, but there are better price plan offers via car phone warehouse, only issue they don't have the wood effect but there minimum price plan is £39 a month £19 upfront with 100 gb unlimited texts and calls on id's network which it a fair bit cheaper than ID directly, also is there no live chat or any customer service to speak to a person?

I am hoping to travel to the southern USA later this year.Whilst there, I will need to make a few internal calls and send a few texts. I do not expect to use any data.My UK phone is pretty ancient and I have been told it will not work over there.A friend has suggested that I should buy a cheap burner phone and a SIM card suitable for the US on eBay and then activate it when I get there.Can anyone advise on this, please?I am not at all tech-savvy.Thanks.

Hi, I recently bought an id sim along with a mercury mobile router so I could have WiFi in Spain but when I got there it would work in my phone not in my mobile router, does anyone have any ideas why or what I’ve done wrong. many thanks 

Dear iD Mobile Team,I switched from Vodafone to iD Mobile three months ago, mainly attracted by the competitive phone offers you had. However, since then, I have been facing serious issues that are making my daily life significantly harder.    1.    SMS Reception Problems: I am unable to receive messages from many companies, especially verification codes (OTP messages). These messages arrive after a day or two, or sometimes not at all. This is a major problem for me, as I rely on these codes for essential services. I cannot understand why this issue persists, but it is causing me significant inconvenience.    2.    Misleading Coverage and Internet Performance: Before purchasing the SIM, I checked your coverage and internet speed maps, which showed full 4G coverage for both my home and workplace. Unfortunately, in reality, the network reception is extremely poor in these locations. This discrepancy between the coverage map and actual service quality is very disappo

ID Mobile states you can use up to 30GB for EU roaming (my plan is 30GB per month).But can I use any/my roll over allowance for roaming ?I cannot find any information which answers this query.i hope somebody can help.Thnx Gary 

I cancelled my youngest child's contract in Jan 25 and ported the number to a new network. I believed this was the end of this contract and I followed the advice and didn't cancel the direct debit straight away. I have 2 other contracts with ID mobile on direct debit so when I cancelled the youngest child’s direct debit I hadn't noticed that it was still taking the payment amount from my account, despite it not being active. I have since received a Debt Collection Agency letter for unpaid bills but offering no other information. After many emails and queries and online chat conversations with ID mobile I discovered it was the contract I cancelled in Jan 25 that was the issue. The chat advisor has stated they cannot cancel this contract, so how do I do it then? The number doesn't exist anymore so I cannot use the app (again). Am I now forever stuck paying for a phone number that doesn't exist? The DCA used is no help, in fact they appear to be inept and cant seem to answer emails. Ha

Hi all, I have 2 accounts on here and I want to pay them from the same account. I have set up the DD multiple times and it keeps getting rejected. it’s very frustrating to have to log in and pay every month. thank you.Joe

I have been without service for about the last 27 hours.Not having service ment I could not confirm extra hours for work so this has cost me both work and wages.No calls, text or data....Service has now been restored but what I want to know is will there be a discount on my next bill? 

I cannot access my voicemail. Also some of the calls don’t come through but go to voicemail. Tried online chat but it was useless. Told me to go to Curry’s store. Where can I get some help?

ive ordered a new phone on upgrade, its come today i should get unlimited data but i need to resend a esim and if it doesnt work id like so switch to a different sim see if ot works as i have a feelings its the sim 

I have a Samsung Galaxy A35 5G and recently I keep having instances where my phone will not make or receive calls.If I restart the phone it seems to work again but only for a short period of time before the calls don't work again.I have checked my phone and it is fully updated 

Call costs from Ireland to UK 

I have a Google Pixel 9 phone, I don't see the voicemail tab so unable to view or listen to voicemails. I had an iPhone before and no issues.

My daughter made an eSim order last night but has now changed her mind. I cannot find a way to cancel it for her. No account was made when the order was put in so no way for her to contact through love chat. Please advise.

Hi, trying to redeem the apple Music but it says missing uid. I can't seem to get around this even after reading others go through the same issue. I don't have a ad blocker and can't resolve the issue.