Getting Started.

Because nothing on this app or website ever works, every time I try to pay my bill it says error please try again later, how do I solve this?.

Hi i paid twice the monthly direct debit and i did not get back my money.

Problems started when for some unknown reason ID did not claim my Direct Debit, even though it had been set for months and there was money in the account. The direct debit failed on the 18th but was also successful on the 18th. The suspension was four days later on the 24th. I had to pay the contract amount immediately as the phone is my wife's and is important for the kids to be able to make contact. No notification to say the direct debit had cancelled. Received about 4 notifications telling me my account had been suspended though until immediate payment. Tried to dial the number given on the messages to make payment but of course they had suspended the phone so couldn't. Made the payment online. Went to try and contact their customer services to try and understand what has happened. After 3 attempts waiting on the live chat, I was cut off each time. Over 2 hours wait time estimated. Lovely service. Finally.... now my bill is upto date. I cannot make outbound calls without it taking

Everywhere I go I get around 2-3 bars of signal and the 4g/5g badge pops up but when I try to use my online apps and websites nothing loads even though I have good signal. Pourquoi?

Will ID mobile be stocking Nothing phone 3a series? I've been checking the website daily for the past week or so since the phone was formally announced lol but wondering if anyone has any knowledge?

Why is it cheaper to cancel a current plan and swap to another instead of upgrading?

My custom voicemail message keeps reverting back to the system greeting. I need to re-record it every couple of weeks which is becoming annoying. I presume it’s due to some kind of technical glitch. I’m considering leaving ID Mobile if it isn’t sorted out because I’ve seen other customer’s comments about it.

Hi I’ve lost my phone and I need a puc code

I'm looking go change my plan to something below £10 a month for the next few months before I upgrade. Can this be done without getting myself into a fixed term contract?

What is happening to me. I tried to contact customer service and they said we are allowed to solve problems of account holder. Man!! I am newbie. I am still registering

I took a plan that offered 3 months Apple TV, music and arcade for free, but I have not received an email more than 2 weeks after purchase and receipt. Is this a scam or mis-sell to get customers? Should I report to the ombudsman? claim back? How can I get what was promised?

I’ve been going back and forth with representatives of I.D. regarding this free “apple reward”, they’ve not sent anything, have been stalling with question after question, excuses and false promises. Is there a communications or consumer ombudsman that should be made aware of this? I will be looking into it if a resolution is not met in 24hrs. ridiculous, it’s been a month now.

Hi there, the offer given with my sim package was for a 3 month Apple TV subscription free, yet I have no details. Does anyone know where you go for this?

I’m looking to get an iD mobile sim. I’ve justed moved from overseas to the UK. I don’t have 3 years of UK residency. Will this restrict my ability to get an iD mobile sim? (I do have 2 years residency from Mar/2019 - Jun/2021).Thanks

I haven't received my eSIM

Hi, I switched over from Vodafone to ID mobile on 20/2/25 and email confirmation said my old contract would be automatically stopped and I didn’t need to do anything once PAC number included. I thought I followed all instructions but I am still paying Vodafone contract, what should I do please?

I can’t make calls or receive calls when in certain areas, including both my home address and at work. Most of my home town (Paignton) I am not able to make calls or receive calls. Sometimes it doesn’t even register on my phone that people have tried calling me.

Ive just swapped from EE to an eSIM with ID - using the PAC so I can keep my number. After downloading the eSIM, I’ve got a text saying I have a new iD number. The swap happens on the 14th - does that mean I keep my old number once it’s swapped? Cheers, Louis

Most of the times have only two bars on my the cell display of my IPhone 14.This often prevents me from receiving and making calls while at home.I am located next to the main road in London city but getting signal or rather not getting as if I was underground.I went through all the troubleshooting as listed but absolutely nothing changed.Can someone please help me I am frustrated because important calls are not coming through and there is no record of them either. I have to use wifi (I am with Virgin)to make majority of my calls . also no outrage issues in my area and great coverage apparently …I checked.

I had asked about how I receive the 3minths Apple TV offer. I received a private message asking for my contract details but have heard nothing since nor received the offer. How do I get the offer?

I can neither make calls nor accept them until I restart. I’ve tried resetting network and it works for a while then stops and I have to switch off again. I’ve noticed that it happens after using AirPods but aren’t sure if there’s a correlation. Any help would be appreciated

My DD date was the 7th, my payment history shows that it has been paid, but money still hasn’t come out of my account, can someone help me?

I have given one month's notice to terminate my contract. A final figure for outstanding payments up to end of contract "Was Paid" as advised. SO NOTHING OWING. Then why have I been charged another month's payment - This is to be taken by ID on date stated ,and the payment I paid up to end of contract has been reduced by a month's payment. HOW CAN ID TAKE MORE MONEY when I will not owe anything as paid till termination. What is happening.

I can't log in online or the app, it keeps saying login details wrong even when I try to change the password. I spent an hour with live chat a month ago and still got nowhere, Does anyone have a solution for this ?

Hello everyone, If I understood correctly, I can only make calls to Europe, but I can't send texts ? Thank you for your help, indeed.