Plan Changes & Upgrades.

Hello I’ve been with ID for a few years, and have recently upgraded to a tariff that offers more data. Despite placing the order while logged into my ID account, a brand new number and plan has been created and added to my account, rather than just upgrading the existing plan. I looked to see if I could just cancel the new plan and just retain my original line, but I was informed via text that I’d be charged £12.29 if I cancelled today. I’ve literally just activated the sim, yet somehow they want to charge more than a full month’s charge (£7) if I cancel today, and worse it’s because of ID’s inability to simply add an upgrade to an existing plan. Does anyone have any suggestions as to the best course of action? I don’t want or need the new plan, but I’d like to keep my existing plan, so I don’t lose my existing number. Is there anyway of cancelling the new plan that ID have wrongly set up, without me ending up out of pocket? Also, I assume I could move my existing number to another provider via PAC, as I don’t trust ID to process another upgrade properly? Thank you for any help.

Hi I currently have a phone plan and i can now upgrade, i just want a sim only now, I don't want a new phone, do i have to end my current one and buy a new plan as it only offers phone plans when i click on upgrade. Thanks.

Hi, i’ve ordered an upgrade (from 30 day plan to 2 year) and the phone arrived yesterday. However, i have no idea what the procedure is now. There is no documentation on the website about this.Also, can i delay the activation of the new phone? It will be a christmas present so ideally i’d want to wait a few weeks if possible.

So I was looking around the iD site and: Takes you to: https://www.idmobile.co.uk/legal/accessibility#specialisedPhones And the link within that paragraph links to: https://www.idmobile.co.uk/search?q=doro And shows coding only, no content or imagery {"paymPhones":[],"refurbishedPhones":[{"anchor":"View all Refurbished Phones","url":"\/shop\/phones\/pay-monthly\/refurbished#product_make=&sort=popularity-desc"}],"simfreePhones":[{"anchor":"View all Simfree Phones","url":"\/shop\/phones\/sim-free#product_make=&sort=popularity-desc"}],"accessories":[{"anchor":"View all Accesories","url":"\/shop\/mobile-phone-accessories#product_make=&sort=popularity-desc"}],"cms":[{"anchor":"Accessibility","url":"\/legal\/accessibility"},{"anchor":"4G-Calling | What is 4G calling?","url":"\/4g-calling"},{"anchor":"WiFi Calling | What Is WiFi Calling?","url":"\/help-and-advice\/wifi-calling"}],"accessorySearch":false,"refurbishedSearch":false,"simOnlyDeal":[]} Just thought I’d point it out

hi I ordered the new contract with the phone and the Sim card and I received them two days ago but I would like to change the plan to unlimited data

How I can change plan with unlimited data for 1 month contract?

I currently have two contracts with ID mobile which I bought in August 2024. I have two more that will run their course and I would like to move these also to ID mobile. These are for all the family members and I pay them all so the contract is in my name. I have seen multiple threads about people being refused contracts for internal security checks. The theme running through these is possibly that there is a maximum number of contracts possible per person over a specific time frame. Is it possible to share this information so that I may forward plan the migration to your services?

I am just wondering if its possible to add a second device to my existing contract? Want to switch my work phone over to id mobile. Thankyou.

I started a new contract 2 days ago, with more data - received all emails confirming and have set up new phone (with existing SIM - which email says is working and updated). I don’t have any GB since the switch over and having problems with iMessages! when will I get the data that I am now paying for?

Hi all, I’m trying to add another plan to my account, but keep getting details don’t match our records, I’ve even had a live chat to an agent, they reset the app and I still get the error including using the website to try the same thing, not sure what to do, the account I use and pay for is for my son, I want to come over to I.D Mobile from giffgaff… maybe I should just create another account so I have two accounts? P.S the details entered was confirm correct by the agent, so very strange issue. Please advise Regards, David

Phone has been dropped by my son upgrade due in 92 days screen flashing non stop took an hour to type this can I pay to upgrade earlier???

Hello. I traded in my device, and filled in the Enhanced Trade In offer form. I received the first payment for the phone on the 25th of October. I have not yet received the £200 from the Enhanced Trade in promotion. I was advised here to contact TradeUpHelp@currys.co.uk if I did not receive it within 3-5 days of the initial payment. I did so, and got a generic email about how promotional payments are made separately. I clarified my issue again, and was asked for the trade in reference, which I provided, however I have not heard back since, which was 5 days ago. What can I do from here to have my promotion fulfilled?

I've just upgraded to a Pixel 9 Pro XL and the offer included a pair of Google Pixel Buds Pro 2 does anyone know how I can claim them? Thanks.

I upgraded my phone in live chat and they gave me a deal £19 of the upfront cost for the redmi not pro plus 30, and £21 for the 10gb data +unlimited loyalty addon, unlimited calls etc. They took the £19 fee off as they said, I have not payed a penny to the upfront cost. Can anyone confirm with experience that the Unlimited loyalty addon is 100% Unlimited data rolled over after the 10gb is up? Invoice shows iD Mobile Upgrade £ 0.00 -1 £ 0.00IDUPG

Hi I am not satisfied with current data plan.I want to change my plan what can I do?

Hi I am due an upgrade but when I look I get a better deal on the same phone than on the upgrade if I start I new account after I’ve been with Id for ages i thought I would get a better deal but know thinking about leaving them

I have upgraded but my account has not been adjusted I think I am going to be paying two bills why

With the upcoming ban on having undefined increases (CPI +%) in contracts for phone and broadband, I see some providers have started putting a fixed figure in their contracts. When are Id mobile rolling this out? Or are they going to leave it in as long as possible? I'm holding off taking out any contracts until this is clarified.

Today is upgrade day. I'd looked online yesterday via the website as the app wouldn't allow me to sign in and saw that the Google Pixel 9 was £31.99 per month with 10gb data and £39 upfront. Great, I thought, I'll wait til tomorrow and get this deal. So imagine my surprise when I looked on the app and the same deal was suddenly £35.99 per month, with the same data and upfront cost, yet when I checked on the website, it's still £31.99. Why is it still seemingly ok for existing customers to be charged more than new ones? I've been passed from pillar to post on the live chat, but nobody could tell me why there is such a price difference. Anyone in the community have an answer?

Caroline Sparks just now I ordered a new phone on the 16th October, and paid £179 upfront to upgrade to an iPhone 16. I received my new e-sim but no phone and I've just seen the £179 has been refunded back to my account. However online it's showing I have entered into a new 2 year contract with you and I can't reorder. Please help!

Hi, My 24 month contract is up and I’ve received email confirmation that it’s now time to “upgrade.” I wish to move to a sim-only plan and do not need a new mobile phone at this time. How is the best way to proceed? Thanks

So basically, my contract ends in 10 days, and I will then have an option to upgrade. However I don't wish to upgrade until the new Samsung is released in a few months. Is this possible to wait before upgrading and if so will my monthly payments decrease considering my phone is now paid for?

Am I able to get a contract phone without a simcard?

Hi I'm just upgraded my plan with 100£ Curry's voucher offer but I still not received voucher till now. Thank you

I wish to purchase an additional sim on my account, but when I enter my details, it states I'm not recognised (even though I already registered)