Bills, Payments & Charges.

I am on a pay as you go Sim which costs me £10 per month why is my bill £22.90?

Hi all. I can’t setup my direct debit. It just says “oops something went wrong”. I’m all up to date with payments and have tried over several days. Any ideas? thanks wayne

Hello, I'm comparing sim only 1 month contract plans and I landed on idmobile because for my data needs it's one of the cheapest. My plan is to start on 40gb per month for £8 and then switch to 60/100gb if and when I need more. However, when I clicked on 40gb per month it said "Get an extra 60GB for only £2 more per month. Limited time offer." Does this mean any of the sim only plans prices can change at any moment without any warning? I was hoping to bring my number over to my new network and it would be difficult if I have to move my number to another sim again because idmobile is suddenly more expensive.

Hi my data is not working I just paid for my bill yesterday

Hello, Can someone advise on how I can edit my Direct Debit details on the ID app? I have had a very frustrating 24 hours attempting to change my DD on the app, and followed the instruction carefully, I have tried more than 20 times yesterday and today and all I keep getting is ‘oops there’s been a problem’. I am in the process of changing bank accounts and need to action this asap. Live chat has not been of much help, other than to say that there have been technical issues ?! Shame I cannot speak to someone! I don’t want to have to cancel my DD as this will undoubtedly affect my plan and service provision and complicate matters further. Editing the details should have been really straight-forward. I am on a pay monthly plan. Please advise.

got the wife to sign up to ID … she set everything up yesturday ...and today shes got an email saying that she has reached her data limit! 250g in less than 24 hours! ?

Hi, I need proof of purchase for my new Honor phone in order to claim an offer with my phone purchase. I have nothing in my emails other than an email saying I have upgraded. Thanks, S

Want to know what I need to do to be able to send photos and media through messenger

I need you to send me proof of usage for insurance claims. Thanks

I'm at the end of my contract and planning to move to another provider. I've got my PAC code from ID mobile but the message states my final bill is expected to be £91.20. This is at odds with what it says in the app, which states that my next bill covering 17/05 - 16/06 is £32.09. How can I confirm which is correct, and speak to a person if ID mobile think its the higher amount?

I've tried numerous times over the last few days to try & pay my bill. I've used the app & called. My phone has now been cut off!!!! The payment keeps going from my bank but then goes straight back in. I need my phone to work!! it's not my fault that id payment won't work as I have read lots of other customers have had this problem. Infuriating

I am trying change my account details for the direct debit payment but it keeps saying 'ooops something went wrong'. I have restarted my phone and the app is updated. Can you help me please, thanks

Hi so I didn’t realise my direct debit was automatically charged as I couldn’t see it on my bank but according to the app it was but that was after I made another payment of my own accord to the account so would like it refunded. many thanks dom

I have tried 15 times to pay an outstanding balance, through the app and through the automated telephone payment service. All payments have been rejected by my bank. My bank, Royal Bank of Scotland, says this is because iD Mobile tries to use an insecure payment method, and that I have to get in touch with them. There is enough money on my account. I tried to make the payment using my debit card. I don't have internet banking.Can anyone help? ID Mobile even just sent a final notice, but I can’t find any other way to contact them.

No data every month

I had an old sim only account which I cancelled and took out a new contract but still trying to bill me for my sim only account

I currently have a Google pixel 7a, my contract isn't due to end I till April 2025. However I'd like to pay out my contract early and keep my number.

I’ve paid my phone bill and it wasn’t overdue for more than an hour yet I can’t ring anyone and when I try it tells me to open the app and download the data but I can’t

I’ve paid my phone bill but still don’t have access to services, my phone bill was overdue for no more than an hour and when I try ring someone it says I can go onto the app to download the data but it won’t let me

Can't pay payment till later date

I've just registered for a SIM but have received two emails. I only wish to receive one new SIM. Please could the most recent order email active and the older one get cancelled?

My direct debit has failed and I'm wanting to pay using my friends debit card the funds are there but it keeps declining payment why???

I have complained to ID many many times stating that I was promised a curry’s voucher of £30 fo myself and my daughter. I was promised that someone would be in touch to resolve the issue but nothing heard back!!! What do I have to do to have this resolved as I’ve been waiting since December 23!!

Hello CAN SOMEONE EXPLAIN TO ME WHY I CANNOT SET UP DIRECT DEBIT? MY BALANCE IS CLEAR .FROM WEDNESDAY I JUST RECEIVED ANSWER LIKE "OPPS SOMETHING GOING WRONG PLEASE TRY LATER 'thank you.2 days I waiting for some ideas what going on. I'd community is useless

Why is my phone bill so high this month. It has a big jump from last month and has no extra charges