We’re updating the iD Mobile app to ensure you can see important information about your account, along with making it more secure and easier to use. This means the app no longer supports iOS 15 or earlier - so, if your iPhone is running one of these versions, you’ll need to manage your account through my.idmobile.co.uk instead. This change affects customers with an iPhone 7, iPhone SE (1st Generation) or older, as those phones do not support newer iOS versions. But don’t worry! This article explains how you can continue to manage your iD Mobile account: What do I need to do? You can still manage your account quickly and easily by logging in via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Here’s how: Open your preferred web browser (e.g. Safari or Chrome) and go to my.idmobile.co.uk . Tap the Share button (the square with an arrow pointing up). Scroll down and tap ‘Add to Home Screen’. Give it a

If you’re seeing a ‘500 error’ when trying to open the iD Mobile app, it means your device has failed App Check. Don’t worry – we’ve got some quick steps to help you get back up and running: What is App Check? App Check helps secure your app by ensuring you're using a genuine, untampered device and that the app comes from a trusted source. If anything seems suspicious, it may block access to protect your data. What does App Check look for? App Check looks out for rooted or jailbroken devices, which are more vulnerable to attacks, or if the iD Mobile app wasn’t downloaded from Google Play or the App Store, as it could have been altered, repackaged or tampered with, which can pose security risks or steal your data. What can you do if you fail App Check and see the ‘500 error’ code? Reinstall the App from the Official Store. Uninstall the app and reinstall it from Google Play or the App Store to make sure you’re using the unmodified version. Check If Your Device is Rooted/Jailbroken. Use

If you get a 'Oops, something went wrong' error in the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Uninstall, then reinstall the iD Mobile app. Uninstalling and reinstalling the iD Mobile app can often sort things out, giving you a fresh start and clearing any temporary issues that might be causing trouble. Here’s how: I’m using an iPhone: Uninstalling the iD Mobile app: Go to the iPhone’s Home Screen. Find the iD Mobile app icon. Press and hold the app icon until options appear. Select ‘Remove App’, then tap ‘Delete App’ to confirm. Reinstalling the iD Mobile app: Open the App Store. Tap the Search icon and type ‘iD Mobile’. Select the iD Mobile app from the search results. Tap ‘Get’ (or the download icon) to reinstall the app. Once downloaded, open the app and log in with your credentials. I’m using an Android: Uninstalling the iD Mobile app: Open the Settings app. Tap ‘Apps’ or ‘Apps & notifications’, depending on your devi

If you’ve seen a message saying your number is already linked to another account, it’s likely because you’ve registered for the iD Mobile app or my.idmobile.co.uk with a different email address before. Don’t worry – we’re here to help explain it: Why am I seeing this message? This message appears because the plan you’re trying to link is already registered under a different email address. When you try to use a new, unregistered email address, you go through the account creation process. However, since your plan is already linked to your old email address, you can’t link it to the new one. What can I do next? Don’t worry, we’ve made it easy to sort this out. You have two options: Tap ‘Yes, add this number’. If you tap or click ‘Yes, add this number,’ we’ll automatically move your plan from your old email address to the new one you’re trying to use. From now on, you’ll need to log in using your new email address. No need to remember the old one anymore! Tap ‘No, take me back to the login

We’re thrilled to announce that we’ve launched a new iD Mobile app packed with great new features and improvements! Over the past year, we’ve been working hard on completely redesigning the iD Mobile app. The new app has been built with our customers’ feedback at the forefront of design and development, so we’re confident that anyone who used the old iD Mobile app will really appreciate the improvements. So, what’s changed? Manage multiple plans – If you’ve got more than one iD Mobile plan, you can now manage them all from a single login. No more logging in and out! New design - Whether you’re checking your allowances, changing your Bill cap, or updating your personal info, the new app has been designed to make sure you’re able to do exactly what you need – easier than ever before. Improved performance – The new app uses the latest technologies to improve stability, performance, and security. If you’re new to iD or have the old version of the app, you can download the new version from

Here you’ll find out how to view your other plans to the iD Mobile app. Not registered yet? Check out this Community article to get started. How to view your other plans in the iD Mobile app. To view your other plans the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the plan you’d like to view.

