Roaming & International.

Hi there!  I am constantly travelling overseas and thought that my package would include me using my mobile data and internet data. How can I unlock overseas roaming and mobile data? Thanks 

I’m heading to Hong Kong for 2wks.I’m currently on an unlimited data package.My contract actually runs out while I’m on holiday, but assume I will remain on the unlimited package.Does this cover my data usage in Hong Kong or do I still need to get one of the Roam Beyond add-ons?Thanks.

I am visiting Ireland and when I try to call a number in Ireland I receive the message “your service does not allow access to this number”. I have tried calling both a mobile number and a landline number but get the same message. I have ensured that both roaming and international calls are active, and I have reset the network settings. Anything else I should try?

I’m roaming in Spain  purchased a new iPhone that is eSIM only  currently have physical sim So advice please. I am on an extended holiday (3 months) but my current iPhone is dying. I’ve purchased a 15 pro and realised it’s eSiM only. How do I get around this? can I convert to eSIM while abroad?should I convert then set up new phone hoping the eSIM will transfer across as part of the process?  I desperately don’t want to loose access to my sim while I’m out here as it’s used for my mum in a care home to call me. She can’t use anything other than a traditional landline as she has advanced dementia.  thanks in advance! 

If I was to upgrade my mobile to a new contract do I lose my free EU roaming?  Thank you 

hi i am in Gran caneria and want to know if i answer my phone or check my voicemail will iD charge me?

Just arrived Ulta and I can't make or receive any phone calls. I've got everything switched on roaming and international are enabled in the ID app and also on my phone.I'd be grateful for any help

Incoming international call unsolicited. Showing as outgoing. Clearly spam.

I arrived in Spain and I’ve no internet access. Used WiFi in hotel and checked my app and both are turned on.  But nothing. I’ve toggled them and still nothing.  I’ve an iPhone 16 and I can’t find a roaming setting. I’ve got a esim.   Can anyone help please.    

I am trying to phone Australia from the UK on a UK sim but I just get a message saying “sorry your plan doesn’t allow this call’ but when I checked it was a cost to call but it did not say that I couldn’t. Please help!

I'm going Turkey soon and will pay £35 for my phone and £35 for wife's phone for 20GB Data over 10 days. How do I view this on the app?

I bought 5he 5 day roaming add on for turkey. Not working and can't get anything unless i connect to wifi which isn't the point. Followed all the instructions like manually selecting the network, switching on and off multiple times and also resetting the networks. Waste of £20 and not good that i can't rely on this!

Hi. I use an ID mobile sim in my router in my motorhome, which works very well. I have roaming included in my contract but when I am away in Europe it will not work. It seems to work if I put the sim in my phone but not on the router. Can anyone explain why this is and how I can get it to work? 

Iv paid for data roaming while abroad in turkey, it’s been 2 days and still nothing ! I can’t text, call or go on social media. Does anyone have any help iv tried everything.  thanks 

does anyone know if you are on unlimited, does this also mean when you are abroad? Spain. thanks  

Hi - trying to connect to a live agent to discuss permanent roaming options but the form i need to submit (address, post code and last bill amount) doesn’t submit. The Customer Service PIN I’m also asked for doesn’t show on the ‘View your plans’ in the iD Mobile app. Can someone please assist with this ASAP Thanks

im currently in Washington D.C and my roaming isnt working, ive purchased additinal data but still i cant get any roaming, it says my allowance is 207G which is more than my 110G, meaning that its added the extra data charges, but still isnt working, can anyone help?

Does my contract have roaming services included? I am on a trip to ireland and weant to ensure roaming is included 

Why is my Tp-link MiFi saying there is an API error - am in France - worked ok on uk 

has anyone ever got connected to internet roaming in romania? i have not been able to yet i can do so on same phone if use other esim from different company. i have turned off auto network and used same network with both esims but only the other number works

Both myself and my mum bought the 5 day add on so we can use data while we are on holiday in Turkey, but neither of us are able to actually access the Internet with the exception of hotel WiFi. We have 4g and full bars and have tried everything suggested on the Web page to fix it such as restarting the phone and manually selecting providers but nothing has helped. We need to be able to use maps and websites while out and about so how can we resolve this issue?

How to activate making international calls as whenever I try ID service says not enough credit in there ?!

What is the cost for calling the 00800 international freephone number from within the UK on ID Mobile? I can't find anything within out of plan charges or international number cost pages. 

Whenever I try and text my mum in Ireland, the text sends and I get a message saying I will be charged for the text, so it appears to send  ok, but the texts are never received by mum. However, I receive the texts she sends me.  I have a Samsung s22, she has a 4g Doro phone. We have checked all the network settings on both phones, roaming etc and also spoke with her network provider in Ireland who says that as she is able to send texts that are received ok, the issue must be with ID mobile. There is no issuing with making and receiving calls between UK and Ireland.  Any thoughts?

We got to Palma a few hours ago and regardless of what I try, I can't get proper reception or data on ID Mobile. I have a Samsung s24 ultra. My partner has the latest iPhone. We're on the same contracts yet due has full data and service and I have almost nothing! A WhatsApp message will randomly be received by me after an hour or so. That's how inconsistent it is! I can't send anything myself though