Can anyone offer advice- not able to get any data yet have phone signal and enough data left.  Changed plans 2 days ago (Id mobile to Id mobile) Same issues with 2 different phones on id mobile plans. Are in a new area but the coverage checker states no issues. 

Been in ID for a couple of years now. But now when I send a text it says undelivered but does get to the other person, but when they reply, the reply doesn't come through. On iphone, up to date software,  done network reset etc and anything else I can find to do. I have not changed anything to have caused it to stop working. Also, although we have tested calls incoming from partners mobile, it seems others have tried and failed to get through...one being an important call for a hospital appointment we have been waiting for. Please help!

Phone down again all week and last week emergency calls only I've tried to report it and nothing yet I'm paying my bills and the account says I'm outstanding aswell yet I have solid proof I've paid my bill monthly. It's driving me mental I cannot make or receive calls and the line drops after 2.mins and 5 seconds. I cannot cope and they won't fix it or replace the handset or SIM card I'm at a loss I only joined this year and can't afford to pay the contract out I've not been able to use my phone at all for weeks. 

No signal, no Network all day today Please advise 

Hiya, i got a monthly iPhone deal from currys and 500GB ID mobile sim. This is my date 2 and the signal is so terrible and I turn off WiFi, I can’t even send a whatsapp message.  before purchasing I checking the coverage and it said “excellent” 4G and 5G in RG41 postcode. Obviously this is misleading. This is 2024 guys, if you can provide the service just say it. One of the important factor to me was roaming point- but didn’t know that it won’t even perform properly in the UK.  i am considering to return this as this they are not performing their contractual obligations. my question- do I cancel ID mobile first and then reach out to currys to cancel the phone deal? What is the procedure for that.  thanks

Is the list in [1] a list of supported/known working phones - i.e. have known-working VoLTE on the Three network - or is there some blacklisting/whitelisting going on based on the phone manufacturer and model?  [1]: https://community.idmobile.co.uk/help-with-your-phone-206/what-phones-are-compatible-with-the-id-mobile-network-67490 

So I've been with Id mobile a week. All other providers have been fine withbthe same phone. I change sim every 12 months. Everytime I call someone and sometimes when they call me, the caller cannot hear me or when they can they say it's very echoey and impossible to make out what I am saying.  The phone often switches to 'WiFi calling' but that makes no difference. I can see other threads where this is also the case so it's nothing new.  Why is this an issue? What are ID mobile doing to sort this as it's a common thing. This is extremely frustrating especially when I've sat in a phone queue to the bank for 20 mins each time only to get through to someone and they can't hear me and disconnect!!  I don't live in the middle of nowhere at all. 

HiAm I right in believing I can use my current plan (unlimited) in Prague for no extra charge ThanksMark

What is the point in having a mobile phone which does not connext calls away from the house?!?!?I can only make and accept wifi calls, when I step away from the house my phone goes to no service/ emergency calls only or not registered on the network.I've had a new sim bit this did not make any difference. I've reset my phone, still the same.I went via customer service and was told that they will raise a complaint but heard nothing for over 2 weeks, so that was pointless…I cannot get anyone to help...and they want over £600 for me to leave!!My job takes me on the road and I cannot make or receive calls so for me this is a safety issue also!Absolutely joke. If my business didnt deliver the service the client doesn't pay...but I still have to pay for this service which I cannot get?!?! So poor and no help from no-one  

Guys  I need help 3 months now  Full bars - rings after 30 seconds call is unusableLow bars - unusable   I live in belfast like utsbthe major city. Better connection in the rural areas and small towns Bt15 Please get this fixed 

Hi, Anyone in the SM6 postcode area not getting calls? So you just get voicemail notifications when someone calls but the phone doesn’t ring. I have full bars. Gone into airplane mode and out. Restarted the phone and taken the sim out and put it back in.@ID any ideas as this is really frustrating.Thanks,Andrew

I have an iPhone 16 and I have started getting long delays receiving text messages particularly for 2FA.  Please advise how to fix this.

I’m in an area with poor indoor reception. New phone has VoWiFi option and this appears to work. The main problem with the intermittent access though is with SMS messages, given the number of organizations using it as a second factor for secure authentication. Does reliable VoWiFi imply reliable SMS delivery? 

I have a new Sim only contract and I want to exit without penalty or charges because the signal is non-existent. I live in Cirencester (20,000 population) no signal at home or at best 1 bar. Recently had full 4G signal when elsewhere and could not get any data at all despite full 4G. I know it’s 3 network but the network coverage checker is a lie. The customer service is non existent. Chat bot fails, I’ve been trying to contact you for weeks. Can someone please call me to discuss???? Help. 🤯

I received the below even though I'm physically in the uk. This never happened when I was on 3 and in the same physical location.  "Welcome to France, one of our Roam Free destinations! Use your minutes, texts, and data from your UK allowances, subject to our fair usage policy. Keep in mind that out of plan charges cost GBP0.10 per MB, GBP0.40 per minute, and GBP0.14 per text in France. To protect you from excessive charges, a GBP45.00 roaming data cap is in place. For more information on roaming, fair usage policy, inadvertent roaming, or how to set or amend your bill cap, visit idmobile.co.uk/roaming or dial +447482227777 free from your iD phone. For emergency services, simply dial 112 free of charge. Enjoy your trip!"

I need help,ever since i joined id my internet has been inconsistent at best, at the moment it doesn't work at all, it has taken me all day to get onto the app due to no Internet. It constantly says high demand in my area. any ideas what my options are?If ID mobile aren't providing me with a usable product or the product they sold me, can I exit my contract? Many ThanksEven this post hasn't been able to send.

I need help,ever since i joined id my internet has been inconsistent at best, at the moment it doesn't work at all, it has taken me all day to get onto the app due to no Internet. It constantly says high demand in my area. any ideas what my options are?If ID mobile aren't providing me with a usable product or the product they sold me, can I exit my contract? Many Thanks

Had the merge of Vodafone and three. Is ID Mobile still using three network or like three using Vodafone network

I can’t make or receive calls. I have dial assist WiFi calling all on  I get text message to tell me I have a missed call but can’t call back or goes to voice mail if I switch my phone off and back on I can make a call but then goes back to not able to make or receive calls 

Hi iam after away off boosting my mobile phone reception for 4g in the caravan ? Outside the van it's OK.   Do you know I you can get an aerial to go out side your caravan which you can then link your phone to , or any other idears, thanks.

I have not been able to receive OTPs on iPhone 15 for months, leading to issues logging into banks etc. I have tried resetting nwork settings and my phone settings show my cirrect phone number with no eSIMs etc.

my signal is getting worse….put sim back in my old phone and its still rubbish

OTP codes not received since joining ID mobile.I left sky mobile last month to join ID mobile. My number seemed to transfer over fine but I have noticed today that I am not receiving OTP codes from multiple sources, ebay, barclays, HMRC etc.They have all said that it is a network issue. I have reset my network settings, checked my number which is correct and various other things that I have seen in the forums.Any help appreciatedIphone 15

Hi, I bought a new sim only deal for my son yesterday, it originally came as an eSIM which activated but showed no signal. I went on the online chat & was provided with another eSIM which did the same once registered. I then went to Curry’s to collect a physical sim this morning but again once activated the phone has no signal. Has anyone had this & how did you resolve it? 

Hi everyone, moving to an area with poor broadband coverage. Only 3 providers suggested, two of which for mobile broadband only.If on an unlimited mobile data plan, could I use my phone as a hotspot for the TV and watch that way? Thanks