Your iD Account & App.

You took out a payment early when it's due 15th I needed that money for food shopping I have a strict time table

Hi. I've transferred my number over from 02 but when I try to set up my online account it ways my number isn't an id mobile phone number? Anyone know how I can rectify? Cheers

I can’t get past the welcome page for ID mobile. I have my password saved in my computer and trying to access ID mobile is telling me the info is not recognised - I opted to try a new password and the link never arrived in my inbox. I need to download my invoice for my accounts department - please can someone advise

Upgraded to the iPhone 16 and am trying to login to the Id mobile app but I am unable to even press the email option. The keyboard doesn’t open and when I switch to the online website it works… I would just like the app. It was never an issue on my Samsung or iPad.

It was better to get a new id contract than to upgrade so I did BUT I have to keep my number. As you cannot swap numbers id to id I had to move my old number to EE PAYG then back to ID. Do I need to register my account with the new number I was given or wait until the number I want is ported over?????

I can't add my phone number to the online account. Please can someone help as there is no one to speak to, thanks

I am trying to set up my account and it says that my details are not recognised. I kept my old number when switching but it does not recognise this. It recognises the id mobile number I was given but as I don’t have that number I cannot get the text to verify the account. Help please!

I have two contracts with yourself and one for mum trying to login to the app to possibly upgrade the one but I can’t gain access

{ REMOVED } a/c no { REMOVED } my daughter set it up years ago and might have put wrong birth date in

Hi There, Apologies if this has been asked before. I wanted to know if/how both of my kids can use the iD mobile app to view their data usage please? We are new customers and I am the bill payer for both of their monthly plans. Ideally I would like them to be able to view just their details, with me being able to see both of their plan details. This was possible in the Tesco mobile app but so far I am unable to emulate in the iD app. Thank you in advance

I need find out what my id mobile number is in order for le ti create my account on the app I lost the SIM card as soon as it arrived soo I never got the chance to actually know the number

I got my ID mobile number when my account was opened by my Mum, with 3 numbers under the account I never once used the ID mobile app as I paid my own bill over the phone. I have been disconnected after not paying and so, since ID mobile gives you 0 options to speak to anyone to actually resolve the issue/continue using my number with them, my only option is to leave ID. I want to keep my phone number regardless of whether or not I stay with ID or leave. so how in the hell am I supposed to leave? • I cannot recieve a PAC code by text as I am disconnected • Trying to recieve a PAC code over the phone has them ask for my customer service pin which I cannot access as trying to login to the ID mobile app just says "sorry your details do not match our records" • logging into the original account owned by my Mum doesn't have my phone number under it and the customer service pin doesnt work in reference to my phone number I'm at a loss at what to do. Ranting here is my last hope because ID themselves don't seem to actually want to make anything easy.

My password works for signing in via email links but the app doesn't recognise it.

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I need help on creating my id mobile app account so that I can preview my amount of data remaining.

Hi, I have 2 plans set up in my name, both paid for me by direct debit, one for me and one for my dad. Under my plans in the app I can see both, but the one for my dad is greyed out so I can't view the bills or usage. How do I get the details of this second plan ungreyed out?

My phone is damaged beyond reasonable price and I have 7months to the end of my contract. Can I buy out the contract (pay off the 7months) and take out a new ID mobile contract?

have had an email me thanking me for an account query. i have not made a query and have been a revent scam victim through ID Mobile so am naturally comcerned why i would have received this email in case someone else has accessed my account again. how do i chat to an assistant to ensure what contact was made about my account, as it was not made by me!

Hi I bought Id pay monthly contractiphone 16 plus from carphonewarehous devise is faulty they are refunding money asking me to reorder I phone 15plus . How can I keep my umber as I already used pac code to switch with if mobile . Very stressful purchase pleae get back to ma asap

Safe search function is deactivated on my account screen but is still blocking out websites etc - I’ve turn it on and off and waited the allotted time scales but it is still blocking websites. Please help

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this

New customer Trying to transfer old number to ID PAC is correct along with Transaction number and other details ID giving me a message that it can't proceed due to issue with details What do I do please?

I have registered my account on the app but it won't recognise my details when i try to add my phone number

had a message to say my internet was running out but although i have uninstalled app and then reinstall it i cant logon please help jane

We have two subscriptions. One has successfully registered, one gives title message. Therefore we cannot check when we apporach the data limit. Can we have assistance to register the rejected account please. Many thanks