I just upgraded and the money has come out of my bank account count but my ID iMobile account said it didn’t process and to try again later. Basket is empty, no email confirming purchase…

How the title suggests I topped up my account today £15 for 20 gig of data and unlimited texting minutes and it’s not working. I can’t see it on my ID account but the money has come out of my bank. I’ve checked my bank statement and I can see the money come out of my bank, but it’s still not showing on my ID account please sort it

My Pac was completed yesterday, I had ac onfirmation email but no text, I cannot receive text messages since yesterday,  I have tried the turn on turn off remove sim etc, I am still not receiving any text messages. 

Is anyone else unable to login to the ID App this morning?

I've lost count the amount of times that I clicked 'None of these', enter my question again to receive these choices yet again. (See attached screencapture) I kept repeating my question because I expected a human choice selection would fianlly appear but never does and so give up😫I did this because other websites LiveChats eventually says transferring to 'Speak to advisor'Come on iDMobile, when are you updating your LiveChat to after 3 attempts of not understanding the query, a choice appears to speak to a human?  

My speaker is broken and my screens is crack

My speaker is broken and my screens is crack

So if Samsung does delete my account or whatever they do delete on my phone n cos I'm with id mobile they can't delete my account with yous n they can't delete photos or videos or anything on my phone like that 

My Samsung phone is asking me activate there service & do I need to do that cos they saying they delete my account my services, I thought that that I have a account & service with id mobile so what's going on

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me?I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this?How do I contact ID to speak with them about this?Thanks in advance

I have been paying a bill to ID mobile for a year and a half and I have not got the SIM card for this contract . I do have an another ID mobile account which I’m currently using. I don’t have any information about the other account other than it is coming out of my bank. I need to actually speak to somebody regarding this to get a Sim card and number. but not affecting my current ID account.  

Is anyone else getting the message “Ooops, something went wrong.  Try again”  consistently on the ID Mobile website? 

Hi, can someone delete my ID community profile 

I no longer have a plan or account but I still have a profile in this community.  How do I delete my ID Mobile community profile?  Thanks 

I haven’t checked or logged into my iD mobile account for a while and have changed phones since so have lost my Password. Also the email I am certain I had linked to my iD account doesn’t seem to be the right one.

This probably needs moderator to answer and check, but thought I would ask as someone might have experience.Annoyingly I upgraded my phone and even though I used the link to upgrade for my account, and it auto completed my details, it has ordered a new contract instead. I don’t care about the number, so rather than mess around returning and waiting when I found this out, I just asked if I can end the old contract instead. So they did that.Then I had a new annoying realisation, I referred a family member a few days ago and they got a new contract. What is going to happen with that? Will I get the money? Will they even get the money? This is very frustrating, I definitely did nothing strange when ordering my upgrade and it’s very annoying I have to deal with it. I could change my mind about cancelling, but that is back to having to return the phone and messing around with that instead.Thanks,Mike

Has anyone else damaged their phone and their insurance companies have rejected their claims because ID Mobile contracts do not state your name and address? I am having an absolute mare proving that I bought three ID Mobile contracts because;A. The contract doesn't show my name and address together. B. The contract does not state the IMEI number of the particular phone I am claiming for. I am about to go Financial Ombudsman on both ID Mobile and my insurance company. Both incompetent. 

App says my plan is disconnected 

My sim is saying it has been deactivated. There is no number to call. Please can someone help.

Two accounts  with the one email  but now login does not include a username or phone number so I can only log into one account. How do I get to the second account?

About new sim

I don't want a sim 

I had a telephone call this morning from one of your colleagues saying that my iPhone 13 would be delivered on 19th June 2025. I had another telephone call this afternoon, from another one of your colleagues, saying that I had to re-order my phone before it would be delivered!! Could you please tell me if my order has gone through & whether or not it is going to be delivered? I spent 3 hours on the phone & Chatlne with your company last Friday, half an hour yesterday & then 2 telephone calls today. I can’t take anymore of the conflicting news I am receiving. Just let me know whether my phone is going to be delivered & when. Thank you

I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly. 

I’ve recently moved to ID mobile from Three. Everything seems to be working and I can send I messages but not standard messages. Is there something I can do to sort this?