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Plan Changes & Upgrades.

Got a question about iD Mobile's plans or how to upgrade? Ask it here!

  • 509 Topics
  • 1,555 Replies
509 Topics
Wayne Robertson
New
 Contributor
posted inPlan Changes & Upgrades.
upgrade
Hi I didn’t receive my air buds which I selected as part of my upgrade bundle
377
Tom
C
New
 Contributor
asked inPlan Changes & Upgrades.
sim only upgrade
Carphone warehouse offers 10gb data on one month contract for £6 a month. Can this deal be offered by id direct or can it only be done via carphone warehouse
2123
Kash M
David Tunmore
New
 Contributor
posted inPlan Changes & Upgrades.
Changing Plans.
I have just changed my plan as an upgrade with ID Mobile, but ID Mobile have provided a new number. I want to keep my existing number and I need to make sure the old contract is terminated as well. Does anyone know what I will need to do? Thanks.
1278
Daz_S
A
New
 Contributor
asked inPlan Changes & Upgrades.
Samsung Galaxy A16 4G
The Samsung Galaxy A16 - 4G mobile phone is not shown on the list of handsets compatible with 4G but ID is offering the A16 on a monthly plan - So obviously it is compatible. Can anyone confirm it is compatible with 4G please?
2343
N
M
Community Member
asked inPlan Changes & Upgrades.
Reducing monthly Payment
Hi guys, I currently pay £47.46 per month for unlimited everything (I think data may be 100GB but that’s essentially unlimited to me). I really want to reduce my cost per month, 1 because it is high for a phone bill and also because iD Mobile’s roaming options are quite poor so I’m paying for data I can’t use in that many places. How do I go about this? Is it even possible if I’m on a sim + handset deal?
1753
Tyler C
Vickersd
Community Member
posted inPlan Changes & Upgrades.
another contract
Hi I'm looking at adding another phone for my partner to my contract is this something someone can help me with please?
362
Tom
J
New
 Contributor
posted inPlan Changes & Upgrades.
new phone
I have my phone which is a Samsung A14 I think.. I can upgrade it in June if I want to or alternatively wait until my 2 year contract is up in August 2025.. Since the summer it only charges to 80%.. And now it takes all day to charge...I bought a new charger but it's still the same… I can't afford to buy myself out of this existing contract. I don't know what else I can do...this phone won't last until June...
744
Tom
R
Community Member
posted inPlan Changes & Upgrades.
phone upgrade mail
I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.
341
Tyler C
R
Community Member
asked inPlan Changes & Upgrades.
phone upgrade mail
I’ve chosen a phone for my upgrade last week and completed everything on the app and it said everything has gone through yet I still have yet to receive my confirmation email or anything. I figured this was because the phone was on pre order? The upgrade I chose was a Black Friday deal to the google pixel 9pro at £36.99 a month and upfront cost of £9 of that helps.
541
Tyler C
C
Community Member
posted inPlan Changes & Upgrades.
i upgraded for 100GB yet only receiving 20GB
Hi I upgraded my phone yesterday and I am meant to be receiving 100GB of data a month, yet only says im getting 20GB hoping this is a visual glitch as would be seriously disappointing if not
412
Tyler C
M
Active Contributor
asked inPlan Changes & Upgrades.
How do I know my contract upgrade has gone through?
Hello, I recently (01/12/2024) went to upgrade my contract from a Galaxy s22 with unlimited everything for just over £36pm to a Pixel 9 pro with unlimited everything for around £34pm. I noted that the upgrades menu stated the pixel 9 pro was out of stock but still available to order so went agead with the order, adding a 10000ma power bank to the order at the checkout. A payment was taken of £19.99 for the powerbank, but nothing for the contract upgrade, and no confirmation email or anything. So what has happened? has the contract not gone through and I just bought a powerbank in an overly roundabout fashion, or does the contract not start until the new handset has been delivered? there has been no contact from iD either way so please could somebody help me out here - I dont want to be missing out on value from a lack of proper communication.
1594
Tyler C
O
New
 Contributor
posted inPlan Changes & Upgrades.
DPD lost parcel and i have to wait 30 days for investigation.
