I’ve just got a new esim with a new number but I want to switch from old provider to ID. I’ve got the PAC number, how do I impute it?  

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist?

I’ve settled a default and urgently need my credit file updated as it’s affecting a mortgage application. I’ve tried live chat and complaints but haven’t received help. Can someone from the credit reporting team assist? Urgent

I keep getting phone calls and messages saying I have contacted then when I havent. They have also send me screen shots of my number being used. Is someone cloning my number and using it? 

Has anyone else had nothing but problems since joining ID mobile?First, number took almost 2 weeks to transfer over from O2 (wish I'd stayed with them now), RCS chat hasn't worked since switch over (yes, have tried ALL the fixes) and they tell me I need to go a 2 1/2 hour round trip on public transport to get to a Curry's to get this fixed. Requested payment date change and they took payment from my account before this, leaving me in the red with no money (had to contact bank for payment reversal as ID mobile was as much help as a knife for soup). NOW, last straw is payment is now registered as late/overdue, which will of course be registered on my credit score, lowering my score after YEARS of no missed payments and a decent score.I am appalled at the "customer service" provided by ID. Is this really what I should expect from this company?Still within my return period, think I may get out while I still can! What a joke! Very very poor service

I’ve opened a new, sim only, contract a few days before my old contract ended. Can I slow it down or should I cancel and start again later?

I am unable to give my pac number I bought the plan and the sim is on its way I don’t know how to give the pac number I logged in to the account to upload but dosent show how plan I don’t have a id mobile number yet will it be on the sim 

I am unable to give my pac number I bought the plan and the sim is on its way I don’t know how to give the pac number I logged in to the account to upload but dosent show how plan I don’t have a id mobile number yet will it be on the sim 

Win a MacBook Neo

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-simCannot seem to find any way to fobtact customer services to make request 

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

I have just switched over to ID from another network provider and when making calls via my iPhone I get the message shown below.how do I stop this ?  

My number has ported in but I cannot send SMS. I can receive texts. iMessage won’t activate. This looks like outbound SMS provisioning isn’t complete

I having problem moving my old phone number back over to my new id mobile account and that it isn’t working 

Continue chat 

I’m abroad and I’ve lost my SIM card and need a replacement. I can’t get onto the live chat I’ve attached an image of what is coming up. please can someone contact me via email to get this sorted. thank you so much 

Hi, my new idmobile sim has been ported to my old O2 phone number. I cannot attach that number to my account because of an error in the UI: not found in the records.I cannot attach the sim number before poettin g either because I do not get the sms (because of porting). Not sure how to proceed  Thanks

When I click on my upgrade it won’t load the page 

I’ve just bought a phone through mobiles.co.uk and need to switch my number from EE to ID mobile. I try to log into the app using the ID mobile number but it doesn’t send me a code to log in 

I can't find my ID number so can't log on

Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

I can't find my ID mobile number to set up my account?

Hi,  ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do?  thanks 

All emails say login and start the transfer but cannot login as my number remains with current provider for the moment 

Hi, I am looking to buy a UK SIM and number (as part of a new contract) but as far as I understand when I go to do so the only options I am given include switching from an old provider, which I cannot do as I do not have one. Is there any way for me to do it? Is there anyone from customer service I could speak to about this? Thank you