Has anyone else had nothing but problems since joining ID mobile?First, number took almost 2 weeks to transfer over from O2 (wish I'd stayed with them now), RCS chat hasn't worked since switch over (yes, have tried ALL the fixes) and they tell me I need to go a 2 1/2 hour round trip on public transport to get to a Curry's to get this fixed. Requested payment date change and they took payment from my account before this, leaving me in the red with no money (had to contact bank for payment reversal as ID mobile was as much help as a knife for soup). NOW, last straw is payment is now registered as late/overdue, which will of course be registered on my credit score, lowering my score after YEARS of no missed payments and a decent score.I am appalled at the "customer service" provided by ID. Is this really what I should expect from this company?Still within my return period, think I may get out while I still can! What a joke! Very very poor service

I’ve opened a new, sim only, contract a few days before my old contract ended. Can I slow it down or should I cancel and start again later?

I am unable to give my pac number I bought the plan and the sim is on its way I don’t know how to give the pac number I logged in to the account to upload but dosent show how plan I don’t have a id mobile number yet will it be on the sim 

I am unable to give my pac number I bought the plan and the sim is on its way I don’t know how to give the pac number I logged in to the account to upload but dosent show how plan I don’t have a id mobile number yet will it be on the sim 

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-simCannot seem to find any way to fobtact customer services to make request 

HELP FROM ID NEEDED NEW CONTRACT BUT NO SIM SENT WITH PHONE

I have just switched over to ID from another network provider and when making calls via my iPhone I get the message shown below.how do I stop this ?  

My number has ported in but I cannot send SMS. I can receive texts. iMessage won’t activate. This looks like outbound SMS provisioning isn’t complete

I having problem moving my old phone number back over to my new id mobile account and that it isn’t working 

Hi, my new idmobile sim has been ported to my old O2 phone number. I cannot attach that number to my account because of an error in the UI: not found in the records.I cannot attach the sim number before poettin g either because I do not get the sms (because of porting). Not sure how to proceed  Thanks

When I click on my upgrade it won’t load the page 

I’ve just bought a phone through mobiles.co.uk and need to switch my number from EE to ID mobile. I try to log into the app using the ID mobile number but it doesn’t send me a code to log in 

I can't find my ID number so can't log on

Hi I have recently switched from EE to id mobile. I wanted to keep my old number so they sent a package code and the switch on date was today 21st April. I can make and send texts, but I can't receive calls or texts as they get sent toy old phone, how do I stop this?

I recently switched from Three to ID MOBILE and am so sorry that I did. Is really bad levels of service normal for ID Mobile?The ordering process went fine, i ordered the phone on a Thursday got an email saying it would be delivered on the Friday however the phone did not arrive. With the holidays decided t wait and the tracking did not update. On the Tuesday tried online chat with no success eventually managed to speak to someone on the phone to be told that phone was lost or stolen and they would have to start an investigation that would take a minimum of 7 working days. the next day the phone arrive, great i thought but that was only the start of my issues.The sim card sent didn’t work, tried online chat spoke to multiple people on the phone and nobody could help. Eventually got through to someone who said they thought that I had been sent the wrong sim card. They suggested travelling to a Currys store to get a blank one. As Currys would mean a bit of a journey I asked about an e-si

I can't find my ID mobile number to set up my account?

Every time we put in Idmobile phone number, last name and date of birth it comes up with the message details do not match

Hi,  ingot my phone earlier in the year & I can’t make calls, I’m not sure why please can you let me know what I need to do?  thanks 

All emails say login and start the transfer but cannot login as my number remains with current provider for the moment 

Hi, I am looking to buy a UK SIM and number (as part of a new contract) but as far as I understand when I go to do so the only options I am given include switching from an old provider, which I cannot do as I do not have one. Is there any way for me to do it? Is there anyone from customer service I could speak to about this? Thank you

For added info, my old ID plan got disconnected today and I just got my esim. I have a PAC code ready to transfer to my new number...not sure how though.

This is a new phone and I want my old number. Can you check it will be transferred over, should end in 8952

Not recieved e-sim so tried logging to app and need to receive sms to new number but of course have not got this as no esim. Need to contact customer services to request e-sim

I've tried to enter my PAC code to keep my old number but it keeps coming up with an error. 

Suddenly getting the error 'Sorry, your details do not match our record' after previously having no trouble logging in Please advise need to log in to be able to buy add on