Hi there, my bill payment was attempted via DD but need to ask them to take it out on the 23rd. How do I go about this please

You took two payments instead of 1. Can you refund me 1 payment? Please reply. Thank you 

Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount.the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it,  and we did  that and it’s for free of charge.  so yeah when I check my bills on ID mobile or even online just giving me my normal amount  and their no changes or extra charges. It’s not on my bills so I’m abit confusedwondering if you can help me out  the dates are the same for that chargename on account  (Removed)email address : (Removed)  because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it.   phone numbe

I have a new phone at £15.99 a month, but ID state my next bill is nearly £26. I want to speak to a real person, as I am 90 years old and had to get my son to write this.ID really need to have call centre.... This is too complicated for meJoan

Hiya I’d mobile I am a new customer and recently joined ID mobile so we already paid everything so it was all good and then i received an email saying that due and saying it’s £43.65 however no changes were made and when i loook on id mobile my app is says I be charged my normal amount.the only thing we did was changed payment date however we changed it for first time and it’s free “Yes, you can change your iD Mobile Direct Debit payment date for free, once every six months. To change it,  and we did  that and it’s for free of charge.  so yeah when I check my bills on ID mobile or even online just giving me my normal amount  and their no changes or extra charges. It’s not on my bills so I’m abit confusedwondering if you can help me out  the dates are the same for that chargename on account  nord Graham email address :(Information removed) because it’s online I can’t really give that much informations I can give you date of birth and email address and hopefully you guys can resolve it. 

 I have been charged double payments by id mobile 

HelloI've just upgraded my son's s plan from a 50Gb pay monthly as he ran out of data on a recent trip abroad.I switched to a 60Gb plan, theoretically getting him another 10Gb data until reset day which is in 10 days, but the app now shows 0/60Gb remaining. What gives!?

Hi, i went on holiday to greece, and it connected me to Albanian data. A charge has appeared on my bill for 45 pounds. Help!

Is there any way I can have a payment holiday and pay 2 months on the 14th of July as I'm a little short in money at the moment 

My sim only contract ends on 19/07/2025 with my last bill being on 04/07/2025. What do I need to do to ensure my plan doesn't roll on? Unfortunately I know I can't keep my number as stay on a better ID contract offered by a third party so I plan to move for 12 months and will probably come back depending on the best value for money sin deal I can find.

I just joined id mobile, Its not gonna be 2 weeks when they will cut the first bill why is that?

Why can’t I see the pay monthly plan shown via Uswitch directly on the ID website? I want to utilise the refer a friend but the iPhone 16 plus package is cheaper on Uswitch. thanks 

I paid my outstanding bill of £42 on 10/06/25 and i have been cut off again since 11/06/25?I have just looked at my plan in the app and it states i owe £60? My payment plan is on £29.99 unlimited call/data/text messages?i dont understand why i have been cut off again due to paying the outstanding balance?

Phone cut off

Hi everyone, hope I can get some clarity and help. I have ID account and pay my bills via direct debit from my own bank account, ilwhuch is in my name only. I want to change my direct debit payments so that it comes out of my wife's and I joint account. Is this possible? When I go into the edit Direct Debit tab, it says the bank account must be in my name 🤷Any ideas ?Thanks!

I am a little puzzled - Clearscore shows me as having missed two payments - in April and May - yet I pay by debit order and if I log in to my IDMobile account it shows all as being in order - so I’m confused and maybe someone at IDMobile can contact me via Facebook Messenger or on my email at peter.d.burgess@gmail.com

I just made a payment on my phone but it glitches out and has charged me twice for my monthly bill, I am now  in credit with id mobile but I am wondering if it is possible to get a refund? thanks

Neeed help im vulnerable and my phone been cut off .

I need to pay my phone bill I just received a email 

Are there any sim deal on ID mobile to get cashback

Hi i have paid my balance today but my contact number is not working

My 2 year contract is just ended. Last week i had an email from id saying I can stay on the same plan for £0. Today a billing email for the usually monthly contract amount arrived. Neither makes sense. How do I pay for sim only?  

I'm struggling to pay my bill this month but can pay it on Monday the 16th of September.

My monthly payment of £15 went out today to id mobile for unlimited data for a month.  Since I'm going away, I switched to the £6/month 4gb package.  I expected, since I already paid the £15 that I'd have a month ahead of unlimited and then the following month it would drop to 4gb. This flexibility is why I signed up with ID mobile.  But it seems I've been switched to the 4gb package immediately and that data is used up already. What happened to my month of unlimited I just paid for? Getting to talk to anyone to sort it out seems impossible so I think I'll just have to find a new provider. Support from this company is non existent.

How do I pay off the phone part of my contract to bring my monthly payment down?