Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 236 Topics
  • 994 Replies

236 Topics

E
Newbie
E22Newbie
asked in Your iD Account & App.

help with registering

Just received a sim . New customer porting number 9th august . Receiving lots of emails about registration ID mobile account/ app. Direct debit . Bill ready and I can’t register because it will only let me register with the ID mobile provided. Not very confident in moving now . So much hassle. And as I can’t view the bill what am I actually paying for. I believe I have 30 days to send the sim back. 

4
Mohammed
iD Mobile Employee
11 months ago
klrobson
klrobson
asked in Your iD Account & App.

Lost Phone, Forgotten Password

I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?

29
Tom
iD Mobile Employee
11 months ago
Chris V
Newbie
Chris VNewbie
asked in Your iD Account & App.

Reset password "Something wasn't quite right. Can you enter your details again please?"

My trying to log into an account and i keep getting“Something wasn't quite right. Can you enter your details again please? “Im sure I have the details correct.What do I do next?Chris

2
Mohammed
iD Mobile Employee
11 months ago
T
Civilian
tangerine1953Civilian
asked in Your iD Account & App.

Registration Issues

Received my pay monthly SIM today and have attempted to register. Filled all details in (including security code) and when I clicked submit it briefly showed an error (some red writing at top of screen) then it just goes blank.If I try to do the registration process again it says the details already exist but when I try to log in it says that they don't 🤣Please can someone shed some light on this as it blooming frustrating. Not a great start to my iD journey.

2
Mohammed
iD Mobile Employee
11 months ago
Astrid Wargnier
Civilian
Astrid WargnierCivilian
asked in Your iD Account & App.

I can not register my account.......

Hello everyone!I have the subscribed to a SIM only, opened the account and everything, got the SIM. and now I would like to”get started” and login to my account, but it s impossible…it keeps on saying: oooops the details are not quite right… then I try: forgotten your username or your password and I get the same nonsense… my email is clearly right because I received the “starting up” emails and all that…  Anyway can not get anywhere…tried to get the app, it says it s not available in my country…  Help!!!

23
Kash
iD Mobile Employee
11 months ago
G
Newbie
GharNewbie
asked in Your iD Account & App.

How do i register with IDMobile when I've transferred my old number to my new phone?

I've just received my new phone and SIM with ID Mobile. I transferred my old phone number to my new ID Mobile SIM. I'm now trying to register on the Idmobile app, but the app is saying that my mobile number is not recognised. When I try using the original number on my ID Mobile SIM, it accepts this and sends a security code to this number, which I obviously can't access, as I've updated my phone number. I've tried contacting 7777, which is useless. There also seems to be no number that I can contact to speak to an advisor at ID Mobile. So I'm left with this as my only option. This is not a great first impression with using ID Mobile.Thanks

3
Kash
iD Mobile Employee
1 year ago
Ade O'Connor
Newbie
Ade O'ConnorNewbie
asked in Your iD Account & App.

SIM not in phone

Hi AllI’m using my ID mobile SIM in a motorhome router not a phone.  I’ve tried to register an account but it wants to send me an 8 digit code to the phone number  - as it’s not in the phone I can’t receive the code and resister for an account Any way round this problem ?CheersAde 

4
Ade O'Connor
Newbie
1 year ago
E
Civilian
ElishaCivilian
posted in Your iD Account & App.

why isnt there a contact number for id mobile? i want to change my plan.

I've been endlessly trying to contact I'd mobile with no prevail and all I want to do is use the live chat that they offer but there isn't any links and when I click the help and support tab on the app it pops up with an alert the reads "no help available" I need awnsers.

6
Mohammed
iD Mobile Employee
1 year ago
J
Newbie
Jez147Newbie
asked in Your iD Account & App.

second sim - how can I check allowances

Hi all, I have a second sim which my wife is using, how do I check remaining allowances through the app? I can see mine but not the second sim. Tia

2
Mohammed
iD Mobile Employee
1 year ago
Gordon Burgess-Parker
Civilian
Gordon Burgess-ParkerCivilian
asked in Your iD Account & App.

Another totally disgruntled customer who can't log in to has account

Firefox v 99.01 on Ubuntu - Chat doesn’t appear.Edge (which I really don’t want to use) - Chat appears, but when I type in invalid password - even though it’s not, the chat gives two links “forgat user2 and “forgat passord” If I type in “neither” it says “can you reword that”. UTTERLY USELESS.trying to log in, get the message “Username or password not quite right”. THEY ARE BOTH CORRECT.I see this “feature” has been around for many months.GET A GRIP IDMOBILE AND FIX IT.

1
Mohammed
iD Mobile Employee
1 year ago
woodtyke
Newbie
woodtykeNewbie
asked in Your iD Account & App.

How to get new password when the security code is no available

My son dropped his phone and I’ve replaced it again. It looks like a need a replacement sim card ( different size) and I can’t order one without signing into my account. Unfortunately I’ve forgotten my password (I’m 70 and losing most things fast) To reset it I need the security code which is being sent to my phone number which is not working. How do I solve this chicken and egg situation?Any help would be apricated - I can’t even cancel and start afresh with a new account and sim card.Ken Wood    

9
Tom
iD Mobile Employee
1 year ago
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