Here you’ll find out how to change your login email for the iD Mobile app. Not registered yet? Check out this Community article to get started. Please note: Updating your login email will not update the email associated with your plan. If you’d like to update this, check out this Community article for more helpful information: How to change your login email in the iD Mobile app. To change your login email in the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap ‘View your plans’. Tap the green pencil for the plan you’d like to edit. Tap on ‘Edit login details’. Tap on the green pencil in the ‘Login email’ section. Enter the email address you'd like to use for the iD Mobile app. Tap ‘Save changes’. Tap ‘Log out’.

The iD Mobile app is available on most Android phones and iPhones. Here’s how to download it: iPhone. The iD Mobile App requires iOS 16 or iPad OS 16 or later. Click here to download it from the App Store. If you're using an older iPhone or iPad, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! Android. The iD Mobile App requires Android 9.0 or later. Click here to download it from the Google Play Store. If you're using any other device, including Huawei users without access to the Google Play Store, you can still manage your account quickly and easily via our website: my.idmobile.co.uk . For even quicker access, you can add a shortcut to your Home Screen - so it’s just like using the app! What’s next? Once you’ve downloaded the iD Mobile app, you just need to register your account, and you’ll be good to go. Check out the Community article belo

If you get a ‘Sorry, your details do not match our records’ error when adding a plan to the iD Mobile app, don’t worry! Just follow the steps in this article and you’ll be back on track: Step 1 - Check the Phone Number. It’s surprisingly easy to enter your phone number in incorrectly - we’ve all done it! If you’re adding your own plan, double check you’ve entered it correctly. It should be 11 digits long. If you’re adding someone else's plan - confirm with them that you’ve got the correct number. Please note: If you’re in the process of switching your number to iD Mobile, wait for this to complete before registering for the iD Mobile app. Step 2 - Check the Last Name. Various circumstances can lead to your last name changing from the point you joined iD Mobile. The easiest way to check what last name we hold is to view a recent bill. If you’re unable to view a recent bill, simply chat to us, and our team will help you out. If you’re adding a plan in someone else’s name - make sure you

Contents: Adding a plan when registering. Adding additional plans. Here you’ll find out how to add your plan to the iD Mobile app. You can add your plan when registering for the iD Mobile app – or additional plans at any time. Not registered yet? Check out this Community article to get started. Adding a plan when registering. To add a plan when registering for the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Enter the mobile number you’d like to add to the iD Mobile app. You’ll receive an SMS with an 8-digit code. Enter this code into the iD Mobile app. You can opt-out of SMS and email communications. Once your happy, tap ‘Confirm’. To add another number, tap ‘Yes, add another’. To proceed, tap ‘No, take me to the app!’ If you get a ‘Sorry, your details do not match our records’ or a ‘This number is linked to another account’ error when adding a plan to the iD Mobile app, don’t worry! Check out the Community articles below for

Here you’ll find out how to log-in to the iD Mobile app. Not registered yet? Check out this Community article to get started. How to login to the iD Mobile app. You’ll need to use the email address and password you set when registering. To login to the iD Mobile app or my.idmobile.co.uk , you can: Open the iD Mobile app or open my.idmobile.co.uk . Tap 'Get started'. Enter the email address you used to register for the iD Mobile app. Tap 'Next'. Enter the password you created when registering for the iD Mobile app. Tap ‘Login’. I’ve forgotten my password for the iD Mobile app. What should I do? No problem—it happens to all of us! Check out the Community article below for more helpful information:

Here’s everything you need to know about registering for the iD Mobile app: How to register for the iD Mobile app. To register for the iD Mobile app or my.idmobile.co.uk , you can: Open the iD Mobile app or visit my.idmobile.co.uk . Tap 'Get started'. Enter the email address you'd like to use to register for the iD Mobile app. Tap 'Next'. Tap 'Continue'. Enter your first name & last name. Set a password for the iD Mobile app. Tap 'Create'. You'll receive an email with a 6-digit code. Enter the 6-digit code into the iD Mobile app. You can enable biometrics to log-in to the iD Mobile app – just tap 'Enable Face ID'. You can enable notifications from the iD Mobile app – just tap 'Enable notifications'. Boom – you've registered! Once you’ve registered, you’ll need to add your plan. Check out the Community article below for more helpful information:

