Thinking of leaving?

Everytime I'm on a call now matter where I am, anyone on the other end can't hear me and says i keep breaking up. This has been constant feom setting up with I'd mobile. I have tried all the tips I have been told about checking microphone and area I'm in and settings etc but it is still the same. This is shocking and I'm annoyed that I'm only in the 1st year of a 2 year contract and I want out. Iv read many people are dealing with the same thing and being fobbed off about areas or works going on or anyone else is at fault rather than the provider. What can I do?

I want to cancel my sim subscription

Although I left ID at the end of November and was told they would issue a final bill the day after I used the PAC number. I have not received one and they have continued to take the next monthly payment and trying to get an an answer from their stupid bot is ridiculous

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

I am an existing (second contract) ID Mobile customer. My wife and eldest daughter also joined recently (on my recommendation). I decided to also move my youngest daughter (14) to ID and ordered her a SIM during the Black Friday sale. This order was subsequently cancelled as I apparently failed an ‘internal security check’! The algorithm for this is clearly flawed as this was a genuine purchase from an existing customer. Needless to say, none of us will be renewing our contracts when they expire.

I just got a new phone contract from iDmobile and want to cancel my existing IDmobile sim contract

Hi, I am trying to cancel my sim only contract and request a PAC code. However when I try and do this I keep getting an error message saying ‘something went wrong’. Please can someone help. Thanks Andrew

So...when I first signed up to id mobile I signed up as the internet was powered by 3.....first year, no issues at all. Could run a firestick and a ps5 from it on hot-spot no worries.......these days....same place, same location, upgraded phone. Can't even run bbc player on hot-spot. The mobile data is horrendous wherever you go aswell these days and it's clearly not an isolated incident as there's loads and loads of others with the same issue.… My 2 questions are 1. Why the decline in bandwidth? It's almost as if id keeps you sweet for the first year of contract, then cuts it for year 2? How do I contact id about improving my bandwidth as they obviously have control of speeds and can improve/limit them. Am seriously thinking of cancelling my contract as there's just no point in being with id with the internet the way it is atm.

I have moved country temporarily and have got a sim plan over here. If I cancel my ID mobile plan how can I ensure that I can get the same phone number back when I move back to the UK next year?

Several months ago, my new mobile Service Provider, Smarty (who I’d signed up with a couple of months previous), emailed me to let me know that my mobile would likely not work after the 3G switch off as it does not correctly support their hardware’s configuration for VoLTE, and that I should consider switching to a new Service Provider, or purchase a new phone. In anticipation of this, I scouted around for a new comparable deal, and came across iD Mobile. I could see that they ran on the Three network, so to be sure, I spoke to an agent and asked. For posterity, below is an extract of the conversation I had with the iD Mobile agent. You: I have a Xiaomi Redmi Note 8 Pro and I am currently with Smarty. I've been advised that 3G will be switched off in less than two weeks and when it does, my phone will not be supported, because even though it supports VoLTE, and configuration issue on Smarty's side means my phone is not supported. I also read that ID mobile is likely to have a similar c

My wife and I just moved to ID, I’ve put both sims in today. Her phone is using up data at an alarming rate. 5 gb and it’s only been switched on for an hour or so. There has been no streaming or anything, simply switched on. She has come from a 5gb contract and was lucky if she used half of that per month. My phone has used 0.1 gb! I think this maybe the quickest ever change of provider that we have ever had, shocked at reading how poor the customer service is.

As someone who has just spent years on EE and then Vodafone with no signal problems at all, I took someone's advice and agreed to try ID mobile. Sadly, I know after only a week that this is simply not the network for me. Poor or no signal, losing calls mid conversation, etc means I want to pull the plug before I've really got started with ID MOBILE. DO i go in-store to Currys where I picked up my sim from, or do I have to cancel online?

