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Just starting using id moblie today have I made a mistake?? Very bad signal and 4g and seeing this message when checking status all day. Is this normal? I'm in northern ireland .

I cant submit my PAC Code. Your automated systems repeatedly send me to a broken URL that suggests I referr the problem to 'my administrator'. Im just being sent round in circles without any access to a real person that might be able to address the issue- which seems very much to be an error in your systems. Where even is the account section in the ID mobile app under which there is supposedly a 4 digit number that would give me access to a real person via your 'Live Chat' ?? Exasperating!

I cant place a call and people cant call me

iPhone 15 not ringing out or in. WhatsApp is OK. Have exhausted every suggestion after the 3G turnoff - looks like youve turned off both my phone and my husbands. Please explain. Obviously can't get Voicemail as I can’t ring out.

I asked a question about changing the default customer service PIN, as it is not an option within the app (where it is stated in your welcome text). I received a PM from a user here with a normal mobile number to TEXT my personal details to with the query; they even signed off the PM with “iD Support”. So, I see no details on how to block or report a user. How is this done here?

Will ID Mobile be offering the Moto Edge 50 Neo on contract? Thank you.

I found the complaints department but cannot find anywhere to give positive feedback. I just wanted to say thank you and recognize Tyler, Anika and Ed from the twitter messenger. After becoming a suspected victim of sim card fraud which left my mobile cut off they got me back up and running in the same day, along with sending me a link to report the fraud and get a reference number for their fraud team. Thank you so much, I was really impressed with the service!

I have an Xperia 1 (J8110) which I see on the list of compatible phones but I don't have an option for 4g calls. I read elsewhere that the network provider can enable this but I cannot see how.

Currently have Galaxy J3 bought from Currys 5 years ago that says it uses 2G. Upgraded to Galaxy A10 (updated). Transferred sim card, and phone internet is fine but calls/texts are not functioning away from wi-fi.

I'm locked out of my sim and need access. Any help appreciated.

Again I can't make or receive calls? Why is this network so crap,it makes my blood boil! I have no signal or coverage,no 5g only 4g. 2 days it's been like this,currently showing 2 bars and whenever i try to make calls,no dial tone whatsoever? I know I'm tied into this Rubbish Network until October 2026 but seriously I've complained so many times about the signal going down and still months and months down the line,there is no improvement? Just checked the network status. So how about compensating me for still paying you for a service I'm not receiving?

Hi. I’m hoping someone can help. I have a Slovenian bank account and to authorise any transactions they send a sms with a numeric code. But I am no longer receiving them. They say it’s the mobile provider blocking them. Is that possible as at the moment I’m completely locked out of my account? They are on any blocked senders list on my phone and I’m definitely on the id network. Any help greatly appreciated.

Is anyone else having problems making calls with id

Hi there I have a pac code from o2 so I can bring my old number with me but I keep getting error message saying it is t correct? O2 assure me it is live

I currently have an ID Mobile SIM only plan. However as my phone has died I would like to switch to an ID mobile phone plan. Unfortunately the app tells me I’m not eligible to upgrade until 01/01/2025. Can I just just take out a new phone plan, then use a PAC code to port the phone number from the ID mobile SIM only plan?

Has ID system been hacked?, as I have been getting calls from someone pretending to be ID, and they seem to know an awful lot of information.

Hi there I have changed my plan increasing data allowance whilst keeping same price but it is now showing on my account. Is there any else I need to do to get the plan active? Best wishes glen

I have one mobile number that when it calls me goes straight to voicemail. I have saved the number in my address book even saving it as favourite. Anyone else experienced this? If so did you resolve it and how?

I can’t send text messages to android phones. Everything else is working. How do I fix this? I have turned phone off/on multiple times.

Hi, how can i claim the apple tv for three months?

I’ve blocked a number from calling me on my phone, but as it’s an automated message spam caller, when the voicemail kicks in, the spam calling system thinks it’s been answered so their message starts, so every time they call (most days per week, if not more) I get a voicemail off them. Is there a way to block a number from leaving a voicemail, or better, to block them from calling through the network?

I signed up for sim only deal contract . I haven't received my SIM or probably lost in the post because it been a more than 7 working days. ID mobile already set up my direct debit. My problem is I mistakenly requested my PAC number from Giffgaff to switch to ID and using the mobile number ID mobile sent me through email and now if it goes through I do not have any ID Mobile SIM CARD. What do I do now?

Hi, I have just set up a SIM only deal with you and I have a pac code from my old provider. How do I get the pac code to you to keep my number?

Hi there. I have three id mobile logins under old system so that I could purchase data for my kids. Now I’m unable to access any of the accounts under the ‘new’ app. It isn’t accepting email-generated codes etc. Also I’m being charged twice every month for one of the accounts [and looking back, have been for the past 2 plus years]. Help!

I changed my direct debit details over 2 weeks ago to a new bank and it would appear that you have cancelled the old DD and not instigated the new one. This has caused you to suspend my service without any warning and has caused me massive inconvience today. I have manually paid the outstanding balance however my service still remains suspended. I understand that it may take between 2 to 24 hours to reconnect but this is simply a poor service and not a problem of my making, it’s down to your poor administration. Can you please confirm the following: Are the new bank details still held by you? Are you are still in the process of implementing the new direct debit? Do I need to again give you my new bank details for the direct debit because you have failed to implement or lost the new bank details. What reassurance can you provide me that you haven’t mismanaged my direct debit data and my bank details have not been misplaced/lost. Confirmation you have not breached GDPR or Data protection act regulations in respect of my private data. What is your position as a business to recompense me for my loss of service through no fault of my own which has caused me huge inconvience today. I appreciate that whoever picks up this message it isn’t your fault however I would like to understand what has gone wrong here with my information. Thank you