Hi, im new to id mobile but can't listen to my voicemail. I try and ring the two numbers and it goes to try and call but then disconnects. I've tried disabling and reanableing voicemail in the settings. Restarting my phone and still nothing. Not sure what else to try? Any help? Thanks 

I have been through all the messages and answers from other users and ID mobile. The countries, Spain and South Africa I have checked. I have international Selected on my set up, I have £10 as an extra set up To cover the cost and yet I still cannot do this. Getting really frustrated going around and round in circles

I took out a pay as you go SIM on behalf of my son. And paid the first direct debit. He is now going to take over the payments but I can't cancel as the text messages go to his phone.  I gave cancelled the direct debit but don't want to get bad credit for non payment. I can't find any way of actually contacting anyone. I tried dialling 7777 but as I'm not on ID mobile myself the call doesn't go through. Is there a customer service number to call from non ID mobile numbers?  Can't even live chat as the app sends verification codes to his phone number

Appointment texts not coming through so quite urgent problem. Previously could receive texts but haven’t been coming through for a couple of weeks.Tried turning the iPhone on and off!Same phone and number for years.

I have upgraded my contract to a monthly plan. I’m worried my number won’t be carried over and there doesn’t seem to be a phone in service to ask someone.Does anyone know what will happen and how to make sure my number carries over. I’m using the same phone I've always had. cheers 

Hi i cannot find my trade in reference number    

I have recently switched to ID from another provider, I am having issues with receiving texts as I think I still have 2 phone numbers connected to this new one. Old provider said everything at their end is fine so need to contact ID mobile. 

I have switched over my number from my old phone. The correct number is at the top of my ID mobile app however I cannot send or recieve text messages or calls 

I got a new sim yesterday. I want to switch to get my old number onto it. when I goto https://my.idmobile.co.uk/switch-to-id There are no options to do anything. Yes, I have logged in. I am using chrome. 

Hi there I have missed calls from use and tryed to phone back but can’t can you help me 

I joined iD yesterday but now realise I don’t have enough data for normal usage. Can I increase my plan now or must I wait?Thankyou

Hello I have ordered a phone and had no confirmation, they have taken the initial payment so I am confused and a little worried 

Hello I have ordered a phone and had no confirmation, they have taken the initial payment so I am confused and a little worried 

Calls work fine and coverage shows it’s excellent where I live, however text messages fail to send and  when waiting to receive them they come through hours later or not at all. There is one spot in the village where they always come through - I travel a lot with work and have the same problem wherever I am. looking at my settings, the phone number is the original one supplied by ID, but this was ported to my old one shortly after I received the phone. I can’t see any evidence that my old number is attached, could this be the problem?any help gratefully received, it’s a nightmare that most services use text message notification to verify accounts! 

I have been trying since August to register on the app but I never receive an activation code! Some days I have been waiting for 30+ minutes. As such I can't see my usage etc. very annoying.

HiI have been in Spain and Portugal for the last 4 weeks and have been unable to make or receive phone calls. I’ve checked all my settings and they seem correct. Is someone your end able to look into my problem and either fix it or suggest the solution.Don’t know if it’s relevant but mid August I had too download another eSim as my phone was wiped.Thanking you in anticipation.

Just moved from 02 to ID today. No issues with data roaming, but cannot make or receive calls. I have an iPhone 8 so it should work as I have not had any issues with 02. Please help

Im looking to add a sim only deal to my account for my son is this possible?

Hello,I’m hoping that I can get some help from the forum team as the ChatGPT bot had me going round in circles.I am trying to port my number from Lebara to to ID mobile, after starting an iPhone 17 contract. I’ve been with ID mobile previously and the bot keeps saying that my number has already ported and is active on a different pay as you go plan, when it isn’t, as the number I want is currently with labara, and the account is still active!  Please can a member if the forum team please help me to resolve this, as it is incredibly frustrating. thank you!

Hi,I bought a google pixel 9a from carphone warehouse about a month ago. I was supposed to receive a £50 curry’s gift card but have yet to receive anything. Not even sure if it comes by post or email. Can anyone assist please ?many thanksjohn

Does IDmobile support a router using band aggregation and/or telephony? Thanks in advance.

After using ID mobile successfully for 1 hour, my phone experienced a factory reset, then i am DISCONNECTED with ID and the customer service cannot give me real solution but kept saying technical support ticket is submitted. After requesting for multiple esim profiles, none of them is successfully installed The port-in is scheduled for today, which O2 has confirmed that the number is ported successfully, and when I tried to dial the number it said “number is not recognised” so I cannot use any services from ID, not the number provided by ID, nor the ported in number. Any advise please? I dont wan to being disconnected for 72 hours just waiting for the update from technical team. (More hilariously, after I asked the status of the “tickets”, the customer staff asked me if I want a complaint? Come on, I am here to seek for using my phon number)

Who won this competition? https://community.idmobile.co.uk/articles-and-competitions-45/win-a-garmin-watch-with-our-top-hiking-app-tips-84132/index21.html#  

All I want is a copy of the welcome email, or for someone to speak to so I can transfer a number from another provider to my existing iD account.Apparently, that’s too difficult for the chat bot, and it isn’t able to put me through to a person as i’ve been getting this message for the past hour… Bot WC said:I’m sorry. I’m not available to chat at this time. Please try again later and I will be glad to help you.

Bought a new eSIM for family member, switched number from giff gaff, transferred last week and been having issues with text messages and phone calls. Not been able to set up the id account as no code or text messages being received from id mobile - tried everything! And not happy