DPD lost my parcel, tracking hasn't updated in over a week now. DPD informed me that my parcel is lost. I have been contacting ID everyday to contact DPD ASAP. I have been waiting over a week for this upgrade. Now I was informed that I have to wait up to 29 days for an investigation. Is this a joke. It is so ridiculous that I have to wait another month for an investigation for I phone that I do not have and I paid an up front deposit on. Why can't ID send me a replacement and deal with DPD in their own time and get their money and phone back if it's found. This is the worst customer service ever. I regret buying it from this company. This is the worst company ever, I will never use this again. I want my phone that I paid for. It is not my problem to now have to wait for some investigation. Check my tracking, it is clearly missing and DPD even told ID that it's missing.
164913
Tom
Christina Martin
Community Member
posted inPlan Changes & Upgrades.
upgrade
Found new deal with ID via car phone warehouse where I can preorder but can't find it with an upgrade
422
Tom
S
New
 Contributor
asked inPlan Changes & Upgrades.
Upgraded phone and contract and have lost reception on current phone
Hello, I have upgraded my phone and contract today online, however this afternoon i seem to have lost all network coverage to my current phone. I’m assuming this is connected, but am I now stuck with no reception until new phone handset arrives?
1093
N
A
New
 Contributor
asked inPlan Changes & Upgrades.
upgrade issue
I am trying to upgrade my contract and it’s taking me to a page to pay 1p but it’s saying that my card isn’t linked to the account so I can’t but it’s the only card I have and is connected to my bank which the direct debit comes out of. How can I fix this?
692
N
waynewes
New
 Contributor
asked inPlan Changes & Upgrades.
trying to buy a phone
My wife and I tried to purchase a phone with the email address sarah@wellesleyinc.com. it was "cancelled due to security". I have since tried to buy again through your website but then also get other errors. We are both existing customer of yours and would rather stay with you, but cannot seem to complete an order for some unknown reason. Please can you help with this issue. My number is (INFORMATION REMOVED).
331
N
Xavi Bryans
Community Member
posted inPlan Changes & Upgrades.
Want to upgrade
Beeboop
191
Kash M
Ellee8184
New
 Contributor
posted inPlan Changes & Upgrades.
where is upgrade eligibility date found??
I just want to know where I can find my upgrade eligibility
584
Kash M
Jessica Argent
Community Member
asked inPlan Changes & Upgrades.
phone upgrade
I want to upgrade my phone, the offers I’ve found online with ID are cheaper and better compared the ones on my app for some reason. When I’ve gone to get a new contract on the app it’s saying I can’t use a PAC number as I’m already with ID therefore can’t keep my number but I don’t understand why I can’t get the cheaper deal on the app as an upgrade rather than start again
2392
Tom
J
Community Member
posted inPlan Changes & Upgrades.
moved my old Id number to new contract and delete old contract
I bought new phone with contract in Id mobile but still I have old number in Id which I would like to replace and also finish my old contract.
2312
Tyler C
Malcolm3321
New
 Contributor
asked inPlan Changes & Upgrades.
switch my plan
Hi I want to switch to a sim only £8 deal
664
Tom
Alice Ward
Community Member
posted inPlan Changes & Upgrades.
sign up for phone contact
figure widget
142
Tyler C
C
New
 Contributor
asked inPlan Changes & Upgrades.
Possibly a silly question regarding phone upgrade.
A silly question no doubt, but as the man said, the only silly question is the one you did not ask. My current ID mbile 24 month contract ends soon and I’d like to upgrade to a newer version of phone. When I do this do I receive the new phone first before having to send my original one back, as I am thinking of how I will transfer all my files, apps etc over to the new phone?
4604
Tom
K
Community Member
posted inPlan Changes & Upgrades.
number transfer
I have upgraded to a new package but my number hasn’t transferred, it seems the new package has been set up as a new account. I must keep my existing number, can you help please?
592
Tom
E
Community Member
asked inPlan Changes & Upgrades.
contract renewal
I have a 12 month contract which expires at the end of this month. I want to renew it so how do I go about this? Is there a way I can set this to auto renew or get the same contract? Will i need to order a new sim?
3463
J
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