I was promised a reward card of £80 when I signed up. I was just wondering when I would receive it (or email with details)?

I cannot find my welcome email to locate the transaction ID. I am trying to port my number over. Please help and provide me with my transaction ID please. Thank you 

hello Is the Android Auto Apps built in pixel 9 pro and how can I checked is I have the least version.My problem is when connected to my car I don’t have the full screen of Google Map, only ¾ and the other quarter is a weather forecast. In setting the Tick is remove for “Split screen”. I went on you tube and follow all the advice but the problem still there.   Please advice, thank you

On my ID Mobile app it’s showing my data as 73.5 GB/ 50 GB.I am confused. Is this saying I’ve used 73.5GB or I have 73.5GB left?  

Cannot login. Apparently my email address is not recognised. 

My ID app on my phone says “authentication failed” (doesn’t even let me try to sign in).  There’s a “try again” button but nothing happens when I tap it.  I’ve deleted and uploaded again, and no change.

Hi I have transferred from 3 to id my nr supposed to be changed on 20th May I have a massage that is saying that transition has been completed but I still don't have my old nr can someone help me with this

I have 1 account with 3 devices/numbers. Can the app be used individually so each person can see also only their account and allowance? 

Hi,I think I messed up.I have a new IDmobile Sim which is for my new Tablet so it needs a new plan.I followed the link to register it and selected the “I have an IDmobile Account” option.I entered the new sim number and clicked OK.But I don’t have a new option on my account.Help me if you can.Regards,Paul

My account details are not matching, I don’t know why I am putting the correct information. I just switched to ID mobile network from O2 network. 

My App has stopped working.. I have deleted it and reinstalled it, now it just loops asking for username and password 

HiJust got my number ported from EE to id. It's a samsung phone but I can't recieve incoming calls. Please can someone help.

Hello, recently upgraded my sim from a 70gb £10 plan to a 120gb for the same price. Checking in the app and on the website it shows 1.5gb plan and in the usage part it says 240gb/1.5gb just wondering why it doesn’t show 240gb/120gb and also why the plan is 1.5gb. My dad also upgraded and he’s seeing exactly the same thing. 

Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?

 I have the same problem as a number of other users in that my eSIM  is in an ipad thus I cannot receive a SMS verification number to open an id mobile app account .I have a couple of questions  If I go onto the live chat to request a replacement sim card will I be charged again ? If I do as suggested and get a replacement  sim to use in an old phone to register for the app then re request a new eSIM to reinstall in my ipad will the ID mobile app account retain all my details once the new eSIM is reinstalled back into my ipad . Or will I be back in the same catch22 position of not being able to verify the new esim 😩

Happy birthday 

I have recently switched to ID mobile and used a PAC code to keep my number from another network. iMessage is working fine but everytime I message a non iPhone user it says ‘message failed to send’.

As above esim is working fine on iPad but I believe I need to set it up on app to enable data roaming, but iPad can't receive text to add number to app? Is there another way to enable data roaming?

I have 2 numbers which have never been used and unfortunately I thought had been linked to my main account which has now been closed. Main account number (REDACTED).  the other two numbers which have not been used are;[REDACTED][REDACTED] How do I go about closing these accounts

My SIM is being installed in my caravan router as a full size SIM so I am unable to see the code sent to my idmobile number. Is there a way to access the code another way such as via email?

I can’t access my id mobile app and I have no email with a customer service pin, so what do I do now as I need to speak with them as I’ve switched provider but now I can’t port my number or cancel the contract I don’t want 

I’m trying to log in on the app but it keep telling me my details don’t match 

I’m currently in process of moving my families numbers over to ID mobile.  Is there anyway I can apply a nickname to each phone number so I know which person the plan/number is for? Thanks in advance.

I am in Portugal and assume I have roaming.  When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'.  Why and what needs to change?

When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’.  Any ideas what to do?