Contents: How to reset your password in the iD Mobile app. How to change your password in the iD Mobile app. Here you’ll find out how to change or reset your password in the iD Mobile app. Not registered yet? Check out this Community article to get started. How to reset your password in the iD Mobile app. To reset your password for the iD Mobile app or on my.idmobile.co.uk , you can: Open the iD Mobile app or log-in to my.idmobile.co.uk . Tap 'Get started'. Enter the email address you used to register for the iD Mobile app. Tap 'Next'. Tap ‘Forgot password’. Re-enter the email address you used when registering. Tap ‘Reset password’. You'll receive an email with a 6-digit code. Enter the 6-digit code into the iD Mobile app. Create a new password. It must meet the requirements on the screen. Tap ‘Done’. Success – your password has been changed. Tap ‘Login’. How to change your password in the iD Mobile app. To change your password for the iD Mobile app or on my.idmobile.co.uk , you can: O

I have a sim only 1month contract deal that is £9 for 30G. I want to upgrade this to the 63G at £4.50 for the first 6months and £9.00 thereafter in a 24month contract as advertised in the “My Plan” section of the ID mobile app. When I click “Upgrade to this deal” it takes me to the ID website where it shows all the current deals however the deal I want (which is shown in app) is not listed. Also I have been on this particular 30G plan going on 6 months.

My plan is showing as disconnected on the ID app. Spoke to CS yesterday and they assure me it's all fine and live their end. Spent an hour and a half on webchat yesterday and this is still not resolved. Loaded app again etc. I believe when I've added the plan to my app it's picked up an old account I held with ID as the pin code was also different to what the CS advisor told me. Clearly it would be helpful if I can see my plan in the app but no one seems able to help on their Web chat which seems ridiculous. Any ideas? I've tagged you Matthew as you seem to have resolved this for other ID customers so hoping you can help me. ​@Matthew T

I cannot log into the ID mobile App as it won't recognise my transferred number, only the number that came originally with the phone, so it wants to send the 6 digit verification number to the wrong phone number. 2 live chats, a network restore and a reboot have not solved the problem. How can I get the App to recognise my phone number?

Hello Yesterday I received a call from someone claiming to be from I'd mobile fraud dept. They said someone had logged into my account and tried to buy an iPhone. They had my full name and postcode and called from a withheld number. They said I had to give them a verification code to have the iPhone order cancelled. I didn't proceed further with the call and am wondering whether this was a legitimate call or not? Thanks

I have the same problem as a number of other users in that my eSIM is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’. Any ideas what to do?

Help. Mobile ID app won't let me in. Codes do not work. Tried 20 times. Need to know when contract ends

SInce the upgrade of the ID Mobile App my mobile phone number is no longer recognised by the ID app. This I'm finding frustrating, I'm abroad often and need to keep tabs on my data usage. Even the 7777 number has stopped working. I have no online access to my account for upgrades, bolt ons or phone service. It's been over a year since ID promised to iron out mobile app issue.

Hi how do I find itemised billing in the id App

Have simple doro phone that cannot download apps and old iPad which won’t accept ID mobile app. How do I register phone with new sim

Hi, I can’t find a human to help me here. I have just joined ID Mobile and transferred my old phone number using PUK etc. So now my original ID Mobile number is gone and I can’t receive phone calls or texts to that number (and I don’t want to). The problem is that I want to set up my account with ID Mobile and that requires a one time passcode to be sent to the original number (that doesn’t work). Can someone in ID Mobile send the OTP to my new number?

Hi It was showing on my iD app that I can upgrade from tomorrow but now when I tried to do change plan it's says no plans available. It's not showing ID app how long I have left on contact and when I asked they sent text message saying if I leave ID mobile I have to pay remaining line rental £108.00. I dont know how this figure is calculated and how long i left on contract? Could someone from ID confirm the contract expire date and where I can see it. As I was never sent this information either on email when I joined ID mobile I have looked at all my emails from ID mobile and there is no confirmation of contract date and when it will expire. I will await you're response. Thank you