Recently active topics.

I need to change my direct debit date as I have a new job. It says I cannot do this as I have done in previously in the last 6 months. How do I go about changing it.

Hello I travelled to Morocco on Friday, arrived in Marrakesh and quickly discovered that my data roaming didn’t cover. I received the standard text at 18.41 informing me that I’ve started using chargeable services etc etc (my bad). Then almost 30 seconds later I received a text that I’ve now used 80% of my credit limit. Then almost instantly I’d used 100% of my £45 data roaming cap. I then received another text telling me I’d used 80%… Three text messages within a minute at a cost of £45. Impressive. In the meantime I’d been in Morocco for less than 5 minutes. I was still sat in the plane. I then bought an add-on. Can anyone explain what happened in those few minutes and if I can expect this expected charge to be reduced? Thanks

I've paid my bill but my services still have not been restored. Please help thank you

Hi there, Landed in Geneva, but now in France. Turned phone off and on to make sure not on swiss network - originally said in Switzerland but now had the welcome to France message. Says can use plan as usual as is a free roaming country. Have 120 GB data allowance (SIM only). Plenty of data left. Been browsing as travel to Lea Gets, but texts say I'm being charged and up to 80% of my bill cap?!? Don't know why being charged for data use. Would like to make sure I don't get charged as shouldn't be, but can't speak to anyone Any help greatly appreciated Thanks O

Sorry i took this contract out my id no on account is showing my no i came with but texing people no is diffrent why is that

Hi All, My query echoes the frustrations of these two posts and seeks the contact details of someone who actually knows how do their job as a *customer service agent* and isn't being paid to not actually help customers. - [Tech Team](https://community.idmobile.co.uk/ask-a-question-18/tech-team-59951) - [CEO Team - Do They Exist?](https://community.idmobile.co.uk/ask-a-question-18/ceo-team-do-they-exist-70890) Question 1: Has anyone managed to find a customer service agent who can actually think independently, instead of just parroting scripts, regurgitating useless information, and offering "solutions" that solve nothing? I've already dealt with a so-called manager named, [REDACTED]. Why this person holds a managerial title is beyond me—that should tell you enough about the competency levels here. Question 2: Does any fellow network user have a beacon of hope to navigate through this mess of a customer service network? I saw another exasperated user suggesting to try the cancellations

My sons sim has suddenly been turned off. Why?

I'm in France for 3 weeks and normally have Unlimited data. But was wondering if this promotion was still active as the latest information I can find is dated 4 months ago. "Use Your Full UK Data Allowance at No Extra Cost! From 1 October 2024 and until further notice, all customers can use their full UK data allowance in Roam Free destinations*, at no extra cost! We’ll notify you when the promotion ends and when the 30GB Roaming data limit is reinstated. Have a great trip!" Can anyone tell me if I still have unlimited data or what the current limit is?

Hi. I've transferred my number from 02. When I dial out, having incoming calls, incoming texts are all my old 02:number but if I text out, it's the allocated number that should be dead from id? The online log in system also doesn't recognise my transferred o2 number?

I have been charged twice for my monthly bills why is that ?

I currently have an 18 month sim only contract which doesn’t run out for another year . Can I upgrade to a contract with phone ?

My daughter is travelling to Canada for a week Australia for a month Hawaii and Thailand what would be the best way forward so she is covered in all countries or some of the countries without getting an extortionate bill on her return going for three months?. We need to contact her at all points and for her to be able to contact us in case something goes wrong advice welcome please

How can I transfer my old number from a different network - I have a pac code

I am wanting to end my contact early. I am aware that I will need to pay the final bill. my question is: does this cover the cost of the phone and the ID plan? What happens to the phone after I pay it? any help/ advise would be appreciated. thankyou

I am going to upgrade from a sim only plan to a new phone / sim contract. The price is cheaper through Carphone warehouse, if I go ahead do I get a new SIM card, or do I just swap my sim into the new phone? I want to retain my phone number.

2FA = two factor authentication (pin number sent via text/SMS). I am aware that I CANNOT use my UK phone to roam in the USA, i.e. NO data, NO voice on my Id-Mobile plan. I am getting conflicting answers about *receiving* texts while in the USA. I used chat and after a 60 minute wait was told that “yes” I can receive SMS texts sent from the UK to my phone while I am in the USA. I am not 100% confident in this answer. I was recommended a link which said that “no” you cannot receive texts sent to your phone while in the USA. This is a problem, as many companies, including airlines, insist on 2FA and many do this by means of a text/SMS message. They seem ignorant to the fact that many people will be unable to receive texts in the USA (likely other countries too).

where can I get a PUK Code

SIM card is not working

Hello, I am new to ID mobile and have few devices i want to connect using the same number I was with Vodafone and they linked my esim with my watch and ipad. So i don't need to have different number on each device. Please advise. Regards, Yaz

Can I switch my old number to ID if I have taken a contract and I have been issued a new ID mobile number?

I had a contract with 3 and a French eSIM with Lyca and could use both SIMs at the same time. So when I am abroad, I can use the French eSIM for data but also have the 3 SIM turned on for phone calls to my normal number. I have just changed to ID Mobile and I can only seem to switch between the two, and can’t have both switched on at the same time. If I toggle one on, the other goes off. So when I’m in France and using the French SIM, I can’t receive phone calls. Does anyone know how to get over this? TIA Maria

I’m missing important calls and neither can I make calls oh my god stop taking my money £50 every month for such a crappy network for gods sake. I can’t be making WhatsApp calls all the time for gods sake how can you not resolve this issue

Hi in response not having network and having missed important calls like interviews last month and have no response compensation from your service just wanted to know that there is another update night for iOS wondering whether your network is able to cope with that or not or is it likely to happen again with no network coverage and you guys asking us to do change settings? If there is another gloop like last month I would like to move to another network without any issues on the contract thanks

Ok so just ported across keeping my original number and thought all was well until I sent a text message to a friend who said who is this? On testing the theory many of my friends are getting a different number not my number but WhatsApp is OK and my regular contacts seem to be ok its really odd?? I have done the old turn it off and on thing any other suggestions people please??

hi, my contract is ending, soon, can i cancel contract and switch to a sim only contract but keep my phone number?? thank you