Getting started with iD.

Gave my PAC code when taking out my new contract and selected a switch date of 07/06/2024. Haven’t had my number switched and I haven’t had the “Welcome to ID email, that contains the transaction number to request a switch now.

Hi My account was switched yesterday to ID Mobile and since then i cannot receive calls or texts. I am desperate as I need my phone for work and this is causing me lots of problems. I have messaged on Facebook and Twitter but haven’t yet got a response. If i knew that there was no phone number to actually speak to somebody I wouldn't have signed up to this account. Can anybody please help? Thanks

So it says I have 4g and full bars but the Internet speed is incredible slow it takes a solid minute to load a Web page, I can't even watch a YouTube video on 240p with out it stopping every 2 minutes, is there something I am doing wrong or is there something I need to do to set up my mobile data properly. Any help would be appreciated, thanks.

Does anyone else find this network absolutely hopeless and getting in touch with them is impossible. Can anyone give me a way to talk to a human please

Hello, I am trying to switch to ID Mobile maintaining my old number. I get an error: “We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again. If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.” I have entered the transaction number as per email as suggested in another topic, but to no avail. My old provider cannot send me a new one and confirmed that the PAC code has been used by you, but I haven’t received any confirmation of whether the switch is happening, only that I have a new account with a new number. Can anybody check and let me know what is missing please? Thank you

I’ve moved to an island where the only mast is owned by Three, so I’m moving to IDmobile. I have two questions though.1) What’s the difference between all those £12pm plans - apart from 90gb to 200gb? I have a 4g+ router from a previous address that I’ll be using with an outdoor antenna, and my prior usage has been as much as 100 - 130gb per month.2) I had great difficulty at first with GiffGaff’s 2 factor authentication - by default they tried to text to the router, so I had to take the sim out and put it in an old phone etc. etc. Does IDmobile do the same and does anyone have experience of how easy/difficult it is to get them to email an auth code instead?TIAIan I.

So I am from the UK, fully British. However I was born and raised in Thailand (Asia) my whole life. I'm over for about a month now to visit my grandparents and wanted to get a temporary tourist phone number going like I did last year. However this time I was handed a sim card from IDMobile for free and told to handle the rest online. The problem I'm having is that whenever I try to purchase a plan or whatnot, I have to submit a UK phone number which I can't do because- I don't have a UK phone number? That was the whole point of me getting a sim card. I hear people talk about an app but I looked on Google Play which just says it's not available in my region seeing as I have an asian phone. (Oppo Find N3). I would just like some guidance and help regarding getting a new phone number without the app or an hassle online. I want to pay for a sim card and get the data and calls.

I cannot login

Ive managed to delete my sim in a foreign country and cant back as cant receive texts. please help!!

I've just joined id. My number is ported from previous provider. Stupidly, I set up id app with my new number when I received the new phone. Now I have my old number ported I can't access id app - it sends a code to the 'new' number I registered with (which I now can't access). Anyone know a fix? Cheers.

Details don’t match, my account doesn’t seem to be set up, 4 days without service as a new. Customer it’s a joke

New sim today and can’t activate it

New sim today… can’t activate it

I am new to iD mobile and have just set up my voicemail message. I also recorded my name for the System greeting. I now realise that a message will play when someone tries to get through to me when I am on the phone. I don’t want this, I just want them to hear the engaged tone. How can I turn this off? Very grateful for any advice. Thanks.

Hi, I have recently tried switching from EE to Id mobile and it won’t recognise my PAC code. Can someone advise how to do it.

@Heather Dauccia My wife has anew S24 with ID Mobile.WE got the PAC code from EE and on Saturday 25th May 2024 and called ID Mobile and gave them the PAC code.Yesterday (Tuesday) was the 1st workday. Today (Wednesday Morning) EE cut off the old phone. So effectively that must mean ID Mobile have ported the number.QuestionWhat happens now please.ThanksLes

I have received no transaction ID, I HAVE BEEN TRYING FOR AN HOUR TO GIVE YOU MY PAC CODE. GET A REALLY CLOSE TO CANCELLING BEING WITH YOU. I NEED MY NUMBER TRANSFERRED AS I HAVE MULTIPLE HOSPITALS APPS.

I have my PAC code, however I don’t have a transaction number/welcome email so i can’t switch my number over. I am not sure what to do???

Hi I cannot find my transaction Number which I need to be able to use PAC code Thanks Sam

I set up my new account over the weekend and the message said it would be Tuesday, as of yet it's not been changed over. I've received New phone , SIM etc . I've sent PAC number as I'm keeping my number. Do I put my old SIM in my new phone ?

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I switched providers and moved to ID partly because the deal offered Bluetooth headphones or a watch. I didn't get the option to purchase at the time of ordering and no one has been in touch since to ask my preference. WTFIUWT?. Thanks

I have given you a PAC code to use my old number. I have been disconnected from my old provider and put in my new SIM you have supplied and it hasn’t transferred my old number over. Please advise on what to do

2 weeks ago, we’ve set up a new phone with ID mobile and have been unable to register via the App as it keeps saying phone number/name/dob don’t match details. I’ve spoken to customer service via chat and confirmed the details they have match what I am entering. Strange thing is, we could see up the app using the original sim phone number and the old mobile but once ported over to our existing number and using a new phone, it’s saying not recognised. Anyone any ideas. When I spoke to the chat person she just said keep trying as issues due to changeover but it’s been 2 weeks now and been trying at different times of the day.

Bought a new phone today - wanting to keep my number I have the pac code but no transaction number I haven’t received an email with it on and I didn’t receive any paper work when I got the phone I’ve been bk into store and she has given me a code starting with 4 but that isn’t working either is there any way of receiving this code without the email or paper work?