Bills, Payments & Charges.

I have two numbers with ID Mobile. Both accessed via the same login account. I have recently changed banks, so have updated a number of Direct Debit instructions with a wide range of organisations. I have done this in the app with ID Mobile, and my new account details are showing correctly in the app. I did this mid-January. However, unlike every other organisation, ID Mobile has not yet submitted my instruction to my bank. As a result, the Direct Debit is not showing as active with my new bank, and still active with my old bank. I am concerned that the payment which is due mid-February, will either be taken from my old account (which has a zero balance) or that the DD will not be taken at all. I would be grateful if someone from ID Mobile could look at the account and update me with what is happening, and reassure me that the funds will be taken from the correct account as per my instruction, which was submitted in good time (well before th

My bill was paid on the automated service on 14th may from L s Brogan but my app is saying I have an unpaid bill. My number is 0**********

Hi, I need help restoring my SIM services after paying my bills. They haven’t been restored in days. 

Sorry if this has already been asked, but I am struggling to find an up-to-date list of telephone number prefixes that we should avoid using due to premium cost - if anybody has a list of these or URL that would be very gratefully received thank you. Pete

Can I get extension on my bill please till the 28/6/2025

I need someone to contact me ASAP I'm not happy about the price of my bill 

I can’t find anything in my plan details, other than unlimited calls and texts, but it looks like texts to 5 digit numbers might be chargeable depending on your plan.Is there a way I can find out, I can’t see any details under my plan for this.I guess I could always text to a 5 digit number (if I had one I wanted to text to of course) but without knowing how much it would cost I would prefer not to.Thanks

Can u active my line because don’t have a card I order already 

Paid manually for a na for commonly. Payment debited nearly 2 hours ago and it shows as no plan. I can’t use my phone. Turned it off and on again and cleared safari history yet nothing. What now? 

How much is it per minute to phone the US from the UK? 

I am happy occasionally to enter a competition with a premium text but you have a habit of blocking it and still Charging me. How can you justify that? I will not renew in October as I don’t take kindly to being controlled. Many ThanksMarion von Kobylinski. 

I have paid my bill on Tuesday and they have taken another payment out again this morning!!

I can't access my final bill so I can claim the termination charges back with my new provider. I've used the PAC code iD provided me to transfer my number to my new provider, so can no longer pull my old account up as this number is no longer associated with iD. How do I even contact this ridiculous company as there is no email address or contact numbers that I can see. I've had around £95 go out of my bank account and have no access to my bill to even verify it's a correct amount. 

Ive been charged £35 per month when it should be £10?

Hi all!Ordered my SIM only plan (month) on a Friday… so it got delivered Tuesday the week after.Does the contract run from when the sim was delivered and first used, or from the date of order confirmation?If the latter, I’m out 4 days of the month (£1.20 odd), if the former, all is ok!Anyone know? Thankypoos!

God day,  I've not been able to make my payment on time this time around, can I get my plan continued till Friday when I'm able to make my payment as I forgot it hadn't gone through this weekMy mobile number is 

I need to pay a Bill that the ESIM card and number is not being used however the new phone is, I can’t pay online as the number is not set up ? How do I pay my outstanding bill 

I am in the process of moving to another network as my contract was coming up for renewal. When I requested what the the final bill would be on the 19th May, it was £42.09. I checked online again this morning and now it's saying it's £72.12. How has it gone up?

Hi I just paid my bill and I haven’t been reconnected 

Hello, I am getting an email from no-reply@idmobile.co.uk about  an outstanding balance on your iD Mobile account. There is no information about the number or account reference. Last time it did forward to a debt collection company. As I am not aware of this account how I will be able to gather more information about and to terminate this annoyance

I need extra time to pay my outstanding balance 

I didn't pay the bill on time and my phone was blocked, now I have already paid the bill, what should I do to be able to use my smartphone again?

I've paid bill on my id app not getting outgoing calls

Hi,I have been promised a £10 credit to my account, but I can't see it. Where do I find it?Regards,Paul

My bill is inexplicably almost double for the last payment period with no extra charges incurred. ID mobile have offered no explanation for this and have charged my account regardless. How do I raise issue with this and have a review of my transactions?