Getting started with iD.

Hi there! I have just joined ID and would like to keep my old number. So I just tried to add my PAC details to the ID PAC page, and after attempting a few times - a red notification keeps popping up saying that it had issues with processing my code and if it has been processed then I’ll be contacted within a few days confirming my mobile number hasn’t changed. Please can I check if these details have passed through and that my ID sim will change to my old number? Thank you very much! camille

Hullo I have 2 old numbers on 2 business cards. I would like to use these business cards. Neither of these old numbers which I used to have are in use anymore. Is it possible to have SIMs with IDmobile which have these old numbers pls, without a PAC code? As I don’t use them with any networks. Anna

Hi, I referred a friend in November 2024 and we both received the emails about reward pending. I checked the reward dashboard and it still shows as pending despite myself and friend have paid more that 4 to 5 months of bills. Can you please let me know when we will receive the award? Thanks.

I have pac, new mobile number and transfer code, when I attempt to transfer I get the message 'something went wrong' and it fails to work. I tried setting up the new Galaxy. Two problems - it won't transfer anything from old to new phone (WiFi or cable, neither works), when I try to set up the new phone and enter my new mobile number, the verification code doesn't arrive. I'm starting to suspect my SIM isn't registered with the number ID sent. Bottom line, I'm stuck and frustrated. This needs sorting out today or I'm getting in the car to Carephone Warehouse/Currys to get my money back

Hi, I’ve been switched to ID Mobile and tried to submit PAC but my old number hasn’t been transferred. Help…

Today my EE Number is meant to be swapping over to ID. do you know how long this is going to take ?

I have recently switched to ID and used PAC to keep the same number. However the phone is running from my new number and my old number and people are receiving texts from a new number. It lease help!

Hi 08/07/2024 finish my contract but I want switch samsung G24 ultra when can posswible send me new contract?Is there any discount?

Hi, I ordered a phone for my Father in Law, everything seemed to go through smoothly but I haven’t had any confirmation emails, texts or anything. I’m worried by the fact that I supplied a PAC code and chose Wednesday 15th May as the changeover date. Could someone confirm that this order has gone through, or if not that his current phone will not be disconnected. Thanks.

Can I cancel the request to switch the number?

I got a new phone and sim 2 days ago and the sim has yet to activate , nothing I've tried has worked

It's not uncommon to block unwanted calls with a block list, but I can't find any mention of such a feature. Is it possible?

DPD tried to delivery handset while I was out. They did not try and re-arrange delivery and instead have returned item to Currys. Annoying. Chatbot does not have any ideas and the online chat team are closed despite being 10 mins away from closing. Help please?

Hi can I still return phone is seal is broken

Hi, trying to switch from other provider, have PAC etc but no welcome email so no transaction email. Can’t see any number on invoices and live chat not working. Thanks

I've been a customer since September 2023 and only pursued a sim only contract on the basis of the offer of redeeming an offer for 3 months free Apple TV+ free subscription, but have yet to receive any offer, have ID Mobile renegade on this offer..?

You want to send me a verification code to my mobile number but I’m using it in a modem so can’t access codmessage. Any ideas?

i am due to switch to my new ID mobile SIM with my old number from a previous contract. how can i confirm that my old number is on the IDMobil SIM. I ask as when i tried to log into the ID Mobil app it doesn't recognise the old number

Hi I’m looking for a new network provider, what deals do you offer for unlimited phone and text, free phone numbers which can be dialled 5GB data, EU roaming etc Looking forward to hearing from you. Thank you

Obtained a new iPhone with new contract but SIM failed when I installed on daughters phone. Not fully registered. I am paying bills but cannot use the phone. I cannot seem to get in touch with anyone I am so F*** frustrated. Any help out ther?

Common guys we are in 2024 and we are still waiting for an e-sim from long I promise you guys you are going to loose customers because of this and of course me too sorry

Hello all, I wonder if you can set up a plan in a Samsung watch 5? I used to be with o2 previously. Thanks all.

Does the sim only work.in phones. I want to put it in a Wi-Fi device

Have tried registering on new app, fails, with opps something went wrong after entering mob no, surname and dob, keeps sending reg code but as it fails, does not progress to enter it not a good start for new app!!!!!!!!!!

I am a new customer, Keep my number link doesn't work, I want to keep my number.