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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 522 Topics
  • 1,589 Replies
522 Topics
A
New
 Contributor
asked inPlan Changes & Upgrades.
s25 ultra pre order and switching networks
Hi there, I'm looking to upgrade to/pre order the s25 ultra, however I am currently with the three network.. If I was to buy the s25 ultra and wanted to switch to id mobile but keep my number, would this mean that my three sim would be useless till I recieve the sim from id mobile or would it be something I can do once I recieve the sim? I've never done something like this before so I'm not sure how it all works.. Also would the new sim be delivered with the phone or?
743
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Josef Musil
New
 Contributor
posted inPlan Changes & Upgrades.
currys 100£ voucher
I didn't received 100£ Curry's voucher till now
1103
Tyler C
Matt Collins
Active Contributor
asked inPlan Changes & Upgrades.
Upgrade date on app
Why is the upgrade date on the app in US format? For example, my upgrade date is in June this year but the app shows it as 6/3/25, so I assumed it's actually in March. This is confusing and not very helpful at all
24418
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Kulwinder Singh
Community Member
posted inPlan Changes & Upgrades.
voice calls
I am unable to make any calls. It is silent when I dial a number
91
Tyler C
Reg Yarwood
New
 Contributor
posted inPlan Changes & Upgrades.
pixel 9 pro 512 stock 2025
When do you expect to get the 512 in stock, everytime I look it is out of stock on the 512gb
142
Reg Yarwood
M
Community Member
asked inPlan Changes & Upgrades.
Phone upgrade
I currently have a sim only deal with ID Mobile but am looking to change my phone - none of the ID mobile upgrade options interest me, but i have found a deal with car phone warehouse. The network provider for this deal is ID mobile, but I can’t use a PAC code to retain my existing number in this instance. How do I facilitate this going forward?
712
Tyler C
D
Community Member
asked inPlan Changes & Upgrades.
trade in
So I sent my old phone for trade in, in the email it said 3-5 working days to process, I’ve now been told there’s a backlog and they have no idea how long it’s going to take, anyone traded in recently and know how long it takes? Thanks.
1473
Kash M
P
New
 Contributor
asked inPlan Changes & Upgrades.
Google Pixel 9 Pro trade-in offer
I’m looking at upgrading to the Pixel 9 Pro, which has an offer to get an additional £200 value when you trade-in an old phone. This offer runs from 14/08/24 - 05/09/24, but the pre-order date for the Pixel 9 Pro is 18/9/24. Does this mean I would have to trade in my current handset before I get the new one in order to get the trade-in offer? Thanks for your help!
5337
Kash M
R
Community Member
asked inPlan Changes & Upgrades.
changing plan to more data
Hello, I currently am on a 24 month contract, due for an upgrade on 25/10/2025. My plan is for an iPhone 13 and has a data allowance of 10GB per month. However recently I have been using data add ons each month due to me exceeding the 10GB Usage. I’m thinking of changing plan to a 25GB a month plan that I see as an ‘available plan’ when I log in to my account. If I activate this new plan, am I still eligible for an upgrade on 25/10/2025? thanks
55912
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A
Community Member
posted inPlan Changes & Upgrades.
cancel my plan
I would like to cancel my monthky plan
332
Tyler C
W
New
 Contributor
posted inPlan Changes & Upgrades.
voicemail
How much are the charges for listening to voicemail when not in the EU?
242
N
D
Active Contributor
posted inPlan Changes & Upgrades.
mid contract upgrade
I'm looking at getting the s25 ultra, but I still have 10 months of my contract left or 232 pounds. To pay Obviously I will need to pay off my contract and is the only way of doing this is, canceling my contract paying the final bill and getting a new contract etc or is there another way. Of doing this ?
643
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Modestus Roberts
New
 Contributor
asked inPlan Changes & Upgrades.
Switching to a new plan
I have a plan that does not not give me enough Data and I am keen on switching to a new Unlimited Plan for the same phone. How do I go about it. Is there someone to call or is everything on this app.
463
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M
Community Member
asked inPlan Changes & Upgrades.
comtract Ojones
Does anybody know why it’s cheaper to take out a new contract rather than upgrade my current phone. I thought it would’ve been cheaper to upgrade so thinking of going elsewhere.
321
N
S
Community Member
posted inPlan Changes & Upgrades.
uograde and contract
Can someone please contact regarding the telephone number (Information removed) the police have my fone so I need to end current contract and get a upgrade as the contract is now up for renewal. Please do not call me on the mobile number above as I don't have access to the fone. Please contact me on (Information removed) or email skomskirafal85@gmail.com
231
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G
New
 Contributor
asked inPlan Changes & Upgrades.
keeping old number
I've got a sim only with ID so how do I keep my number if I change to a new plan
2255
Tyler C
N
Community Member
asked inPlan Changes & Upgrades.
add new phone
I’d like to get the pixel 8a contract but I have a sim only . Can I add this ?
794
Tyler C
Miketfx
Community Member
asked inPlan Changes & Upgrades.
upgrade from sim to phone
I have a monthly SIM with ID at the moment, is there a credit check to upgrade to a new phone contract on ID? Thanks
4977
Rebecca Margaret Graham
Tigs1966
New
 Contributor
posted inPlan Changes & Upgrades.
Upgrade on order
I have paid the upgrade fee fora new phone but it can only be ordered from 31/01/2025. I have receipt of payment but no confirmation email. Will I get this nearer the date? It’s a birthday present and I don’t want it to get missed and arrive after.
211
N
C
New
 Contributor
asked inPlan Changes & Upgrades.
how to end a "1 month rolling contract"
I'm on 1 month rolling contract. I have found that to upgrade I need to stay at least 6 months. How do I end the contract after the 1st month without renewing? Is there a way to disable auto-renew? Or simply ask PAC code and on day 30 move somewhere different? Thank you
6473
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Connor Bamford
New
 Contributor
posted inPlan Changes & Upgrades.
miss sold a contract!
I was under the impression the contract I was taking out for my son was unlimited data only to find out after a couple of months that it is only 5gb of data?
796
Tom
C
Community Member
posted inPlan Changes & Upgrades.
Upgrading a Sim-only plan to a more expensive sim-only plan part way through contract
I am on a sim only plan of 200GB per month, i’m about 6 months through a 12 month contract. I’d like to change/upgrade it to an unlimited data sim-only plan and i’m happy to pay more and have the 12 month contract length start again. In my account it says there are no options when i click on ‘change my plan’, but do ID mobile really not want to accept more money from an existing customer tying them in for another 12 months? I tried asking on the live chat and after a while they said yes, there is nothing they can do until contract is up apart from buying expensive addon data. I just wanted to check this is correct. as it seems crazy…. Thanks
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Kash M
G
Community Member
posted inPlan Changes & Upgrades.
upgrade
So it's my upgrade day today and I wanted a s24 ultra but the upgrade deals they are showing me arnt what I'm willing to pay when I can see new customers getting a better deal. So my question is if I don't upgrade and finish my contract can I then do a new customer deal I've found and keep my current number?
902
Tyler C
R
Active Contributor
asked inPlan Changes & Upgrades.
Samsung buds 3 bundle not delivered
Hi all. I upgraded my plan and ordered Samsung S24 witch says Samsung Buds 3 Bundle available. And bundle description says “The Samsung Buds 3 bundle will be dispatched with your order” Phone was delivered next day, but I haven’t received Samsung Buds. Any help would be highly appreciated. Kind regards Roland
48921
Daz_S
chels06gall
Community Member
posted inPlan Changes & Upgrades.
cancel my disconnection
How can I cancel my disconnection
582
Tom
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