Thinking of leaving?

Do you price match? looking to upgrade but the deals for existing customers aren’t the best. I have seen a deal with another provider, before I go ahead and make the switch can you match the deal?

How can ID not have a telephone line to speak with someone and it's online chat only which takes so long just to discuss an issue. Cost cutting and adding frustration for their customers. I'm out after contract ends..

How do I actually get some help with this rather than just search a series of notice boards? I want to at least speak to a chat bot

Hi, my contract comes to an end in a couple of months, and i am looking to end my contract. I want to minimise what i spend by transferring to a sim only with another supplier, but do not want to pay id moble more than i need. So my understanding is that i have to pay up to the end of the 24 months, and give 30 days notice. So 30 days before the end give my notice and then 30 days later use my pac code on the last day of the contract. Or have i missed something or some way of making this easier with more flexibility?

Don't get how these companies can offer this and use ID but ID can't offer the same?

My ex husband got a new phone for my daughter (several years ago) and made a hash of closing the ID account and transferring the number so it never happened. She had a new number and a contract with a new provider. Money was paid to ID for a very long time for nothing as the old number was not being used and it hadn’t been cancelled either. I set the account up for my daughter so it is my details although it was paid for from a joint account that only he (my ex) uses. Well he no longer pays anything into that account so ID were not being paid and they are chasing me (well emailing my daughter which she has only just told me about!) I need the to close the account ASAP but we no longer have the SIM and cannot access the account. I have created this as I also have an ID account. Trying to get anything done is an absolute nightmare. I’m going around in circles. Please help!

it seems there have been issues for a long time with incoming calls and cut off after 2 mins reading through the forums. Every new day i make a call, thr first one cuts off without warning after 2 minutes and 5 seconds, this is my 2nd month with id mobile previously coming from vodafone which had zero problems, it happens calling landlines and various phones on different networks, my phone is Pixel 7 which is a recommended phone, Is this an issue that can be resolved other than leaving id mobile?

I ask what is going on.I was told I would get a PAC code by email but none arrived.Check my earlier transcript.Where do I complain now?

This is disgraceful I broke down yesterday I couldn’t call ANYONE on the side of a motorway trying to get someone to stop to help it’s DISGUSTING that I’m paying for a service and after 9 days of complaining STILL NOT FIXED! No easy way to contact people not a network id recommend joining at all!! if anyone can shed any light on how you contact a actual person to talk to that they answer im all ears! thanks 🙏

Hi, trying to cancel my sim pnly plan during cooling off period, can’t get through to chat due to obviouls other issues today (Thursday 23rd), but am well within 30 days postal cooling off period. Please cancel. Edd

Has my contract been cancelled as per request via carphone warehouse. Has this been actioned as I've received a message sending my PAC code and saying that you shall continue to take payments if not used by expiry date which should of been done already in the carphone warehouse yesterday. If not i wish for the phone contracts for both myself and my husband Andrew Walker to be terminated by Monday 27/02/25 at the latest

How do I actually contact idmobile to ask for them to refund me for the service not working and also loss of earnings because my phone has been dead. My friend did warn me but there was a honeymoon period when everything was ok, now utter shite, 3 days+ I cannot make calls, sort this out, it is not acceptable. Also I have had no Comms telling me there was a problem, seriously going off this 'service provider' providing what exactly, a piss poor service!

I can send text messages but not receive them. I have spent the entire day on Apple support, there is nothing wrong with my phone they say it is ID Mobile. Without text messaging I can’t access my mobile banking and frankly I’m furious. My billing is up to date. is there a number I can phone to talk to someone. The message chat doesn’t seem to be working. I blame myself for signing up with a provider who appears to offer no support

This is just the worst transfer procedure ever! Massive problem. Ordered iPhone 16 pro max(wanted to keep my iPhone XR but it was dying) Sent PAC number to id. Giff gaff said all done. So on settings my phone still says this iPhone phone number is the temp one is sent. Apple seem to think the temp number is my main number. I wanted the temp number so I can use my old number. I have SIM card which was posted to me which I set up quickly. . I can’t phone people on normal phone nor they me. My pics emails etc have all been transferred over ok to my phone. I’d don’t seem to totally recognise my old phone number. I am not tech savvy but this is the worst. What’s app calls and messenger works ok. When my phone rings my old xr still rings so have turned it off. Won’t connect to my car at all which is usually a simple process. It won’t let me do loads. Getting very stressed and want to throw in the bin. Does anyone have any ideas please please?

I have been unable to receive or make calls on my business phone today. You have also taken upon yourselves to charge me today for your services, which I am unable to use. Significant refund required or new stable provider required me thinks

How much will it cost to leave id. Been on it since August last year

I am a Owner operator of my Own Taxi, I am loosing a substantial amount of business due the inability to send or receive calls, texts etc

iD Mobile phone network down I need to leave and get new provider ASAP. What do I need to do? Obtain a PAC NUMBER.

Never again with ID Mobile or THREE NETWORK. Your customer service is practically non-existent. And, when you do find a semblance of it, it turns out to be a bad joke. You have cost me a fair amount of money due to your deplorable "customer service. Now, I'm stuck in a hellish 2-year contract. At some point, down the road, I may get legal with your organisation. Just thought I'd let you know what rubbish you're delivering as a service. Thanks for nothing.

I have returned the handset when will I get a final bill for 2 days I used it

Good afternoon, I would like to cancel both packages as I will not need them. I logged into my account and canceled one of them via direct debit. However, I received a message from your company stating that canceling the direct debit alone is not sufficient. On your website I clearly write that to cancel the monthly contract, you only need to inform them. "https://www.idmobile.co.uk/sim-only "With a 30-day SIM Only contract, if you wish to end your contract with us after 30-days, you simply need to let us know. The same goes for changing your plan - if you fancy more minutes or need more data, you can change your plan on the iD Mobile App or My Account online." If so, I would like to inform you and ask you to cancel these two monthly contracts 2x £10 because my parents will not use it. Could you please advise me on what steps I need to take? I will not be using these two SIM cards, and I would like to avoid any negative impact on my credit history, as mentioned in the email I received two days ago. I would appreciate your help and guidance on how to cancel these two SIM cards. Kind regards, Grzegorz

I have been told I’m due upgrade, sim only contract, but want to cancel as very often unable to make /receive calls. Fed up so want to leave id

I am beyond frustrated. Have spent since Tuesday without a fully working phone. First sim - no sim no service msge. Same with second one. Have done live chat 4 times. Was told they activated my sim last night. No joy. Sim doesn't work in other handsets. My phone is not locked. I can't get onto my account as it keeps taking me that stupid succes page on the wrbsite then can't go further. I have asked them to email my pac code to me and terminate my contract but they told me they can't email a pac to me. What on earth kind of service is this?

I am now unable to make calls to landline numbers . Absolutely terrible service . I had to use my wife call to book a GP appointment as for some reason it doesn’t let me call landline numbers !!!!! please help

For 10 days now no access to my data. When i complaint on id mobile vulnerable customer line or on chat their response 1 id mobile respond it is fixed 2 tell me to add on money Nothing worked and out if pocket and without essentials access apps Now the vulnerable customer number is not responding and chat impossible to find it is appauling please Act now id mobile ref 442173055