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3495 Topics
mark1hamilton
Community Member
asked inAsk a question.
Transaction number to cancel
What is my transaction number to allow me to cancel within the cooling off period?
301
Kash M
P
Active Contributor
asked inAsk a question.
finding my usage.
Why can't I find my usage and why when it rollers over does it not keep adding up. I have had this account for about 5 months now, I know my usage is very low. However, it never rolls over past 16 g. Why is that.
1403
Tyler C
Chris Harrison
Community Member
asked inAsk a question.
mobile no on 2 phones
I joined just last week and was told that my old mobile no would be brought over to the phone on `10 September Now ive checked and my old no has come up on my new phone now here lies the problem when switch my old no over after giving puk code-which was filled online now my old no is on 2 phones Can someone help me get the old line disconnected. Why is this day you can talk to customer services I much prefer talking to someone it looks like the good old days have gone
192
Kash M
Lee day
Community Member
asked inAsk a question.
sim card renewal
Hi I currently own a iPhone 11 Pro which is a 4g phone and I’m wanting to upgrade to a 5g phone do I need a new SIM card ?
662
Kash M
Abdirahman Kayse Ibrahim
Community Member
posted inAsk a question.
the service i have received so far is bad
I don’t know where to begin. Firstly the charger Port when charging keeps getting disconnected. Secondly, when I try to make a phone call it’s disconnected and wants me to call back and then the same happens. Thirdly, during the phone call we cannot hear one another because of the line making noises before it disconnects. I don’t know if this is because the phone is new with 5G data service or if I got the wrong phone meaning I was scammed with this phone because a lot of things doesn’t add up or makes sense to me is getting weird even when I turn on and off the data. Please help me with this ? should I return the phone or has this happened to someone else before? Please reply immediately either on my email or text me. My Email Address is [REDACTED] & phone number is [REDACTED]
181
Tom B
Andrew Simmons
New
 Contributor
asked inAsk a question.
Early upgrade but cant choose phone I want
So, I'm able to upgrade early from today, but the phone I want isn't showing up, but I can start a new contract? I'd like to upgrade to a Motorola Edge 50 Ultra but only the pro is showing up. Why cant I upgrade to the Ultra?
1703
Tyler C
Lucy Laugharne
New
 Contributor
asked inAsk a question.
pac code not working
Just switched from o2 to iD mobile and my pac code isn't working
1595
Tyler C
H
Community Member
asked inAsk a question.
pixel 8 sensitive screen
My Google pixel 8 has been fine up to recently. However, all of a sudden it has started to pocket dial. If I turn on the lock screen before I pocket it, when I unlock it it has attempted to unlock with a multitude of characters. Does anyone have any ideas if there is a quick fix for this please?
211
Tom B
R
Community Member
posted inAsk a question.
picture messages
Evening all why can’t I send picture messages via text message I thought ide purchased unlimited everything , am i doing something wrong ?? Thanks Paul
921
Tom B
I
New
 Contributor
posted inAsk a question.
noone can call me since switching
I have recently switched, Kept my number. I can make calls which shows as my number, can text or use WhatsApp but no-one can call me, why and how do I resolve please?
535
Kash M
Andrea Cooper
Community Member
asked inAsk a question.
miss cooper
I deleted a voicemail mail message, accidentally. Can I retrieve it?
142
Tom B
Donald McMillan
Community Member
asked inAsk a question.
Far East
Travelling on holiday to Hong Kong and Singapore. Is it possible to buy a short term add on contract to cover calls/data for the two weeks that I’m away.
561
Tom B
Tracey Freeman
Community Member
posted inAsk a question.
motor razor 50 Ultra
Account: 13812498 Hi, I took a contact with you in July 2024, I also signed up for the free Moto buds, but still not received anything. Kind regards Tracey.
431
Tom B
Jane-Marie Douglas
Community Member
asked inAsk a question.
Sim card is locked after I tried to create a lock code for it
I tried to create a lock code for my sim card on my iphone and now the sim card has locked me out as I put in the wrong passcode when creating the sim card lock code (thinking the phone was requesting the puk code I had just created - I think it wanted my phone passcode to finalise the puk code locking process). It is now saying I need a puk code to use the sim card. I need my phone for work what is the quickest way to do this please. Many thanks.
781
Kash M
J
Community Member
posted inAsk a question.
Existing 3 mobile client can i us ID sim as broadband only in my existing 3 mobile router home and away
As an existing 3 mobile customer can I use ID sim as broadband only in my existing 3 mobile router home and away
7715
M
Debbie Riggs
New
 Contributor
asked inAsk a question.
holiday
I am going malta will there be extra charges when using phone
1023
Debbie Riggs
S
Community Member
asked inAsk a question.
help
Hi, I switched to ID last week and received my phone Saturday, after initial problems with my PAC and then logging into the app, I've now changed the date of my direct debt. However my first bill doesn't show as going out until 1st November, but I got my phone 30th August?! That's 3months away
442
Tom B
Barry Preston
Community Member
posted inAsk a question.
data
Why does it say 46.8gb of 25gb data left ?
231
Tom B
Sharon Beattie
Community Member
asked inAsk a question.
number not migrated over correctly ,
When I text someone it’s coming up the number ID assigned to phone before my old number migrated over to my new phone
311
Tyler C
H
Community Member
asked inAsk a question.
Pc number transfer hasn't happen after 6 days!!
U purchased an new phone last Monday and entered the pac no on the website so I could keep my old number. I selected Wednesday as the port transfer date. So far 6 days later nothing has happened and I am still on the ID number. What’s going wrong?
432
Kash M
Zoe Boulter-Cawthorne
New
 Contributor
asked inAsk a question.
no mobile network
Why have I lost all my mobile network on an iPhone??
181
Tyler C
Danny Thompson
Community Member
asked inAsk a question.
SmartWatch Compatible
Are Smartwatches supported I.e. can I connect my watch to make calls without my phone? I have a Samsung Galaxy watch 7
1492
Kash M
T
New
 Contributor
asked inAsk a question.
suppliers
Is it ok to switch mobile service providers when roaming to get a better signal?
366
Kash M
Christopher Augusti
Community Member
posted inAsk a question.
mr
Hi I have noticed I havd a hairline crack on my screen
41
Tyler C
A
Community Member
asked inAsk a question.
Nothing 2 Bluetooth issues
I can't connect my Nothing 2 mobile to my car via Bluetooth even after turning the phone on and off , the annoying thing is my partners 3 year old Samsung connects instantly, and the Bluetooth cuts out and you have to reconnect whilst using earbuds, earphones and speakers
131
Tom B
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