I cannot find out how to get rid of my temporary number. It is stopping me from received by OTPs

New to idmobile but wish I never set eyes on them if you are lucky enough to never have a problem or question then you might be ok other wise you are directed to the live chat where 9 times out of 10 you never resolve the issue when you do manage to get a phone number the number just keeps sending you to live chat 🤷🏼‍♂️ all in all very disappointing and can’t wait for my contract to end

when does my contract end not been able to use phone for three months

I have had nothing but problems with my phone. From day one it won’t let me message certain people. My neighbour is 90 & she relies on me messaging her. It’s hit & miss with phone calls. I had a new sim, spoke to team members. The last team member asked for this payment on the phone. I have tried 3 times to sort this problem out. I’m contacting the Financial ombudsman to take this further. I want to return the handset & sim . Please privately message me an email for me to send all of this information too

Why is there no live chat or any other way to contact anyone at ID? I’ve been going round in circles for half an hour and keep coming to the same page saying how live chat is available?

I applied for an upgrade. The phone arrived but DPD wouldn’t leave it without the PIN which my husband didn’t have because my current phone doesn’t work in our village due to the 3G switch off. Instead of re delivering DPD sent it back to ID and this is where I discovered that ID has the worst service and clearly their people must hate working there. When I tried to get the upgrade re delivered and asked to go on my old plan until the new phone arrived, they cut me off. When I got reconnected it was on PAYG only no communication, despite a promise of a call back. I now can’t upgrade, have no idea what to do with a PAYG phone and have paid for a phone I didn’t get. No one helps. None of the 5 people I’ve dealt with takes responsibility. I chose ID because of a money saving expert recommendation. I’m contacting them now to make sure it’s clear to people that they might be cheap but they are useless if something doesn’t go right. I see that I’m not the only one to experience this kind of

I'm going to have to leave id it's the calls that are an issue I have ful signal at home ( no landline) Nearly very time I ring someone they can't hear me as I'm breaking up. It's getting to the point of annoying now as I'm trying to book something very important and they can't here me obviously as our names are spelt incorrectly. That tipped me over the edge I need a network I can use for calls 📞

I joined idmobile in April and now want to switch the rest of my family (3 other accounts) to idmobile. However, when I try and do this, I just keep getting rejected saying the credit check has failed. I’ve checked my credit rating - Experian shows it as 999 out of 999. I’ve also had an account since April, paying by DD each month. It was rejected in August but customer care said they were not able to advise why this was, so they asked me to wait a month and try again… I waited 2 months instead, but still it does not work and my order is rejected. None of the reasons given in the email apply to me. I don’t want 1 user on idmobile and the rest of my family on something else, so I’ll just switch myself back if this doesn’t work. This is also the 2nd post i’ve tried to make here asking for help. The first post said it was being moderated before posting, but never appeared. I’ve just come back here to see if someone has responded and my account is totally blank saying i’ve never posted her

I entered my pac code at point of sale online. It hasn't been used/activated by id mobile. After searching help I'm sent to view documents that were attached to an email from id. I found the documents and was told I would find a date that I had requested for the switch. The document states that no date was selected and directs me to page 4 for more information but page 4 does not offer any useful information. What has gone wrong? If this is a sign of how id mobile will manage my account then I'm seriously considering cancelling before the end of the 30 day cooling off period. Something so simple should not be so complicated.

I have not used or even open the package of my mobile phone. I am not satisfied with the customer service and I would like return my mobile and terminate the contract with ID mobile and stay with EE.

Duplicate sim only plan, ordered by vulnerable customer, by mistake: disappointed iD were not a little more flexible & understanding. Will this affect my credit score ? Unfortunately for me this was a complete accident/mistake I have made all by myself. I get very overwhelmed by emails at times and miss important ones quite frequently. I only needed a letter to be sent by iD and I would have responded or just paid in full. Noticed in June ‘24 : two separate DD payments from my bank to iD mobile each month and realised I'd ordered two sim only plans by mistake, I'd been in a panic to find a new provider when I remembered Plusnet mobile were shutting down early 2024. I think this may have been why I was more overwhelmed than usual by all the sim only offers …. I chose an iD sim only plan. I rang iD early June ‘24 explained fully I'd duplicated the order b y mistake & asked for the 2nd account to be terminated I spoke to iD on the phone in early june '24, this is when i explained the mist

Hi, I have 24 month contract with mobile and tariff. I have already paid 23 instalments and hence last once should be going on mid of this month. What will happen after 24th payment? Will my 25th payment will reduce to tariff only charge as i have already paid for mobile? Why info SMS is saying that i have to make full payment of 25th month as well? Cheers