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I tried to activate the 3 mth Apple subscription via this link [REDACTED] unfortunatly it kept crashing on the payment page. I had to go through Apple support to set up an account before using the link. I used the link again but it seems to have only given me 1 week standard free access and not the 3 months promised in this deal. D you have a code I need to share with Apple to activate n=my free 3mths? Maxine

My transfer to iD mobile was apparently completed on the 22nd March. At that point I was unable to make or receive calls or texts so the support team sent me a new SIM card and I did some troubleshooting steps. I can now make calls and send texts but not receive them - I believe this is called a split number port. I spent a while talking with a team member last week about this and they informed me they had passed the issue to the tech team. Today I tried to contact the iD team to get an update on this, after 45 minutes of a team member talking me through the same troubleshooting I had already done and ignoring all attempts from me to ask them to contact the tech team for an update, they finally checked my record and found no request to IT had been made. They then attempted to get me to do more troubleshooting so they could process the request, and provide evidence of the issue - I am not sure how I can evidence non-receipt of calls and texts, other than that I have received none since switching. Given this, the request has still not been made. I had 1 and a half hours of my time wasted today in this conversation, and a further two weeks wasted as I should never have switched in the first place with these issues. Added to this, I still haven’t received the gift card for joining to even offset some of this. Please can a staff member of iD mobile escalate this to the tech team so I can have this resolved and use my phone again! And secondarily, please email me my gift card for joining

Dear iD Mobile Customer Support, I hope you’re doing well. I have been with iD Mobile for the past six months, consistently making my payments on time. However, I have noticed that my payment history is not being reflected on my credit report. I would appreciate it if you could look into this matter and ensure that my payments are being reported correctly to the credit reference agencies. Please let me know if any action is required from my side to resolve this. Looking forward to your response. Best regards, Issam

Hi I am shortly travelling to Abu Dhabi and need to receive a call on my Uk id number. I will be getting an eSIM to use out there for general use but I need this call to come through. How can I ensure the call comes through as when I have been out there before no calls come through?

Tried the 123 & 07782 numbers & voucemail wont set up , plus ive got a “network provider voicemail “ which wont delete

Hi, I recently took up a monthly rolling deal. I've quickly come to realise I'll need more data next month. Is there a way of changing it from next month as the app says under 30 days I can't choose a plan yet. I don't want to renew on the same plan if I can upgrade from the following month. Thanks.

Hi ,I have a message on my screen "WiFi calling not available for SIM 2 (which is new iDmobile sim)"all is activated in settings, for both Sims (SIM 1 is by different provider).I've done all the suggested: rebooted, toggled Airplane mode on off, nothing helps. Is it a faulty SIM? Thanks

I joined idmobile as a friend has a phone on the three network and always gets a great signal / service. However today we were both in the same location and he had a great service whereas I couldn't even get a phone signal, let alone internet. Surely as idmobile runs on the three network I should have had the same service as him! Is the idmobile service somehow inferior to a direct three connection?

How do I UNBAR gambling sites and charge to bill

Can I pay more of an upfront fee on an upgrade. If so how on the app

Please can someone explain why I have a charge for roaming when it is meant to be included? I was in Iceland only, marked as included?

Is it a thing of the past to get to talk to another human being to ask a question? Preferably one who works for the company and understands how to find the answer to complex questions

Hi so I have unlimited data. As long as I'm in the UK does that mean unlimited? I don't have WiFi at home at the moment so I'm having to use my data but I'm worried that there might be a limit I can use.

I changed from Three to ID Mobile with the switch occurring yesterday, 19th March which also transferred my number with a PAC code. However, my phone cannot receive any calls (I can call out though) or receive any text messages or send text messages. I am able to send iMessages via my iCloud account but not my number. I have worked through the processes noted for the iPhone in regards to not being able to receive calls/messages etc but it hasn’t sorted out the issue. Does this mean that my number hasn’t actually transferred as yet even though I’m being told the switch has completed? The email did come later than it was meant too but I’ve not received any text messages from ID Mobile confirming the switch or transfer on my phone so something definitely isn’t right. Hoping somebody here can help if not I will do a live chat in the morning. Thank you

Just joined IDmobile and tried the 3 x Apple trials but all fail since the small print says they expired on 03/03/2025 which was prior to when I signed up.

I am out of contract on 31.5.25. I am able to upgrade now with id mobile but I have been given a new phone by a family member so would like to go sim only with id mobile. When can I do this and what should I do? I want to keep the same mobile number. Thanks

Will my existing 30 day SIM plan be updated automatically, or do I have to cancel that ? There was NO tab to say it is the same phone, number and payment source. Thanks for any clarification

I recently switched to iD. Today (11 March) I received an email from iD offering a 3 months free trial of Apple TV. But when I sought to redeem the offer, the page said that it expired on 3 March! Could iD send me a new link please?

what are you ment to do when the agent take over 6 mins to reply to every message and your a single dad with disabled children trying to deal with a time sensative matter

I have claimed my £5;reward and have cashed in via PayPal. How long does it take to go into my PayPal account. Been a few hours and nothing as yet

Need to speak to assistant

Hi, I spent over half an hour on the ‘chat’ this morning, only to be asked to do a system reset, which I did. Some websites are loading painfully slowly (BBC news site with grey boxes where photos should be), some not loading at all. I’ve reset a few times now, deleted a couple of old apps, cleared browsing history - any other bright ideas? Thanks in advance and forgive me the delay but I’ll probably check this on the laptop again later as my phone just can’t cope today Thanks

Hi. I notice my community profile name is spelled incorrectly. Anyone know how I can correct this??? Thanks

hi, I am in portugal and I cannot get any mobiel coverage. wi fi in the house ok and my dads phone )also ID) gets mobiel (good 5G) but not me any ideas

I have just purchased a Samsung A16. I have enabled developer mode. I have set the USB default configuration to “transferring files”. I have connected a USB cable to my PCMy friends A15 connects fine. So the cable is Ok and the PC has a Samsung driver My A16 dies not seem to trigger windows file manager. What am i doing wrong - or have not done ?