Getting Started.

I’ve been with ID mobile for 6/7 months, first 3 months have been fine. After about 3 months when I call out or when I receive calls the other person cannot hear me. toggling between the speaker and mic sometimes works, other times I have to cut off and call back or the person calling me cuts off and calls back. Apple have carried out around 6 diagnostic tests both on store and over the internet and cannot find anything wrong with the device. I have an iPhone 15 pro which came with the contract. Apple have asked for the iPhone to be sent in so they can simulate testing. they mentioned that my ID mobile profile may need to be re-provisioned/ re-created? I ordered a new sim and have been using this for about 1 month but gives the same issue. I have tried resetting network, that didn’t work, I deleted everything of the phone and set it up as a new phone and that hasn’t worked. is there anything you can recommend or suggest? thanks

My mobile number ending 689 has unlimited data, texts, and calls as part of the contract. However, I have just had a text from iD to say that my out of plan cap has been reached and I now seem unable to use data, texts or calls. Please can you reset this asap? I am in Germany and need my phone to navigate and communicate.

Hi my name is Kevin comer and I’m due to pay my bill today but I’m not getting my universal credit until Friday as I got my dates wrong , I’m living in a hostel and suffer with my mental health and was wondering if there was someon I could talk too before my phone gets disconnected

I have run out of all storage and memory on my current phone and don't want to delete videos. Can I upgrade before it is due?

Can I place an order on universal credit?

Why are deals cheaper through retailers like uswitch, CPW, mobiles than through iD Mobile directly?

can i pay my last payment early so i can upgrade

Leaving Id is not working how can I get my package code

Hi I don’t receive a welcome email so I’m unable to get a transaction number to port over my mobile number from old old account plz can I get my transaction number so I can submit a pac code ​​​​​​​

What does disconnected account mean and can they do it without telling you please

Hi. How can I chat with a person

Is there a cooling off period for upgrading to a new plan pls

Hi all, I need to update the address of my ID Mobile account, so that it updates on my Experian Credit Score Report. It is currently an old address and I need the new one. Just over a month ago (on the 15th Aug 2024) I managed to change the BILLING ADDRESS inside of the ID Mobile website (I clicked “View my plan” --- “edit details”--- and changed it there). I expected this address change to be reflected in my Experian Credit Score Report however it still hasn’t updated, 35 days later. Should i just be patient, or is this Billing address not the correct address to change- perhaos there is an “Account holder’s address” or suchlike that needs changing instead? Please help! It’s affecting my credit score and therefore my chances to get a mortgage approved, not to mention being the most dull way to spend my time troubleshooting. Thanks! Roddy

I raised a complaint on Monday (ref:423575753) and also asked for the technical team to look into a query related to my lack of call access to 4G network. I was told it would take up to 48 hours for the technical team to respond and the complaints teams would respond within 3 days. It’s now over 3 days since I raised the issue and I’ve received no response.

My latest bill was £68, normally £22 for the last 11 months, and my data usage is 97gb - normally 2gb. My phone as well if showing 2gb used. I and sure someone is hijacking my data. Last month my PAC code was hacked and I got a new SIM, so I suspect they have found a way to use my data. But I cannot reach id to ask for help. Live chat had a queue of 113 minutes all day and kept cutting out every time my screen went to screen saver. I have changed passwords, run play protection in the Google app store but can't seem to stop it. Help please, someone.

Sometimes a phone call won’t connect. There is silence rather than a ringtone but the seconds counter works and then the call cuts out after 20 seconds. Phone is Samsung A34. My wife's is identical and this morning hers connected to Curry’s when mine wouldn’t when ringing the same number.

My iPhone 15 is not allowing me make or receive calls. It is constantly on 2 bars. Really poor service as I can’t speak to anyone. How do I get in a live chat?

Have gone through previous comments but cannot get WiFi calling to work (it used to) which renders my phone useless inside my house if I want to make a call.

I have a new iPad Can I connect it to the same account as my iPhone and how?

Hi. I have just switched from EE to id mobile, I've received messages saying emy number has transferred over, however when calls are made to me they are going to EE voicemail saying unavailable, I can Make calls OK and send and receive texts with no problems

Recently changed from 3 to iD Mobile, porting my number. I am using an iPhone 12. I have set up voicemail and it is very erratic. I am missing calls, which go straight to voicemail. Just now I got the text advising receipt of a voicemail, but cannot connect when dialling the voicemail number so cannot get to the message. However I can make other calls. Voicemail number auto sets on +447782333123. I have tried a soft re-set on the phone, toggling Airplane mode, toggling WI-FI calling, taking out and reinserting the SIM card, but no luck. Help please!

unable to make calls from Abergele fairly new phone. Both myself and my wife having the same problem. Why what is going on?

I can’t go to an online account as my email was earlier registered to my wife. I’ve been notified that I can upgrade as my contract ended in October 2023 and I’m interested in a new plan and hopefully a new handset. How can I do this?

Hello. Just bought a contract from ID Mobile but cannot get my old number transferred over, I have a PAC code from three but when I enter all the info, old number, new number, PAC code, name and transaction number, into the ID Mobile online site, “Switch to ID Mobile” it always comes up as “Something went wrong!”. Transaction number begins with 4 Please help!.

I haven’t had any coverage in my house for whole day today. Normally I have 2 to 3 bars.